total igaming solutions

“Total iGaming IT Solutions On Demand”

Euro Consulting EMEAIT Solutions • Oracle RightNow • iGaming

United KingdomEuro Consulting EMEA Head Office, 23 Blair Street, Edinburgh, EH1 1QR, UK

NetherlandsEuro Consulting, EMEA, Leeuwerikplein 101, 144HZ, Purmerend, Holland

MaltaEuro Consulting EMEA, 104 Old College Street, Sliema, SLM 1377, Malta, EU

Euro Consulting are offering our ‘Total iGaming IT Solutions On Demand’ Industry solution designed specifically to maximise Business Development and Customer Relationship Management for your iGaming company.

Euro Consulting have recently launched an ‘out of the box’s solutions for the igaming industry that requires no or little configuration, no infrastructure or support costs. Our Igaming solution covers CRM, Live Chat, Marketing and a Business Intelligence platform from Oracle’s best of breed product stack.

We offer a unique focus on many different application and technology initiatives by combining leading expertise, broad coverage, global reach, and a flexible delivery model, which is designed for the needs of each client. Our Industry solution increases time to market, reduce costs, and deliver a competitive edge.

Euro Consulting EMEA, Total iGaming IT Solutions On Demand

Euro Consulting EMEA • Total iGaming Solutions On Demand • i

Euro Consulting EMEA, Total iGaming IT Solutions On Demand iTotal iGaming IT Solutions On Demand 1Oracle RightNow, Chat Cloud Service 2Oracle RightNow, Email Mgmt Cloud Service 3Oracle RightNow, Dynamic Agent Desktop 4Oracle RightNow, Oracle Communications 5Oracle RightNow, Social Experience 6Euro Consulting EMEA, Contact Us 7

Contents

• ‘Out of the box’ IT Package • Plug-in & go live in 20 days • No Customisation Required• No Infrastructure Required • No Infrastructure Cost • Fixed Implementation Cost


http://www.euroconsulting-emea.eu/company-contact-us/

Euro Consulting EMEA • Total iGaming Solutions On Demand • 1



Oracle RightNowChat Cloud Service

Key Features

• Agent-, customer-, or activity-driven chat• Customizable chat link, icon, and consumer interface• Multidevice chat—from PCs, smart-phones, tablets, and more• Chat conferencing, transfer, and supervisor monitoring• Access to Oracle RightNow Knowl-edge Cloud Service before, during, and after chat sessions

Key Benefits

• Increase sales conversion rate and average order size• Reduce shopping cart abandonment• Achieve highest customer satisfac-tion compared to other channels• Reduce call center costs and increase efficiency

Oracle RightNow Chat Cloud Service enables companies to provide a premium Web experience that delivers proven results, including higher customer satisfaction, increased conversion, and improved

efficiency. It provides a way to engage customers before they abandon their purchases and also assist Website visitors who are having problems solving service issues on their own. Sessions can be initiated

by customers or triggered proactively, based on company-defined rules. With Oracle RightNow Chat Cloud Service, agents can always guide your customers to the best answers and outcomes.

bridging the gap between self-service and agent assistance



Key Features

• Inquiry management• Single integrated knowledgebase• Tracking• Customer management

Key Benefits

• Increase agent productivity with standard response templates and ac-cess to knowledgebase• Improve first-touch resolution with auto-suggested solutions• Increase customer satisfaction and save processing time by providing agents with complete customer inter-action history

Many organizations today are flooded with e-mails. And although these e-mails represent important communications from customers, tracking and responding to them can be taxing, straining resource-

strapped contact centers and frustrating customers. Oracle RightNow Email Management Cloud Service helps you stay ahead, tracking responses, automating answers from the knowledgebase, and escalating

highly emotional e-mails. Your agents and your customers will thank you for it.


Oracle RightNowEmail Mgmt Cloud Service

improve agent productivity, increase customer satisfaction




Oracle RightNowDynamic Agent Desktop

Key Features

• Dynamic guidance to step agents through workflow processes with structured and unstructured contex-tual cues• Unified enterprise data centralized and presented contextually• Telephony integration enabling desk-top softphone, computer telephony integration (CTI) screen pop, and universal queuing• Cloud delivery for rightsizing to match dynamics of business• Interfaces and workflow processes configurable by business users• Channel integration for seamless, unified management of customer interactions via traditional and social channels

Key Benefits

• Increase customer and agent satis-faction• Increase agent productivity and lower cost• Ramp up new agents faster• Provide consistent customer experi-ences across channels• Adapt quickly to changing business needs

Oracle RightNow Dynamic Agent Desktop Cloud Service guides agents with contextually relevant real-time knowledge so they can quickly address their immediate customer issue. By unifying enterprise

systems and guiding call center agents through business processes across channels, agent pools, and geographies, Oracle RightNow Dynamic Agent Desktop Cloud Service delivers happy customers and

highly productive agents.

fast, accurate, consistent customer experiences across all channels



Key Benefits

• Seamless cross-channelpurchasing and servicesexperiences• Personalized offers andinteractions• Fast time-to-market to meetcustomer demand• First-right ordering• Rapid fulfillment• Reduced order fallout• Accurate billing

Communication Service Providers (CSPs) around the world are looking for ways to offer an engaging Customer Experience (CX) so that they may expand their customer base, retain existing customers, and

monetize on these relationships. To harvest these benefits CSPs need to address CX at all customer touch points. Oracle has developed the CX Reference Architecture for Communications to help CSPs delivering

a superior experience to their customers in all touch points throughout the Customer Experience life-cycle. The Oracle CX reference Architecture is founded on proven solutions and best-in-class applications

and will enable CSPs to adopt a holistic approach to Customer Experience across standard processes from front office channels to back office operations.


Oracle RightNowOracle Communications




Oracle RightNowSocial Experience

Key Benefits

• Deliver a seamless customer expe-rience regardless of where or how customers interact with you• Create customer loyalty, and gener-ate enthusiasm for your brand• Harness word of mouth to derive more value from your marketing spending• Quickly and proactively address customer concerns• Enable customer collaboration to drive support and innovation• Leverage user-generated content to build your knowledge foundation• Make it easy for customers to find the answers they need—across channels• Capture unstructured social insights along with formal feedback through Oracle RightNow Feedback Cloud Service• Earn a reputation for being open, col-laborative, and responsive

The social Web has given consumers more influence over brands than ever. For organizations this shift brings new challenges and opportunities to win loyalty. Oracle RightNow Social Experience enables

brands to harness consumer influence and passion in service of the brand. From social media monitoring to branded online communities to a full-service Facebook experience, it is designed to extend experi-

ence to the places where consumers are learning, sharing, and buying across the social Web.

an unbeatable customer experience



© copyright Euro Consulting EMEA Produced in Malta, EU, 2013All Rights ReservedEuro Consulting EMEA and the Euro Consulting EMEA logo are trademarks orregistered trademarks of International Business.Other company, product and service names may be trademarks or service marks of others. Oracle RightNow Specifiactions are of Oracle.References in this publication to Euro Consulting EMEA productsor services do not imply that Euro Consulting EMEA intends to make them available in all countries in which Euro Consulting EMEA operates.

Euro Consulting EMEA

Head Office (UK): +44 (0)131 220 2820 Malta Office: +356 2778 0717

Roy Iwaniec - Oracle/EAM Practice Director - EMEA

t: +44(0) 131 220 2820m: +44(0)7789007533

e: [email protected]: www.euroconsulting-emea.eu

Contact Us


www.facebook.com/euroconsultingemea www.twitter.com/eu_consulting

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