masflight mpr nov 2011 report

Monthly Performance ReportU.S. Airlines

November 2011

Release Date: December 19, 2011© 2011 Marks Systems Inc. All rights reserved.

Last update December 19, 2011

4833 Rugby Avenue, Suite 301 Bethesda, Maryland 20814 (888) 809-2750

Monthly Performance ReportU.S. Carriers, November 2011

Section Contents Slide

Introduction Methodology 3

Glossary of Terms Explanation of aviation terms used 4

Key Metrics November 2011 By Carrier, Rankings 5

Airport Summaries Top 5 Departures, Arrivals; Delay Programs 9

Airport Deep-Dive of the Month Full analysis for Washington Reagan (DCA) 12

Market Profile of the Month Transcontinental market review 18

Individual Carrier Metrics Summary & detail for individual carriers 21

2

Contents

To receive this report by email each month, please visit masflightdaily.com

Monthly Performance Report: November 2011The masFlight Monthly Performance Report summarizes United States airline performance.

Differences from DOT ASQP (“On-Time”) Reports. We collect flight information for most scheduled carriers, including both “mainline” hub-and-spoke airlines and their regional affiliates. DOT’s on-time data reports differ from ours because:

(1) Some carriers are excluded from DOT reports. Only airline certificates with 1% or greater share of scheduled-service domestic passenger revenue report on-time data to DOT. Many low fare and regional carriers are therefore excluded. Our report captures most of these carriers.

(2) Our report includes international flights by U.S. carriers. DOT includes only domestic flight operations in its report, since carriers do not report international flights.

(3) DOT reports on-time performance by operating carrier, not by marketing carrier. For example, both United and Delta market regional flights that are operated by SkyWest. We report performance by operating carrier (e.g. SkyWest as a discrete entity) and by marketing carrier.

(4) DOT reports focus on on-time arrivals only. We focus on three operational statistics. “D15” performance is the percent of flights that depart the gate within 15 minutes of schedule. “A14” performance is the percent that arrive at the destination gate within 14 minutes of schedule. “CF” (or Completion Factor) is the percent of flights scheduled that arrive at their destination, net of cancellations and non-completed diversions.

Introduction

3

Terms UsedItalicized terms are the key definitions used

Term Definition

CF% (Completion Factor) The percent of flights scheduled that arrive at their destination

D0% Flights that depart from their origin by the scheduled departure time

D15% (On-Time Departures) Flights that depart from their origin within 15 minutes of the scheduled time

A0% Flights that arrive at their destination on or before scheduled arrival time

A14% (On-Time Arrivals) Flights that arrive at their destination within 14 minutes of schedule

Gate Turn Time The “on-gate” time between gate arrival and gate departure for a given aircraft

Scheduled Gate Turn Turn time defined by scheduled arrival to scheduled departure time

Actual Gate Turn Turn time defined by actual arrival to actual departure time

Taxi-Out Time Time from gate departure to runway takeoff

Taxi-In Time Time from runway landing to gate arrival

Ground Delay Program FAA delays for flights at departure airport for flights into a specific facility

Definitions

4

U.S. Airline System Performance MetricsNovember 2011

U.S. Airline Category

Tracked Flights

Departures Arrivals

Completed

CF%On Schedule

D0%On-time

D15%On Schedule

A0%On-time

A14%

All U.S. Airlines 677,581 99.1% 70.2% 87.1% 66.8% 84.7%

Mainline Airlines 225,950 99.6% 67.8% 88.1% 66.0% 85.2%

Low Fare Airlines 143,308 99.6% 70.6% 88.9% 72.9% 88.1%

Regionals 308,323 98.6% 71.7% 85.4% 64.6% 82.8%

All U.S. Airlines include all U.S. carriers tracked by masFlight

Mainline Airlines include American, Alaska, Continental, Delta, Hawaiian, United, and US Airways

Low Fare Airlines include JetBlue, AirTran, Frontier, and Southwest

Regionals include Pinnacle, Colgan, Trans States, CommutAir, Compass, ASA, GoJet, PSA, American Eagle, Comair, SkyWest, Executive, Piedmont, Horizon, Chautauqua, Shuttle America, ExpressJet, Mesaba, Mesa, Republic and Air Wisconsin.

Key Metrics

5

All Flights

Route Tracked CF% D15% A14%

American 99,873 99.1% 85.7% 82.5%

Alaska 22,718 99.1% 89.8% 87.0%

Continental 65,525 99.4% 83.7% 81.1%

Delta 155,224 99.4% 89.0% 87.1%

Frontier 11,487 99.8% 87.6% 84.8%

United 87,739 98.6% 84.3% 81.5%

US Airways 92,432 98.2% 86.3% 82.7%

AirTran 20,697 99.8% 93.4% 88.6%

JetBlue 20,144 99.9% 86.6% 86.0%

Hawaiian 5,666 99.9% 94.1% 91.3%

Southwest 91,362 99.5% 88.7% 88.8%

Virgin America 3,945 99.9% 83.5% 83.4%

Key Metrics

U.S. Carrier SummariesNovember 2011

6

Mainline Only Regional Carriers

Includes flights to, from and within North America onlyCF% = Completed Flights (not cancelled or diverted)D15% = On-time Flight DeparturesA14% = On-time Flight Arrivals

Tracked CF% D15% A14%

52,348 99.6% 85.0% 81.8%

12,464 99.2% 89.0% 85.2%

26,513 99.9% 84.9% 81.3%

65,167 99.8% 90.4% 88.7%

7,160 99.9% 88.1% 86.7%

27,084 99.3% 85.4% 82.0%

36,708 99.4% 91.1% 88.0%

20,697 99.8% 93.4% 88.6%

20,144 99.9% 86.6% 86.0%

5,666 99.9% 94.1% 91.3%

91,362 99.5% 88.7% 88.8%

3,945 99.9% 83.5% 83.4%

Tracked CF% D15% A14%

47,525 98.5% 86.4% 83.2%

10,254 98.9% 90.7% 89.2%

39,012 99.1% 82.8% 80.9%

90,057 99.1% 87.9% 86.0%

4,327 99.6% 86.7% 81.6%

60,655 98.3% 83.8% 81.3%

55,724 97.3% 83.0% 79.2%

Top Ten Airlines by Marketing CarrierNovember 2011

Rank Airline On-Time Arrival Percentage1 Hawaiian Airlines 91.3%2 Southwest Airlines 88.8%3 AirTran Airways 88.6%4 Delta Airlines 87.1%5 Alaska Airlines 87.0%6 JetBlue Airways 86.0%7 Frontier Airlines 84.8%8 Virgin America 83.4%9 US Airways 82.7%

10 American Airlines 82.5%Arrivals at gate within 14 minutes of schedule (A14%)

Includes all flights marketed by the carrier: domestic, regional affiliate flying, and international operations.Excludes codeshare flights operated by other airlines.

Key Metrics

7

Top Ten Airlines by Operating CarrierNovember 2011

Rank Airline On-Time Arrival Percentage1 Hawaiian Airlines 91.3%2 Compass Airlines 90.4%3 Horizon Airlines 89.7%4 Mesa Airlines 89.6%5 Southwest Airlines 88.8%6 Delta Airlines 88.7%7 AirTran Airways 88.6%8 US Airways 88.0%9 Mesaba Airlines 87.1%

10 (tie) Pinnacle Airlines 86.7%10 (tie) Frontier Airlines 86.7%

Arrivals at gate within 14 minutes of schedule (A14%)Includes all flights operated by each carrier, including domestic and international operations to/from North America.

Regional affiliate flying for different airlines is grouped under the regional airline.

Key Metrics

8

Best Performing Major Airports by Departure PerformanceNovember 2011 (All Flights)

Worst Performing Major Airports by Departure PerformanceNovember 2011 (All Flights)

For definitions, see notes at beginning of presentation.

Best & Worst Airports: Departures

Airport Flights From: CF% D0% D15%SLC Salt Lake City 99.6% 75.3% 91.5%MSP Minneapolis/St. Paul 99.6% 79.6% 90.8%MCO Orlando International 99.9% 74.1% 90.4%BWI Baltimore/Washington 99.5% 72.2% 90.0%SEA Seattle/Tacoma 99.7% 68.4% 89.9%

Airport Flights From: CF% D0% D15%SFO San Francisco International 98.5% 58.7% 78.9%EWR Newark Liberty 98.7% 57.2% 79.4%PHL Philadelphia 97.4% 66.3% 81.4%LGA NY LaGuardia 97.2% 68.7% 81.9%ORD Chicago O’Hare 98.5% 66.1% 82.7%

9

Best Performing Major Airports by Arrival PerformanceNovember 2011 (All Flights)

Airport Flights To: A0% A14%MDW Chicago Midway 80.7% 90.9%

MSP Minneapolis/St. Paul 78.6% 90.8%SLC Salt Lake City 73.5% 89.8%BWI Baltimore/Washington 74.0% 89.2%PHX Phoenix Sky Harbor 70.6% 88.4%

Worst Performing Major Airports by Arrival PerformanceNovember 2011 (All Flights)

Airport Flights To: A0% A14%SFO San Francisco International 54.6% 72.4%

EWR Newark Liberty 58.7% 74.9%LGA NY LaGuardia 60.5% 76.6%PHL Philadelphia 60.8% 77.3%ORD Chicago O’Hare 64.4% 79.6%

Best & Worst Airports: Arrivals

10For definitions, see notes at beginning of presentation.

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 TOTALTu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We DAYS

EWR Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y 22PHL Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y 20SFO Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y 20JFK Y Y Y Y Y Y Y Y Y Y Y Y Y Y 14BWI Y Y Y Y Y Y Y Y Y Y Y Y Y 13LGA Y Y Y Y Y Y Y Y Y Y Y Y 12ORD Y Y Y Y Y Y Y Y Y Y Y Y 12ATL Y Y Y Y Y Y Y Y Y Y Y 11LAX Y Y Y Y Y Y Y Y Y 9CLT Y Y Y Y Y Y Y Y 8IAH Y Y Y Y Y Y Y Y 8BOS Y Y Y Y Y Y Y 7DCA Y Y Y Y Y Y 6PHX Y Y Y Y Y Y 6DAL Y Y Y Y Y 5DFW Y Y Y Y Y 5LAS Y Y Y Y Y 5CLE Y Y Y Y 4DTW Y Y Y Y 4HNL Y Y Y Y 4IAD Y Y Y Y 4CVG Y Y Y 3HOU Y Y Y 3FLL Y Y 2

MDW Y Y 2SAN Y Y 2DEN Y 1MIA Y 1MSP Y 1OAK Y 1SNA Y 1

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30

Presence of Ground Delay Programs Into Airports

Days With Ground Delay ProgramsNovember 2011

11

Airport of the Month: DCA

By CategoryDCA Departures DCA Arrivals

CF% D0% D15% A0% A14%All Carriers Serving DCA 98.6 71.9 87.2 60.7 83.4

Mainline Airlines 99.0 71.7 90.5 64.5 86.9Low Fare Airlines 100 86.5 94.4 74.5 90.5Regional Airlines 98.3 70.3 84.3 56.9 80.5

By Marketing CarrierDCA Departures DCA Arrivals

CF% D0% D15% A0% A14%US Airways 98.7 70.4 85.7 56.7 81.5

Delta 98.1 72.3 87.7 66.6 86.4American 98.5 72.4 88.6 57.6 83.6

Continental 99.4 60.2 83.5 63.0 80.3United Airlines 97.9 73.7 87.8 61.5 82.4

AirTran 100.0 93.2 96.3 76.6 92.1Frontier 100.0 70.2 88.6 52.5 77.9JetBlue 100.0 84.3 93.9 78.2 90.4

Air Canada 99.6 71.8 91.1 42.3 73.5Alaska 100.0 84.1 93.2 67.0 87.5

Airport Deep-Dive of the Month: Washington Reagan (DCA)November 2011

Marketing Carrier includes mainline and regional flights, excludes code shares 12

Flights From All Carriers American Alaska JetBlue Continental Delta Frontier AirTran United US Airways

1 TPA 93.0% 96.5 89.52 FLL 90.5% 90.0 92.23 LAX 90.0% 90.04 LGA 89.9% 90.4 89.35 MEM 89.2% 89.26 ATL 88.8% 87.3 90.37 BOS 88.8% 93.1 83.3 89.98 MSP 88.5% 88.59 DEN 87.2% 87.6 86.710 STL 87.2% 93.7 80.611 CLT 86.9% 86.912 MCO 85.6% 79.1 85.1 93.3 84.913 MIA 84.8% 80.8 88.714 IAH 84.6% 84.615 DTW 83.7% 92.6 74.816 JFK 83.4% 84.5 82.217 LAS 82.8% 82.818 ORD 81.2% 80.3 82.019 BNA 81.1% 85.5 76.620 DFW 81.0% 80.1 81.8

DCA On-Time Arrivals: Inbound PunctualityA14% Performance for Major Routes Arriving into Washington Reagan

November 2011

13


Flights To All Carriers American Alaska JetBlue Continental Delta Frontier AirTran United US Airways

1 ATL 95.1% 92.9 97.22 LGA 93.6% 93.5 93.73 LAX 93.3% 93.34 TPA 92.7% 93.0 92.45 MCO 92.4% 97.7 87.4 96.7 87.96 FLL 91.6% 93.3 86.37 MKE 91.1% 87.2 95.08 CLT 91.0% 91.09 DEN 90.5% 91.0 90.010 IAH 90.5% 90.511 BOS 90.2% 93.1 85.6 91.812 MEM 88.2% 88.213 LAS 86.2% 86.214 ORD 85.3% 83.0 87.615 MCI 85.2% 85.2 85.216 BDL 85.2% 83.1 87.217 MIA 85.0% 87.0 83.018 DFW 84.3% 90.3 78.219 MSP 84.1% 84.120 BNA 83.5% 91.4 75.5

DCA On-Time Departures: Outbound PunctualityD15% Performance for Major Routes Departing from Washington Reagan

November 2011

14


Washington Reagan: Measuring Gate Turn TimesNovember 2011

Gate Marketing Airline

Scheduled Gate Turn

Actual Gate Turn

Terminal A All Carriers 43.7 min 47.3 min2 B6 36.1 51.4 4 FL 42.3 40.9 5 FL 41.5 39.3 6 NK 47.6 51.6 7 F9 56.7 60.2 8 F9 33.7 41.2

Terminal Marketing Airline

Scheduled Gate Turn

Actual Gate Turn

Terminal A All Carriers 43.7 min 47.3 min

Terminal B All Carriers 46.0 min 53.0 min

Terminal C All Carriers 54.4 min 56.4 min

Washington Reagan 49.8 min 54.1 min

Methodology for Gate Turns:

• Identify valid gate turns by tracking inbound and outbound aircraft and gate assignments by flight number

• Exclude remain overnight (RON) and gates with two or more concurrent flight operations (e.g. non-jetway)

ActualArrivalTime

Sched.ArrivalTime

Sched.Departure

Time

ActualDeparture

Time

9:50a 10:00a 10:45a 11:00a

SCHEDULED GATE TURN (45 min)

ACTUAL GATE TURN (70 min)

EXAMPLE OF GATE TURN TIMES

15


Gate Turn Times: All Terminals

Gate Turn Times: Terminal A(Terminals B & C on next page)

DCA Gate Turn Times (Terminals B & C)November 2011

Gate Gate Owner Scheduled Gate Turn

Actual Gate Turn

Terminal C All Carriers 54.4 min 56.4 min23 US Airways 55.0 53.5

24 US Airways 49.7 51.9

25 US Airways 50.8 50.7

26 US Airways 58.4 54.0

27 United 60.9 66.4

29 United 53.5 59.5

31 United 43.2 48.6

35 US Airways 54.7 55.2

36 US Airways 64.9 65.3

37 US Airways 55.7 56.8

38 US Airways 52.5 56.7

39 US Airways 55.0 53.9

40 US Airways 55.6 55.4

41 US Airways 47.4 52.7

42 US Airways 56.5 59.3

43 US Airways 50.1 54.6

44 US Airways 56.1 61.3

45 US Airways 57.7 62.2

Gate Gate Owner Scheduled Gate Turn

Actual Gate Turn

Terminal B All Carriers 46.0 min 53.0 min10 Continental 34.4 42.2

11 Continental 55.6 61.7

12 Continental 34.2 40.5

14 Alaska/Delta 52.5 55.7

15 Delta 45.6 54.5

16 Delta 46.8 55.2

17 Delta 45.6 50.8

18 Delta 46.1 55.0

19 Delta 48.7 58.8

20 Delta 46.5 57.0

21 Delta 48.4 61.7

22 Delta 42.0 45.9

28 American 50.9 53.7

30 American 54.0 51.5

32 American 52.4 55.0

33 American 41.6 45.2

34 American 40.5 40.9

33A American 67.4 65.7

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Washington Reagan: Taxi-Out and Taxi-In TimesNovember 2011

Taxi-Out Times (1-60 Minutes) Taxi-In Times (1-40 Minutes)

Taxi-Out Time (Minutes) Taxi-In Time (Minutes)


Market Profile of the Month – Transcontinental Flights

Key Transcontinental Market Performance – WestboundNovember 2011

Key Transcontinental Market Performance – EastboundNovember 2011

Route CF% D0% D15% A0% A14%JFK-SEA 100.0% 73.3% 92.5% 72.8% 87.8%JFK-SFO 99.7% 68.7% 89.3% 66.2% 81.6%JFK-LAX 100.0% 71.9% 89.5% 60.0% 79.0%BOS-SFO 99.7% 55.3% 87.0% 55.2% 74.6%BOS-LAX 99.6% 53.3% 79.3% 43.0% 64.8%

Route CF% D0% D15% A0% A14%SEA-JFK 99.3% 71.5% 93.8% 80.8% 92.5%LAX-JFK 100.0% 68.0% 89.2% 71.4% 87.9%SFO-JFK 99.5% 68.8% 86.3% 72.0% 87.9%LAX-BOS 99.6% 62.4% 84.5% 61.2% 84.1%SFO-BOS 99.7% 54.8% 82.3% 64.9% 83.9%

18

Market Profile: Transcons

Market Profile of the Month – Transcon Markets (cont’d)

74.0%

89.3%

79.3%

81.4%

75.5%

84.8%

84.0%

96.3%

85.9%

91.0%

0% 20% 40% 60% 80% 100%

JFK-LAX

LAX-JFK

VX UA DL

B6 AA

62.1%

88.6%

73.7%

68.4%

82.9%

93.6%

88.4%

87.9%

90.3%

89.4%

0% 20% 40% 60% 80% 100%

JFK-SFO

SFO-JFK

VX UA DL

B6 AA

A14% Performance from New York (JFK) to Los Angeles and San FranciscoNovember 2011


On-Time Arrivals (A14%) On-Time Arrivals (A14%)

19

Market Profile of the Month – Transcon Markets (cont’d)

69.7%

88.6%

65.5%

69.1%

56.7%

93.5%

60.7%

86.8%

0% 20% 40% 60% 80% 100%

BOS-LAX

LAX-BOS

VX UA B6 AA

50.0%

50.0%

67.5%

77.1%

76.4%

87.3%

81.8%

87.3%

0% 20% 40% 60% 80% 100%

BOS-SFO

SFO-BOS

VX UA B6 CO

A14% Performance from Boston (BOS) to Los Angeles and San FranciscoNovember 2011


On-Time Arrivals (A14%) On-Time Arrivals (A14%)

20* Continental operated flights for United Airlines

*

Hub Performance

Performance by Aircraft Type

Key Market Performance

Airport CF% D0% D15% A0% A14% Taxi-Out

ATL 99.9 79.3 93.0 66.6 88.5 21.0 min

MCO 100.0 80.5 93.1 63.6 88.7 15.0 min

BWI 99.9 86.8 95.3 73.4 91.0 14.9 min

MKE 100.0 86.1 92.1 77.2 92.0 13.1 min

Family CF% D0% D15% A0% A14%

Boeing 717 99.8 84.0 93.7 67.6 88.9

Boeing 737 99.8 81.2 92.8 66.5 87.9

Route CF% D0% D15% A0% A14%

ATL-MCO 100.0 78.9 93.5 63.4 90.0

MCO-ATL 100.0 81.4 94.6 45.7 83.6

ATL-LGA 99.3 73.4 85.4 56.6 76.0

LGA-ATL 98.9 79.3 88.3 59.4 79.7

ATL-TPA 100.0 81.3 94.2 62.1 90.0

TPA-ATL 100.0 86.9 93.4 68.5 88.7

FLL-ATL 100.0 82.4 91.8 57.1 86.7

ATL-FLL 100.0 75.4 93.1 53.9 81.9

BWI-ATL 100.0 87.1 95.2 62.7 88.5

ATL-BWI 100.0 76.4 92.3 72.6 90.4

Individual Carrier Metrics

AirTran Airways Operations PerformanceNovember 2011: 99.8% completed, 93.4% on-time departures, 88.6% on-time arrivals

21

AirTran Airways A14% and CF% by Day

Individual Carrier MetricsO

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All Marketed Flights

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90.0%

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Airport CF% D0% D15% A0% A14% Taxi-OutDFW 99.5 62.6 84.6 67.7 87.1 14.2 minORD 98.4 64.6 82.6 64.2 79.7 16.2 minMIA 99.7 58.3 81.8 69.7 86.7 15.5 minLAX 99.2 70.1 86.8 59.0 80.3 17.0 minLGA 98.3 72.1 84.5 65.7 79.0 22.6 minJFK 99.6 66.3 84.6 68.1 83.0 23.7 min

Family CF% D0% D15% A0% A14%Boeing 737 99.5 63.7 85.4 60.4 82.4Boeing 757 99.9 60.5 82.1 59.4 79.8Boeing 767 99.4 57.9 80.9 56.4 74.6Boeing 777 99.5 53.2 81.5 52.2 72.8

MD-80 Series 99.6 68.0 86.7 61.7 83.8ATR-72 Prop 98.1 70.7 86.5 61.5 86.0

CRJ-700 98.1 66.7 81.3 61.5 78.7ERJ-135/140/145 98.6 74.0 87.5 62.0 83.7

Operator CF% D0% D15% A0% A14%

American 99.3 64.4 85.0 60.3 81.8

American Eagle 98.5 72.7 86.6 63.0 83.4

Executive 81.5 70.7 86.5 61.5 86.0

Chautauqua 97.8 73.2 83.8 49.4 76.5

Hub Performance Mainline & Express

Performance by Aircraft TypeRoute CF% D0% D15% A0% A14%

DFW-LAX 99.6 46.0 84.4 49.4 77.1LAX-DFW 99.4 67.1 87.2 73.1 88.7DFW-ORD 98.5 52.3 78.0 64.8 79.3ORD-DFW 98.9 59.1 82.4 58.2 79.3AUS-DFW 100 80.0 92.8 78.8 92.8DFW-AUS 100 60.9 84.3 55.1 80.6LGA-ORD 98.6 69.5 79.6 59.8 77.5ORD-LGA 98.6 53.3 73.8 59.4 72.2DFW-LGA 99.5 52.7 74.6 60.9 77.0LGA-DFW 99.0 69.4 87.3 61.1 80.2



American Airlines Operations Performance November 2011: 99.1% completed, 85.7% on-time departures, 82.5% on-time arrivals

23

American Airlines A14% and CF% by Day

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Strong winds at ORDand JFK/LGA weather

24

Alaska Airlines Operations PerformanceNovember 2011: 99.1% completed, 89.8% on-time departures, 87.0% on-time arrivals


Performance by Aircraft Type Key Market Performance


Boeing 737 99.5 73.9 89.6 66.8 85.7

B737 Combi 95.3 64.4 81.7 56.2 78.5

CRJ-700 99.1 77.7 90.3 73.7 90.1

Q400 99.2 66.9 91.2 65.1 89.7

Saab 340 87.7 46.0 73.0 40.9 67.2


Alaska 99.2 73.2 89.0 66.0 85.2

Horizon 99.2 66.9 91.2 65.1 89.7

SkyWest 99.1 77.7 90.3 73.7 90.1

PenAir 87.7 46.0 73.0 40.9 67.2


SEA 99.7 70.3 91.3 69.2 89.0 13.5 min

PDX 99.7 70.7 91.1 66.3 89.0 10.5 min

ANC 96.7 68.8 87.0 50.9 75.7 17.2 min

Route CF% D0% D15% A0% A14%PDX-SEA 99.7 72.1 94.1 71.0 94.0SEA-PDX 99.5 64.8 92.4 67.0 91.6GEG-SEA 98.7 75.9 94.1 73.3 91.3SEA-GEG 98.9 71.8 94.6 70.5 94.1ANC-SEA 99.7 67.7 90.1 74.0 89.3SEA-ANC 99.2 59.5 90.1 40.5 72.2LAX-SEA 100.0 72.9 91.0 66.2 87.3SEA-LAX 100.0 71.6 90.3 66.2 87.6SEA-SNA 100.0 88.7 95.7 77.8 95.2SNA-SEA 99.6 84.3 95.6 80.7 92.1


25

Alaska Airlines A14% and CF% by Day

90.0%

92.0%

94.0%

96.0%

98.0%

100.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%

11/1

/11

11/2

/11

11/3

/11

11/4

/11

11/5

/11

11/6

/11

11/7

/11

11/8

/11

11/9

/11

11/1

0/11

11/1

1/11

11/1

2/11

11/1

3/11

11/1

4/11

11/1

5/11

11/1

6/11

11/1

7/11

11/1

8/11

11/1

9/11

11/2

0/11

11/2

1/11

11/2

2/11

11/2

3/11

11/2

4/11

11/2

5/11

11/2

6/11

11/2

7/11

11/2

8/11

11/2

9/11

11/3

0/11

A14% CF%


n-Ti

me

Arr

ival

s (A

14) P

erfo

rman

ceC

ompletion Factor %


26




IAH 99.8 55.7 84.2 65.0 85.5 18.6 min

EWR 98.7 52.8 77.9 59.1 76.0 21.5 min

CLE 99.1 72.0 86.8 69.2 86.9 12.8 min

Family CF% D0% D15% A0% A14%Boeing 737 99.9 52.1 86.2 59.2 82.2Boeing 757 99.8 45.3 81.3 56.1 79.0Boeing 767 99.6 43.8 81.6 59.6 81.2Boeing 777 99.7 30.0 70.2 48.4 68.2CRJ Series 99.6 66.3 87.4 67.0 88.2

Q400 97.6 65.0 77.1 60.9 76.3EMB-170 98.2 69.8 82.9 55.9 79.0ERJ-145 99.5 69.4 84.5 63.3 82.2Saab 340 99.9 69.3 78.9 56.0 76.1

Operator CF% D0% D15% A0% A14%Continental 99.8 50.1 84.9 58.4 81.3ExpressJet 99.5 69.3 84.3 63.3 82.0

Colgan 99.4 66.4 79.1 61.0 78.5CommutAir 96.0 65.4 74.8 57.3 72.3

SkyWest 99.6 66.3 87.4 67.0 88.2Shuttle America 98.2 69.8 82.9 55.9 79.0

Chautauqua 98.7 73.8 86.2 62.5 83.9Trans States 99.7 63.7 88.3 66.8 86.7

Route CF% D0% D15% A0% A14%EWR-IAH 99.7 42.9 86.3 64.4 84.8IAH-EWR 99.4 43.4 80.6 57.5 82.8ORD-IAH 99.7 45.3 82.6 50.5 78.5LAX-IAH 99.7 31.6 83.4 51.5 85.4IAH-LAX 100.0 30.1 80.5 39.1 74.5IAH-MSY 99.7 59.8 91.0 62.5 88.4MSY-IAH 99.7 58.2 93.6 61.9 88.3

BOS-EWR 100.0 61.2 84.0 58.2 82.7EWR-BOS 100.0 61.2 81.3 65.0 83.3SAT-IAH 100.0 72.1 92.5 69.7 88.4


Continental Airlines Operations PerformanceNovember 2011: 99.4% completed, 83.7% on-time departures, 81.1% on-time arrivals

27

Continental Airlines A14% and CF% by Day

90.0%

92.0%

94.0%

96.0%

98.0%

100.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%

11/1

/11

11/2

/11

11/3

/11

11/4

/11

11/5

/11

11/6

/11

11/7

/11

11/8

/11

11/9

/11

11/1

0/11

11/1

1/11

11/1

2/11

11/1

3/11

11/1

4/11

11/1

5/11

11/1

6/11

11/1

7/11

11/1

8/11

11/1

9/11

11/2

0/11

11/2

1/11

11/2

2/11

11/2

3/11

11/2

4/11

11/2

5/11

11/2

6/11

11/2

7/11

11/2

8/11

11/2

9/11

11/3

0/11

A14% CF%


n-Ti

me

Arr

ival

s (A

14) P

erfo

rman

ceC

ompletion Factor %


28


Performance by Aircraft TypeKey Market Performance

Airport CF% D0% D15% A0% A14% Taxi-OutATL 99.8 69.2 86.5 69.5 87.0 20.9 minDTW 99.5 72.8 87.2 72.3 87.8 18.9 minMSP 99.7 80.4 91.2 80.9 92.0 18.3 minSLC 99.6 76.8 92.2 76.1 91.4 18.9 minMEM 99.3 76.3 89.4 73.0 89.7 17.1 minJFK 99.1 75.1 87.3 74.4 86.6 27.0 minCVG 99.5 72.6 87.9 73.7 88.9 15.8 min

Family CF% D0% D15% A0% A14%Airbus 319/320 99.5 75.6 91.1 74.6 90.0

Airbus 330 99.8 59.8 84.8 62.3 78.0Boeing 737 100.0 71.7 91.0 73.3 90.0Boeing 747 99.3 62.0 78.9 66.5 78.2Boeing 757 99.9 69.6 90.5 68.5 87.6Boeing 767 99.5 73.2 89.2 68.4 85.7Boeing 777 99.1 73.7 90.2 72.4 87.3CRJ Series 99.2 75.8 87.7 71.1 86.0

DC-9-50 99.8 72.3 85.8 69.1 84.4EMB-120 99.7 73.3 91.6 72.0 87.8

EMB-170/175 98.8 80.2 90.1 72.4 87.0ERJ-145 98.5 71.6 85.3 61.4 82.1MD-88 99.9 78.0 91.8 76.0 90.7MD-90 99.7 71.3 87.4 71.3 87.1

Saab 340 98.6 86.2 92.2 84.4 91.7

Operator CF% D0% D15% A0% A14%Delta 99.8 73.4 90.4 72.2 88.7

Atlantic Southeast 99.6 72.3 84.7 68.7 84.0Pinnacle 99.0 78.5 88.9 72.7 86.7SkyWest 99.3 76.3 90.6 72.4 87.8Comair 98.9 77.4 88.2 68.2 85.2Mesaba 98.8 76.9 88.2 75.9 88.1

Compass 99.6 83.5 91.6 78.1 90.4Shuttle America 98.0 76.0 88.2 65.4 82.8

Chautauqua 98.5 71.6 85.3 61.4 82.1

Route CF% D0% D15% A0% A14%LGA-ATL 99.1 73.5 88.8 75.1 87.9ATL-LGA 99.1 62.4 81.7 65.7 79.6ATL-MCO 100.0 67.7 89.1 65.9 86.3MCO-ATL 100.0 80.3 94.8 71.2 89.7DCA-ATL 100.0 71.5 92.9 74.2 89.5ATL-DCA 99.5 75.0 90.7 63.7 87.3DCA-LGA 93.4 88.6 93.5 67.6 83.2LGA-DCA 93.9 84.4 93.8 72.8 90.4ATL-FLL 100.0 64.6 91.1 69.9 88.9FLL-ATL 99.7 70.0 92.7 71.7 89.6


Delta Air Lines Operations PerformanceNovember 2011: 99.4% completed, 89.0% on-time departures, 87.1% on-time arrivals

29

Delta Air Lines A14% and CF% by Day

90.0%

91.0%

92.0%

93.0%

94.0%

95.0%

96.0%

97.0%

98.0%

99.0%

100.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%

11/1

/11

11/2

/11

11/3

/11

11/4

/11

11/5

/11

11/6

/11

11/7

/11

11/8

/11

11/9

/11

11/1

0/11

11/1

1/11

11/1

2/11

11/1

3/11

11/1

4/11

11/1

5/11

11/1

6/11

11/1

7/11

11/1

8/11

11/1

9/11

11/2

0/11

11/2

1/11

11/2

2/11

11/2

3/11

11/2

4/11

11/2

5/11

11/2

6/11

11/2

7/11

11/2

8/11

11/2

9/11

11/3

0/11

A14% CF%


n-Ti

me

Arr

ival

s (A

14) P

erfo

rman

ceC

ompletion Factor %


30




A318/319/320 99.9 61.3 88.1 62.5 86.7

Q400 99.3 75.2 91.7 69.8 89.5

EMB-170/190 99.8 64.6 84.2 53.8 78.6

ERJ-135 99.2 75.4 90.3 59.4 85.2


DEN 99.9 57.2 86.7 65.2 88.7 13.6 min

MKE 99.7 70.1 86.3 57.7 84.7 13.4 min

MCI 99.8 58.5 83.8 53.1 75.3 13.0 min

Route CF% D0% D15% A0% A14%DEN-LAS 100.0 59.7 92.6 50.3 85.1LAS-DEN 100.0 68.1 91.9 71.9 90.8DEN-COS 98.8 73.0 93.7 71.7 90.6COS-DEN 98.1 75.2 96.2 68.2 89.8LAX-DEN 100.0 62.3 91.8 61.6 91.8DEN-LAX 99.4 53.8 89.1 51.9 79.5DEN-MKE 100.0 59.0 85.3 67.3 87.8MKE-DEN 100.0 68.8 90.8 58.2 87.2DEN-PDX 100.0 55.8 86.4 53.7 79.6PDX-DEN 100.0 66.4 87.7 68.5 91.1


Frontier 99.0 61.3 88.1 62.5 86.7

Republic 99.5 66.1 85.3 56.1 80.2

Chautauqua 98.6 75.4 90.3 59.4 85.2


Frontier Airlines Operations PerformanceNovember 2011: 99.8% completed, 87.6% on-time departures, 84.8% on-time arrivals

31

Frontier Airlines A14% and CF% by Day


n-Ti

me

Arr

ival

s (A

14) P

erfo

rman

ceC

ompletion Factor %


32

90.0%

92.0%

94.0%

96.0%

98.0%

100.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%

11/1

/11

11/2

/11

11/3

/11

11/4

/11

11/5

/11

11/6

/11

11/7

/11

11/8

/11

11/9

/11

11/1

0/11

11/1

1/11

11/1

2/11

11/1

3/11

11/1

4/11

11/1

5/11

11/1

6/11

11/1

7/11

11/1

8/11

11/1

9/11

11/2

0/11

11/2

1/11

11/2

2/11

11/2

3/11

11/2

4/11

11/2

5/11

11/2

6/11

11/2

7/11

11/2

8/11

11/2

9/11

11/3

0/11

A14% CF%

Focus City Performance


Key Market PerformanceAirport CF% D0% D15% A0% A14% Taxi-Out

JFK 100.0 69.1 86.6 69.3 85.8 22.6 min

BOS 100.0 70.5 87.6 70.9 87.3 18.5 min

MCO 99.9 70.8 86.1 76.7 88.6 17.4 min

FLL 99.9 67.9 84.4 71.7 87.1 16.6 min

LGB 100.0 65.9 87.1 70.7 88.8 14.0 min

SJU 99.9 63.6 84.9 60.4 86.7 16.8 min


Airbus A320 100.0 68.3 86.4 68.5 85.5

EMB-190 99.9 74.8 86.8 72.0 86.9


FLL-JFK 100.0 69.2 88.3 73.3 90.5

JFK-FLL 100.0 68.8 86.0 77.6 90.4

JFK-MCO 100.0 63.7 86.5 79.4 90.6

MCO-JFK 99.6 73.6 89.4 55.8 84.2

MCO-BOS 100.0 67.2 84.8 56.4 87.3

BOS-MCO 100.0 68.5 90.6 78.3 91.6

BUF-JFK 99.5 79.6 89.8 77.6 88.8

JFK-BUF 99.5 66.3 83.7 79.6 87.8

BOS-DCA 100.0 84.0 94.7 85.6 93.1

DCA-BOS 100.0 83.5 93.1 84.0 92.0


JetBlue Airways Operations PerformanceNovember 2011: 99.9% completed, 86.6% on-time departures, 86.0% on-time arrivals

33

JetBlue Airways A14% and CF% by Day


n-Ti

me

Arr

ival

s (A

14) P

erfo

rman

ceC

ompletion Factor %


34

90.0%

92.0%

94.0%

96.0%

98.0%

100.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%

11/1

/11

11/2

/11

11/3

/11

11/4

/11

11/5

/11

11/6

/11

11/7

/11

11/8

/11

11/9

/11

11/1

0/11

11/1

1/11

11/1

2/11

11/1

3/11

11/1

4/11

11/1

5/11

11/1

6/11

11/1

7/11

11/1

8/11

11/1

9/11

11/2

0/11

11/2

1/11

11/2

2/11

11/2

3/11

11/2

4/11

11/2

5/11

11/2

6/11

11/2

7/11

11/2

8/11

11/2

9/11

11/3

0/11

A14% CF%





MDW 99.8 70.1 88.6 82.2 91.3 12.0 min

LAS 99.6 65.1 86.4 72.8 88.0 14.1 min

BWI 99.8 68.9 89.3 78.9 91.1 12.6 min

DEN 99.8 64.1 85.7 80.5 90.6 12.7 min

DAL 99.1 62.5 87.6 75.8 89.3 11.0 min


Boeing 737 99.5 69.1 88.7 76.0 88.8


DAL-HOU 97.0 64.2 87.4 64.3 85.4

HOU-DAL 97.4 65.7 89.0 70.5 86.6

LAX-OAK 97.7 66.8 86.3 72.4 86.3

OAK-LAX 97.4 62.7 90.2 65.9 86.8

PHX-LAS 98.4 64.1 87.7 72.1 88.2

SAT-DAL 99.2 70.9 90.8 80.7 91.3

LAS-PHX 98.6 67.4 86.0 70.7 86.3

DAL-SAT 99.2 66.2 92.6 67.3 87.1

BUR-OAK 98.9 76.9 90.5 79.7 91.4

OAK-BUR 98.9 74.7 93.0 77.7 90.5


Southwest Airlines Operations PerformanceNovember 2011: 99.5% completed, 88.7% on-time departures, 88.8% on-time arrivals

35

Southwest Airlines A14% and CF% by Day


n-Ti

me

Arr

ival

s (A

14) P

erfo

rman

ceC

ompletion Factor %


36

90.0%

92.0%

94.0%

96.0%

98.0%

100.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%

11/1

/11

11/2

/11

11/3

/11

11/4

/11

11/5

/11

11/6

/11

11/7

/11

11/8

/11

11/9

/11

11/1

0/11

11/1

1/11

11/1

2/11

11/1

3/11

11/1

4/11

11/1

5/11

11/1

6/11

11/1

7/11

11/1

8/11

11/1

9/11

11/2

0/11

11/2

1/11

11/2

2/11

11/2

3/11

11/2

4/11

11/2

5/11

11/2

6/11

11/2

7/11

11/2

8/11

11/2

9/11

11/3

0/11

A14% CF%


Performance by Aircraft TypeKey Market Performance


ORD 98.4 67.8 82.7 66.6 80.5 17.5 min

DEN 99.4 70.7 88.8 72.6 88.3 14.6 min

IAD 99.5 70.2 85.8 68.5 85.2 17.6 min

SFO 98.0 56.7 76.7 56.2 73.7 18.4 min

LAX 99.2 64.2 83.7 58.2 80.4 17.9 min

Family CF% D0% D15% A0% A14%A319/320 99.3 69.8 85.5 67.0 83.0

Airbus A330* 96.4 40.0 84.0 85.2 92.6Boeing 747 99.3 39.4 69.1 43.5 58.2Boeing 757 99.6 61.6 87.2 63.9 83.8Boeing 767 98.9 64.4 87.1 66.6 83.2Boeing 777 99.4 53.9 81.7 49.0 72.6

CRJ-200/700 98.5 70.7 84.7 64.0 82.3Dash-8-200 99.5 74.7 85.8 65.9 82.3EMB-120 96.7 58.8 76.7 52.4 74.1EMB-170 98.3 74.3 86.8 59.8 81.7ERJ-145 98.6 71.7 84.3 67.2 82.5Saab 340 99.7 80.9 87.0 72.5 85.2

Operator CF% D0% D15% A0% A14%SkyWest 98.0 66.1 82.2 60.0 79.7United 99.4 65.6 85.4 64.5 82.0

ExpressJet 98.5 72.0 84.3 67.5 82.6Shuttle America 98.3 74.3 86.8 59.8 81.7

GoJet 98.9 78.1 88.8 66.5 85.5Colgan 99.6 78.7 86.6 70.2 84.2Mesa 98.5 76.9 88.7 69.7 86.6

Atlantic Southeast 97.9 66.0 76.3 61.5 75.1Trans States 98.7 70.0 84.3 65.0 81.7Aer Lingus 96.4 40.0 84.0 85.2 92.6

Route CF% D0% D15% A0% A14%SFO-LAX 98.2 65.1 81.3 59.4 76.9LGA-ORD 96.5 70.2 85.6 60.2 80.0LAX-SFO 98.3 56.5 75.1 53.4 70.0ORD-LGA 97.0 60.4 74.9 53.4 72.0SFO-ORD 98.7 57.8 83.0 66.0 83.0ORD-SFO 99.4 54.7 77.9 51.8 75.6DCA-ORD 97.7 75.4 87.6 68.5 83.5ORD-DCA 97.2 69.8 84.0 62.2 82.0LAX-SAN 98.1 59.8 82.9 47.5 78.5SAN-LAX 98.1 59.0 82.2 49.8 75.9


United Airlines Operations PerformanceNovember 2011: 98.6% completed, 84.3% on-time departures, 81.5% on-time arrivals

37* A330 Operated by Aer Lingus IAD-MAD

United Airlines A14% and CF% by Day

80.0%

85.0%

90.0%

95.0%

100.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%

11/1

/11

11/2

/11

11/3

/11

11/4

/11

11/5

/11

11/6

/11

11/7

/11

11/8

/11

11/9

/11

11/1

0/11

11/1

1/11

11/1

2/11

11/1

3/11

11/1

4/11

11/1

5/11

11/1

6/11

11/1

7/11

11/1

8/11

11/1

9/11

11/2

0/11

11/2

1/11

11/2

2/11

11/2

3/11

11/2

4/11

11/2

5/11

11/2

6/11

11/2

7/11

11/2

8/11

11/2

9/11

11/3

0/11

A14% CF%


On-

Tim

e A

rriv

als

(A14

) Per

form

ance

Com

pletion Factor %


Strong winds at ORD

38




CLT 99.2 69.3 88.5 66.5 87.0 19.4 min

PHL 97.0 65.2 80.5 59.3 76.5 19.5 min

PHX 99.5 75.6 91.5 75.2 92.4 17.9 min

Family CF% D0% D15% A0% A14%Airbus A319/320/321 99.4 74.5 91.6 69.4 88.3

Airbus A330 99.2 77.0 89.6 70.6 83.8Boeing 737 99.7 69.4 90.8 67.9 88.5Boeing 757 99.6 71.2 89.8 70.5 87.2Boeing 767 99.3 70.7 86.5 64.2 80.1CRJ Series 98.0 69.0 83.4 60.0 79.7

Dash 8-100/300 95.1 62.6 79.0 61.7 77.7EMB-170/175/190 98.6 78.2 88.3 61.3 82.4

ERJ-145 98.9 68.4 80.0 51.4 73.0Saab 340 93.2 69.9 79.5 67.6 79.5

Operator CF% D0% D15% A0% A14%US Airways 99.4 73.9 91.1 69.4 88.0

Air Wisconsin 97.1 64.1 77.8 53.8 72.9Piedmont 94.8 59.4 77.3 60.0 76.0Republic 98.7 77.3 87.8 58.4 81.2

PSA Airlines 98.7 66.7 85.9 57.9 82.2Mesa 98.8 83.7 91.9 76.2 90.6

Chautauqua 98.9 66.9 80.1 44.2 70.7Mesaba 91.9 65.3 76.7 67.8 77.9

Trans States 99.0 70.8 79.8 63.7 76.9Colgan 95.5 77.7 84.3 67.3 82.3

Route CF% D0% D15% A0% A14%PHL-LGA 95.9 49.2 64.9 36.0 53.4LGA-PHL 91.6 52.4 70.0 48.8 64.9PHL-BOS 97.9 74.5 86.8 70.5 85.4BOS-PHL 98.1 77.6 89.2 75.2 85.8DCA-LGA 96.7 84.7 93.7 63.2 83.9LGA-DCA 97.2 85.9 93.5 76.7 89.3BOS-DCA 99.5 84.9 92.9 73.5 89.9DCA-BOS 99.5 78.0 91.8 73.8 89.4BOS-LGA 97.6 88.6 92.7 70.5 86.2LGA-BOS 97.1 87.2 92.1 77.1 88.3


US Airways Operations PerformanceNovember 2011: 98.2% completed, 86.3% on-time departures, 82.7% on-time arrivals

39

US Airways A14% and CF% by Day

80.0%

82.0%

84.0%

86.0%

88.0%

90.0%

92.0%

94.0%

96.0%

98.0%

100.0%

50.0%

55.0%

60.0%

65.0%

70.0%

75.0%

80.0%

85.0%

90.0%

95.0%

100.0%

11/1

/11

11/2

/11

11/3

/11

11/4

/11

11/5

/11

11/6

/11

11/7

/11

11/8

/11

11/9

/11

11/1

0/11

11/1

1/11

11/1

2/11

11/1

3/11

11/1

4/11

11/1

5/11

11/1

6/11

11/1

7/11

11/1

8/11

11/1

9/11

11/2

0/11

11/2

1/11

11/2

2/11

11/2

3/11

11/2

4/11

11/2

5/11

11/2

6/11

11/2

7/11

11/2

8/11

11/2

9/11

11/3

0/11

A14% CF%


n-Ti

me

Arr

ival

s (A

14) P

erfo

rman

ceC

ompletion Factor %


Weather & low visibilityat LGA and PHL hubs

40





SFO 99.9 61.6 85.2 65.8 79.2 13.7 min

LAX 99.9 56.8 83.6 56.4 82.5 10.9 min

JFK 100.0 46.4 88.3 65.6 89.3 21.0 min

BOS 99.1 50.0 82.1 59.3 87.0 18.5 min


LAX-SFO 100.0 54.9 72.3 61.7 70.9

SFO-LAX 100.0 59.2 81.1 55.3 80.6

LAS-SFO 100.0 55.6 69.1 58.1 70.9

SFO-LAS 100.0 73.3 90.0 72.8 89.4

JFK-LAX 100.0 45.2 87.6 65.5 85.9

LAX-JFK 100.0 59.5 88.7 66.3 91.0

JFK-SFO 100.0 43.8 88.2 73.6 90.3

SFO-JFK 100.0 61.2 85.6 66.7 89.4

SAN-SFO 100.0 45.9 69.9 53.4 65.4

SFO-SAN 100.0 56.9 86.2 72.2 84.2


Airbus A319/320 99.9 57.1 83.5 63.8 83.4


Virgin America Operations PerformanceNovember 2011: 99.9% completed, 83.5% on-time departures, 83.4% on-time arrivals

41

Virgin America A14% and CF% by Day


n-Ti

me

Arr

ival

s (A

14) P

erfo

rman

ceC

ompletion Factor %


42

90.0%

92.0%

94.0%

96.0%

98.0%

100.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%

11/1

/11

11/2

/11

11/3

/11

11/4

/11

11/5

/11

11/6

/11

11/7

/11

11/8

/11

11/9

/11

11/1

0/11

11/1

1/11

11/1

2/11

11/1

3/11

11/1

4/11

11/1

5/11

11/1

6/11

11/1

7/11

11/1

8/11

11/1

9/11

11/2

0/11

11/2

1/11

11/2

2/11

11/2

3/11

11/2

4/11

11/2

5/11

11/2

6/11

11/2

7/11

11/2

8/11

11/2

9/11

11/3

0/11

A14% CF%

Notes & Methods

Methodology. masFlight operations data is collected from various operational and schedule providers and matched using proprietary algorithms. Data sources include flight, schedule and aircraft position data obtained from airlines, purchased from third-party commercial vendors, and collected from real-time information feeds from the Federal Aviation Administration, NOAA and other government sources.

Legal Terms of Use. You may not sell, sublicense, transfer, reverse engineer, distribute or otherwise alter any part of masFlight Daily Reports without prior approval from Marks Systems Inc. You may not utilize masFlight data for any aviation, commercial, operational, law enforcement, or judicial activity that relies on the accuracy, availability, or validity of the data or summaries provided, including for any passenger rights claims actions such as those under DOT Part 259 or EU Regulation 261/2004.

Copyright 2011 Marks Systems Inc., masflight.com, All Rights Reserved

For more information, please contact:Edmund OtubuahDirector of Aviation [email protected]

43

Methodology

masFlight Solutions

Daily Email Report

We offer masFlight Daily, a daily email report for airlines, airports, aviation-focused professionals and observers. We summarize weather and operational performance by carrier, by fleet type, and by hub operation.

Sign up for daily reports at:masflightdaily.com

44

Custom Analytics

Our team provides custom analytics for airlines, airports and industry stakeholders. Reports include benchmarking, route analysis, delay analysis, and other operational data.

Contact [email protected] for more information

We host, normalize, link and expose big data to users worldwide. Our vertical market solutions feature easy-to-use self-service tools. masFlight is our aviation platform focused on airlines, airports, and analysts.

About Marks Systems

Marks Systems provides integrated data warehousing and analysis applications for vertical markets.

Marks Systems provides a core platform of climate, geography, population demographics, transportation/logistics, energy, and other official and commercial data sets that can be easily referenced and incorporated into other applications.

We provide advanced query tools that can search, link, validate and present information, either through our hosted web/tablet applications, masXML, our web services interface, or our SQL hosting service.

With extensive backgrounds in enterprise software, data warehousing, and analysis tools, our team knows validation, optimization and interface design. We set out to build a flexible, scalable solution for warehousing and linking diverse data sets by leveraging cloud infrastructure.

Marks Systems is a privately held company based in the Washington, DC area.

Marks Systems Inc.4833 Rugby AvenueSuite 301Bethesda, MD 20814(888) 809-2750 Toll-Free

MarksSystems.com

Press Contact:[email protected]

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masflight mpr nov 2011 report

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