Communication skillsBy Bushra Farzana

Definition of CommunicationCommunication is talking to someone by voice, sign language, phone, e-mail, etc..The activity of communicating; the activity of conveying information.The successful transmission of information through a common system of symbols, signs, behavior, speech, writing, or signals.

Business CommunicationBusiness Communication is communication used to promote a product, service, or organization; relay information within the business; or deal with.Business Communication is a more formal way of communicating information. Business Communication covers proper letter/memo/project proposal etc. writing.

Communication Process

SENDER --> MESSAGE --> VISUAL / ORAL / WRITTEN -->RECIPIENTExample:

Sender RecipientTeacher StudentsManager Employees

Business expert says about development in Comm. skillsRobert Half says it is difficult to find in a job applicant:Interpersonal ( we use to communicate our ideas, thoughts, and feelings to another person) WrittenOral skills If you develop fundamental communication skills you can earn more.

Successful CareerImprove self presentation skills

Opportunity for promotion

Increased satisfaction

Increase productivity

Challenges Facing The Business Communicator

Communication and Your CareerInformation managementKnowledge doubles every year.A global economy exist.Employees must consistently communicate.Employ those people who take on responsibility use skills effectively.

Diversity or DifferencesUnlike in nature or quality or form or degree.Not the same; separate; distinct. Every one is different.These include differences on the basis of race and ethnicity, gender, disability, age and sexuality.

Cultural diversityWork places represent cultural diversity Group of peopleIdeasAttitudesBackgrounds

GlobalizationIt refers in general to the worldwide integration of humanity and the compression of both the temporal and spatial dimensions of planet wide human interaction. ... American business people deal with each other:Direct approachPresentationNegotiationBargaining and other communication situations.

Deal with othersSave timeImpression of directnessHonestyConfidenceIn France it is insulting to be direct.

TechnologyFax machineNew communicating media, (videos, teleconferencing, electronic newsletters, telephone hotlines)Internet (WWW) online marketing.

EthicsThe study of principles relating to right and wrong conduct.Unethical business practices include:Pressure to produce results.Misunderstanding the difference between ethical and unethical behavior.Bending to situations

EthicsObserving and imitating poor role models.Ignoring ethical behavior in the interest of profits.Believing that everybody does it, they will never know or this is my right.

Common communication BarriersMismanaged InformationInadequate communication skillInappropriate Communication MediaInadequate feedbackCommunication anxiety