Comm. & neg. skills

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<ul><li> 1. Instructed on: 2-Dec-2011| Session: #03 By: Iman Adel Topic Code: SKL-03-2012All Copy Rights Saved to the 7 th Students Conference on Communication and Information Based in the Faculty of Computers and Information Cairo University Egypt 2011/ 2012 www.scci-cu.com</li></ul> <p> 2. Communication &amp; NegotiationSkills By: Iman Adel 3. AgendaTypes of CommunicationHow to Win Friends and Influence PeopleDos &amp; DontsActive ListeningCommunication BarriersWhat is negotiation?Why do we need negotiation?Negotiating behaviorNegotiation process 4. Types of CommunicationVerbal 7%Vocal 38%Visual 55% 5. How to win friends and influence people 3 Fundamental Techniques in Handling People 6 Ways to Make People Like You 6. How to win friends and influence people 3 Fundamental Techniques in Handling People 1. Dont criticize, condemn or complain. 7. How to win friends and influence people 3 Fundamental Techniques in Handling People 2. Give honest and sincere appreciation. 8. How to win friends and influence people 3 Fundamental Techniques in Handling People 3. Arouse in the other person an eager want. 9. How to win friends and influence people 6 ways to make people like you 1. Become genuinely interested in other people. 10. How to win friends and influence people 6 ways to make people like you 2. Smile. 11. How to win friends and influence people 6 ways to make people like you 3. Remember that a persons name is to that person the sweetest and most important sound in any language. 12. How to win friends and influence people 6 ways to make people like you 4. Be a good listener and Encourage others to talk about themselves. 13. How to win friends and influence people 6 ways to make people like you 5. Talk in terms of the other persons interests. 14. How to win friends and influence people 6 ways to make people like you 6. Make the other person feel important and do it sincerely. 15. Dos &amp; Donts 16. Dos &amp; Donts Dos Listen with openedarms and legs andbody forward Keep eye contact. Ensure the agreement. Use terms like yes andcertainly. Rephrase 17. Dos &amp; Donts Donts Interrupt, try to finishthe sentence for thesender. Smoke, bite nails, orchew pens. Tap finger or feet. Openly disagree like(no). Say, yes but 18. Game 19. Active Listening 20. Active Listening Focus on what they are saying. 21. Active Listening Show interest 22. Active Listening Take notes, when important to remember. 23. Active Listening React physically. 24. Active Listening Ask question. 25. Communication Barriers1. Psychological barriers2. Language barriers3. Individual linguistic ability4. Physical barriers5. Emotional barriers 26. Communication Barriers1. Psychological Barriers 27. Communication Barriers2. Language Barriers 28. Communication Barriers3. Individual Linguistic Ability 29. Communication Barriers4. Physical Barriers 30. Communication Barriers5. Emotional Barriers 31. We are onlyinterested in others, when they areinterested in us! 32. What is negotiation ? Negotiation is: Getting what u want from the others, by interactive communication designed to reach an agreement. 33. Why do we need negotiation?1. To reach an agreement.2. To make a point.3. To beat the opposition.4. To settle an argument. 34. Types of negotiation behaviorREDPurpleBlue 35. Types of negotiation behaviorRED behavior Manipulation Aggressive Always seeking thebest for you No concern for theperson you arenegotiating with 36. Types of negotiation behaviorBLUE behavior Win-win approach Cooperation Trusting Pacifying Relational 37. Types of negotiation behaviorPURPLE behavior Give me some of what I want (red) Ill give you some of what you want (blue) Good intentions Two way exchange 38. Negotiation process 39. Summary Types of communication:-Verbal-Vocal-Visual 3 Fundamental Techniques in Handling People 6 Ways to Make People Like You Dos and Donts How to be an active listener 40. Types of communication barriers1. Psychological barriers2. Language barriers3. Individual linguistic ability4. Physical barriers5. Emotional barriers Definition and needs of negotiation Types of negotiation behavior:-RED -BLUE -PURPLE Negotiation process: 1.Prepare2. Debate3. Propose 4. Bargain </p>