lesson 3 comm skills march 2014

8/16/2019 Lesson 3 Comm Skills March 2014

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CommunicationSkills

By –

SoftLogic Technologies Pvt. Ltd.

Software Testing Help

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InTrOdUcTiOn

I TO... U TO...




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WHY COMMUNICATION???

A communication problem within IT

industry

ee a normal scenario!!!!!!




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" An Acti#e $istener%

" An &''ecti#e (resenter%

" A )uic* Thin*er!

" A Win+Win Ne,otiator!

WHAT MA-& A .OO/ COMMUNICATO0?




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(0OC& O1 COMMUNICATION




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Source:

• Why to communicate?

• What to communicate?

• Usefulness of the communication.

• Accuracy of the Information to be communicated.

(0OC& O1 COMM23cntd24

Encoding:

• The process of transferring the information you want to communicate intoa form that can be sent and correctly decoded at the other end.

• Ability to convey the information.

• Eliminate sources of confusion. or e.g. cultural issues! mista"enassumptions! and missing information.

• #nowing your audience.


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• Written Communication Channels

$ Letters,

$ e-Mails,

$ Memos,

$ Reports.

• Verbal Communication Channels

$ ace%To%ace meetings!

$ Telephones!

$ &ideo 'onferencing.





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tren,ths and Wea*nesses" Verbal Communication:

Strength + 0ole o' 5ody $an,ua,e!

ea!ness + Not possible to ,i#e lon, list o' directions

" ritten Communication6

Strength + A proo' o' a communication

ea!ness + Written words does not show a person7s actual

'eelin,s!





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" &11&CTI8& /&CO/IN.6

9 "isten acti#el$%

9 &eading information carefull$%

9 '#oid Confusion%

9 's! (uestion for better understanding.


" The audience or indi#iduals to whom we are sendin, thein'ormation!

TH& IN1$U&NC& 1O0 0&C&I8&06

" The prior !nowledge can influence the recei#er)s

understanding of the message.

" *loc!ages in the recei#er)s mind.

" The surrounding disturbances.


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FEEDBACK

eedbac" can be(

• &erbal )eactions and *on%&erbal )eactions.

• +ositive feedbac" and *egative feedbac".





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CO+TE,T:,.&arious 'ultures -'orporate! International! )egional! etc!

/.0anguage!

1.0ocation or +lace -)estaurant! 2ffice! Auditorium! )oom!etc.

3.4ituation

The sender needs to communicate the conte-t to the recei#er forbetter clarit$ in the communication process.

(0OC& O1 COMM232end4




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COMMUNICATION .AM& : ;

0U$&6• 5a"e a group of our.• 4e6uentially assign a number to every individual.

• , representative +ic" up on chit from the lot.

• 5emori7e the sentence and return the chit.• 8o bac" and utter the sentence to the /nd person.

• *o one else should hear the sentence.

• Then the /nd person should utter it to the 1rd person and

so on.

• The last person should announce the sentence to all.

• And ,st person reads the chit.


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WHAT /I/ W& $&A0N?

• 2nly verbal communication can create chaos whileit reaches the last person.

• Every person9s thought process influences theindividual understanding.

4o be an active listener......




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ew tips towards Active 0istening(

,. Understand your own communication style.

/. :e an active listener.

1. Use normal communication.

3. 8ive eedbac"

ACTI8& $IT&NIN.




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. Understand $our own communication st$le:" ;igh level of self%awareness to creating good < long lasting impression

on others.

• Understand how others perceive you.

• Avoid being ';A5E0E2* by changing with every personality you meet.

• 5a"e others comfortable by selecting appropriate behavior that suits

your personality while listening. -Ideally nodding your head.

ACTI8& $IT&NIN.23cntd24



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/. *e 'n 'cti#e "istener:

• +eople spea" = ,>> to ,@ W+5 but can listen intelligently = 1>>W+5.

• 2ne part of human mind pays attention! so it is easy to go into mind

drift.

• 0isten with a purpose.

• +urpose can be to gain information! obtain directions! understand

others! solve problems! share interest! see how another personfeels! show support! etc.

• If it is difficult to concentrate then repeat the spea"ers words in yourmind.




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• 4mile!

• 8estures!

• Eye contact!

• our posture.




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0. 1i#e 2eedbac! • )emember that what someone says and what we hear can beama7ingly different.

• )epeat bac" or summari7e to ensure that you understand.

• )estate what you thin" you heard and as"! B;ave I understood you

correctly?B




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4ome maCor areas of nonverbal behaviors to eDplore are(

• Eye contact

• acial eDpressions• 8estures

• +osture and body orientation

• +roDimity

• +aralinguistic

• ;umor

I= WAY O1 UIN. NON+8&05A$

COMMUNICATION -I$$ &11&CTI8&$Y



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I= WAY O1 23cntd24

E3E CO+T'CT:

Eye is an direct and most eDpressive part of our body.

ifferent ways of Eye 'ontact $ irect Eye 'ontact( -4hows confidence

$ 0oo"ing downwards -0istening carefully or 8uilty

$ 4ingle raised eyebrow -oubting

$ :oth raised eyebrows -Admiring

$ :ent eyebrows -4udden focus $ Tears coming out -Emotional either happy or hurt

FFFand many more


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2'CI'" E,4&ESSIO+:

!mile co"ers the most part o# #acial e$pression

!milin% is a po&er#ul cue that transmits

$ 'appiness

$ Frien(liness

$ Warmth

$ Li)in%

$ A##iliation

I= WAY O1 23cntd24



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1ESTU&ES:

• If you fail to gesture while spea"ing! you may be

perceived as boring! stiff and unanimated.

• A lively and animated teaching style captures studentsG

attention! ma"es the material more interesting! facilitates

learning and provides a bit of entertainment.

• ;ead nods! a form of gestures! communicate positivereinforcement to students and indicate that you are

listening.

I= WAY O1 23cntd24



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4OSTU&E '+5 *O53 O&IE+T'TIO+:

• ou communicate numerous messages by the way you wal"! tal"!

stand and sit.

•4tanding erect! but not rigid! and leaning slightly forwardcommunicates to students that you are approachable! receptive and

friendly.

• urthermore! interpersonal closeness results when you and your

students face each other.

• 4pea"ing with your bac" turned or loo"ing at the floor or ceiling

should be avoidedH it communicates disinterest to your class.

I= WAY O1 23cntd24



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(0O=IMITY6• 'ultural norms dictate a comfortable distance for interaction with

audience.

• ou should loo" for signals of discomfort caused by invading youngaudiences space.

• 4ome of these are( $ )oc"ing! $ 0eg swinging! $ Tapping!

$ 8a7e aversion!

• To counteract this! move around the classroom to increaseinteraction with your students. Increasing proDimity enables you toma"e better eye contact and increases the opportunities forstudents to spea".

I= WAY O1 23cntd24


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I= WAY O1 23cntd24

• *aralin%uistic

+his #acet o# non"erbal communication inclu(es such "ocalelements as

- +one

- *itch

- Rhthm

- +imbre

- Lou(ness

- n#lection



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1&W 1ACT

6 ou ha"e o"er /01 muscles in our bo(.

- Ee muscles are the busiest muscles in the bo(. !cientists estimatethe ma mo"e more than 211,111 times a (a.

- ou ha"e o"er 01 muscles in our #ace to help ou smile or #ro&n. tta)es 23 muscles to smile an( 40 to #ro&n.!5 !MLE EVER+ME 56 !EE !5ME57E.

- +he stron%est muscle in our bo( is our ton%ue. 6!E +EFFEC+VEL.

- t ta)es the interaction o# 38 (i##erent muscles to pro(uce human

speech.



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" 4resentation S!ills while appearing for an inter#iew.

$ our Dressin% sense 9Males : Females;,

$ Documents nee(e( to be carrie(,

$ our bo( lan%ua%e 9&hile stan(in%, &hile sittin%, &hile

&al)in%;,

$ our attitu(e 9!oberness, !o#t &or(s, a"oi( &estern accent;,

$ our Con#i(ence 9&hile tal)in%, bo( mo"ements, a%%ression,

etc;.

&11&CTI8& (0&&NTATION -I$$
