Automotive Dealer ServicesBringing efficiency andtransparency to dealer compliance

As used in this document, “Deloitte” means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of our legal structure. Certain services may not be available to attest clients under the rules and regulations of public accounting.

This communication contains general information only, and none of Deloitte Touche Tohmatsu Limited, its member firms, or their related entities (collectively, the “Deloitte Network”) is, by means of this communication, rendering professional advice or services. Before making any decision or taking any action that may affect your finances or your business, you should consult a qualified professional adviser. No entity in the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this communication.

Copyright © 2018 Deloitte Development LLC. All rights reserved.

About our Automotive practiceDeloitte is a leading provider of professional services to the global automotive industry. Our Automotive practice provides global resources and global capabilities, yet our presence is local, with a deep understanding of local markets and individual clients’ way of doing business. Our automotive industry practice includes thousands of dedicated industry professionals who serve clients worldwide in every segment of the industry. We provide a wide array of financial advisory, consulting, audit and tax services to many of the leading automotive companies around the world. Using a multidisciplinary approach, our industry specialists serve the entire automotive value chain, including OEMs, suppliers, distributors, retailers, and captive finance companies.

For more information on Deloitte’s Automotive Dealer Services group or to schedule a demonstration of the Deloitte Dealership Platform, please contact our team using the information below. Contacts

Dan BolgerRisk and Advisory PrincipalDeloitte & Touche LLP dbolger@deloitte.com

Mike LomasneyRisk and Advisory Senior ManagerDeloitte & Touche LLP mlomasney@deloitte.com

Brian Arkenau Risk and Advisory Senior ManagerDeloitte & Touche LLP barkenau@deloitte.com

Kyle Ankerson Risk and Advisory Senior ManagerDeloitte & Touche LLP kankerson@deloitte.com

The Deloitte Difference: The Deloitte Dealership Platform DDP is a collaborative, one-stop-shop, built and customized to deliver enhanced efficiency and timeliness to dealership inspections.

Automotive Dealer ServicesMany automotive original equipment manufacturers (OEMs), dealer groups, and dealer networks today find themselves at a crossroad. Pressure is increasing from a number of stakeholders to enhance dealer performance and provide greater visibility for OEMs and dealer groups to manage incentive costs. At the same time, forces like ride-sharing and shifting consumer expectations have the potential to significantly disrupt and transform the dealership experience. Managing against these growing expectations can be challenging. Proactively planning strategies to create a competitive advantage can be even more difficult.

The Deloitte Dealer Services group leverages our years of experience worldwide to help OEMs, dealer groups, and their dealers explore opportunities to enhance performance and help them to address both shareholder and customer demands.

Our compliance offeringOur compliance offering helps OEMs and dealers realize greater efficiency and effectiveness in dealership inspections. Deloitte’s Dealership Compliance team understands the unique nature of the dealership environment and is able to speak the “dealer language,” which allows our team to navigate efficiently and provide our clients with actionable insights.

The strength of our team is enabled by our industry-leading proprietary software solution, the Deloitte Dealership Platform (DDP). The DDP was designed to integrate dealership testing, automated report generation, and dynamic Tableau dashboarding to assist in completing timely dealership reviews and provide greater visibility in real time.

Many OEMs and dealer groups lack visibility into their dealership network with regard to sales and marketing incentives, service loaner program and warranty claims.

Deloitte’s Automotive Dealer Services group can help.To learn more, contact our team or visit www.deloitte.com/us/auto/dealerservices.

As used in this document, “Deloitte” means Deloitte & Touche LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.

Provides an interactive and collaborative platform to plan and schedule inspections. Serves as a one-stop-shop to test and update results in real-time, organize samples, and perform inspections.

Planning and streamline execution

Illustrative examples of our dynamic executive dashboards.

Automated report generator reduces time spent generating manual reports and allows for customized reporting in minutes.

Report generation

Dashboards compile real-time results and displays in customized, continuously updated dashboards to see and assess results.

Executive dashboards

Our executive dashboards help our clients to: • Identify problems early• Take necessary actions to minimize negative financial impact• Make improvements in real time

Actionable insights