masflight november 2012 monthly performance report

Monthly Performance ReportU.S. Airlines

Flights during November 2012

Release Date: December 18, 2012© 2012 Marks Systems Inc. All rights reserved.

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Monthly Performance ReportU.S. Carriers, November 2012

Section Contents Slide

Introduction Methodology 5

Glossary of Terms Explanation of aviation terms used 6

Key Metrics November 2012 By Carrier, Rankings 8

Airport Summaries Top 5 Departures, Arrivals 11

Individual Carrier Metrics Summary & detail for individual carriers 13

Contents

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5

Monthly Performance Report: November 2012The masFlight Monthly Performance Report summarizes United States airline performance.

Differences from DOT ASQP (“On-Time”) Reports. We collect flight information for most scheduled carriers, including both “mainline” hub-and-spoke airlines and their regional affiliates. DOT’s on-time data reports differ from ours because:

(1) Some carriers are excluded from DOT reports. Only airline certificates with 1% or greater share of scheduled-service domestic passenger revenue report on-time data to DOT. Many low fare and regional carriers are therefore excluded. Our report captures most of these carriers.

(2) Our report includes international flights by U.S. carriers. DOT includes only domestic flight operations in its report, since carriers do not report international flights.

(3) DOT reports on-time performance by operating carrier, not by marketing carrier. For example, both United and Delta market regional flights that are operated by SkyWest. We report performance by operating carrier (e.g. SkyWest as a discrete entity) and by marketing carrier.

(4) DOT reports focus on on-time arrivals only. We focus on three operational statistics. “D15” performance is the percent of flights that depart the gate within 15 minutes of schedule. “A14” performance is the percent that arrive at the destination gate within 14 minutes of schedule. “CF” (or Completion Factor) is the percent of flights scheduled that arrive at their destination, net of cancellations and non-completed diversions.

Introduction

6

Terms UsedItalicized terms are the key definitions used

Term Definition

CF% (Completion Factor) The percent of flights scheduled that arrive at their destination

D0% Flights that depart from their origin by the scheduled departure time

D15% (On-Time Departures) Flights that depart from their origin within 15 minutes of the scheduled time

A0% Flights that arrive at their destination on or before scheduled arrival time

A14% (On-Time Arrivals) Flights that arrive at their destination within 14 minutes of schedule

Gate Turn Time The “on-gate” time between gate arrival and gate departure for a given aircraft

Scheduled Gate Turn Turn time defined by scheduled arrival to scheduled departure time

Actual Gate Turn Turn time defined by actual arrival to actual departure time

Taxi-Out Time Time from gate departure to runway takeoff

Taxi-In Time Time from runway landing to gate arrival

Ground Delay Program FAA delays for flights at departure airport for flights into a specific facility

Definitions

7

U.S. Airline System Performance MetricsNovember 2012

U.S. Airline Category

Tracked Flights

Departures Arrivals

Completed

CF%On Schedule

D0%On-time

D15%On Schedule

A0%On-time

A14%

All U.S. Airlines 675,352 98.8% 67.6% 86.6% 67.7% 85.8%

Mainline Airlines 230,767 99.2% 67.3% 87.7% 68.6% 86.5%

Low Fare Airlines 147,347 99.4% 58.1% 85.4% 65.9% 86.1%

Regionals 297,238 98.2% 72.7% 86.4% 67.9% 85.0%

All U.S. Airlines include all U.S. carriers tracked by masFlight

Mainline Airlines include American, Alaska, Continental, Delta, Hawaiian, United, and US Airways

Low Fare Airlines include JetBlue, AirTran, Frontier, Spirit and Southwest

Regionals include Pinnacle, Colgan, Trans States, CommutAir, Compass, ASA, GoJet, PSA, American Eagle, Comair, SkyWest, Executive, Piedmont, Horizon, Chautauqua, Shuttle America, ExpressJet, Cape Air (United), Mesaba, Mesa, Republic, Silver, and Air Wisconsin.

Key Metrics

8

All Flights

Key Metrics

U.S. Carrier SummariesNovember 2012

Mainline Only Regional Carriers

(a) Mainline flights marketed by Continental and United are operated by UnitedIncludes flights to, from and within North America only

CF% = Completed Flights (not cancelled or diverted)D15% = On-time Flight DeparturesA14% = On-time Flight Arrivals

Airline Tracked CF% D15% A14%

American 101,305 99.0 84.8 82.7

Alaska 23,753 98.9 90.0 88.8

United 154,310 97.9 83.4 83.4

Delta 149,391 98.9 89.9 88.9

Frontier 8,845 99.6 84.5 80.4

US Airways 90,536 98.8 89.4 86.4

AirTran 17,165 99.6 94.2 91.5

JetBlue 22,020 98.5 84.3 83.3

Hawaiian 6,415 99.9 95.6 92.5

Southwest 90,231 99.5 84.1 86.5

Spirit 6,651 99.9 81.0 78.8

Virgin America 4,713 99.4 87.9 87.7

Tracked CF% D15% A14%

47,588 98.8 88.3 86.5

10,919 98.2 90.2 90.5

101,236 97.6 82.8 82.1

80,921 98.3 88.8 87.4

2,278 99.1 79.6 73.1

54,279 98.6 87.7 84.8

Tracked CF% D15% A14%

53,717 99.2 81.8 79.4

12,834 99.6 89.8 87.3

53,074 98.6 84.6 85.8

68,470 99.6 91.1 90.6

6,567 99.8 86.2 82.9

36,257 99.0 92.0 88.8

9

Top Ten Airlines by Marketing CarrierNovember 2012

Arrivals at gate within 14 minutes of schedule (A14%)Includes all flights marketed by the carrier: domestic, regional affiliate flying, and international operations.

Excludes codeshare flights operated by other airlines.

Key Metrics

Rank Airline On-Time Arrival Percentage

1 Hawaiian Airlines 92.5%

2 AirTran Airways 91.5%

3 Delta Airlines 88.9%

4 Alaska Airlines 88.8%

5 Virgin America 87.7%

6 Southwest Airlines 86.5%

7 US Airways 86.4%

8 United Airlines 83.4%

9 JetBlue Airways 83.3%

10 American Airlines 82.7%

10

Top Ten Airlines by Operating CarrierNovember 2012

Arrivals at gate within 14 minutes of schedule (A14%)Includes all flights operated by each carrier, including domestic and international operations to/from North America.

Regional affiliate flying for different airlines is grouped under the regional airline.

Key Metrics

Rank Airline On-Time Arrival Percentage1 Hawaiian Airlines 92.5%2 Mesa Airlines 91.7% 3 AirTran Airways 91.5% 4 Horizon 91.1% 5 Compass Airlines 90.9% 6 Delta Airlines 90.6% 7 US Airways 88.8% 8 PSA 87.7% 8 Virgin America 87.7%

10 American Eagle 87.3% 10 Pinnacle Airlines 87.3% 10 Alaska Airlines 87.3%

11

Best Performing Major Airports by Departure PerformanceNovember 2012 (All Flights)

Worst Performing Major Airports by Departure PerformanceNovember 2012 (All Flights)

For definitions, see notes at beginning of presentation.

Best & Worst Airports: Departures

Airport Flights From: CF% D0% D15%

MSP Minneapolis/St. Paul 99.3% 78.1% 90.2%

SLC Salt Lake City 99.4% 76.3% 90.2%

TPA Tampa Int’l 99.6% 71.6% 90.1%

ATL Atlanta Jackson Hartsfield Int’l 99.7% 72.8% 89.8%

CLT Charlotte Douglas Int’l 99.3% 71.9% 89.8%

Airport Flights From: CF% D0% D15%

SFO San Francisco Int’l 97.2% 56.0% 78.1%

EWR Newark Liberty Int’l 95.3% 57.9% 78.8%

MDW Chicago Midway 99.6% 47.1% 80.0%

BWI Baltimore/Washington 99.5% 53.7% 80.8%

MIA Miami Int’l 99.3% 57.8% 80.9%

12

Best Performing Major Airports by Arrival PerformanceNovember 2012 (All Flights)

Airport Flights To: A0% A14%

SFO San Francisco Int’l 56.6% 73.0%

EWR Newark Liberty 62.6% 78.5%

JFK John F. Kennedy Int’l 61.6% 80.7%

LGA New York LaGuardia 63.7% 80.8%

PHL Philadelphia Int’l 60.4% 81.3%

Worst Performing Major Airports by Arrival PerformanceNovember 2012 (All Flights)

Airport Flights To: A0% A14%

PHX Phoenix Sky Harbor 74.1% 90.9%

IAH George Bush Intercontinental 79.2% 90.4%

ATL Atlanta Hartsfield Jackson Int’l 72.9% 90.1%

MSP Minneapolis/St. Paul 74.3% 89.9%

SLC Salt Lake City 73.5% 89.9%

Best & Worst Airports: Arrivals

For definitions, see notes at beginning of presentation.

13

Hub Performance

Performance by Aircraft Type

Key Market Performance

Airport CF% D0% D15% A0% A14% Taxi-Out

ATL 99.8 82.0 94.9 75.1 92.9 18.7 min

MCO 99.7 83.4 92.8 73.5 92.3 16.4 min

BWI 99.5 81.8 90.4 64.0 86.3 16.9 min

MKE 99.4 90.9 96.3 75.9 94.2 13.3 min

Family CF% D0% D15% A0% A14%

Boeing 717 99.6 86.2 94.8 74.7 92.2

Boeing 737 99.7 80.6 92.3 68.5 89.2

Route CF% D0% D15% A0% A14%

ATL-MCO 100.0 81.3 96.7 78.5 96.7

MCO-ATL 100.0 86.3 95.1 58.9 88.2

FLL-ATL 100.0 84.7 94.1 71.6 92.4

LGA-ATL 97.0 79.8 87.7 65.4 86.4

ATL-LGA 97.4 74.7 90.8 68.6 85.6

ATL-FLL 100.0 81.6 94.4 73.1 93.2

ATL-TPA 100.0 86.1 95.7 84.7 96.2

TPA-ATL 100.0 84.2 93.3 78.0 90.9

BWI-FLL 100.0 80.8 90.4 60.5 84.2

FLL-BWI 100.0 78.4 89.2 67.0 86.9

Individual Carrier Metrics

AirTran Airways Operations PerformanceNovember 2012: 99.6% completed, 94.2% on-time departures, 91.5% on-time arrivals

14

AirTran Airways A14% and CF% by Day

Individual Carrier MetricsO

n-Ti

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All Marketed Flights

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70.0%

75.0%

80.0%

85.0%

90.0%

95.0%

100.0%

90.0%

92.0%

94.0%

96.0%

98.0%

100.0%

A14% CF%

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DFW 99.6 56.1 81.8 70.5 87.2 14.1 min

ORD 99.3 65.8 85.2 69.4 85.1 15.8 min

MIA 99.2 54.7 79.1 65.7 83.3 16.1 min

LAX 99.1 65.9 85.2 59.6 80.6 17.5 min

LGA 95.1 76.2 86.3 68.1 81.7 23.8 min

JFK 97.0 58.5 82.7 63.1 81.3 25.3 min


Boeing 737 99.4 58.9 84.6 58.7 81.7

Boeing 757 99.1 52.3 75.8 52.8 73.6

Boeing 767 97.6 50.8 75.6 52.0 69.6

Boeing 777 98.6 51.5 79.2 46.6 67.4

ATR-72 Prop 94.5 77.5 86.2 60.1 83.1

CRJ-700 97.6 68.7 83.7 62.8 81.5

ERJ-135/140/145 99.2 76.7 89.3 70.3 87.7

MD-80 Series 99.4 57.9 82.6 60.0 81.9

Operator CF% D0% D15% A0% A14%

American

American Eagle

Chautauqua

Executive

Hub Performance Mainline & Express



LAX-DFW 99.8 62.0 86.8 55.3 84.0DFW-LAX 99.8 38.1 78.4 57.4 78.8ORD-DFW 100.0 58.5 86.5 75.7 90.1DFW-ORD 100.0 50.0 81.5 56.7 80.8ORD-LGA 96.5 58.0 81.5 66.7 79.2LGA-ORD 96.7 70.9 83.4 74.1 85.5DFW-SAT 100.0 43.2 79.0 57.0 80.0SAT-DFW 99.8 75.5 90.5 63.5 88.1AUS-DFW 99.8 70.3 89.5 68.1 88.7DFW-AUS 99.8 48.2 77.1 47.5 76.7



American Airlines Operations Performance November 2012: 99.0% completed, 84.8% on-time departures, 82.7% on-time arrivals


American 99.2 56.8 81.8 57.6 79.4

American Eagle 98.9 75.6 88.5 71.2 87.3

Chautauqua 98.6 75.8 87.8 49.1 79.9

Executive 94.5 77.5 86.2 60.1 83.1

Skywest 100.0 66.0 85.2 53.5 81.4

16

American Airlines A14% and CF% by Day


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70.0%

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80.0%

85.0%

90.0%

95.0%

100.0%

90.0%

91.0%

92.0%

93.0%

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96.0%

97.0%

98.0%

99.0%

100.0%

A14% CF%

17

Alaska Airlines Operations PerformanceNovember 2012: 98.9% completed, 90.0% on-time departures, 88.8% on-time arrivals


Performance by Aircraft Type Key Market Performance


Boeing 737 99.7 76.0 89.8 68.5 87.3

B737 Combi 97.9 79.2 89.2 73.9 87.5

CRJ-700 98.2 74.6 88.3 66.6 87.4

Q400 98.4 68.1 90.6 73.7 91.1

Saab 340 85.3 62.2 74.4 52.6 65.7


Alaska 99.6 76.2 89.8 68.9 87.3

Horizon 98.4 68.1 90.6 73.7 91.1

SkyWest 98.2 74.6 88.3 66.6 87.4

PenAir 85.3 62.2 74.4 52.6 65.7


SEA 99.3 71.2 90.6 75.9 90.8 12.8 min

PDX 98.9 73.0 90.3 75.9 91.6 10.1 min

ANC 97.8 78.5 89.6 71.1 84.7 13.1 min


PDX-SEA 97.8 74.1 91.2 81.0 93.0SEA-PDX 97.9 63.1 91.2 67.7 92.0SEA-GEG 99.2 72.0 91.9 73.7 92.7GEG-SEA 99.0 76.8 92.3 75.9 92.3ANC-SEA 99.7 77.9 94.4 65.5 89.7SEA-ANC 100.0 63.7 85.5 73.5 85.8SEA-LAX 100.0 78.9 93.3 55.1 83.9LAX-SEA 100.0 78.4 92.9 83.4 95.1BOI-SEA 99.6 79.4 94.8 88.8 94.8SEA-BOI 100.0 67.5 91.0 65.0 91.9


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Alaska Airlines A14% and CF% by Day


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90.0%

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100.0%

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100.0%

A14% CF%

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Performance by Aircraft Type Key Market PerformanceFamily CF% D0% D15% A0% A14%

Airbus 319/320 99.1 76.0 89.7 75.4 89.5Airbus 330 99.8 71.7 89.1 75.3 89.0Boeing 737 99.6 75.8 91.7 77.7 91.6Boeing 747 100.0 75.8 86.2 65.2 84.6Boeing 757 99.7 73.6 91.9 73.5 91.2Boeing 767 99.2 72.8 88.9 73.3 87.9Boeing 777 99.8 76.7 90.4 67.3 85.7CRJ Series 98.8 78.2 88.6 73.7 87.8

DC-9-50 99.8 78.7 91.0 75.5 90.1EMB-120 98.5 80.6 92.4 70.4 89.2

EMB-170/175 96.6 83.1 91.6 76.3 89.4ERJ-145 96.0 72.4 84.8 55.4 77.8MD-88 99.7 78.1 92.8 75.3 92.1MD-90 99.9 74.3 88.7 75.0 89.8

Operator CF% D0% D15% A0% A14%Delta 99.6 75.6 91.1 74.9 90.6

Pinnacle 98.6 78.0 88.7 73.4 87.3

ExpressJet 99.6 77.2 87.6 76.8 88.5

SkyWest 98.7 80.6 91.1 71.3 88.9Compass 98.4 84.1 92.2 79.2 90.9

Chautauqua 96.0 72.4 84.8 55.4 77.8Shuttle America 94.3 81.7 90.8 72.4 87.5

GoJet 94.4 74.8 83.1 64.0 80.7


LGA-ATL 96.7 84.9 94.3 74.4 91.1ATL-LGA 97.8 72.9 92.5 76.8 89.3ATL-MCO 100.0 54.6 86.0 71.7 89.9MCO-ATL 100.0 80.0 94.3 71.2 93.7ATL-DCA 100.0 74.0 88.3 74.3 90.3DCA-ATL 99.8 80.5 94.9 82.2 95.1LGA-BOS 91.9 85.5 92.3 80.5 92.6BOS-LGA 92.4 87.7 95.6 67.2 86.2FLL-ATL 99.7 77.2 94.7 73.5 94.4ATL-FLL 100.0 59.4 93.0 74.5 94.1


Delta Air Lines Operations PerformanceNovember 2012: 98.9% completed, 89.9% on-time departures, 88.9% on-time arrivals


ATL 99.8 72.1 89.2 73.9 90.6 18.7 min

DTW 99.6 74.1 87.6 73.6 88.7 19.5 min

MSP 99.4 79.5 90.6 77.5 91.4 17.3 min

LGA 94.3 76.4 86.4 67.6 83.4 28.0 min

SLC 99.6 79.4 91.4 76.2 91.7 19.9 min

JFK 96.8 70.7 84.6 62.5 81.3 30.4 min

CVG 98.9 80.8 90.7 79.6 91.4 14.7 min

MEM 99.3 84.7 92.2 82.0 93.1 17.2 min

20

Delta Air Lines A14% and CF% by Day


On

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A14% CF%

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Performance by Aircraft Type Key Market Performance


A318/319/320 99.8 58.7 86.2 53.5 82.9

EMB-170/190 99.4 59.2 78.9 45.4 72.5

ERJ-135 92.9 88.2 95.7 48.4 88.2


DEN 99.8 50.0 81.6 56.1 83.3 13.2 min

MKE 98.2 76.4 88.8 50.9 83.2 12.2 min

MCI 98.7 65.0 86.0 58.1 78.8 11.5 min


LAS-DEN 100 67.7 89.9 63.5 87.8

DEN-LAS 100 44.9 80.7 51.9 80.2DFW-DEN 100 75.6 91.1 61.3 84.5DEN-DFW 100 59.9 83.2 59.3 82.0SLC-DEN 100 73.0 85.8 58.8 77.7DEN-SLC 100 54.7 87.2 56.1 85.8

DEN-LAX 100 44.1 82.8 27.6 66.9

LAX-DEN 100 40.0 69.7 38.6 73.1

SFO-DEN 100 68.8 80.1 51.8 77.3

DEN-SFO 100 30.5 68.1 29.8 56.0


Frontier 99.8 58.7 86.2 53.5 82.9

Republic 99.4 59.2 78.9 45.4 72.5

Chautauqua 92.9 88.2 95.7 48.4 88.2


Frontier Airlines Operations PerformanceNovember 2012: 99.6% completed, 84.5% on-time departures, 80.4% on-time arrivals

22

Frontier Airlines A14% and CF% by Day


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90.0%

100.0%

90%

92%

94%

96%

98%

100%

102%

A14% CF%

23

Focus City Performance




JFK 96.8 63.0 83.1 66.3 83.6 23.3 min

BOS 99.8 66.1 86.7 67.9 85.0 18.4 min

MCO 99.5 65.7 84.2 66.5 84.6 16.8 min

FLL 99.2 62.1 81.5 61.5 81.4 17.8 min

SJU 98.3 66.1 82.8 64.5 83.4 13.7 min

LGB 99.7 68.1 83.4 68.0 83.9 13.4 min


Airbus A320 98.7 64.8 84.5 64.2 83.2

EMB-190 98.1 70.1 83.9 68.7 83.4


DCA-BOS 99.3 70.8 82.2 64.8 80.4

BOS-DCA 100.0 71.0 84.1 73.1 85.2

MCO-JFK 97.8 64.0 87.5 56.4 84.5

JFK-MCO 97.8 54.5 82.2 66.3 84.8

FLL-JFK 96.8 54.5 76.0 52.9 76.9

JFK-FLL 96.8 46.9 77.6 61.8 80.9

BOS-MCO 100.0 69.9 90.9 69.9 88.5

MCO-BOS 100.0 70.3 87.6 67.5 86.6

JFK-BUF 95.2 69.7 82.3 66.2 83.3

BUF-JFK 95.7 74.9 86.4 69.8 84.4


JetBlue Airways Operations PerformanceNovember 2012: 98.5% completed, 84.3% on-time departures, 83.3% on-time arrivals

24

JetBlue Airways A14% and CF% by Day


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11/1/12

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11/9/12

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11/14/12

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11/16/12

11/17/12

11/18/12

11/19/12

11/20/12

11/21/12

11/22/12

11/23/12

11/24/12

11/25/12

11/26/12

11/27/12

11/28/12

11/29/12

11/30/12

50.0%

55.0%

60.0%

65.0%

70.0%

75.0%

80.0%

85.0%

90.0%

95.0%

100.0%

70.0%

75.0%

80.0%

85.0%

90.0%

95.0%

100.0%

A14% CF%

25





HOU-DAL 96.5 49.8 85.8 60.4 86.6

DAL-HOU 96.9 51.3 87.9 73.2 90.0

OAK-BUR 98.2 47.2 84.8 60.5 88.0

BUR-OAK 98.4 62.4 91.2 66.1 90.9

PHX-LAS 98.1 58.5 88.4 71.5 89.8

LAS-PHX 98.6 47.0 84.4 69.4 89.0

OAK-LAX 98.0 31.5 80.7 54.0 81.9

LAX-OAK 97.7 54.8 86.2 65.9 88.9

DAL-SAT 99.1 50.9 89.1 77.8 93.2

SAT-DAL 99.4 68.4 91.4 72.9 92.9


Southwest Airlines Operations PerformanceNovember 2012: 99.5% completed, 84.1% on-time departures, 86.5% on-time arrivals


MDW 99.7 39.5 77.2 66.3 86.9 10.8 min

LAS 99.6 43.7 82.2 71.4 89.4 12.4 min

BWI 99.8 41.5 76.5 55.7 81.7 13.4 min

PHX 99.4 45.7 84.1 70.3 89.3 10.9 min

DEN 99.7 39.6 79.7 70.6 89.4 12.3 min

DAL 99.2 46.5 87.8 71.6 90.8 9.4 min


733 99.5 46.6 81.5 61.0 84.0

735 99.3 58.5 88.8 70.5 90.5

737 99.5 51.4 84.8 67.1 87.2738 99.5 29.9 80.5 59.1 84.4

26

Southwest Airlines A14% and CF% by Day


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11/1/12

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11/23/12

11/24/12

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11/26/12

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11/30/12

50.0%

55.0%

60.0%

65.0%

70.0%

75.0%

80.0%

85.0%

90.0%

95.0%

100.0%

90.0%

92.0%

94.0%

96.0%

98.0%

100.0%

A14% CF%

27




Route D0% D15% A0% A14%

LGA-FLL 78.3 90.0 70.8 81.7

FLL-LGA 61.7 85.8 58.3 81.7

LAS-DTW 73.3 86.7 61.1 80.0

DTW-LAS 71.1 84.4 70.0 82.2

ACY-FLL 67.4 87.2 64.0 86.0

FLL-ACY 66.7 77.0 52.9 72.4

FLL-ATL 48.1 70.4 37.0 64.2

ATL-FLL 63.8 82.5 66.3 78.8

ORD-FLL 65.3 80.0 72.0 80.0

FLL-ORD 56.0 69.3 50.7 70.7


Spirit Airlines Operations PerformanceNovember 2012: 81.0% on-time departures, 78.8% on-time arrivals

Airport D0% D15% A0% A14% Taxi-Out

FLL 58.1 77.2 59.9 76.7 17.0 min

ORD 70.7 81.5 66.4 79.1 16.0 min

DTW 70.0 81.2 65.6 83.0 13.7 min

Family D0% D15% A0% A14%

319 68.3 81.5 63.7 79.6

320 62.1 79.2 59.3 77.1

321 73.8 89.2 60.4 82.5

28

Spirit Airlines A14% and CF% by Day


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11/3/12

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11/23/12

11/24/12

11/25/12

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50.0%

55.0%

60.0%

65.0%

70.0%

75.0%

80.0%

85.0%

90.0%

95.0%

100.0%

A14%

29



Key Market PerformanceRoute CF% D0% D15% A0% A14%

CLE-ORD 99.0 70.0 86.6 72.1 86.3EWR-ORD 96.8 62.4 84.0 79.2 87.5ORD-CLE 99.3 64.6 81.8 66.8 82.3ORD-EWR 96.3 49.2 80.4 60.5 79.8LAX-SFO 98.5 44.0 74.6 55.3 67.3SFO-LAX 99.0 51.9 80.9 57.3 77.4SFO-ORD 99.2 48.8 77.9 65.7 81.0LGA-ORD 92.0 60.6 81.7 69.0 82.8ORD-LGA 93.8 60.8 78.6 59.4 74.4SAN-LAX 96.7 58.0 81.5 56.6 79.7


United Airlines Operations PerformanceNovember 2012: 97.9% completed, 83.4% on-time departures, 83.4% on-time arrivals

* A330 Operated by Aer Lingus IAD-MAD

Airport CF% D0% D15% A0% A14% Taxi-OutORD 98.7 59.4 80.7 69.1 84.4 16.8 minIAH 99.6 61.8 86.0 80.7 91.3 15.9 min

EWR 94.6 53.9 76.6 64.4 79.1 21.4 minDEN 98.5 63.1 83.7 71.1 85.8 15.5 minSFO 96.5 52.2 75.0 58.1 74.0 18.7 minIAD 99.0 65.3 85.1 70.5 86.6 17.3 minLAX 98.4 58.1 82.0 64.1 82.2 17.4 minCLE 98.9 71.8 86.5 66.9 85.6 14.4 min

Operator CF% D0% D15% A0% A14%United 98.6 57.5 84.6 71.1 85.8

ExpressJet 97.9 67.6 82.8 69.0 83.2Skywest 97.3 65.3 82.3 62.7 81.1

Shuttle America 97.0 71.5 85.8 62.6 81.7

CommutAir 96.2 68.0 77.4 60.9 76.2GoJet 98.6 70.2 82.1 63.8 80.9

Trans States 98.9 68.2 84.5 69.8 85.7

Mesa 98.6 77.8 90.0 78.6 90.2Silver Airways 99.6 77.0 85.7 66.5 83.8

Chautauqua 98.2 71.5 88.5 51.5 81.2

Republic 90.5 41.9 63.2 42.0 62.8Cape Air 99.4 85.9 96.4 85.0 94.6

Family CF% D0% D15% A0% A14%A319/320 98.6 65.8 85.7 75.3 86.7

Airbus A330* 98.8 53.1 85.7 72.2 87.9Boeing 737 98.4 41.8 68.8 45.1 64.8Boeing 747 98.2 57.9 83.3 68.4 84.2Boeing 757 97.9 49.3 79.2 63.5 80.8Boeing 767 98.8 56.0 83.3 63.0 81.2Boeing 777 100.0 31.7 75.3 51.6 74.2Boeing 787 99.4 85.9 96.4 85.0 94.6

ATR-72 Prop 98.3 69.5 84.7 66.6 83.7CRJ-200/700 94.6 61.1 73.6 55.9 72.6Dash-8-200 94.7 57.4 75.6 54.5 74.6

EMB-120 97.0 71.5 85.8 62.6 81.7ERJ-145 98.0 67.6 83.1 68.3 83.2Saab 340 99.6 77.0 85.7 66.5 83.8

30

United Airlines A14% and CF% by Day


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11/23/12

11/24/12

11/25/12

11/26/12

11/27/12

11/28/12

11/29/12

11/30/12

50.0%

55.0%

60.0%

65.0%

70.0%

75.0%

80.0%

85.0%

90.0%

95.0%

100.0%

80.0%

85.0%

90.0%

95.0%

100.0%

A14% CF%

31


Performance by Aircraft Type Key Market PerformanceFamily CF% D0% D15% A0% A14%

Airbus A319/320/321 99.0 76.0 92.2 69.0 89.1

Airbus A330 99.6 75.6 89.2 69.9 86.3

Boeing 737 99.8 73.2 92.0 65.8 89.0

Boeing 757 99.3 71.1 91.7 67.6 86.8

Boeing 767 99.5 74.4 89.8 67.2 85.6

CRJ Series 98.7 73.3 87.8 65.8 85.7

Dash 8-100/300 97.9 64.7 84.6 58.2 81.3

EMB-170/175/190 98.6 80.5 90.8 66.9 86.5

ERJ-145 98.8 72.9 88.8 53.3 81.5


BOS-PHL 99.8 85.9 94.1 77.9 90.6

PHL-BOS 99.2 79.6 91.1 74.4 88.7

DCA-LGA 90.6 76.3 90.8 62.8 83.5

LGA-DCA 90.1 79.5 89.9 66.6 86.0

DCA-BOS 99.5 74.9 93.5 69.8 89.9

BOS-DCA 99.5 89.1 97.9 83.7 95.6

LGA-BOS 87.7 90.0 95.3 79.1 92.8

BOS-LGA 88.2 89.8 94.4 77.0 88.2

LGA-CLT 92.6 70.3 86.9 67.4 83.4

CLT-LGA 93.3 67.1 87.2 52.8 76.9


US Airways Operations PerformanceNovember 2012: 98.8% completed, 89.4% on-time departures, 86.4% on-time arrivals


CLT 99.4 71.6 90.1 66.7 89.3 18.8 min

PHL 98.4 69.1 85.0 60.1 81.2 18.0 min

PHX 99.5 76.3 91.8 79.2 94.1 18.0 min

DCA 98.9 69.6 87.2 62.3 85.1 22.6 min


US Airways 99.0 75.9 92.0 69.0 88.8Air Wisconsin 97.8 68.0 82.9 59.1 79.4

Piedmont 97.9 64.7 84.6 58.2 81.3PSA 99.4 71.1 89.4 64.5 87.7

Republic 99.3 79.8 90.4 64.6 86.0Mesa 99.3 82.3 92.9 74.8 92.4

Skywest 99.0 86.4 94.3 82.0 94.1Chautauqua 98.9 69.8 87.4 47.3 78.7Trans States 98.6 87.3 95.4 81.0 94.2

32

US Airways A14% and CF% by Day


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11/23/12

11/24/12

11/25/12

11/26/12

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11/30/12

50.0%

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60.0%

65.0%

70.0%

75.0%

80.0%

85.0%

90.0%

95.0%

100.0%

90.0%

92.0%

94.0%

96.0%

98.0%

100.0%

A14% CF%

33





SFO 99.2 71.4 90.2 71.8 80.4 13.4 min

LAX 99.5 68.2 90.7 77.5 93.4 10.6 min

JFK 98.8 61.6 84.8 65.8 90.3 23.7 min

BOS 100.0 58.8 84.3 53.5 88.0 15.4 min


SFO-LAX 99.1 71.2 89.1 66.8 89.1

LAX-SFO 99.1 61.5 78.3 67.4 77.1

SFO-LAS 99.1 77.2 89.8 78.1 88.4

LAS-SFO 99.1 66.2 76.1 71.0 77.1

JFK-LAX 98.8 58.2 87.1 85.3 94.1

LAX-JFK 98.2 67.7 95.0 58.6 88.9

SAN-SFO 96.5 60.9 77.5 71.9 77.0

JFK-SFO 98.6 61.7 80.1 77.3 83.7

SFO-JFK 98.6 69.9 96.3 78.3 92.8

SFO-SAN 96.5 71.5 91.2 69.3 89.8


Virgin America Operations PerformanceNovember 2012: 99.4% completed, 87.9% on-time departures, 87.7% on-time arrivals


319 99.1 69.8 86 69 85.5

320 99.4 67.5 88.4 72.2 88.4

34

Virgin America A14% and CF% by Day


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11/1/12

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11/23/12

11/24/12

11/25/12

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11/30/12

50.0%

55.0%

60.0%

65.0%

70.0%

75.0%

80.0%

85.0%

90.0%

95.0%

100.0%

90.0%

92.0%

94.0%

96.0%

98.0%

100.0%

A14% CF%

35

Notes

Methodology. masFlight operations data is collected from various operational and schedule providers and matched using proprietary algorithms. Data sources include flight, schedule and aircraft position data obtained from airlines, purchased from third-party commercial vendors, and collected from real-time information feeds from the Federal Aviation Administration, NOAA and other government sources.

Legal Terms of Use. You may not sell, sublicense, transfer, reverse engineer, distribute or otherwise alter any part of masFlight Daily Reports without prior approval from Marks Systems Inc. You may not utilize masFlight data for any aviation, commercial, operational, law enforcement, or judicial activity that relies on the accuracy, availability, or validity of the data or summaries provided, including for any passenger rights claims actions such as those under DOT Part 259 or EU Regulation 261/2004.

masFlight is a registered trademark of Marks Systems Inc.

Copyright 2012 Marks Systems Inc., masflight.com, All Rights Reserved

For more information, please contact:

Edmund Otubuah

Director of Aviation Products

[email protected]

Methodology

36

masFlight, a Marks Systems product, is an analytics platform focused on aviation operations. We integrate multiple data sources to create reliable, end-to-end records for 82,000+ global flight operations daily.

About masFlight and Marks Systems

masFlight data can be used to gain insight to aviation operations questions through improved competitive environment context and transparency.

masFlight goes far beyond U.S. DOT and typical FLIFO data sets. We collect and consolidate operational data for virtually all U.S. carriers and for many global airlines, allowing apples-to-apples comparisons. We link contextual information including published schedules, weather, airport configuration, and fleet registries to individual flights, allowing analysts to focus queries on relevant metrics or constraints. We are a team of experienced aviation operations analysts who understand the importance of data integrity and accuracy. We multi-source our information and extensively validate and reconcile new data.

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Press Contact:[email protected]

masflight november 2012 monthly performance report

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