Listening into Action (LiA)Pass it On Event

3rd July 2013

Linen & Equipment

The Team

Our Mission and Aims

• To create a Equipment Swap Scheme

(for essential Ward Equipment)

• Improve Linen Levels throughout The Trust

• Ensure the Linen Delivery Times are correct for the demands of the Ward.

• We need to be Equipped to Succeed.

Case for ChangeEquipment• Not enough on the ward• Staff not sure what to do if broken• Part of the equipment works but not all• Equipment too old• When equipment sent for repair takes forever to be returned

Linen• Not enough delivered• Pyjamas don’t match• Patients don’t bring their own nightwear • Nighties ripped up the back• Only one delivery per day

How this work links with Trust Values and Goals

• Our 5 Year Priorities state we want to be the top NHS Hospital Trust in the North West for patient, customer and staff satisfaction

• Our Core Values PROUD state:– Patients are at the heart of everything we do– United to provide the best possible patient care– Dedicated to excellence in all that we do

Our Approach

• We held a staff conversation and invited key staff

• Good representation of roles and services including Matron, model ward lead, supplies, linen services, EBME, ward staff

• Used feedback from the Big Conversations to set the scene and start staff thinking about what we need to do to make things better

• Identified quick wins and 3 high impact actions

What staff said at the Big Conversations….• Lack of domestic equipment and materials

• Lost equipment and time wasted looking for equipment

• Neonatal provisions

• Not being able to order myself

• Lack of regular area and equipment checks

• Old and broken equipment and how to get equipment fixed

• Lack of linen including pyjamas and pillows

• Lack of wheelchairs, chairs, desks, telephone lines, sonicaids, cups, bins, distraction materials, re-enablement equipment, pharmacy stocks

• Funding for equipment

• Ordering process and orders going astray

How to get equipment fixed simple guide

Additional linen top-up service provided to DME in afternoon as high users

Hotel services equipment purchased including grounds maintenance (£37K)

Injected delivery levels of towels

Quick Wins

Grounds Maintenance Equipment

3 High Impact Actions

• Review and increase delivery times

• Review and increase baseline levels of nightwear and towels

• Introduce swap service for equipment and label top 5 kit with repair/maintenance information

Benefits to Patients/Staff/TrustPatients

– Linen available when needed

– Equipment available and in good working order when needed

– Patient privacy, dignity and safety maintained

Staff– Staff less frustrated having to look for linen and equipment, understand how to get

equipment repaired and feel listened to

Trust– Positive patient experience, improved staff satisfaction and engagement

Measures of Success

• Fewer complaints

• Positive patient experience with privacy and dignity respected

• Staff feeling more confident that equipment is available and ready for use and that problems and frustrations are dealt with as identified in LiA Pulse check

Summary and Next Steps• Ongoing monitoring of linen levels

• Linen staff to take responsibility for linen delivery

• Labelling of top 5 kit with repair and maintenance information

• Replacement programme for old equipment

• Submit business case regarding staffing levels, equipment/linen

Key Benefit of LiA

• Engaging with staff across divisions and at different levels has lead to the achievements made so far

THANK YOU!Any Questions?

For further Information on this work please contact

Name/s - Mr. Dave McLarney

Department - Hotel Services, APH

Ext - 2660

email - david.mclarney@nhs.net