roadmap monthly newsletter - august 2011

Roadmap Monthly Newsletter | [email protected] | Tel + 351 214 135 670 | Fax +351 214 135 678 Frotcom vehicle tracking system | www.frotcom.com Angola |Belgium | Brazil | Bulgaria | Cameroon | Cyprus | D. R. Congo | Greece | Italy | Kenya | Luxemburg | Macedonia | Madagascar | Mauritius | Morocco | Portugal | Reunion Islands | Romania | Rwanda | Senegal | Serbia | Seychelles | Sierra Leone | Slovenia | Spain | Tanzania | Uganda

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Roadmap monthly newsletter

Editorial

am always very glad to hear that a new customer

chose Frotcom. But as important as to get a new

customer is to keep that new customer happy.

Frotcom has an excellent track record in keeping customers happy. Not only

because we have a good product, but also because Frotcom Certified Partners

are used to providing a high level of service. Unsurprisingly, Frotcom customers

usually don’t let go of Frotcom. And that, more than getting new customers, is

the proof we need that we’re doing the right thing.

Gary Vaynerchuck talks of a new “Thank you economy”, in which customers

demand authenticity, originality, creativity, honesty and good intent from

providers. This can only be achieved with a high level of customer service. With

real care for customers. Without misleading marketing.

Gary contends that although these were

concepts already in the minds of

businesspeople generations ago, the Internet

has magnified that word-of-mouth effect to

an unprecedented scale. Today, if your

customers talk about your product, the

word-of-mouth effect propagates much,

much quicker. You better wish they have

good things to say…

We walk the extra mile every day to make customers happy. As a result, not only

we are being able to keep happy customers. New customers are coming to us

because they talked to other customers who recommended Frotcom.

In any case, if you are a Frotcom customer and are not happy with any aspect of

the product or the service, please let us know at once. We will try our utmost to

correct whatever is not working for you. Thanks.

Valério Marques CEO - Frotcom International

A note from the editor – If you would like to have your own say in the next edition of this newsletter please do

not hesitate to get in touch at [email protected].

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August

2011

In this issue

New features

Improved Drivers details

Updated Tracking tickets

Changes to alarms report

New Certified Partner

Frotcom now in Italy

News and events

A special event asks for a special cake

This and much more…

mailto:[email protected]


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New Features

Driver details have

been improved

The Administration > Drivers

> Details section allows you

to add-in information about

drivers. The fields to be

completed have now

expanded to details such as : Mobile phone; Employment date; Status;

Experience/Notes; Driving license number/classes; Expiry date; ID/passport

number; Full name; Date of birth; Address, post code and country; Emergency

contact name/phone number. Additionally, a photo of the driver can be

uploaded for easier identification. This photo will also show on maps, when the

mouse is over a vehicle.

Updated Tracking tickets

Tracking tickets have been

updated to offer users the

possibility to choose whether

they will allow customers to see

only the last position of a vehicle

and not the previous positions

(see image). To specify which type of permission to give through tracking tickets,

go to Administration > Company profile and under the CRM folder make the

appropriate choice.

Changes to Alarms report

The Alarms report control panel now includes an

option to select specific alarms to report.

The list of alarms on the left side can be used to

specify which alarms to show on the report. By

default, all alarms are included.

Additionally, the report now includes a column

with the name of the alarm, its circumstances and

location where it happened.

Did you know?

Special navigators for

trucks? A good idea, but…

The Integrated Navigation module

provides Frotcom with an interface

for Garmin navigators. Some Garmin

models are specific for trucks. The

difference? They allow you to enter

parameters about the truck’s

constraints, such as height, weight

and distance between axes.

In addition, the maps in these Garmin

models include information about the

restrictions on roads, bridges, etc,

which can represent obstacles to

trucks. For instance, the maximum

weight of a vehicle on a bridge.

By comparing the restrictions on the

route with the characteristics of the

truck, not only warnings can be

issued to the driver but also

alternative routes may be calculated.

Unfortunately, truck specific

information such as the one

described above is still not available

for all regions.

For example, with the Garmin dezl

560LT, in Britain, the specific mapping

coverage for trucks is 80%, in Spain 60%

and in Romania 30%.

Wherever there is no specific mapping

for trucks, the Garmin deactivates the

parameters and generates a route

regardless of the size, height or weight

of the truck.

Navteq guarantees the mapping is

being updated constantly until it

reaches 100% coverage for trucks.


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New certified partner

Frotcom now in Italy

D.I. Italia, a leading provider of

Information Technology since 2004, has

recently entered the flourishing team of

Frotcom´s Certified Partners.

Today, due to the fast development of technology, the international market of

Information Technology is expanding and constantly having products and

services upgraded in order to respond to various stakeholders’ requests. In

search for a golden solution that was able to reduce customer costs and to

increase the quality of the work, D.I. Italia took a step further in developing its

business by setting a partnership with Frotcom International. D.I. Italia is now

running as Frotcom Italia.

According to Gianfranco Casagli, CEO of D.I.Italia, “We are

very excited to incorporate Frotcom as our main business

drive. We are certain that with Frotcom we will be able to

offer competitive advantages and meet our clients

expectations, which will enhance our perpetual incomes and

assure the company’s future investments.”

Nuno Liñan, Marketing Director at Frotcom International said that “Having D.I.

Italia as our new partner honours us. We are convinced that Frotcom Italia will

successfully assure the introduction of Frotcom on the Italian market. In a short

while companies in Italy will benefit of Frotcom’s simplicity and unique features

to manage their fleets. “

ROADMAP congratulates Gianfranco Casagli and the Frotcom Italy team

and wishes them great success.

Some words about Italy

Italy is a democratic republic. It has been ranked the world's twenty-third most-

developed country and its Quality-of-life index has been ranked in the top ten in

the world. Italy enjoys a very high standard of living, and has a high nominal GDP

per capita. It is a founding member of what is now the European Union and part

of the Eurozone. Italy is also a member of the G8, G20 and NATO.

>Capital:Rome >Currency: Euro

>Language: Italian >Population: 60.6 mln

>Territory: 116,347 sq km >GDP: USD 1.773 tln(2010)

Tip of the month

Upload driver’s photo

You can now upload a photo of the

driver in Administration > Drivers>

Details.

When uploading a photo, it will be

shown on the info boxes that pop up

when the mouse is over a vehicle, on

the maps.

A photo can be uploaded from the

computer’s disk or taken with the

webcam. The format must be png or

jpg, with size 100KB or smaller. The

picture must be square; non-squared

images will be distorted.

You can also use the button to take

a snapshot using the computer´s

webcam. With this option, you must

answer Yes to the following dialog.

http://en.wikipedia.org/wiki/Quality-of-life_index

http://en.wikipedia.org/wiki/List_of_countries_by_Human_Development_Index

http://en.wikipedia.org/wiki/List_of_countries_by_GDP_%28nominal%29_per_capita

http://en.wikipedia.org/wiki/List_of_countries_by_GDP_%28nominal%29_per_capita

http://en.wikipedia.org/wiki/European_Union

http://en.wikipedia.org/wiki/Eurozone

http://en.wikipedia.org/wiki/G8

http://en.wikipedia.org/wiki/G20_major_economies

http://en.wikipedia.org/wiki/North_Atlantic_Treaty_Organization


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News and events

A special event asks for a special cake

Most occasions bring a need for exquisite food

and even more exquisite desserts. When it

comes to birthdays they all demand a great

cake, but there are some birthdays that have a

special meaning and which require an

exceptionally special birthday cake. It is the

case of the CEO of Frotcom Macedonia,

Dragan Kostovski, who has recently celebrated

his birthday.

His surprise came personalized as a branded Frotcom cake, cooked by his wife,

Ana. What can be more rewarding than having your family and friends sharing

the Frotcom spirit while enjoying such a cake?!

ROADMAP conveys best wishes to Dragan Kostovski on his birthday and

kindly congratulates his wife, Ana, for her initiative and cooking skills.

Next, on Roadmap

News and events,

more new Frotcom features

and tips will be presented.

This and more, so don’t miss

the next issue of Roadmap.

roadmap monthly newsletter - august 2011

Business