monthly performance report january 2012

Monthly Performance ReportU.S. Airlines

Flights during January 2012

Release Date: February 17, 2012© 2012 Marks Systems Inc. All rights reserved.

4833 Rugby Avenue, Suite 301 Bethesda, Maryland 20814 (888) 809-2750

masFlight Solutions

Daily Email Report

We offer masFlight Daily, a free daily email report for airlines, airports, and aviation-focused professionals. We summarize weather and operational performance by carrier, by fleet type, and by hub operation.

Sign up for free daily reports at:masflightdaily.com

2

masFlight Web Application

Operational data is critical to solid planning. masFlight centralizes information in an easy-to-use, subscription-based app for airlines, airports, and industry vendors. Combining revenue, schedule, operations and weather data, our platform revolutionizes schedule planning, operations analysis, air service development, airport operations and new opportunities.

For a free trial, contact [email protected]

Monthly Performance ReportU.S. Carriers, January 2012

Section Contents Slide

Introduction Methodology 4

Glossary of Terms Explanation of aviation terms used 5

Key Metrics January 2012 By Carrier, Rankings 6

Airport Summaries Top 5 Departures, Arrivals; Delay Programs 10

Airport Deep-Dive of the Month Analysis for Denver International (DEN) 13

Market Profile of the Month Northeast to Florida market review 15

Individual Carrier Metrics Summary & detail for individual carriers 18

3

Contents

To receive this report by email each month, please visit masflight.com

Monthly Performance Report: January 2012The masFlight Monthly Performance Report summarizes United States airline performance.

Differences from DOT ASQP (“On-Time”) Reports. We collect flight information for most scheduled carriers, including both “mainline” hub-and-spoke airlines and their regional affiliates. DOT’s on-time data reports differ from ours because:

(1) Some carriers are excluded from DOT reports. Only airline certificates with 1% or greater share of scheduled-service domestic passenger revenue report on-time data to DOT. Many low fare and regional carriers are therefore excluded. Our report captures most of these carriers.

(2) Our report includes international flights by U.S. carriers. DOT includes only domestic flight operations in its report, since carriers do not report international flights.

(3) DOT reports on-time performance by operating carrier, not by marketing carrier. For example, both United and Delta market regional flights that are operated by SkyWest. We report performance by operating carrier (e.g. SkyWest as a discrete entity) and by marketing carrier.

(4) DOT reports focus on on-time arrivals only. We focus on three operational statistics. “D15” performance is the percent of flights that depart the gate within 15 minutes of schedule. “A14” performance is the percent that arrive at the destination gate within 14 minutes of schedule. “CF” (or Completion Factor) is the percent of flights scheduled that arrive at their destination, net of cancellations and non-completed diversions.

Introduction

4

Terms UsedItalicized terms are the key definitions used

Term Definition

CF% (Completion Factor) The percent of flights scheduled that arrive at their destination

D0% Flights that depart from their origin by the scheduled departure time

D15% (On-Time Departures) Flights that depart from their origin within 15 minutes of the scheduled time

A0% Flights that arrive at their destination on or before scheduled arrival time

A14% (On-Time Arrivals) Flights that arrive at their destination within 14 minutes of schedule

Gate Turn Time The “on-gate” time between gate arrival and gate departure for a given aircraft

Scheduled Gate Turn Turn time defined by scheduled arrival to scheduled departure time

Actual Gate Turn Turn time defined by actual arrival to actual departure time

Taxi-Out Time Time from gate departure to runway takeoff

Taxi-In Time Time from runway landing to gate arrival

Ground Delay Program FAA delays for flights at departure airport for flights into a specific facility

Definitions

5

U.S. Airline System Performance MetricsJanuary 2012

U.S. Airline Category

Tracked Flights

Departures Arrivals

Completed

CF%On Schedule

D0%On-time

D15%On Schedule

A0%On-time

A14%

All U.S. Airlines 693,588 98.4% 68.8% 86.0% 67.4% 83.9%

Mainline Airlines 231,622 98.9% 68.3% 87.2% 66.9% 84.6%

Low Fare Airlines 148,381 99.2% 63.6% 86.4% 71.0% 86.6%

Regionals 313,585 97.5% 71.7% 84.9% 66.1% 82.1%

All U.S. Airlines include all U.S. carriers tracked by masFlight

Mainline Airlines include American, Alaska, Continental, Delta, Hawaiian, United, and US Airways

Low Fare Airlines include JetBlue, AirTran, Frontier, Spirit and Southwest

Regionals include Pinnacle, Colgan, Trans States, CommutAir, Compass, ASA, GoJet, PSA, American Eagle, Comair, SkyWest, Executive, Piedmont, Horizon, Chautauqua, Shuttle America, ExpressJet, Mesaba, Mesa, Republic and Air Wisconsin.

Key Metrics

6

All Flights

Key Metrics

U.S. Carrier SummariesJanuary 2012

7

Mainline Only Regional Carriers

(a) Mainline flights marketed by Continental and United are operated by UnitedIncludes flights to, from and within North America onlyCF% = Completed Flights (not cancelled or diverted)D15% = On-time Flight DeparturesA14% = On-time Flight Arrivals

Airline Tracked CF% D15% A14%

American 105,325 97.8 86.8 84.1

Alaska 23,693 96.0 86.6 84.0

Continental (a) 66,199 98.0 81.9 79.8

United 90,716 97.5 83.1 80.8

Delta 151,937 99.0 88.4 86.0

Frontier 10,901 99.2 82.2 78.3

US Airways 96,281 98.2 85.5 81.7

AirTran 19,855 99.4 93.6 88.4

JetBlue 20,714 99.7 83.5 81.4

Hawaiian 6,163 100.0 94.7 92.7

Southwest 90,974 99.0 86.2 88.6

Spirit 5,901 99.9 81.3 79.0

Virgin America 4,267 99.1 84.4 85.1

Tracked CF% D15% A14%

48,971 96.9 87.5 84.2

11,032 95.0 87.2 86.4

39,744 97.1 80.5 78.1

62,782 97.0 82.6 80.5

88,154 98.6 87.8 85.5

4,120 98.6 84.4 78.4

57,958 97.5 83.3 79.3

Tracked CF% D15% A14%

56,354 98.6 86.3 84.1

12,661 96.9 86.0 81.9

54,339 98.9 84.0 81.8

63,783 99.4 89.2 86.6

6,781 99.6 80.9 78.2

38,323 99.2 88.8 85.3

19,853 99.4 93.6 88.4

20,714 99.7 83.5 81.4

6,162 100.0 94.7 92.7

90,974 99.0 86.2 88.6

5,792 99.9 81.3 79.0

4,267 99.1 84.4 85.1

Top Ten Airlines by Marketing CarrierJanuary 2012

Rank Airline On-Time Arrival Percentage1 Hawaiian Airlines 92.7%2 Southwest Airlines 88.6%3 AirTran Airways 88.4%4 Delta Airlines 86.0%5 Virgin America 85.1%6 American Airlines 84.1%7 Alaska Airlines 84.0%8 US Airways 81.7%9 JetBlue Airways 81.4%

10 United Airlines 80.8%Arrivals at gate within 14 minutes of schedule (A14%)

Includes all flights marketed by the carrier: domestic, regional affiliate flying, and international operations.Excludes codeshare flights operated by other airlines.

Key Metrics

8

Top Ten Airlines by Operating CarrierJanuary 2012

Arrivals at gate within 14 minutes of schedule (A14%)Includes all flights operated by each carrier, including domestic and international operations to/from North America.

Regional affiliate flying for different airlines is grouped under the regional airline.

Key Metrics

9

Rank Airline On-Time Arrival Percentage1 Hawaiian Airlines 92.7%2 Mesaba Airlines 90.0%3 Southwest Airlines 88.6%4 AirTran Airways 88.4%5 Compass Airlines 88.2%6 Horizon Air 87.3%7 Delta Airlines 86.6%8 Comair 85.7%

9(tie) Executive Airlines 85.5%9(tie) Pinnacle Airlines 85.5%

10 US Airways 85.3%

Best Performing Major Airports by Departure PerformanceJanuary 2012 (All Flights)

Worst Performing Major Airports by Departure PerformanceJanuary 2012 (All Flights)

For definitions, see notes at beginning of presentation.

Best & Worst Airports: Departures

Airport Flights From: CF% D0% D15%TPA Tampa Int’l 99.6% 72.0% 89.8%SLC Salt Lake City 99.4% 72.5% 89.7%MSP Minneapolis/St. Paul 99.0% 75.7% 88.5%MCO Orlando Int’l 99.6% 69.3% 88.2%CLT Charlotte Douglas Int’l 99.1% 70.9% 87.9%

Airport Flights From: CF% D0% D15%EWR Newark Liberty 97.4% 58.5% 78.3%SFO San Francisco Int‘l 97.4% 61.7% 80.1%PHX Phoenix Sky Harbor 99.5% 56.9% 80.8%ORD Chicago O’Hare 96.8% 63.5% 81.8%PHL Philadelphia Int’l 97.5% 65.6% 82.0%

10

Best Performing Major Airports by Arrival PerformanceJanuary 2012 (All Flights)

Airport Flights To: A0% A14%SLC Salt Lake City 74.2% 89.2%

MDW Chicago Midway 76.5% 88.5%BWI Baltimore/Washington Int’l 72.1% 87.8%TPA Tampa Int’l 71.6% 87.4%LAS Las Vegas McCarran 71.2% 87.2%

Worst Performing Major Airports by Arrival PerformanceJanuary 2012 (All Flights)

Airport Flights To: A0% A14%EWR Newark Liberty 56.6% 72.5%

SFO San Francisco Int’l 61.3% 75.1%PHX Phoenix Sky Harbor 56.5% 76.8%PHL Philadelphia Int’l 61.3% 77.7%LGA New York LaGuardia 64.5% 79.7%

Best & Worst Airports: Arrivals

11For definitions, see notes at beginning of presentation.

Ground Delay Programs Into Airports

Days With Ground Delay ProgramsJanuary 2012 by Day of Month

12

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 TOTALSu Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu DAYS

EWR 1 1 1 1 1 1 1 7PHL 1 1 1 1 1 1 1 7ATL 1 1 1 1 1 5LGA 1 1 1 1 1 5DTW 1 1 1 1 4SFO 1 1 1 1 4BOS 1 1 1 3DFW 1 1 1 3ORD 1 1 1 3PHX 1 1 1 3TEB 1 1 1 3ASE 1 1 2DCA 1 1 2DEN 1 1 2HOU 1 1 2IAH 1 1 2JFK 1 1 2

MDW 1 1 2MSP 1 1 2SEA 1 1 2SAT 1 1BWI 1 1CLT 1 1EGE 1 1HPN 1 1LAS 1 1LAX 1 1

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

Airport of the Month: DEN

By CategoryDEN Departures DEN Arrivals

CF% D0% D15% A0% A14%All Carriers Serving DEN 99.3% 59.1% 84.0% 68.1% 85.7%

Mainline Airlines 99.2% 65.0% 87.1% 68.7% 85.7%Low Fare Airlines 99.6% 47.1% 80.6% 67.3% 86.5%Regional Airlines 99.1% 66.5% 85.2% 68.2% 84.8%

Airport Deep-Dive of the Month: Denver International (DEN)January 2012

Marketing Carrier includes mainline and regional flights, excludes code shares 13

By Marketing Carrier DEN Departures DEN ArrivalsCF% D0% D15% A0% A14%

United 99.1% 66.1% 85.8% 71.2% 86.1%Southwest 99.6% 47.5% 81.8% 76.0% 90.3%

Frontier 99.5% 46.7% 79.0% 54.4% 80.8%Delta 99.5% 74.0% 89.4% 69.9% 87.1%

American 98.4% 72.1% 88.3% 52.7% 78.8%Continental 99.5% 50.5% 85.8% 59.9% 83.4%US Airways 99.5% 79.1% 88.6% 71.4% 88.6%

AirTran 99.1% 89.7% 95.7% 74.1% 89.7%Alaska 96.7% 83.1% 89.9% 69.7% 85.4%

Air Canada 100.0% 48.3% 73.6% 36.8% 62.1%JetBlue 98.8% 75.3% 87.1% 59.3% 74.4%

Denver Gate Turn Times

Concourse Marketing Airline

Scheduled Gate Turn

Actual Gate Turn

Concourse A All Carriers 58.0 62.8

Concourse B All Carriers 59.4 68.2

Concourse C All Carriers 37.1 49.5

Denver Int’l 53.2 min 62.1 min

METHODOLOGY FOR GATE TURNS

• Identify valid gate turns by tracking inbound and outbound aircraft and gate assignments by flight number

• Exclude remain overnight (RON) and gates with two or more concurrent flight operations (e.g. non-jetway)

ActualArrivalTime

Sched.ArrivalTime

Sched.Departure

Time

ActualDeparture

Time

9:50a 10:00a 10:45a 11:00a

SCHEDULED GATE TURN (45 min)

ACTUAL GATE TURN (70 min)

EXAMPLE OF GATE TURN TIMES

Airport of the Month: DEN

14

Marketing Airline

Concourse Utilized

ScheduledTurn Time

ActualTurn Time

AS A 53.3 54.9B6 A 54.2 55.2CO B 81.2 87.7DL C 44.7 51.9F9 A 58.7 64.2FL C 42.3 42.0UA B 58.5 67.4US B 51.8 60.0WN C 35.8 49.3ZK A 103.0 103.0

Market Profile of the Month – Northeast to FloridaKey Northeast to Florida Market Performance – Southbound

January 2012

Key Florida to Northeast Market Performance – NorthboundJanuary 2012

Route CF% D0% D15% A0% A14%

NYC-Florida 99.6% 63.7% 83.4% 68.5% 82.0%

Boston-Florida 100.0% 68.3% 88.4% 68.1% 85.5%

DC-Florida 99.4% 71.3% 89.2% 71.7% 87.7%


Florida-NYC 99.5% 61.3% 81.0% 63.4% 80.5%

Florida-Boston 99.9% 64.2% 83.8% 64.0% 82.8%

Florida-DC 99.3% 70.6% 87.2% 66.6% 85.9%

15

Market Profile: Northeast to Florida

Market Profile of the Month – Northeast to Florida (cont’d)

A14% Performance from Washington DC and Boston to FloridaJanuary 2012


On-Time Arrivals (A14%) On-Time Arrivals (A14%)

16

79.5%

92.0%

75.8%

88.8%

82.1%

77.8%

92.2%

89.8%

81.7%

87.1%

85.7%

84.8%

85.7%

81.9%

89.1%

90.6%

0.0% 20.0% 40.0% 60.0% 80.0% 100.0%

Florida-DC

DC-Florida

WN US UA NK FL DL B6 AA

71.3%

92.3%

84.1%

82.2%

82.0%

88.7%

85.1%

88.4%

80.6%

61.3%

92.9%

96.1%

0.0% 20.0% 40.0% 60.0% 80.0% 100.0%

Florida-BOS

BOS-Florida

WN NK FL DL B6 AA

Market Profile of the Month – Northeast to Florida(cont’d)

A14% Performance from NYC to FloridaJanuary 2012


On-Time Arrivals (A14%)

17

76.8%

84.3%

79.7%

77.3%

80.4%

85.5%

84.1%

85.0%

88.6%

90.7%

62.1%

73.4%

90.2%

89.5%

0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 100.0%

Florida-NYC

NYC-Florida

WN NK FL DL CO B6 AA

Hub Performance

Performance by Aircraft Type

Key Market Performance

Airport CF% D0% D15% A0% A14% Taxi-Out

ATL 99.4 85.2 93.5 74.0 88.9 20.5 min

MCO 99.7 88.2 94.5 72.1 89.8 14.4 min

BWI 99.7 88.6 95.4 73.5 90 16.3 min

MKE 99.5 84.1 90.9 69.5 86.7 19.2 min

Family CF% D0% D15% A0% A14%

Boeing 717 99.3 87.0 93.8 72.4 88.7

Boeing 737 99.6 84.3 93.3 69.3 87.7


ATL-LGA 97.5 77.9 85.7 64.3 80.9

LGA-ATL 96.8 79.3 88.5 67.8 80.0

ATL-MCO 100.0 87.8 94.8 80.7 93.0

MCO-ATL 99.6 88.6 95.2 69.0 88.6

TPA-ATL 99.6 88.0 95.4 74.3 90.9

ATL-TPA 99.6 84.2 94.6 75.8 94.2

FLL-ATL 99.6 85.8 95.8 68.6 90.4

ATL-FLL 99.6 82.4 92.9 66.4 89.1

BWI-ATL 99.5 91.1 94.6 78.8 90.1

ATL-BWI 100.0 86.7 94.9 75.0 90.8

Individual Carrier Metrics

AirTran Airways Operations PerformanceJanuary 2012: 99.4% completed, 93.6% on-time departures, 88.4% on-time arrivals

18

AirTran Airways A14% and CF% by Day

Individual Carrier MetricsO

n-Ti

me

Arr

ival

s (A

14) P

erfo

rman

ceC

ompletion Factor %

All Marketed Flights

19

90.0%

92.0%

94.0%

96.0%

98.0%

100.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%

1/1/

12

1/2/

12

1/3/

12

1/4/

12

1/5/

12

1/6/

12

1/7/

12

1/8/

12

1/9/

12

1/10

/12

1/11

/12

1/12

/12

1/13

/12

1/14

/12

1/15

/12

1/16

/12

1/17

/12

1/18

/12

1/19

/12

1/20

/12

1/21

/12

1/22

/12

1/23

/12

1/24

/12

1/25

/12

1/26

/12

1/27

/12

1/28

/12

1/29

/12

1/30

/12

1/31

/12

A14% CF%

Severe weather at ATL 1/21/2012

NWS Radar 1/21/2012 1708Z

Airport CF% D0% D15% A0% A14% Taxi-OutDFW 98.0 64.0 84.2 72.3 87.7 15.3 minORD 96.5 64.9 83.5 74.4 85.3 19.2 minMIA 99.4 58.7 81.8 71.2 87.1 17.3 minLAX 99.1 78.5 91.4 74.0 88.1 17.2 minLGA 96.4 84.2 91.1 72.8 84.3 23.7 minJFK 98.2 68.9 84.8 69.6 83.8 25.1 min

Family CF% D0% D15% A0% A14%Boeing 737 98.6 69.4 88.5 67.6 86.4Boeing 757 99.0 60.6 81.2 59.9 79.8Boeing 767 98.7 61.0 81.3 60.7 75.9Boeing 777 99.5 51.0 80.6 53.8 73.3

MD-80 Series 98.3 71.6 87.9 67.5 86.3ATR-72 Prop 96.3 78.6 87.4 66.1 85.5

CRJ-700 96.7 72.3 84.4 68.9 82.1ERJ-135/140/145 97.0 76.1 88.1 68.2 84.4

Operator CF% D0% D15% A0% A14%

American 98.6 67.7 86.3 65.3 84.1

American Eagle 97.1 75.4 87.6 69.0 84.4

Executive 96.3 78.6 87.4 66.1 85.5

Chautauqua 95.5 76.5 86.7 59.1 78.1

Hub Performance Mainline & Express

Performance by Aircraft TypeRoute CF% D0% D15% A0% A14%

LAX-DFW 99.0 73.8 90.5 67.2 88.5DFW-LAX 98.2 51.1 83.1 68.0 85.1ORD-DFW 97.7 55.9 86.4 75.9 88.5DFW-ORD 96.5 64.4 85.3 75.8 87.7DFW-AUS 98.0 64.9 83.7 55.8 81.9AUS-DFW 97.8 79.9 90.6 78.3 90.9DFW-LGA 95.2 60.8 83.1 66.7 83.8LGA-DFW 95.2 80.7 92.8 79.0 90.1ORD-LGA 96.8 61.3 82.8 70.9 83.1LGA-ORD 96.5 85.6 91.0 80.7 90.5



American Airlines Operations Performance January 2012: 97.8% completed, 86.8% on-time departures, 84.1% on-time arrivals

20

American Airlines A14% and CF% by Day


n-Ti

me

Arr

ival

s (A

14) P

erfo

rman

ceC

ompletion Factor %


21

90.0%

92.0%

94.0%

96.0%

98.0%

100.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%

1/1/

12

1/2/

12

1/3/

12

1/4/

12

1/5/

12

1/6/

12

1/7/

12

1/8/

12

1/9/

12

1/10

/12

1/11

/12

1/12

/12

1/13

/12

1/14

/12

1/15

/12

1/16

/12

1/17

/12

1/18

/12

1/19

/12

1/20

/12

1/21

/12

1/22

/12

1/23

/12

1/24

/12

1/25

/12

1/26

/12

1/27

/12

1/28

/12

1/29

/12

1/30

/12

1/31

/12

A14% CF%

ORD 1/12/2012 17Z

ORD 1/20/2012 23Z

Alaska Airlines Operations PerformanceJanuary 2012: 96.0% completed, 86.6% on-time departures, 84.0% on-time arrivals


Performance by Aircraft Type Key Market Performance


Boeing 737 97.1 71.4 86.4 65.0 82.4

B737 Combi 94.7 66.9 81.4 58.4 76.6

CRJ-700 98.3 75.0 87.1 71.0 86.7

Q400 95.8 65.7 88.1 69.1 87.3

Saab 340 66.5 33.6 55.5 36.1 49.8


Alaska 96.9 71.0 86.0 64.5 81.9

Horizon 95.8 65.7 88.1 69.1 87.3

SkyWest 98.3 75.0 87.1 71.0 86.7

PenAir 66.5 33.6 55.5 36.1 49.8


SEA 95.6 66.8 87.1 69.4 85.1 15.1 min

PDX 98.9 66.5 87.2 69.1 87.2 10.7 min

ANC 92.8 67.7 83.3 55.8 73.9 16.4 min

Route CF% D0% D15% A0% A14%PDX-SEA 96.8 69.0 88.7 72.4 89.6SEA-PDX 95.4 64.4 88.7 66.7 87.6SEA-GEG 93.8 70.4 90.3 75.4 89.1GEG-SEA 93.3 76.0 90.3 71.9 88.6ANC-SEA 96.7 68.7 86.8 63.1 82.0SEA-ANC 96.7 58.4 84.4 52.7 75.6SEA-LAX 96.4 66.5 85.9 58.0 82.9LAX-SEA 96.4 69.7 91.0 71.5 89.1ANC-FAI 98.7 72.2 84.6 56.8 81.2BOI-SEA 95.6 78.6 90.7 75.8 89.3


22

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%

1/1/

12

1/2/

12

1/3/

12

1/4/

12

1/5/

12

1/6/

12

1/7/

12

1/8/

12

1/9/

12

1/10

/12

1/11

/12

1/12

/12

1/13

/12

1/14

/12

1/15

/12

1/16

/12

1/17

/12

1/18

/12

1/19

/12

1/20

/12

1/21

/12

1/22

/12

1/23

/12

1/24

/12

1/25

/12

1/26

/12

1/27

/12

1/28

/12

1/29

/12

1/30

/12

1/31

/12

A14% CF%

Alaska Airlines A14% and CF% by Day


n-Ti

me

Arr

ival

s (A

14) P

erfo

rman

ceC

ompletion Factor %


23

SEA 1/19/2012 23Z




IAH 98.9 53.3 82.0 67.5 84.6 18.4 min

EWR 97.5 55.4 77.3 57.0 73.5 19.9 min

CLE 96.0 70.7 84.6 68.0 83.7 15.5 min

Family CF% D0% D15% A0% A14%Boeing 737 99.4 52.9 84.8 63.4 83.1Boeing 757 99.7 47.9 81.0 61.0 80.9Boeing 767 99.5 46.9 80.6 58.4 76.2Boeing 777 98.7 37.0 76.8 53.8 75.6CRJ Series 98.7 65.3 85.6 61.6 82.2

Q400 93.5 63.1 74.0 58.5 72.3EMB-170 96.7 69.3 81.3 54.7 74.1ERJ-145 98.0 66.0 81.6 62.1 79.3Saab 340 97.5 72.8 82.0 62.7 79.6

Operator CF% D0% D15% A0% A14%Continental 99.4 51.5 83.9 62.6 82.3ExpressJet 98.0 65.2 81.1 61.4 78.8

Colgan 97.2 69.1 80.6 63.7 79.3CommutAir 90.2 59.6 68.2 52.4 65.4

SkyWest 98.7 65.3 85.6 61.6 82.2Chautauqua 97.2 79.9 88.1 71.9 86.6

Shuttle America 96.7 69.3 81.3 54.7 74.1Trans States 98.8 62.6 84.7 66.9 83.1

Route CF% D0% D15% A0% A14%EWR-IAH 99.4 52.4 85.9 75.0 87.4LAX-IAH 99.4 42.7 85.4 50.8 81.4IAH-LAX 99.7 32.0 81.1 70.2 91.6IAH-EWR 99.4 38.7 80.3 49.0 76.5BOS-EWR 98.7 63.5 82.2 65.1 79.9ORD-IAH 98.4 46.2 86.1 70.0 86.5IAH-AUS 99.7 52.6 82.9 56.6 83.9AUS-IAH 99.7 72.3 88.8 71.3 86.1MSY-IAH 98.9 69.8 91.4 77.7 91.0IAH-MSY 99.3 58.8 84.9 59.9 83.2


Continental Airlines Operations PerformanceJanuary 2012: 98.0% completed, 81.9% on-time departures, 79.8% on-time arrivals

24

Continental Airlines A14% and CF% by Day


n-Ti

me

Arr

ival

s (A

14) P

erfo

rman

ceC

ompletion Factor %


25

90.0%

92.0%

94.0%

96.0%

98.0%

100.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%

1/1/

12

1/2/

12

1/3/

12

1/4/

12

1/5/

12

1/6/

12

1/7/

12

1/8/

12

1/9/

12

1/10

/12

1/11

/12

1/12

/12

1/13

/12

1/14

/12

1/15

/12

1/16

/12

1/17

/12

1/18

/12

1/19

/12

1/20

/12

1/21

/12

1/22

/12

1/23

/12

1/24

/12

1/25

/12

1/26

/12

1/27

/12

1/28

/12

1/29

/12

1/30

/12

1/31

/12

A14% CF%

IAH 1/09/2012 17Z IAH 1/25/2012 17ZEWR 1/21/2012 23Z


Performance by Aircraft Type Key Market PerformanceFamily CF% D0% D15% A0% A14%

Airbus 319/320 99.1 75.6 89.5 72.9 87.5Airbus 330 98.6 57.9 81.3 62.9 79.6Boeing 737 99.6 72.4 90.5 73.4 88.8Boeing 747 99.4 62.2 80.4 61.5 77.9Boeing 757 99.7 71.9 89.8 67.1 85.9Boeing 767 99.5 74.8 89.4 68.2 85.5Boeing 777 99.4 63.8 83.2 66.9 82.4CRJ Series 98.7 76.4 87.3 72.5 85.4

DC-9-50 98.4 72.0 84.5 66.5 82.4EMB-120 98.4 73.3 88.4 64.6 84.6

EMB-170/175 98.1 81.7 90.8 74.2 86.9ERJ-145 98.4 79.2 90.9 69.1 86.0MD-88 99.5 78.1 90.1 73.2 87.8MD-90 99.3 72.7 85.4 70.5 85.0

Operator CF% D0% D15% A0% A14%Delta 99.4 74.0 89.2 70.6 86.6

Pinnacle 98.5 77.3 87.8 73.5 85.5Atlantic Southeast 99.3 73.7 84.4 70.1 83.4

SkyWest 98.8 77.3 89.7 72.9 87.4Comair 98.0 78.7 88.6 74.1 85.7

Compass 99.1 81.9 91.0 76.7 88.2Shuttle America 96.7 81.3 90.7 70.8 85.1

Chautauqua 98.4 79.2 90.9 69.1 86.0Mesaba 99.1 70.5 87.5 74.3 90.0

Route CF% D0% D15% A0% A14%ATL-LGA 98.4 66.9 83.7 65.5 80.7LGA-ATL 98.2 80.2 89.6 70.5 85.9MCO-ATL 100.0 75.5 91.5 66.3 83.1ATL-MCO 100.0 64.8 88.0 67.4 87.1DCA-ATL 98.6 79.7 89.6 72.1 86.5ATL-DCA 99.1 71.5 84.7 57.3 81.8FLL-ATL 100.0 77.0 93.0 71.5 87.8ATL-FLL 100.0 67.7 90.2 68.4 88.2LGA-DCA 90.3 89.0 95.8 74.1 89.9DCA-LGA 90.6 89.9 95.5 76.5 88.7


Delta Air Lines Operations PerformanceJanuary 2012: 99.0% completed, 88.4% on-time departures, 86.0% on-time arrivals

26

Airport CF% D0% D15% A0% A14% Taxi-OutATL 99.5 70.0 85.6 65.8 83.8 20.5 minDTW 98.9 71.9 86.7 73.1 87.1 23.2 minMSP 99.2 76.6 88.7 75.6 88.3 21.2 minSLC 99.3 76.8 90.9 77.2 91.0 19.8 minJFK 98.7 74.6 87.0 70.7 84.6 27.9 minMEM 99.3 80.9 91.3 77.9 91.5 16.4 minLGA 97.0 78.3 88.5 70.2 83.4 25.4 minCVG 98.4 76.7 89.2 76.7 88.9 16.4 min

90.0%

92.0%

94.0%

96.0%

98.0%

100.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%

1/1/

12

1/2/

12

1/3/

12

1/4/

12

1/5/

12

1/6/

12

1/7/

12

1/8/

12

1/9/

12

1/10

/12

1/11

/12

1/12

/12

1/13

/12

1/14

/12

1/15

/12

1/16

/12

1/17

/12

1/18

/12

1/19

/12

1/20

/12

1/21

/12

1/22

/12

1/23

/12

1/24

/12

1/25

/12

1/26

/12

1/27

/12

1/28

/12

1/29

/12

1/30

/12

1/31

/12

A14% CF%

Delta Air Lines A14% and CF% by Day


n-Ti

me

Arr

ival

s (A

14) P

erfo

rman

ceC

ompletion Factor %


27

ATL 1/21/2012 17Z

• Heavy rain• Low ceilings




A318/319/320 99.6 52.5 80.9 51.1 78.2

Q400 96.2 59.4 82.6 51.9 78.2

EMB-170/190 99.7 66.8 84.5 55.0 78.5

ERJ-135 97.1 72.6 84.8 53.6 78.2


DEN 99.5 46.7 79.0 54.4 80.8 14.1 min

MKE 99.0 63.8 81.3 49.5 77.2 16.8 min

MCI 99.7 60.2 83.4 53.4 77.9 12.8 min

Route CF% D0% D15% A0% A14%LAS-DEN 100.0 58.8 83.5 48.8 82.4DEN-LAS 100.0 44.1 75.9 52.4 77.1COS-DEN 99.4 69.9 85.3 62.8 82.7DEN-COS 99.4 51.6 78.1 50.3 72.9LAX-DEN 99.3 58.3 84.7 49.3 79.9DEN-LAX 100.0 43.1 74.3 50.7 78.5DEN-SLC 100.0 46.8 83.0 50.4 78.7SLC-DEN 100.0 58.9 87.9 53.9 86.5DFW-DEN 99.2 62.1 85.6 64.4 85.6DEN-DFW 99.2 47.3 83.2 50.4 81.7


Frontier 99.6 52.5 80.9 51.1 78.2

Republic 99.1 65.6 84.2 54.5 78.4

Chautauqua 97.1 72.6 84.8 53.6 78.2


Frontier Airlines Operations PerformanceJanuary 2012: 99.2% completed, 82.2% on-time departures, 78.3% on-time arrivals

28

Frontier Airlines A14% and CF% by Day


n-Ti

me

Arr

ival

s (A

14) P

erfo

rman

ceC

ompletion Factor %


29

90.0%

92.0%

94.0%

96.0%

98.0%

100.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%

1/1/

12

1/2/

12

1/3/

12

1/4/

12

1/5/

12

1/6/

12

1/7/

12

1/8/

12

1/9/

12

1/10

/12

1/11

/12

1/12

/12

1/13

/12

1/14

/12

1/15

/12

1/16

/12

1/17

/12

1/18

/12

1/19

/12

1/20

/12

1/21

/12

1/22

/12

1/23

/12

1/24

/12

1/25

/12

1/26

/12

1/27

/12

1/28

/12

1/29

/12

1/30

/12

1/31

/12

A14% CF%

DEN 1/11/2012 16Z

• Snow and ice• Taxi delays

Focus City Performance


Key Market PerformanceAirport CF% D0% D15% A0% A14% Taxi-Out

JFK 99.8 67.3 84.4 66.4 82.8 22.9 min

BOS 100.0 66.9 84.6 65.2 81.1 20.1 min

MCO 100.0 61.3 81.7 64.7 82.8 15.8 min

FLL 99.6 58.7 77.0 60.8 80.2 17.4 min

SJU 99.3 57.5 82.1 60.5 80.2 16.3 min

LGB 99.0 72.4 85.3 74.7 85.9 13.4 min


Airbus A320 99.7 64.6 83.8 64.2 81.7

EMB-190 99.7 70.5 82.9 65.3 80.6


FLL-JFK 100.0 59.9 79.2 65.0 83.2

JFK-FLL 100.0 61.2 82.4 62.6 81.0

MCO-JFK 100.0 60.6 84.7 67.1 83.1

JFK-MCO 100.0 61.0 82.9 65.9 79.7

JFK-BUF 99.5 70.3 82.5 69.8 83.0

BUF-JFK 99.5 74.1 85.4 71.7 82.1

DCA-BOS 99.0 82.0 89.5 76.0 87.0

BOS-DCA 100.0 80.2 86.6 77.7 84.7

BOS-MCO 100.0 70.9 90.5 59.8 82.5

MCO-BOS 100.0 56.4 79.8 60.1 80.3


JetBlue Airways Operations PerformanceJanuary 2012: 99.7% completed, 83.5% on-time departures, 81.4% on-time arrivals

30

90.0%

92.0%

94.0%

96.0%

98.0%

100.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%

1/1/

12

1/2/

12

1/3/

12

1/4/

12

1/5/

12

1/6/

12

1/7/

12

1/8/

12

1/9/

12

1/10

…

1/11

…

1/12

…

1/13

…

1/14

…

1/15

…

1/16

…

1/17

…

1/18

…

1/19

…

1/20

…

1/21

…

1/22

…

1/23

…

1/24

…

1/25

…

1/26

…

1/27

…

1/28

…

1/29

…

1/30

…

1/31

…

A14% CF%

JetBlue Airways A14% and CF% by Day


n-Ti

me

Arr

ival

s (A

14) P

erfo

rman

ceC

ompletion Factor %


31

JFK/BOS 1/21/2012





HOU-DAL 97.0 56.5 87.6 74.7 87.7

DAL-HOU 96.4 58.6 88.6 76.1 89.3

SAT-DAL 97.9 77.9 90.8 83.4 92.4

LAS-PHX 97.4 42.4 76.1 49.9 73.5

DAL-SAT 99.2 63.5 92.4 82.6 93.2

PHX-LAS 97.1 47.6 83.3 71.8 87.4

BUR-OAK 97.6 57.0 87.4 74.5 89.0

OAK-BUR 98.1 61.7 91.5 77.1 92.3

LAX-OAK 98.4 57.7 87.7 72.1 89.1

OAK-LAX 98.3 53.2 90.5 67.2 91.3


Southwest Airlines Operations PerformanceJanuary 2012: 99.0% completed, 86.2% on-time departures, 88.6% on-time arrivals

32


LAS 99.2 49.0 83.5 76.8 90.4 12.8 min

MDW 97.9 53.6 83.2 77.2 89.2 12.4 min

PHX 99.3 39.9 74.5 59.1 78.5 11.1 min

BWI 99.3 57.2 84.9 75.2 90.0 12.1 min

DEN 99.6 47.5 81.8 76.0 90.3 12.6 min

DAL 98.9 54.7 88.2 79.6 90.9 9.4 min


733 98.9 57.2 85.4 72.4 87.8

735 98.7 59.9 86.1 74.6 88.3

73G 99.0 59.3 86.6 75.5 89.0

Southwest Airlines A14% and CF% by Day


n-Ti

me

Arr

ival

s (A

14) P

erfo

rman

ceC

ompletion Factor %


33

90.0%

92.0%

94.0%

96.0%

98.0%

100.0%

60.0%

70.0%

80.0%

90.0%

100.0%

1/1/

12

1/2/

12

1/3/

12

1/4/

12

1/5/

12

1/6/

12

1/7/

12

1/8/

12

1/9/

12

1/10

/12

1/11

/12

1/12

/12

1/13

/12

1/14

/12

1/15

/12

1/16

/12

1/17

/12

1/18

/12

1/19

/12

1/20

/12

1/21

/12

1/22

/12

1/23

/12

1/24

/12

1/25

/12

1/26

/12

1/27

/12

1/28

/12

1/29

/12

1/30

/12

1/31

/12

A14% CF%

East Coast Disruption 1/21/2012





LAS-ORD 100.0 65.7 78.4 62.7 75.5

LGA-FLL 100.0 58.1 77.4 57.3 73.4

FLL-LGA 100.0 48.4 66.1 44.4 62.1

ORD-LAS 100.0 53.4 73.8 57.8 74.5

LAS-LAX 100.0 63.7 78.4 64.7 78.4

LAX-LAS 100.0 79.4 87.3 70.6 84.3

LAS-DTW 100.0 72.0 77.4 63.0 75.0

ACY-FLL 100.0 81.7 91.4 68.8 89.2

LGA-DTW 100.0 61.3 77.4 51.6 64.5

FLL-DCA 100.0 72.0 86.0 71.0 81.7


Spirit Airlines Operations PerformanceJanuary 2012: 99.9% completed, 81.3% on-time departures, 79.0% on-time arrivals

34


FLL 100.0 61.9 80.6 64.1 81.3 16.6 min

ORD 100.0 60.9 78.2 61.0 76.4 17.7 min

DTW 99.8 70.9 82.5 63.0 76.5 16.3 min


319 100.0 66.3 81.0 62.3 79.0

320 99.9 63.8 81.4 58.4 77.1

321 100.0 71.0 84.5 68.1 86.1

Spirit Airlines A14% and CF% by Day


n-Ti

me

Arr

ival

s (A

14) P

erfo

rman

ceC

ompletion Factor %


35

90.0%

92.0%

94.0%

96.0%

98.0%

100.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%

1/1/

12

1/2/

12

1/3/

12

1/4/

12

1/5/

12

1/6/

12

1/7/

12

1/8/

12

1/9/

12

1/10

/12

1/11

/12

1/12

/12

1/13

/12

1/14

/12

1/15

/12

1/16

/12

1/17

/12

1/18

/12

1/19

/12

1/20

/12

1/21

/12

1/22

/12

1/23

/12

1/24

/12

1/25

/12

1/26

/12

1/27

/12

1/28

/12

1/29

/12

1/30

/12

1/31

/12

A14% CF%


Performance by Aircraft TypeKey Market Performance


ORD 96.7 62.0 79.5 66.8 81.6 18.4 min

DEN 99.1 66.1 85.8 71.2 86.1 16.2 min

SFO 96.7 59.9 78.2 62.6 76.1 17.5 min

IAD 98.5 66.4 82.5 65.3 81.0 18.7 min

LAX 98.8 66.9 85.1 68.8 85.2 16.8 min

Family CF% D0% D15% A0% A14%A319/320 98.3 67.4 84.3 66.3 81.7

Airbus A330* 94.1 45.5 81.8 71.9 87.5Boeing 747 99.5 49.1 77.0 54.9 72.1Boeing 757 98.9 60.1 85.3 68.3 84.4Boeing 767 98.6 63.0 85.1 66.1 80.5Boeing 777 97.7 54.1 80.4 53.5 71.7

CRJ-200/700 97.5 70.4 84.1 66.4 82.2Dash-8-200 98.9 73.0 82.4 62.4 76.9EMB-120 94.6 64.4 79.5 60.9 78.1EMB-170 97.9 72.8 86.9 57.9 79.6ERJ-145 97.1 66.0 80.5 65.4 79.1Saab 340 97.8 79.7 85.2 69.5 82.4

Operator CF% D0% D15% A0% A14%SkyWest 96.7 68.3 82.9 64.8 81.2United 98.5 63.9 84.1 65.6 81.3

ExpressJet 97.1 65.3 79.7 64.6 78.4Shuttle America 97.9 72.8 86.9 57.9 79.6

GoJet 98.1 71.5 83.1 63.0 80.4Colgan 98.2 77.3 84.2 67.0 80.5Mesa 97.4 73.5 86.2 70.8 85.0

Atlantic Southeast 95.5 68.1 80.0 64.5 78.0Trans States 97.0 71.0 85.8 70.7 84.8Aer Lingus 94.1 45.5 81.8 71.9 87.5

Route CF% D0% D15% A0% A14%SFO-LAX 97.9 60.5 79.4 59.9 79.6LAX-SFO 97.7 54.9 75.6 60.1 71.8LGA-ORD 94.0 73.2 86.2 70.8 83.0SFO-ORD 98.6 60.7 82.7 56.9 78.6ORD-LGA 93.9 64.1 76.7 58.4 70.9ORD-SFO 99.2 54.0 78.7 59.2 75.3ORD-DCA 94.1 75.1 87.1 69.8 83.2DCA-ORD 93.2 81.5 91.2 80.9 89.7LAX-SAN 97.9 61.1 82.9 67.7 84.1SAN-LAX 97.7 72.1 85.9 67.9 82.6


United Airlines Operations PerformanceJanuary 2012: 97.5% completed, 83.1% on-time departures, 80.8% on-time arrivals

36* A330 Operated by Aer Lingus IAD-MAD

United Airlines A14% and CF% by Day


n-Ti

me

Arr

ival

s (A

14) P

erfo

rman

ceC

ompletion Factor %


37

80.0%

85.0%

90.0%

95.0%

100.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%

1/1/

12

1/2/

12

1/3/

12

1/4/

12

1/5/

12

1/6/

12

1/7/

12

1/8/

12

1/9/

12

1/10

/12

1/11

/12

1/12

/12

1/13

/12

1/14

/12

1/15

/12

1/16

/12

1/17

/12

1/18

/12

1/19

/12

1/20

/12

1/21

/12

1/22

/12

1/23

/12

1/24

/12

1/25

/12

1/26

/12

1/27

/12

1/28

/12

1/29

/12

1/30

/12

1/31

/12

A14% CF%

ORD 1/20/2012 23Z



Key Market PerformanceFamily CF% D0% D15% A0% A14%

Airbus A319/320/321 99.2 71.2 88.3 66.4 84.9Airbus A330 99.7 80.5 89.9 65.2 80.1Boeing 737 99.6 70.9 90.1 69.6 87.7Boeing 757 99.4 70.4 87.7 66.0 83.0Boeing 767 98.7 70.0 87.8 63.1 79.0CRJ Series 97.6 67.2 82.6 58.9 78.8

Dash 8-100/300 96.0 63.6 80.7 64.4 78.9EMB-170/175/190 98.6 78.6 88.7 62.8 82.5

ERJ-145 97.8 70.0 83.6 58.9 78.7Saab 340 92.8 81.5 87.1 70.8 83.4

Operator CF% D0% D15% A0% A14%US Airways 99.2 72.0 88.8 67.4 85.3

Air Wisconsin 96.5 62.6 78.3 53.8 73.9PSA Airlines 98.2 67.5 85.5 59.0 81.5

Republic 98.6 77.7 87.9 59.9 81.2Piedmont 95.8 62.7 80.5 64.1 78.9

Mesa 98.8 75.5 86.5 69.3 84.7Chautauqua 98.4 68.0 84.6 53.2 77.7

Skywest 99.4 68.3 82.1 56.0 77.1Trans States 96.7 73.4 81.8 69.1 80.4

Colgan 92.8 81.5 87.1 70.8 83.4

Route CF% D0% D15% A0% A14%SFO-LAX 97.9 60.5 79.4 59.9 79.6LAX-SFO 97.7 54.9 75.6 60.1 71.8LGA-ORD 94.0 73.2 86.2 70.8 83.0SFO-ORD 98.6 60.7 82.7 56.9 78.6ORD-LGA 93.9 64.1 76.7 58.4 70.9ORD-SFO 99.2 54.0 78.7 59.2 75.3ORD-DCA 94.1 75.1 87.1 69.8 83.2DCA-ORD 93.2 81.5 91.2 80.9 89.7LAX-SAN 97.9 61.1 82.9 67.7 84.1SAN-LAX 97.7 72.1 85.9 67.9 82.6


US Airways Operations PerformanceJanuary 2012: 98.2% completed, 85.5% on-time departures, 81.7% on-time arrivals

38


CLT 99.2 70.2 87.8 67.5 86.3 18.3 min

PHL 97.4 64.7 80.8 60.3 77.0 19.5 min

PHX 99.6 64.1 84.1 57.3 77.7 18.2 min

DCA 97.8 65.2 85.0 65.1 83.7 18.6 min

US Airways A14% and CF% by Day


n-Ti

me

Arr

ival

s (A

14) P

erfo

rman

ceC

ompletion Factor %


39

80.0%

85.0%

90.0%

95.0%

100.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%

1/1/

12

1/2/

12

1/3/

12

1/4/

12

1/5/

12

1/6/

12

1/7/

12

1/8/

12

1/9/

12

1/10

/12

1/11

/12

1/12

/12

1/13

/12

1/14

/12

1/15

/12

1/16

/12

1/17

/12

1/18

/12

1/19

/12

1/20

/12

1/21

/12

1/22

/12

1/23

/12

1/24

/12

1/25

/12

1/26

/12

1/27

/12

1/28

/12

1/29

/12

1/30

/12

1/31

/12

A14% CF%

CLT/DCA/PHL Wx 1/23





SFO 99.4 70.0 86.7 70.1 78.6 13.4 min

LAX 99.0 67.7 86.8 70.5 87.6 10.6 min

JFK 100.0 50.6 84.3 67.2 90.4 21.5 min

BOS 98.3 56.1 83.3 76.7 91.7 17.4 min


LAS-SFO 99.1 60.3 76.2 69.2 75.2

SFO-LAS 99.5 73.0 87.4 74.0 89.3

LAX-SFO 98.6 59.4 75.5 66.5 73.6

SFO-LAX 99.1 67.1 82.9 63.3 81.4

LAX-JFK 100.0 69.3 91.5 68.0 92.0

JFK-LAX 100.0 53.0 86.2 81.8 91.2

SFO-JFK 100.0 66.2 87.8 68.9 87.8

JFK-SFO 100.0 48.0 81.3 75.2 84.6

LAX-SEA 96.7 67.8 87.8 70.4 87.8

SEA-LAX 96.7 62.6 82.6 61.7 86.1


Virgin America Operations PerformanceJanuary 2012: 99.1% completed, 84.4% on-time departures, 85.1% on-time arrivals

40


319 98.8 71.3 87.0 72.5 87.0

320 99.2 61.7 83.7 66.9 84.5

Virgin America A14% and CF% by Day


n-Ti

me

Arr

ival

s (A

14) P

erfo

rman

ceC

ompletion Factor %


41

90.0%

92.0%

94.0%

96.0%

98.0%

100.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%

1/1/

12

1/2/

12

1/3/

12

1/4/

12

1/5/

12

1/6/

12

1/7/

12

1/8/

12

1/9/

12

1/10

/12

1/11

/12

1/12

/12

1/13

/12

1/14

/12

1/15

/12

1/16

/12

1/17

/12

1/18

/12

1/19

/12

1/20

/12

1/21

/12

1/22

/12

1/23

/12

1/24

/12

1/25

/12

1/26

/12

1/27

/12

1/28

/12

1/29

/12

1/30

/12

1/31

/12

A14% CF%

SFO 1/19/2012 23Z

Notes & Methods

Methodology. masFlight operations data is collected from various operational and schedule providers and matched using proprietary algorithms. Data sources include flight, schedule and aircraft position data obtained from airlines, purchased from third-party commercial vendors, and collected from real-time information feeds from the Federal Aviation Administration, NOAA and other government sources.

Legal Terms of Use. You may not sell, sublicense, transfer, reverse engineer, distribute or otherwise alter any part of masFlight Daily Reports without prior approval from Marks Systems Inc. You may not utilize masFlight data for any aviation, commercial, operational, law enforcement, or judicial activity that relies on the accuracy, availability, or validity of the data or summaries provided, including for any passenger rights claims actions such as those under DOT Part 259 or EU Regulation 261/2004.

Copyright 2011 Marks Systems Inc., masflight.com, All Rights Reserved

For more information, please contact:Edmund OtubuahDirector of Aviation [email protected]

42

Methodology

We host, normalize, link and expose big data to users worldwide. Our vertical market solutions feature easy-to-use self-service tools. masFlight is our aviation platform focused on airlines, airports, and analysts.

About Marks Systems

Marks Systems provides integrated data warehousing and analysis applications for vertical markets.

Marks Systems provides a core platform of climate, geography, population demographics, transportation/logistics, energy, and other official and commercial data sets that can be easily referenced and incorporated into other applications.

We provide advanced query tools that can search, link, validate and present information, either through our hosted web/tablet applications, masXML, our web services interface, or our SQL hosting service.

With extensive backgrounds in enterprise software, data warehousing, and analysis tools, our team knows validation, optimization and interface design. We set out to build a flexible, scalable solution for warehousing and linking diverse data sets by leveraging cloud infrastructure.

Marks Systems is a privately held company based in the Washington, DC area.

Marks Systems Inc.4833 Rugby AvenueSuite 301Bethesda, MD 20814(888) 809-2750 Toll-Free

MarksSystems.com

Press Contact:[email protected]

43

monthly performance report january 2012

Documents

time time

time performance

gate time

time reports

airlines flights

time data

gate departure

d15 performance