13th and 14th May 2009Verona Fiere Congress Center

Promoted by

The pit-stop in Verona.For the automotive industry.To keep on running.

Information, Tools and Networking to face the crisis of Automotive Distribution

35 workshops for the automotive distributionMore than 70 speakers7.000 smq of networking area More than 60 partners for your business

For information: www.dealerday.it - info@dealerday.it - Ph. +39 0422 262997

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Silver Sponsor

Gold Sponsor

2009

Welcome to

Partner

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WHY AUTOMOTIVE DEALER DAY?

Automotive Dealer Day is the major event for players directly or indirectly involved in automotive distribution and servicing, with contents and stimuli in the form of information, strategies, tools and relationships.Over the two days participants can benefit from a Business Area of over 7,000 sqm with the best companies operating in the industry, with spaces and moments dedicated to networking to support information exchange, the development of new contacts and business relationships.The event features over 30 workshops (with up to 6 parallel sessions) with speakers from Italy and abroad (some sessions are translated into English) with contents, stimuli and methodologies to improve the business and cope with the reorganization in place. In the sessions relevant up-to-date themes as well as success cases are presented.The market focus, with over 2,000 participants from Italy and many countries make Automotive Dealer Day the main rendez-vous of its kind in the whole Europe, where to develop and feed an outstanding network of relationships for players.The independence of Automotive Dealer Day makes it a balanced context, where dealers, managers from automakers and other supply chain players are welcome and can gain value.

WHO SHOULD ATTEND AUTOMOTIVE DEALER DAY

Dealers and distributors• Authorized repairers• Independent repairers• Managers of car companies• Suppliers of products and services for dealers • Other players of the automotive distribution industry•

Participants Mix of Participants 2008

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Focus LCV+HCV

Tractor agricultural forum

Market & Scenario

Sessions focusing on scenarios (industry reorganization, after-sales,

regulation) and market (new cars, business, used vehicles, financial

services).

Cost savings

Sessions with emphasis on cost reduction for dealers (financial costs, processes, salesperson management,

used cars).

Focus After-sales

Sessions with particular focus on service and parts.

Special Workshop

Special sessions with specific content (crisis management, dealer satisfaction,

conversion of leads into customers, innovation).

Competence building

Sessions aiming at building competences on specific areas for dealership principals and managers

(customer loyalty, business management, service processes, after-

sales ideas, emotional intelligence).

Business Experience

Invited speakers with practical cases of usage and/or implementation of

products, services and solutions from supply chain companies.

The founders of Quintegia (from left) Luca Montagner, Enrico Gallorini, Leonardo Buzzavo, Giuseppe Volpato.

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Special guest and international organizations

Paolo Cesarini (European Commission)Pierluigi CollinaKevin Gaskell (EurotaxGlass’s International)Francisco Trivellato (Trivellato Informações e Estratégias)

Automotive industry

Marc Aguettaz (GiPA Italia) Claudio Bellatreccia (AutoContact)Vincenzo Bozzo (AutoScout24)Andrea Bono (Manheim Italia)Gianluca Calvani (Basf)Andrea Mincolelli (Findomestic Banca)Claudio Monte (MC Network)Gian Paolo Pavani (Experian)Alessandro Pilia (Future Drive)Salvatore Saladino (Dataforce)Gian Luca Soma (ALD Automotive)Cesare Soresina (PR3 Consulting & Partnership)

Press, university and other experts

Guglielmo Carlini (Unacma)Luca Ciferri (Automotive News)Alberto Cocchi Margherita Da Cortà Fumei (Ca’ Foscari Formazione e Ricerca)Gianluca De Candia (Assilea)Pier Luigi Del Viscovo (Centro Studi Fleet&Mobility)Emilio Di CamilloAdriano Gios (Studio di Consulenza Aziendale)Marco Grilli (Studio Legale Tributario Grilli)Giacomo Jannotta (Studio Jannotta)Gianluca Lombardi Stocchetti (Bocconi University)Roberto Lucchini (Aniasa)Carlo Magnani (Quattroruote)Giuseppe Piano Mortari (Assofin)Gian Primo Quagliano (Centro Studi Promotor)Andrea Sartori (Quattroruote Professional)Sirio Tardella (Unrae)Mauro Tedeschini (Quattroruote)Tommaso Tommasi (InterAutoNews)

Dealers and automakers

Paolo Alexandre (Sotreva)Carlo Arnier de Vallon (Arduini & Nerboldi)Andrea Badolati (Chrysler Italia)Andrea Bedosti (Same Trattori)Mario Beretta (Lombarda Motori)Claudio Bissolo (Benati macchine agricole)Giorgio Cavalieri (Fiat Group Automobiles)Andrea Coscarella (Agricar Diesel)Elisabetta Cozzi (Fratelli Cozzi)Alessandro Dal Bon (Autostar)Filippo De Poi (Gruppo De Poi)Paolo Della Piana (Volkswagen Group Italia)Massimo Galli (Autoclub)Alessandro Gino (Gino)Giuseppe Graziano (MB Graziano)Francesco Malvestiti (TT Holding)Fabrizio Padovan (Padovan & Figli)Francesco Palmesano (Gruppo Palmesano)Macri Piacentini (P.Auto)Nicola Pumilia (Fiat Group Automobiles)Giuseppe Tartaglione (Volkswagen Group Italia)Gaetano Thorel (Ford Italia)Elena Sacerdote (Fiat Group)Markus Schrick (Toyota Motor Italia)Gianni Vallotti (Agricar Diesel)Plinio Vanini (Autotorino)

Quintegia

Tommaso Bortolomiol (Quintegia) Leonardo Buzzavo (Università Ca’ Foscari Venezia)Enrico Gallorini (Quintegia) Elisa Giubilato (Quintegia)Gabriele Maramieri (Quintegia)Luca Montagner (ICDP - Quintegia) Maurizio Sala (Quintegia)Giuseppe Volpato (Università Ca’ Foscari Venezia)

Content Coordinator:

Leonardo Buzzavo: Leonardo Buzzavo, Ca’ Foscari University of Venice

Speakers

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Why attending Automotive Dealer Day?

Because it is a unique opportunity to touch base and update your strategy in the automotive distribution business, crossing information and relationships. There is no other event of this kind and size in the whole of Europe.

I am a dealer…should I bring some of my staff to Automotive Dealer Day?

The event is organized in order to provide value to the whole staff. Being dense of contents (workshop, exhibition floor, meetings), by bringing some of the staff one can extract more benefits.

Are managers from automakers welcome to Automotive Dealer Day?

Absolutely. Every year many managers from automakers attend Dealer Day that, notwithstanding its name, it is a true “distribution day”, that is open to exchange among all players in the industry (dealers, automakers and other companies).

I have little time. How long should I spend at Automotive Dealer Day?

Ideally as much time as possible! The choice of “when” can be made depending on contents of specific workshops, however for most players it is “invested” time to obtain more value for their own business.

I have been to Automotive Dealer Day before. Should I attend this year as well?

Albeit the format of Dealer Day remains similar (but enriched), its contents change every year in terms of information, workshops, meetings and people to talk to, to increase the visibility at 360 degrees on the state of the art in the business.

What does the city of Verona offer to me and my partner?

Verona is a worldwide known city for its “Arena”, “Romeo and Juliet”, wine, the Garda lake, “Gardaland” and many other attractions. Verona is the perfect city where to pass a weekend after two working days.

FAQ

Agenda of Wednesday 13th May h. 9.00 – 10.00

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The pit stop for the automotive industry: scenario and critical issues

Blue room In Italian with simultaneous translation into English

In this introductory session some key elements of the current stage of reorganization in the automotive industry are presented, highlighting critical points and elements that undermine the stability of the system. The speakers are Giuseppe Volpato (Ca’ Foscari University of Venice), Andrea Mincolelli (Findomestic Banca) and Giuseppe Tartaglione (Volkswagen Group Italia).

Giuseppe Volpato (Università Ca’ Foscari Venezia)

Andrea Mincolelli (Findomestic Banca)

Giuseppe Tartaglione (Volkswagen Group Italia)

Agenda of Wednesday 13th May h. 11.30-12.30

Crisis and change between rules and new approaches

Blue room In Italian with simultaneous translation into English

This two-part workshop features Leonardo Buzzavo (Ca’ Foscari University of Venice) and the widely known international referee Pierluigi Collina. The first outlines the state of the art for automotive distribution, outli-ning the key points and some hints for the reorganization. The second provides a set of reflections on a crisis as an opportunity to change, playing between rules and new schemes.

Used vehicles, stocks and distribution strategies: the challenges

Yellow room In Italian/English with simultaneous translation into English/Italian

In this workshop Kevin Gaskell (EurotaxGlass’s International), Gian Paolo Pavani (Experian) and Luca Ciferri (Automotive News) discuss trends and challenges in the used car market, the developments in manufacturer used car programmes, the excessive stock-push approach in automotive distribution.

How to reduce dealer financial costs

Green room In Italian only

In this session Adriano Gios discusses financial sustainability of dealers with particular focus on the reduction of financial costs. Mario Beretta (Lombarda Motori) will follow, providing the viewpoint of a dealer.

Skills for customer loyalty

Orange room In Italian only

This workshop focuses on customer loyalty. Elena Sacerdote (Fiat Group) presents a training experience for salespeople from the viewpoint of an automaker; Alessandro Pilia (Future Drive) presents the results from a survey on the factors impacting on customer loyalty; Claudio Monte (MC Network) proposes a set of stimuli for increasing customer retention.

Business experience

Red room In Italian only

This workshop presents business experiences about sales innovation, systems, services and customer rela-tionship, with speakers presented by: Continental ItaliaGlobal

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Pierluigi Collina

Leonardo Buzzavo (Università Ca’ Foscari Venezia)

Kevin Gaskell (EurotaxGlass’s International)

Gian Paolo Pavani (Experian)

Luca Ciferri (Automotive News)

Adriano Gios (Studio di Consulenza Aziendale)

Mario Beretta (Lombarda Motori)

Elena Sacerdote (Fiat Group)

Alessandro Pilia (Future Drive)

Claudio Monte (MC Network)

Agenda of Wednesday 13th May h. 14.30-15.30

X-raying the automotive market

Blue room In Italian with simultaneous translation into English

In this session coordinated by Giuseppe Volpato (Ca’ Foscari University of Venice) three highly respected figures from automotive media appear, that is Mauro Tedeschini (Quattroruote), Tommaso Tommasi (InterAutoNews) and Gian Primo Quagliano (Centro Studi Promotor). The aim is to focus on the current and future market situation outlining the most relevant aspects for players.

Efficiency strategies for dealers

Yellow room In Italian with simultaneous translation into English

In this workshop Francisco Trivellato (Trivellato Informações e Estrategias), widely known dealership consultant based in Brazil with considerable international experience, proposes a set of strategic guidelines to regain efficiency in the dealership by keeping costs under control.

Management tools for the dealer business

Green room In Italian only

In this session Gianluca Lombardi Stocchetti (Bocconi University) and Plinio Vanini (Autotorino) carry out an overview of business management levers in the dealership. The first, university professor, proposes a methodology for a correct management of the business. The second (large dealer) shares with the audience his personal experience of developing a system aimed at analysis and forecasting.

Business market and used vehicles: roundtable

Orange room In Italian only

This session is dedicated to the business market, with some references also to used vehicles. After the introductory speeches by Pier Luigi Del Viscovo (Centro Studi Fleet&Mobility) and Salvatore Saladino (Dataforce), a roundtable follows with Andrea Badolati (Chrysler Italia), Roberto Lucchini (Aniasa), Nicola Pumilia (Fiat Group) and Gian Luca Soma (ALD Automotive).

Business experience

Red room In Italian only

This workshop presents business experiences about sales innovation, systems, services and customer relationship, with speakers presented by: CarGarantie

ExxonMobil

Mauro Tedeschini (Quattroruote)

Tommaso Tommasi (InterAutoNews)

Gian Primo Quagliano (Centro Studi Promotor)

Francisco Trivellato (Trivellato Informações e Estratégias)

Gianluca Lombardi Stocchetti (Università Bocconi)

Plinio Vanini (Autotorino)

Pier Luigi Del Viscovo (Centro Studi Fleet&Mobility)

Salvatore Saladino (Dataforce)

Roberto Lucchini (Aniasa)

Nicola Pumilia (Fiat Group)

Gian Luca Soma (ALD Automotive)

Andrea Badolati (Chrysler Italia)

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Agenda of Wednesday 13th May h. 17.00-18.30

FORUM: Dealer satisfaction and reorganization strategies

Blue room In Italian with simultaneous translation into English

In the Automotive Dealer Day forum, after the awarding of the diplomas (IV Master in Dealer Management) to the young students of Audea (Automotive Dealer Academy), there is a first-time preview of the results of Deal-erSTAT 2009, survey on the satisfaction levels of dealer towards automakers, highlighting also some trends in network organization and performance. Speakers include Leonardo Buzzavo (Ca’ Foscari University of Venice), Enrico Gallorini (Quintegia), Gabriele Maramieri (Quintegia), along with some selected managers from automakers among them: Gaetano Thorel (Ford Italia) and Markus Schrick (Toyota Motor Italia).

Leonardo Buzzavo (Università Ca’ Foscari Venezia)

Enrico Gallorini (Quintegia)

Gabriele Maramieri(Quintegia)

Markus Schrick (Toyota Motor Italia)

Diploma Awards - IV Master in Dealer ManagementAudea (Automotive Dealer Academy)

Preview of DealerSTAT 2009 results: the Italian dealer satisfaction survey

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Most wanted franchise 2008: TOYOTA

N°1 in dealer satisfaction: FORD

N. 1 in dealer loyalty to the brand: PORSCHE

Gaetano Thorel (Ford Italia)

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Giorgio Cavalieri (Fiat Group Automobiles)

Cesare Soresina (PR3 Consulting & Partnership)

Giacomo Jannotta (Studio Jannotta)

Luca Montagner (ICDP - Quintegia)

Marc Aguettaz (GiPA Italia)

Alberto Cocchi

Andrea Bedosti (Same Trattori)

Guglielmo Carlini (Unacma)

Agenda of Thursday 14th May h. 09.00-10.00

Turning leads into customers

Blue room In Italian with simultaneous translation into English

This workshop aims at providing stimuli and tools to maximize the conversion of leads into customers, both in sales and in after-sales, highlighting measurement approaches, operational aspects and some initiatives adopted by dealers. The speakers are Giorgio Cavalieri (Fiat Group Automobiles), Cesare Soresina (PR3 Consulting & Partnership) and Leonardo Buzzavo (Ca’ Foscari University of Venice).

Salespeople compensation and incentives

Yellow room In Italian only

In this session Giacomo Jannotta (Studio Jannotta) focuses on salesperson productivity as guideline for managing sales in the dealership, discussing also incentives and fiscal implications.

After-sales: scenarios

Green room In Italian only

The after-sales context has gained a growing strategic relevance within automotive distribution. In this workshop Luca Montagner (ICDP - Quintegia) and Marc Aguettaz (GiPA Italia) present an overview of the main trends in the competitive context.

Evolution of the distribution system in the agricultural tractor market

Orange room In Italian only

In this workshop Alberto Cocchi presents new data on the distribution of agricultural vehicles in Italy. Then some speakers follow: Andrea Bedosti (Same Trattori), Claudio Bissolo (Benati macchine agricole), Guglielmo Carlini (Unacma).

Business Experience

Red room In Italian only

This workshop presents business experiences about sales innovation, systems, services and customer relationship, with speakers presented by: Castrol

Management Consulting

Visual Software

Let’s go to the NADA Convention: perspectives from abroad

Purple room In Italian only

A chance to share the opinions of 7 young dealers (who won the contest), who joined the NADA experience in the USA: activities, information and contacts with human and professional experiences. The roundtable, coordinated by Tommaso Tommasi (InterAutoNews) involves: Elisabetta Cozzi (Fratelli Cozzi), Massimo Galli (Autoclub), Alessandro Gino (Gino), Francesco Malvestiti (TT Holding), Francesco Palmesano (Gruppo Palmesano), Macri Piacentini (P.Auto).

Agenda of Thursday 14th May h. 11.30-12.30

Managerial innovation and performance

Blue room In Italian with simultaneous translation into

This session is dedicated to business innovation. After the presentation by Francisco Trivellato (Trivellato Informações e Estrategias), Brazilian consultant with international experience, Tommaso Bortolomiol (Quintegia) presents the dealers who became finalists for the 2009 Dealer Innovation award. The initiative has been promoted by Quintegia with InterAutoNews and Findomestic Banca.

Financial services: a new model?

Yellow room In Italian only

Over recent years the sales of financial services has represented a key profit ingredient for automotive dealers. But what will happen in the future? In this workshop introduced by Elisa Giubilato (Quintegia) there are Giuseppe Piano Mortari (Assofin) and Gianluca De Candia (Assilea) as institutional voices to understand the scope of the crisis and assess a possible way out.

Processes for customer management in after-sales

Green room In Italian only

In this session Cesare Soresina (PR3 Consulting & Partnership), trainer and consultant specialized in after-sales, presents the customer management process in workshops highlighting critical aspects on efficiency and relationships.

Goods mobility and the role of the road

Orange room In Italian only

Emilio di Camillo presents the results of a study examining regulations, context and new opportunities for the transport of goods on wheels and the possibile consequences on the industrial and commercial vehicle market in Italy. Luca Montagner comments the results of a study on the Italian distribution of industial vehicles. Carlo Arnier de Vallon (Arduini & Nerboldi) presents some operational ideas on marketing and sales.

Business experience

Red room In Italian only

This workshop presents business experiences about sales innovation, systems, services and customer relationship, with speakers presented by:Cobra

Gruppo Bancario Banco Popolare

Smilenet

Efficiency tools for used vehicles management

Purple room In Italian only

This workshop features speakers who highlight how to manage used car promotion efficiently, mainly using the information tools available. The speakers are: Claudio Bellatreccia (AutoContact), Vincenzo Bozzo (AutoScout24 Italia) and Andrea Bono (Manheim Italia).

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Francisco Trivellato (Trivellato Informações e Estratégias)

Tommaso Bortolomiol (Quintegia)

Elisa Giubilato (Quintegia)

Giuseppe Piano Mortari (Assofin)

Gianluca De Candia (Assilea)

Emilio Di Camillo

Claudio Bellatreccia (AutoContact)

Vincenzo Bozzo (Autoscout 24 Italia)

Andrea Bono (Manheim Italia)

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Paolo Cesarini (Comunità Europea)

Marco Grilli (Studio Legale Tributario Grilli)

Sirio Tardella (Unrae)

Carlo Magnani (Quattroruote)

Andrea Sartori (Quattroruote Professional)

Maurizio Sala (Quintegia)

Giuseppe Graziano (MB Graziano)

Margherita Da Cortà Fumei (Ca’ Foscari Formazione e Ricerca)

Alessandro Dal Bon (Autostar)

Agenda of Thrusday 14th May h. 14.30-15.30

2010: turning point for the block exemption regulation

Blue room In Italian with simultaneous translation into English

In 2010 the current regulation on vertical restraints (dealer-manufacturer contracts) expires and significant changes are expected: it is highly important to know the direction of change and the operational implications. Leonardo Buzzavo (Ca’ Foscari University of Venice) will pose a set of questions to Paolo Cesarini (European Community) and to Marco Grilli (Studio Legale Tributario Grilli) to gain some insight into the aspects of the emerging regulatory framework.

Used cars and residuals values in times of crisis

Yellow room In Italian only

After an introduction on the used car market situation by Sirio Tardella (Unrae), a roundtable coordinated by Carlo Magnani (Quattroruote) will feature Andrea Sartori (Quattroruote Professional) and other players discussing residual values in the current state of crisis.

After-sales: operational ideas

Green room In Italian only

In after-sales it is key to adopt management tools constantly aiming at improving performance and customer satisfaction. The workshop by Luca Montagner (ICDP - Quintegia) and Giuseppe Graziano (MB Graziano) contains a set of ideas directly applicable in workshops.

Managing different brands and products in the agricultural dealership

Orange room In Italian only

As it already happened with used tractors, accessories and implements, the agri-mechanic dealers are currently facing issues and opportunities provided by multi-product and multi-branding, that in an evolutionary scenario require entrepreneurial energies. Maurizio Sala, Alberto Cocchi and some dealers discuss the Italian context highlighting new opportunities for business and additional profits.

Business experience

Red room In Italian only

This workshop presents business experiences about sales innovation, systems, services and customer relationship, with speakers presented by. Autentys International

AutoScout24

Shell

Interpersonal relationships and emotional intelligence

Purple room In Italian only

During times of crisis it is very important to leverage on emotional personal and social competences of individuals. The trainer Margherita Da Cortà Fumei (Ca’ Foscari Formazione e Ricerca) offers such vision to participants, in order not to neglect fundamental ingredients in any organization. The workshop will also feature the dealer Alessandro Dal Bon (Autostar).

Agenda of Thrusday 14th May h. 16.30-17.30

Experiences for network performance

Yellow room In Italian only

In this session Gabriele Maramieri (Quintegia) and Paolo Della Piana (Volkswagen Group Italia) aim at discussing experiences of performance improvement in dealer networks, examining the approaches and current directions.

Interpersonal relationships and emotional intelligence

Green room In Italian only

During times of crisis it is very important to leverage on emotional personal and social competences of individuals. The trainer Margherita Da Cortà Fumei (Ca’ Foscari Formazione e Ricerca) offers such vision to participants, in order not to neglect fundamental ingredients in any organization. The workshop will also feature the dealer Fabrizio Padovan (Padovan & Figli).

Success factors in after-sales

Orange room In Italian only

Maurizio Sala (Quintegia) presents some comparative data between authorized and independent repair networks. Then success cases follow with Andrea Coscarella and Gianni Valotti (Agricar Diesel, Brescia) and Paolo Alexandre (Sotreva).

Business experience

Red room In Italian only

This workshop presents business experiences about sales innovation, systems, services and customer relationship, with speakers presented by. DMS

Happy Group System

MAD

Cost reduction through photovoltaic technology

Purple room In Italian only

After an introduction on power costs and energy savings policies for dealers and workshops, Gianluca Calvani (Basf) presents opportunities and incentives in this field, with specific reference to photovoltaic technology. Filippo De Poi (Gruppo De Poi) discusses his own direct experience in the dealership.

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Gabriele Maramieri (Quintegia)

Paolo Della Piana (Volkswagen Group Italia)

Margherita Da Cortà Fumei (Ca’ Foscari Formazione e Ricerca)

Fabrizio Padovan (Padovan & Figli)

Paolo Alexandre (Sotreva)

Gianluca Calvani (Basf)

Filippo De Poi (Gruppo De Poi)

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Automotive Dealer Day SYNERGIESOther events (Updated on 10.3.2009) During Automotive Dealer Day, many players of the automotive distribution (Associations, Automakers, etc.) have scheduled their meetings and conventions. Here follow some of the confirmed events of Dealer Associations and Automakers:

ACIB (Italian BMW Dealer Association): Convention • ACP (Italian Peugeot Dealer Association): Convention• AsConAuto (National Association of Dealer Consortia): Meeting Point & Convention• Citroën Italia: Meeting Point• Woman of the Automotive: Network Meeting • Ford Italia: Ford meet Ford • Honda Automobili Italia: Meeting Point • Mercedes Benz Italia: Meeting Service• Porsche Italia: Meeting Service Manager• Toyota Motor Italia: Dealer Point• UCIF (Italian Fiat Dealer Association): Convention• UIGA (Italian Association of the Automotive Press): Meeting•

ADP Dealer Services Italia13/05 h 10:30 Awards “Together to growing”. ADP thanks the most loyal Customer h 11:00 Party “40th Birthday of ADP” h 15:45 Autoline: process efficiency in your CRM and business management h 18:30 Toast by ADP & Quattroruote 14/05 h 10:30 WinDrakkar Evolution: the up-to-the-minute DMS

Car Garantie13/05 h. Tbd Meeting “Together with the Dealers”14/05 h. Tbd Opportunities, Business e Loyalty

D.E.C.13/05 h. Tbd International experiences: comparing DMS 14/05 h. Tbd Opportunity and business through valid experiences

Esseitalia“Esseitalia Room”13/05 h 10:30 Innovative management tools to beat the crisis h 16:00 Your database hides a treasure: discover power of your DMS tank to the Business Intelligence14/5 h 10:30 Your database hides a treasure: discover power of your DMS tank to the Business Intelligence h 16:00 Innovative management tools to beat the crisis

Findomestic Banca13/05 h. Tbd Meeting Point Findomestic, Private Meeting AsConAuto (Italy) & Faconauto (Spain)14/05 h 12:30 Meeting with the Winner of the 2009 Dealer Innovation award

Global13/05 h 12:30 Business Intelligence: the assistance for the analysis of the business management”14/05 h. Tbd Business experience, meeting ad hoc

MC Network13/05 h 12:30 Competences for the customer loyalty14/05 h. Tbd Meeting Point Network and Networking

Events in the Business Area (Updated on 10.3.2009)In the Business Area of Automotive Dealer Day contents with high added value will be featured for all participants. Besides the “official” program there

will be many chances for players to meet, know each other and develop business with all companies (over 60) in the expo area. The complete program of

events organized by all companies will be made available in the website www.dealerday.it. Here follow some examples of events proposed by Gold Sponsor.

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ADP Dealer Services ItaliaInformation SystemsMarket leader in IT Solutions and Services for the Automotive sector

Via Julia, 39 - Vigonza (PD) – 35010Tel: +39 049 8284811 - Fax: +39 049 8284806E-mail: marketing_italy@adp.com - Web: www.adpdsi.com/it

CarGarantieWarranties European market leader in insurance covers for mechanical damages on new and used vehicles

Via Marconi, 2 - San Pietro in Cariano (VR) – 37029Tel: +39 045 6837580 - Fax: +39 045 6837600E-mail: info@cargarantie.it - Web: www.cargarantie.com

D.E.C.IT SolutionsDevelops and provides IT solutions for the automotive market

Via N. Martinelli, 18 - Muggia (TS) – 34015Tel: +39 040 23291 - Fax: +39 040 232565E-mail: info@decspa.it - Web: www.decspa.it

EsseitaliaInformation TechnologyInformation, Technology for motortrade market

Via Cassanese, 224 c/o Palazzo Giotto Centro Direzionale Milano Oltre - Segrate (MI) – 20090Tel: +39 02 26929410 - Fax: +39 02 26929414E-mail: sales@esseitalia.it - Web: www.esseitalia.it

Findomestic BancaFinancial ServicesInnovation, competence and specialization

Via Jacopo da Diacceto, 48 - Firenze (FI) – 50123Tel: +39 055 27011 - Fax: +39 055 27011E-mail: info@findomestic.com - Web: www.findomestic.com

GlobalInformation Systems IT for Automotive sector

Via Bernardi, 1 - Rubano (PD) – 35030Tel: +39 049 8983111 - Fax: +39 049 8983 101E-mail: global@globalautomotive.it - Web: www.globalautomotive.it

MC NetworkConsulting and ServicesConsulting, Services and Training for Automotive sector

Via O. Guerrini, 10 - Roma (RM) – 00137Tel: +39 06 8720301 - Fax: +39 06 87203029Viale Venezia, 122 - Verona (VR)Tel: +39 045 8402994E-mail: mcnetwork@mcweb.it - Web: www.mcweb.it

Gold Sponsor

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3M ItaliaInnovationE-mail: agipponi@mmm.com

Web: www.3m.com/it

ACI GlobalAssistance and services E-mail: marketing@aciglobal.it

Web: www.aciglobal.it

Augusta AssicurazioniWarrantiesE-mail: a@augusta.com

Web: www.augusta.it

Autentys InternationalAutomotive solutionsE-mail: info@autentys.com

Web: www.autentys.com

AutoContactServices and consultingE-mail: infoitalia@auto-contact.com

Web: www.auto-contact.com

Auto Enterprise ConsultingInformation systemsE-mail: info@autoenterprise.it

Web: www.autoenterprise.it

CartabiancaFilingE-mail: info@cartabianca.eu

Continental Italia Tyre distributionE-mail: marta.bedendo@conti.de

Web: www.conti-online.it

Europ AssistanceWarrantiesE-mail: servizio.clienti@europassistance.it

Web: www.europassistance.it

EurotaxGlass’s InternationalResearch and consultingE-mail: info@eurotaxglass.it

Web: www.eurotaxglass.it

GE MoneyFinancial serviceE-mail: info.gecfita@ge.com

Web: www.gemoney.it

GRUPPO BANCARIO BANCO POPOLARECreditE-mail: marketingcorporate@bpv.it

Web: www.bancopopolare.it

Inside Automotive ServicesWarrantiesE-mail: info@insidea.it

Web: www.insidea.it

MAPFRE WARRANTY - MAPFRE ASISTENCIAAutomotive warranties and servicesE-mail: info@mapfrewarranty.it

Web: www.mapfrewarranty.it

Quattroruote ProfessionalProfessional products and servicesE-mail: professional@edidomus.it

Web: www.quattroruotepro.it

UniCredit Family FinancingCreditEmail: info@ucfin.it

Web: www.ucfin.it

Visual SoftwareInformation systemsE-mail: info@visualsoftware.it

Web: www.visualsoftware.it

WürthFastening systemsE-mail: clienti@wuerth.it

Web: www.wuerth.it

Honda Automobili ItaliaPartnerImport and distribution of Honda vehicles in ItalyVia Enrico Fermi, 11/d – Verona (VR) – 37135

Tel: +39 045 8289311 – Fax: +39 045 8289 411

E-mail: infohai02@honda-eu.com

Web: www.honda.it

AsConAutoPartnerNational Association of Dealer ConsortiaVia Italia, 9 – Rimini (RN) - 47900

Tel: +39 0541 743085 – Fax: +39 0541 743640

E-mail: info@asconauto.it - Web: www.asconauto.it

Silver Sponsor

PARTNER

PARTNER

Business Area: the companies and the business solutions(Updated on 10.3.2009) The exposition floor has a Business Area of 7,000 sqm where you can meet the best companies supplying products and services useful for the business of automotive sales and servicing.

3M Italia Silver Sponsor 3M InnovationACI Global Silver Sponsor Assistance and Services ACIB - BMW Dealer Association Corner Dealers association ACP - Peugeot Dealer Association Corner Dealers associationADP Dealer Services Italia Gold Sponsor Information systemsAkzoNobel Exhibitor Paints and services for car bodyAsConAuto Partner AsConAutoAugusta Assicurazioni Silver Sponsor InsuranceAutentys International Silver Sponsor Automotive solutionsAuto Enterprise Consulting Silver Sponsor Information systems AutoContact Silver Sponsor Services and consultingAutolink Press PressAutomobili.com Exhibitor Advertisement onlineAutoPro Press PressAutoScout24 Exhibitor Internet classifiedsBBVA Finanzia Exhibitor CreditCarGarantie Gold Sponsor WarrantiesCartabianca Silver Sponsor Vehicle filingCastrol Exhibitor Lubricants and traction servicesCitroën Italia Exhibitor Vehicle manufacturerCobra Italia Exhibitor Automotive security designerConsum.it Exhibitor Financial servicesContinental Italia Silver Sponsor Tyre distributionsCoral Exhibitor Turnkey workshopsCustomer Management Systems Exhibitor Information systemsD.E.C. Gold Sponsor IT solutionsDMS Exhibitor Software developmentEasy Drive Exhibitor Vehicle filingEsseitalia Gold Sponsor Information technologyEurop Assistance Silver Sponsor InsuranceEurotaxGlass’s International Silver Sponsor Research and consultingExxonMobil Exhibitor Energy & mobilityFiaccola - Vie e Trasporti Press PressFilcar Global Solution Exhibitor Automotive systemsFindomestic Banca Gold Sponsor Financial servicesFleet Magazine Press PressFord Italia Exhibitor Vehicle manufacturerGE Money Silver Sponsor Financial servicesGlobal Gold Sponsor Information systemGruppo Bancario Banco Popolare Silver Sponsor CreditHappy Group System Exhibitor Business PartnerHonda Automobili Italia Exhibitor Vehicle manufacturerInside Automotive Services Silver Sponsor InsuranceInterAutoNews Press PressLoJack Exhibitor Recovery systemLovato Gas Exhibitor Gas fittingsMapfre Warranty - Mapfre Asistencia Silver Sponsor Automotive warranties and servicesMC Network Gold Sponsor Consulting and ServicesMethodos Consulting / Areté Exhibitor ConsultingMovers Rent Exhibitor Car rentalNAVTEQ Exhibitor Digital mapsNotiziario Motoristico Press PressQuattroruote Professional Silver Sponsor Professional products and servicesRivolta Group Exhibitor Car equipment researchS.E.A.P. Exhibitor Consulting and servicesShell Exhibitor PowerSmilenet Exhibitor Automotive solutionsSnap-on Business Solutions Europe Exhibitor Dealer development & after-salesTarga Infomobility Exhibitor ServicesToyota Motor Italia Exhibitor Vehicle manufacturerUCIF- Fiat Dealer Association Corner Dealers association U.I.G.A. Press Automotive journalists associationUniCredit Family Financing Silver Sponsor CreditVisual Software Silver Sponsor Information systemsWürth Silver Sponsor Fastening systems

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Automotive Dealer Day is held in Verona (Italy) on 13th and 14th May 2009

Address: VeronaFiere Congress CenterViale del Lavoro, 8 - 37135 Verona (VR) Italy

For information or to register, visit:

www.dealerday.itTo register for Automotive Dealer Day, accreditation is available at www.dealerday.it In the section named “Participate” it is possible to purchase registration online.

Visitor registration

Early bird registration (deadline 13/4/2009) € 180,00 + VATRegistration fee (after 13/4/2009) € 225,00 + VATAdditional participants from same company € 120,00 + VAT

Every accreditation allows admission to the event for one single person only, but it is not strictly nominal within a given company. That is, if one person attends the event only during the first day, a business partner or colleague can participate the other day, simply introducing himself/herself to the desk with the name of the colleague asking for a change of badge, at no additional cost.

Participation and stay in Verona

The availability for overnight stay within the days of the event is limited. For information, would all those concerned please contact:

Piazza Donatori di Sangue, 5 - 37124 Verona - Italye-mail info@iantra.it - Internet www.iantra.it - Tel. +39 045 8303306 - Fax +39 045 8388581

Verona

Verona is worldwide famous for its Arena, Romeo and Juliet, wine, the Garda Lake, Gardaland and many other attractions. Verona is the perfect city where to pass a weekend after two working days.

City of uncommon beauty, holds many millennium dated historical testimonies and marks itself out in the meantime as a modern economical and commercial district. Verona still preserve its Roman plan shaped historic centre, where buildings of Medieval, Renaissance, Venetian and Austrian Age can be admired.

Located among the crossway of the main lines of communication between Middle and Mediterranean, Western and Eastern Europe, Verona appears like a lively and enterprising city, where, modern and ancient, efficiency and harmony melts together.

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Automotive Dealer Day is promoted by:

Quintegia srlViale Luzzatti, 88 - 31100 Treviso, ItalyE-mail: info@dealerday.itInternet: www.dealerday.itTel.: + 39 0422 262997Fax: + 39 0422 029903

Quintegia srl is a company based in Treviso carrying out research, networking, training and intelligence activities with specific focus on automotive distribution. The company integrates the experience and competences of the founders (Leonardo Buzzavo, Enrico Gallorini, Luca Montagner and Giuseppe Volpato) to a team of project managers and researchers, building also on a dense network of relationships and cooperations both in Italy and abroad.The projects and the initiatives developed by Quintegia (targeted to automakers, dealers and other supply chain players) are grouped into different business units: Automotive Dealer Day (www.dealerday.it), Automotive Dealer Academy (www.audea.it), DealerSTAT (www.dealerstat.it), Top50 Dealer (www.top50dealer.it), DealerLAB (www.dealerlab.it), research and special projects.

Automotive Dealer Day has been since 2003 the key annual event for all players directly or indirectly involved in the business of automotive distribution and servicing. It has been designed to provide contents and stimuli in terms of information, strategies, tools and relatioships. Over the two days a business area (over 7,000 sqm with the best companies operating in the industry, with networking areas and events) is integrated with a program of over 30 workshops along many parallel sessions on relevant topics.

Audea (Automotive Dealer Academy) is the training laboratory promoted by Quintegia for the players of the automotive industry focusing on the emerging needs and on the new forms of competence transfer. Among the main initiatives the Master in Dealer Management stands out (since 2004), the first high-specialization course in Italy dedicated to new generations in the dealership, promoted in cooperation with Ca’ Foscari Formazione e Ricerca, subsidiary of the Ca’ Foscari University of Venice. Audea also promoted tailored programs for automakers (e.g. Service Manager Academy) or dealer associations, involving a network of competences coming from both academics and professionals.

DealerSTAT is a laboratory for research and relationships focusing on the structure and performance of distribution networks with respect to automakers, with specific attention to policies and initiatives of constant improvement. Since 2004 the level of dealer satisfaction has been surveyed (over 1,000 dealers participaing) providing analytical reports to the majority of manufacturers operating in Italy. Also, a constant monitoring of the quantitative and qualitative structure of dealer networks is carried out, along with tailored projects on demand.

Moving from the set of competences and relationships built by Quintegia both nationally and abroad, DealerLAB features the creation and development of events aimed at redefining the profile of dealerships by innovating their relationships with customers, the community and the environment. Among the main initiatives there are Autosicuramente (a tour of events focusing on safety), Bimbisicuramente (a campaign related to child safety for the Fiat network), Italy@NADA (coordinated visit to the US dealer convention and related activities).

Top50 Dealer is an area of activity explicitly focused on large dealers in Italy and Europe. Besides a constant updating of a set of information and parameters on the 50 largest dealers operating in Italy, the Top50 Dealer Club has been created as a framework for information exchange and towards the development of relationships, with theme-based meetings. Also, other meetings on selected topics regarding large dealers are promoted, involving also other industry players (Top50 Dealer Forum).

Research and Special Projects

Quintegia also promotes a set of activities both in Italy and abroad on topics related to the distribution of cars and industrial vehicles aiming at providing information and tools to improve supply chain strategies. Among the most relevant cooperations there are the activities carried out within ICDP (International Car Distribution Programme), main research network on automotive distribution, since 1994. Also, special projects are developed on demand according to specific needs.

Silver Sponsor

Gold Sponsor

2009

Partner

www.dealerday.it