The automotive distribution industry on25th, 26th and 27th May 2010gathers in Verona, Italyto face the new challenges

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FORUM - WORKSHOPS - EXPOSITION - INFORMATION - NETWORKINGThe 2010 edition of Automotive Dealer Day provides a unique opportunity for attendees coming from other countries, as the program and the speaker line-up has been designed in order to provide maximum value on an international scale.

LANGUAGESAll the workshops in the main auditorium will be translated into English, Spanish, Portuguese and Turkish, while some other workshops will happen directly in English.CONTENTThe program has been coordinated by Leonardo Buzzavo (Ca’ Foscari University of Venice) who based on his international knowledge and expertise has shaped the major workshops around major up-to-date issues that dealers and players of the automotive distribution industry are facing on an international scale, including reorganization trends, dealership best practices, human resource management, network restructuring, dealer satisfaction, block exemption regulation, used car management, innovation, after-sales and parts.SPEAKERSThe speaker line-up, alongside many speakers from Italy, features internationally relevant figures such as key executives from automakers (such as Lorenzo Sistino from Fiat Automobiles), dealers from all over the world (such as José Maurício Andreta Jr from Brazil, Edward Tonkin and Bruce Bendell from the USA), industry specialists (such as John Whiteman and Andrew Tongue from ICDP, Charles Mills from J.D. Power and Associates, Luca Ciferri from Automotive News), and even figures from the sports arena (Olympic multi-medalist Rossano Galtarossa).

2010

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The workshop agenda

Wednesday 26th May 2010 Last update 12 April 2010

h. 8.45-10.00 The automotive industry moving to a new order Blue Room

Speakers: Leonardo Buzzavo (Ca’ Foscari University of Venice)Giuseppe Volpato (Ca’ Foscari University of Venice)Andrea Mincolelli (Findomestic)Filippo Pavan Bernacchi (Federaicpa – Italian Dealers Association) Lorenzo Sistino (Fiat Group Automobiles)Luca Ciferri (Automotive News)

After an introduction by Prof. Giuseppe Volpato and Leonardo Buzzavo (Ca’ Foscari University of Venice), Andrea Mincolelli (Findomestic) and Filippo Pavan Bernacchi (Federaicpa – Italian Dealers Association), Luca Ciferri (Automotive News) proposes some thoughts about the current stage of the automotive industry, talking with Lorenzo Sistino (CEO Fiat Group Automobiles), in order to highlight the main aspects and key elements of the reorganization in progress.

Language: translation from Italian to English, Spanish, Portuguese and Turkish

h. 11.30-12.30 Best-practice dealers worldwide: Grupo Andreta (Brazil) Blue Room

Speaker:José Maurício Andreta jr (Grupo Andreta - Brazil)

José Maurício Andreta jr is an entrepreneur who funded and is still managing a dealer group in the State of Sao Paolo in Brazil. The group is continuously expanding the income and the brands portfolio. The profit and the KPI make the “Grupo Andreta” case one of the best example in the word for territorial focus, managerialization and daily management of the business. In this workshop José Maurício Andreta jr shows personally his entrepreneurial formula and his method of working.

Language: translation from Portuguese to Italian, English, Spanish and Turkish

h. 11.30-12.30 Block Exemption Regulation: what changes in 2010 and beyond Yellow Room

Speakers:Andrew Tongue (ICDP)Edward Tonkin (NADA Chairman - USA)

With the new regulation into force about sales and after-sales network for vehicles and the parts distribution, this workshop (in collaboration with ICDP) focuses on the contents of the new set of laws and on implications for the European automotive sector. The speakers are Andrew Tongue (ICDP), one of the main experts about BER and Edward Tonkin (NADA chairman), who presents the USA situation about the relations oem-dealers.

Language: in English (with translation to Italian)

h. 14.30-15.30 Delegation, team, goals Blue Room

Speakers:Loris Casadei (Porsche Italia – Unrae)Rossano Galtarossa (Olympic multi-medalist)

In order to have success in extremely competitive environment, you have to find the right balance among doing by yourself, delegate and team play, moving in a focused and determined way to your pre-determined objectives. This workshop provides stimuli from speakers coming from different experiences. Loris Casadei is CEO of Porsche Italia and President of UNRAE. Rossano Galtarossa is the Italian athlete who won the highest number of Olympic medals in rowing.

Language: translation from Italian into English, Spanish, Portuguese and Turkish

h. 14.30-15.30 Automotive distribution: international trends and strategic implications Yellow Room

Speakers:Charles Mills (J.D. Power and Associates)Steve Young (ICDP)

Charles Mills, Vice President Europe of J.D. Power and Associates, analyzes trends of the market and of the automotive sector, with an international focus. Steve Young, Director of the International Car Distribution Programme, examines the ingredients of the profitability and sustainability of the dealer networks (investments, stocks, costs, returns), in order to identify specific initiatives to improve profitability. This workshop is in collaboration with ICDP.

Language: in English (with translation to Italian)

h. 16.45-18.30 FORUM: Strategy of automakers and network perspectives Blue Room

Speakers:Leonardo Buzzavo (University of Venice)Andrea Castronovo (President of BMW Group Central Eastern Europe)Michele Crisci (CEO Volvo Auto Italia)Santo Ficili (Fiat Italian Market Director)Wojciech Halarewicz (CEO Mazda Motor Italia)Gaetano Thorel (President Ford Italia)

The Forum of Automotive Dealer Day is the traditional rendez-vous with the first-time preview of the results of DealerSTAT 2010, the survey on dealer satisfaction towards automakers, and the awards delivery to the most appreciated brands. Leonardo Buzzavo (Ca’ Foscari University of Venice) will interact with some top managers from OEMs about the difficulties of the relationships among dealers and automakers, and about the current situation in order to find some path of development. Speakers include Andrea Castronovo (President of BMW Group Central Eastern Europe), Michele Crisci (CEO Volvo Auto Italia), Santo Ficili (Director of Fiat Automobiles Italy), Wojciech Halarewicz (CEO of Mazda Motor Italy ), Gaetano Thorel (President of Ford Italy) and Gabriele Maramieri (Quintegia).

Language: translation from Italian to English, Spanish, Portuguese and Turkish

New 2010 25th May New for 2010: day dedicated to Dealer Meetings and Synergy Meetings with Dealer Associations, Automakers and other industry players. The exposition floor is open in the afternoon. 26th May Day dedicated to strategies for dealers and automakers: best practices, market trends, dealership reorganization, Forum. 27th May Day dedicated to strategies for dealers and automakers plus special topics: After-sales, Business market, Industrial and Commercial Vehicles, Tao (tractor).

The workshop agenda

Thursday 27th May 2010 Last update 12 April 2010

h. 8.45-10.00 Used vehicle management: successful experiences Blue Room

Speakers:Bruce Bendell (The Major Group - USA)Alberto Di Tanno (Gruppo Intergea)

The used vehicle management has become even more important business area in the last years, and requires a strategic focus, dedicated processes, a particular marketing and specific indicators. In this workshop two big dealership owners highlight the main aspects of their efficient and effective management. Bruce Bendell (Major Automotive Companies) is a dealer from New York (USA), and Alberto di Tanno is chief of Gruppo Intergea, one of the main dealer group in Italy, who won the Managerial Innovation Award 2008 thanks to his used vehicle area strategy.

Language(Bendell): translation from English to Italian, Spanish, Portuguese and TurkishLanguage (Di Tanno): translation from Italian to English, Spanish, Portuguese and Turkish

h. 11.30-12.30 Innovation in the dealership and in products (electrical vehicles: reality or fantasy?) Blue Room

Speakers:Tommaso Tommasi (Interautonews) Paolo Lanzoni (Mercedes-Benz Italy) Fabio Orecchini (Università di Roma “La Sapienza”).

This workshop is moderated by Tommaso Tommasi (InterAutoNews) and is composed by two parts. The first one is the delivery of the Managerial Innovation Award (promoted by Quintegia – Findomestic – InterAutoNews) to the finalist dealer. After that the session is dedicated to the innovation represented by the electrical vehicle: reality or fantasy? Speakers are: Paolo Lanzoni (Mercedes-Benz Italia) and Fabio Orecchini (Università di Roma “La Sapienza”).

Language: translation from Italian to English, Spanish, Portuguese and Turkish

h. 14.30-15.30 Enhance sales and after-sales in the dealership Blue Room

Speakers:Francesco De Carolis (Mirandautomotive)Leonardo Buzzavo (Università Ca’ Foscari Venezia)

The 2008-2009 crisis made worse the dealership economical situation, at this time they need to make up their business and profitability in all managerial areas. Francesco De Carolis (Miranda Automotive) presents some initiative realized to increase the quantity and quality of sales in the field, focusing on originality and targeted decisions. After that, Leonardo Buzzavo proposes a strategic check-list to enhance the after-sales business.

Language: translation from Italian to English, Spanish, Portuguese and Turkish

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Other workshops in Italian only

Wednesday 26th May 2010h. 11.30-12.30

The distribution network reorganization. Claudio Monte (MC Group),Vincenzo Capretto (Renault Italy)

Organizations through the music metaphor. Franco Marzo (smart management)

Business Experience

h. 14.30-15.30

Crisis and reorganization: dealer experiences. Junior Cardoso (Autosat), Alberto Di Tanno (Gruppo Intergea), Paolo Strabello (Autoteam)

The dealership: increase your profit with long term rental. Pier Luigi Del Viscovo (Centro Studi Fleet&Mobility), Gianni Filipponi (Unrae), Paolo Ghinolfi (Arval), Gian Franco

Soranna (Federaicpa), Gian Luca Soma (ALD)

Business Experience

Thursday 27th May 2010h. 8.45-10.00

After-sales scenario. Marc Aguettaz (GiPA Italy), Luca Montagner (ICDP, Quintegia)

New regulation implication on sales and after-sales: focus Italy. Tommaso Tommasi (InterAutoNews), Gianni Filipponi (Unrae), Eugenio Razelli (Anfia), Gian Franco

Soranna (Federaicpa)

Tools to improve the business decisions in the dealership. Gianluca Lombardi Stocchetti (Bocconi University)

Business Experience

h. 11.30-12.30

After-sales experiences for the dealer. Alessandro Ferrari (Gruppo Autotorino), Alberto Valentini (Centrauto2000), Umberto Dragone (Gestione Consorzi), Paolo

Strabello (AsConAuto)

Used vehicles: market, stock and financial impact. Gian Primo Quagliano (Centro Studi Promotor), Adriano Gios (Studio di Consulenza Aziendale), Andrea Sartori

(Quattroruote Professional)

Support tools for after-sales networks. Luca Montagner (ICDP, Quintegia), Fabio Carafa (Ford Italy), Fabrizio Piastra (Renault Italy)

Business Experience

h. 14.30-15.30

Improving management in the repair workshop. Giambattista Biasizzo (Biasizzo Consultores)

Used vehicles management: automakers and new technologies. Luca Montagner (ICDP, Quintegia), Lucio Tropea (Mercedes-Benz Italy), Ruggero Carraro (Gruppo

Carraro), Marco Ostuni (Peugeot Automobili Italy)

The revolution in progress on financial services. Giuseppe Piano Mortari (Assofin), Antonio Sacrista_n Milla_n (Mercedes-Benz Financial Services Italia), Rolando

Ventura (Toyota Financial Services Italia)

Business Experience

h. 14.30-15.30

Turnover, profit and loyalty in the after-sales. Cesare Soresina (PR3 Consulting & Partnership)

Effective and efficient management of the body shop. Giambattista Biasizzo (Biasizzo Consultores), Eddi Conzato (Carrozzeria Conzato)

Business Experience

2010

Networking

The mix of attendees over the years has confirmed the equally distributed interest by dealers, manufacturers and other supply chain players, so that each one can benefit from the interaction with one another towards identifying new and better solutions to improve the business performance.

The growing presence of attendees from abroad has increased the opportunities for networking at a larger geographic scale, with the Automotive Dealer Day seen as the leading European event of its kind, and therefore drawing the attention of key decision makers operating at all levels of the industry in Europe and abroad.

∑ Spagna∑ Portogallo∑ Inghilterra∑ Belgio∑ Germania∑ Francia∑ Italia∑ Svizzera∑ Paesi Bassi∑ Austria∑ Turchia∑ Polonia∑ USA∑ Brasile∑ Mexico

Automotive Dealer Day is the most important networking forum in Europe for the automotive distribution industry.

This year’s 8th consecutive edition will feature more options for international attendees.- An International Automotive Room meeting, specially tailored to international guests in the afternoon of 25th May.- Many workshops (most translated into English) over the following 2 days across a wide range of topics.- An enhanced International Lounge to facilitate networking and exchange of information and ideas among international guests and with key Italian players.- A special “International Dealer Night” in the evening of 25th May where all international participants will be welcome.- A special “V-Party” in the evening of 26th May for socialization and networking.- An extended exposition floor with international companies supporting the distribution business.

2010

Exposition area

The international character of Automotive Dealer Day can be seen also in the composition of its exposition area, where many multinational companies are present with dedicated stands featuring up-to-date solutions and tools to improve the distribution business. Attendees can be in touch with state-of-the-art developments and gain all the relevant information on trends and events that are shaping the reorganization of the industry, becoming able to adopt the best possible decisions in their strategies.

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