euro consulting emea | igaming it consultancy

Contents

Euro Consulting EMEA • i

• Total iGaming IT Solutions On Demand 1• Oracle RightNow, Chat Cloud Service 2• Oracle RightNow, Email Mgmt Cloud Service 3• Oracle RightNow, Dynamic Agent Desktop 4• Oracle RightNow, Oracle Communications 5• Oracle RightNow, Social Experience 6• iGaming Business & IT Professional & Expert Services 7• Euro Consulting EMEA, Contact Us 8

• Euro Consulting EMEA “Total iGaming Business & IT Solutions On Demand”

“Total iGaming IT Solutions On Demand”

RTN Oracle RightNow

CRM Oracle CRM Fusion

Analytics Cloud ServiceChat Cloud Service

Email Mgmt Cloud ServiceDynamic Agent DesktopOracle Communications

Social Experience

Built In Analytics Customer Master

SalesIncentive Compensation

Mobile & Outlook IntegrationTerritory & Quota Mgmt

KPI, Dashboard & Extensibility FW

Marketing

RTN Marketing

Euro Consulting EMEAMarketing

CRM FusionMarketing

Oracle Fusion ERP Data Warehouse

Financials • Procurement & Spend • Supply Chain & Order Mgmt • Human Resource • Projects

OBIEEOracle Business Intelligence

Enterprise Edition Suite

• “Out of the box” IT Package

• No Customisation Required

• No Infrastucture Required

• No Infrastucture Cost

• Fixed Implementation Cost

Euro Consulting EMEA is an Oracle Gold Partner and are offering our ‘Total iGaming IT Solutions On Demand’ industry solution designed specifically to maximise Business Development and Customer Relationship Management for your iGaming company.

Euro Consulting EMEA have successfully launched an ‘out of the box’ solution for the iGaming industry that requires no or little configuration, no infrastructure or support costs. Our iGaming solution covers CRM, Live Chat, Marketing and a Business Intelligence platform from Oracle’s best of breed product stack.

We offer a unique focus on many different application and technology initiatives by combining leading expertise, broad coverage, global reach, and a flexible delivery model, which is designed for the needs of each client. Our Industry solution increases time to market, reduce costs, and deliver a competitive edge.

Euro Consulting EMEA • iGaming IT Solutions • 1

Contents

Oracle RightNowChat Cloud Service

Key Features

• Agent, customer, or activity-driven chat• Customizable chat link, icon, and consumer interface• Multidevice chat—from PCs, smartphones, tablets, and more• Chat conferencing, transfer, and supervisor monitoring• Access to Oracle RightNow Knowledge Cloud Service before, during, and after chat sessions

Key Benefits

• Increase sales conversion rate and average order size• Reduce shopping cart abandonment• Achieve highest customer satisfaction compared to other channels• Reduce call center costs and increase efficiency

Oracle RightNow Chat Cloud Service enables companies to provide a premium Web experience that delivers proven results, including higher customer satisfaction, increased conversion, and improved efficiency. It provides a way to engage customers before they abandon their purchases and also assist Website visitors who are having problems solving service issues on their own. Sessions can be initiated by customers or triggered proactively, based on company-defined rules. With Oracle RightNow Chat Cloud Service, agents can always guide your customers to the best answers and outcomes.

bridging the gap between self-service and agent assistance

“Total iGaming IT Solutions On Demand”


Oracle RightNowEmail Mgmt Cloud Service

Key Features

• Inquiry management• Single integrated knowledgebase• Tracking• Customer management

Key Benefits

• Increase agent productivity with standard response templates and access to knowledgebase• Improve first-touch resolution with auto-suggested solutions• Increase customer satisfaction and save processing time by providing agents with complete customer inter-action history

Many organizations today are flooded with e-mails. And although these e-mails represent important communications from customers, tracking and responding to them can be taxing, straining resource-strapped contact centers and frustrating customers. Oracle RightNow Email Management Cloud Service helps you stay ahead, tracking responses, automating answers from the knowledgebase, and escalating highly emotional e-mails. Your agents and your customers will thank you for it.

improve agent productivity, increase customer satisfaction


Oracle RightNowDynamic Agent Desktop

Key Features

• Dynamic guidance to step agents through work flow processes with structured and unstructured contextual cues• Unified enterprise data centralized and presented contextually• Telephony integration enabling desktop softphone, computer telephony integration (CTI) screen pop, and universal queuing• Cloud delivery for rightsizing to match dynamics of business• Interfaces and workflow processes configurable by business users• Channel integration for seamless, unified management of customer interactions via traditional and social channels

Key Benefits

• Increase customer and agent satisfaction• Increase agent productivity and lower cost• Ramp up new agents faster• Provide consistent customer experiences across channels• Adapt quickly to changing business needs

Oracle RightNow Dynamic Agent Desktop Cloud Service guides agents with contextually relevant real-time knowledge so they can quickly address their immediate customer issue. By unifying enterprise systems and guiding call center agents through business processes across channels, agent pools, and geographies, Oracle RightNow Dynamic Agent Desktop Cloud Service delivers happy customers and highly productive agents.

fast, accurate, consistent customer experiences across all channels


Oracle RightNowOracle Communications

Key Benefits

• Seamless cross-channelpurchasing and servicesexperiences• Personalized offers andinteractions• Fast time-to-market to meetcustomer demand• First-right ordering• Rapid fulfillment• Reduced order fallout• Accurate billing

Communication Service Providers (CSPs) around the world are looking for ways to offer an engaging Customer Experience (CX) so that they may expand their customer base, retain existing customers, and monetize on these relationships. To harvest these benefits CSPs need to address CX at all customer touch points. Oracle has developed the CX Reference Architecture for Communications to help CSPs delivering a superior experience to their customers in all touch points throughout the Customer Experience lifecycle. The Oracle CX reference Architecture is founded on proven solutions and best-in-class applications and will enable CSPs to adopt a holistic approach to Customer Experience across standard processes from front office channels to back office operations.


Oracle RightNowSocial Experience

Key Benefits

• Deliver a seamless customer experience regardless of where or how customers interact with you• Create customer loyalty, and generate enthusiasm for your brand• Harness word of mouth to derive more value from your marketing spending• Quickly and proactively address customer concerns• Enable customer collaboration to drive support and innovation• Leverage user-generated content to build your knowledge foundation• Make it easy for customers to find the answers they need across channels• Capture unstructured social insights along with formal feedback through Oracle RightNow Feedback Cloud Service• Earn a reputation for being open, collaborative, and responsive

The social Web has given consumers more influence over brands than ever. For organizations this shift brings new challenges and opportunities to win loyalty. Oracle RightNow Social Experience enables brands to harness consumer influence and passion in service of the brand. From social media monitoring to branded online communities to a full-service Facebook experience, it is designed to extend experience to the places where consumers are learning, sharing, and buying across the social Web.

an unbeatable customer experience


iGaming Business & IT Solutions Total iGaming Business & IT Solutions On Demand

iGaming Business Consultancy: • Audit Services • License Compliancy • Gaming License Application Assistance • iGaming Business Planning • Affiliate Management Consultancy • CRM Business Consultancy • CRM Project Management • Marketing Business Consultancy • Marketing Project Management • Cashier/ Payment System Consultancy • Multi Language Contact Centre Customer Service Support 24/7 • Executive Placement • Business Staffing Support • White Label iGaming Setup • Risk Management • Payroll Services • Accountancy 5% Fixed Corporation Tax Model • Company Set up • Staffing/Payroll Services

iGaming IT Consultancy: • CRM “Igaming On Demand” Platform For Sales & Customer Service “Oracle RightNow” “Oracle Fusion CRM” “Oracle CRM On Demand” • Integrated Marketing “iGaming On Demand” Platform • Website Design & Hosting Services • iGaming Business Intelligence Platform “Oracle OBIEE” • iGaming ERP Platform “Oracle Fusion Applications” “Oracle Financials” • CRM and Marketing Project Management • On Demand iGaming Technical Professional & Expert Services • Mobile iGaming Development for OSX & Android • Smart TV iGaming Development • Infrastructure Consultancy • Cisco “Plug and Play” VOIP International Telephone System • CRM Live Chat Solution “Oracle RightNow” • SMS Worldwide Marketing all Networks

“Total iGaming Business & IT Solutions On Demand”

Professional & Expert Services

Euro Consulting EMEA • 7

Euro Consulting EMEAHead Office (UK): +44 (0)131 220 2820 Malta Office: +356 2778 0717 e: [email protected]: www.euroconsulting-emea.eu

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United KingdomEuro Consulting EMEA Head Office, 23 Blair Street, Edinburgh, EH1 1QR, UK

NetherlandsEuro Consulting, EMEA, Leeuwerikplein 101, 144HZ, Purmerend, Holland

MaltaEuro Consulting EMEA, 104 Old College Street, Sliema, SLM 1377, Malta, EU

© copyright Euro Consulting EMEA Produced in Malta, EU, 2013

All Rights ReservedEuro Consulting EMEA and the Euro Consulting EMEA logo are trademarks or

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marks of others.References in this publication to Euro Consulting EMEA productsor services

do not imply that Euro Consulting EMEA intends to make them available in all countries in which Euro Consulting EMEA operates.