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Comm-Tract Corp.Comm-Tract Corp.Carrier Support Services

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Mission StatementMission Statement

• Comm-Tract Corp carrier support services are designed to meet the unique requirements of telecommunications carriers today. – Time to Market, Manage Existing Technologies,

Profitably deliver Advanced Services– Offer a wide range of engineering services designed

to save time and costs in network upgrades, build-outs, modifications, and regular maintenance.

– Single point of contact providing all the equipment and implementation resources you need for your CO, hut, cabinet, vault or cell site.

– Full-Service provider of technical ( EF & I ) services enabling rapid network deployment.

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Client FocusClient FocusComm-Tract (EF&I) services provides Engineering, Furnishing and Installation to Next Generation Service Providers and Service Provider manufacturers including BLECs, CLECs, DLECs, ISPs, ASPs, etc.

Fiber Optic Installation, Maintenance and Service• Metro and Long haul Operations• Complete testing/certifications DS1 – OC192• OTDR, PMD, BER, ORL• SONET/DWDM proficient

Comm-Tract (EF&I) is experienced in network technologies, commercial telecommunications, infrastructure cabling and project management.

Comm-Tract provides services in five broad practice areas: Technology Staging and Testing, Infrastructure Design, Deployment Services, Documentation and Training.

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Carrier Support ServicesCarrier Support Services

Documentation & TrainingDocumentation & Training

DeploymentDeploymentAssembly/StagingAssembly/Staging

Project ManagementProject ManagementProgram ManagementProgram Management

NOC SupportNOC Support

ProvisioningProvisioningTesting, Integration & ValidationTesting, Integration & Validation

Engineering & DesignEngineering & Design

Support ServicesSupport Services

Quality AssuranceQuality Assurance

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E F & I ServicesE F & I Services

Engineering/Design of Info structure for carrier class collocations sites:• Overhead ladder rack systems equipment racks, cabinets• Develop standard materials lists and installation documents• Estimate cost, resource and time requirements for subsequent

phases• Fiber optic raceway, power and grounding systems

Installations of Carrier Class networking Equipment:• Long haul fiber optic transmission equipment in transmission Hut’s

and collocation sites.

Testing:• Dark fiber turn up and fiber testing procedures• Optical T-birds, Spectrum Analyzers, O.T.D.R’s, Polarization Mode

Dispersions

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E F & I Timeline and LifecycleE F & I Timeline and Lifecycle

Based on the detailed, site-level network design and the client’s operational requirements and restrictions, develop a network implementation plan and program manage the deployment of the network.

Develop a Detailed Network Implementation Plan, Identifying Time-Critical Milestone Events and Task Interdependencies

Achieve Consensus among all Equipment, Software & Service Providers to Comply with the Implementation Schedule and Milestone Delivery Dates

Site Survey all Network Locations to Ensure Conformance to Standards Design Criteria

Modify Configurations and Red Line Documentation for those Sites which cannot be brought into Conformance with Established Design Standards

Program Manage Network Deployment and Monitor Fulfillment of Assigned Tasks by Vendors, Service Providers, Subcontractors, the Client and Comm-Tract

Inspect, Accept & Hand off Network Locations as Completed Estimate Cost, Resource and Time Requirements for Subsequent Phases

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Program ManagementProgram Management

Primary point of contact for client Develop a detailed implementation plan Achieve consensus with the implementation plan and

milestones Communicate implementation plan Manage program to implementation plan Identify and manage risk Manage deployment team Cost reporting Metrics reporting

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Deployment planning & management

Site Surveys

Requirements documentation & analysis

Testing & Staging

Installation

Documentation & training

Project ManagementProject Management

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Project ManagementProject Management

Perform site surveys to ensure site conformance to design standards

Identify, document and determine site specific information for all power, grounding, data cable, wire terminations, cage details, provider points of contact and facility access information.

Coordinate with space provider for necessary work approvals and meetings

Monitor day to day site work to meet project schedule Provide conflict resolution to site specific issues

Material Labor Space provider issues

Perform quality assurance inspections on completed work

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Survey & Detail EngineeringSurvey & Detail Engineering

• Perform System Design

• Perform Site Surveys

• Prepare Installation Specification Package

• Provide Ongoing Installation Support

• Update all Client Drawings

• Submit As-Built Installation Package

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Engineering & DesignEngineering & Design

Physical Issues Space planning Equipment floor layout Cable management Environmental control Define all materials required per conformance

to space provider standards Develop installation processes and procedures

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Engineering & DesignEngineering & Design

Logical Issues Network architecture Equipment configurations

Equipment card assignments IP configurations

Power planning distribution AC and DC power Grounding

Equipment plug-in assignments

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Pre-Assembly/StagingPre-Assembly/Staging

• Receipt & Inventory of Client Equipment

• Pre-Assembly Engineering Specification

• Pre-Assemble Equipment (Rack & Stack)

• Special Cable Manufacturing

• QC Inspection

• Pre-Configuration Test

• Final Inventory and QC Inspection

• Equipment Warehousing & Distribution to Site

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Equipment Staging and Equipment Staging and DeliveryDelivery

Generation breakdown of all required materials to support deployment

Schedule material deliveries per schedule for whole deployment

Receive, inventory and stock all materials in centralized secure warehousing facility

Provide inventory management of client equipment and configurations

Configure equipment with client provided IP addressing scheme

Pick and pack all materials specific to each shipment requirements

Arrange equipment shipments to sites or subcontractors Provide periodic inventory report Identify shortages and fill in advance of need

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Deployment ServicesDeployment Services

Hardware Facilities Routing and switching Cabinets Racks Table top

Software Installation Configuration

Circuits Provisioning Termination

People Program managers Engineers Project managers Support specialists

Warehousing Documentation Contracts Finance

Subcontractors

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Services: Field Installation & TestServices: Field Installation & Test

• Support Structure

– Area Managers

– Field Supervisors

– Lead Tech’s

– Indexing Scheme per BellCore Standards

• Experienced in:

– CO Installations

– Equipment Removals

– Inventory Verification

• Support Installation Training Center

• Total System Testing

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Services: Quality AssuranceServices: Quality Assurance

• Inspection of In-house Pre-Assembly Work

• Inspection of Field Installation Work

• On-Site Audits and report generation

• Verification of Corrective Action

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Front line for customer support, for a wide range of issues and technologies:

Network Monitoring

Troubleshooting

Maintenance

Escalation

NOC Tier 2, 3 SupportNOC Tier 2, 3 Support

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Complete maintenance and operation of the customer's system.

Long Term Maintenance, where Comm-Tract technicians are permanently assigned to the system to perform routine maintenance and emergency repair/restoral.

Periodic Maintenance Services, where Comm-Tract performs pre-scheduled (monthly, quarterly, annual, etc.) maintenance and system performance evaluation.

One Time System Performance Evaluation and Maintenance. System test results are presented to the customer with recommendations as to system optimization and preventative measures necessary to insure peak performance.

Help Desk – Dispatch – Field Operations 24 x7, 365 days

Support ServicesSupport Services

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Technologies

Optical

SoftSwitch

Operations

Advanced Services

VOIP

Testing, Integration, Testing, Integration, ValidationValidation

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Turn UpTesting

Acceptance

4/5 Provisioning

ServicesFrame

Voice

Internet

Provisioning – T1, T3, IMAProvisioning – T1, T3, IMA

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TrainingTraining

Develop standard procedures for network operation, maintenance and support

Develop & deliver client training in new network technologies and products

Develop & deliver client training in standard procedures for network operation, maintenance and support

Assist the client development of an internal training program & organization

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DocumentationDocumentation

Compile information from site surveys Assemble and document installation processes and

procedures for site work Floor Plans Computer Aided Design (CAD) drawings Installation notes Equipment Lists Method of procedure (MOP) Quality checklists

Document inventory of installed equipment, software, circuits and facilities

Develop as-built CAD drawings and documents for each site

Revision control

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BenefitsBenefits

• Leverage Comm-Tract’s Resources

– Reduce Incremental Operational Expense (OPEX)

– Increase Cash Flow & Profitability

– Manage Existing Technology and Networks

– Faster time to market • Plan, deploy, turn up capacity

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SummarySummary

• Comm-Tract has developed a methodology to ensure the delivery of consistently successful client engagements. This methodology provides an integrated set of practices, procedures and standards for the development of optimal client solutions.

• Our end-to-end capabilities include design, engineering, deployment, and maintenance. We provide both internal network services in the customer premise and external network services in the field.