yash hospital

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PRACTICAL STUDIES REPORT ON

YASH HOSPITAL

PREPARED BY

RAKESH BHAKTANI

GUIDANCE BY

VIDITA VITHLANI

SUBMITTED TO

SAURASHTRA UNIVERSITY

ACEDEMIC YEAR

2011-2012

STREAM

SHREE R.P. BHALODIYA COLLEGE

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B.B.A. SEM-4

PERSONAL INFORMATION

NAME : RAKESH BHAKTANI


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FACULTY : S.Y.B.B.A.

ACEDEMIC YEAR : 2011-2012

PROJECT REPORT : YASH HOSPITAL

CENTER : RAJKOT

SUBMITTED TO : SAURASTRA UNIVERSITY

DATE OF VISIT : 05.01.2012 TO 20.01.2012


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DECLARATION

I the undersigned Mr. RAKESH BHAKTANI, a student of S.Y.B.B.A. here by

declare that the project work presented in this report is my own and has been carried the

out under the supervision of VIDITA VITHLANI of SHREE R. P. BHALODIYA

COLLEGE, Rajkot.

This report has not been submitted previously for other university for any

other examination.

Place : Rajkot

Date

RAKESH BHAKTANI

(Signature of the student.)

PREFACE


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The industrial training, from the practical study point of view, is very important

for B.B.A. student, as it bridges the gap between the theoretical and the practical aspect.

Hence every student has to take industrial training in services sector as per the university

rule.

The main object of practical training at S.Y.B.B.A. level is to gain the practical

and ability to perform specified job in industrial environment in systematic and modern

way.

I have selected YASH HOSPITAL for my visit, which provides better aid

services to the people. YASH HOSPITAL is multispecialist hospital .They provided

many types of health related services.

ACKNOWLEDGEMENT


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As man is social being one cannot be successful without the co-operation of the

family, friends and society.

I am very thankful to my family for encouraging me and supporting me at all

times.

I am thankful to all my friends who have always been with me whenever I

needed.

I am heartily thankful to our Dr.Dinesh Chauhan who has been source of

inspiration for me and to VIDITA VITHLANI for his constant guidance in preparing the

project work.

I am also thankful to the owners, management and whole staff of YASH

HOSPITAL Pvt. Ltd. for their valued co-operation and helping me to complete this

project on industrial visit.

Last but not the least I thank god for helping me throughout, because without his

permission even a leaf cannot move.


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YASHHOSPI+ALINDEX

Sr. No. Particular Page no.

1. GENERAL INFORMATION 09

2. SERVICE DEPARTMENT 19

3. MARKETING DEPARTMENT 44

4. FINANCIAL DEPARTMENT 55

5. PERSONNEL DEPARTMENT

6. SWOT ANALYSIS 687. MESSAGE TO THEIR CUSTOMER 72

8. FUTURE PLANS 74

9. SUGGESTION 76

10. CONCLUSION 78

11. BIBLIOGRAPHY 80


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GENERAL INFORMATION

INDEX


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Sr. No. Particular

1. PROFILE OF THE COMPANY

2. HISTORY OF THE UNIT

3. FORM AND SIZE OF THE UNIT

4. ORGANIZATION STRUCTURE

5. MISSION & OBJECTIVE OF THE UNIT

6. MANAGING GROUP

7. WORKING HOURS AND DAYS

8. TIME KEEPING SYSTEM

1. PROFIL OF THE COMPANY

Name of the company : YASH HOSPITAL PVT. LTD.


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Full Address : YASH Hospital Pvt. Ltd.

Vidhya nagar main road,

Rajkot-360 002

Telephone No. : 91-281-3209814 , 2360342/43/44

Email : YASHhospital@hotmail .com

Year of establishment : 2007

Registered office : YASH Hospital Pvt. Ltd.

Opp. Vishveshwar temple,

Mavdimain road,

Mavdi Plot,

Rajkot 360 004.

Number of employee : About 43


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2. HISTORY

The main promoters of YASH HOSPITAL are Dr. Dinesh Chauhan &

Miss. Jagruti Chauhan. Vidhyanagar road & Mangala road area hospitals were available

but lack of some facilities and medical services people were need to go out to other state

or long distance. So Dr. Dinesh Chauhan & Miss. Jagruti Chauhan thinking for this

hospital where all type of facilities or services are available.

Dinesh Chauhan & Miss. Jagruti Chauhan established this hospital on 29 July

2007. as a medium scale unit. YASH HOSPITAL is multispecialist hospital so many

types of medical services are available. YASH HOSPITAL developed very well and get

good name in providing better health related services.

3. FORM AND SIZE


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YASH HOSPITAL was established by Dinesh Chauhan & Miss. Jagruti Chauhan.

It is established as partnership firm. YASH HOSPITAL is a medium scale unit. It is

situated Vidhyanagar road in Rajkot. It is located with axpro. 4000 esq. is of land.

At present the investment of YASH HOSPITAL in equipments, land and building

is about more then 5,00,00,000 being a medium scale unit.

In the YASH HOSPITAL there are about 43 workers and mainly the unit is

working on electricity and generator.


Board of Directors


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YASHHOSPI+ALManaging Directors

Service Personnel Marketing Finance

Department Department Department Department

Service Personnel Marketing

Manager Manager Manager Chief

Accountant

Administrative

Officer

Assistant Manager Accountant

Officer Research

Develop

Assistant Clerical staff

Supervisors Sales

Assistant

Workers

Workers


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5. MISSION &OBJECTIV OF

THE UNIT

YASH HOSPITAL is multispecialist hospital. The main aim of Yash Hospital is

to provide all kind of medical services. YASH HOSPITAL has some other objective and

mission that are as under.

To improve people health for better living life and gives some maximum

contribution in future in providing medical services.

Provide reliable medical services to the people.

Provide all kind of medical services at one hospital.


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Provide medical facilities at a reasonable rate.

Provide emergency services at 24 hours.

Increasing employment and also increasing satisfaction of employee.

6. MANAGING GROUP

Management is the very important for every firm or sector. Without proper

management firm can not achieve its goals and objective.

YASH HOSPITAL has separate managing group. They are managing all the

activity of the hospital and take better decision in favor of hospital. They are plane all the

activity, organizing, directing, and controlling all the activity.

The managing group of YASH HOSPITAL invovles

Dr. Dinesh Chauhan

Dr. Jagruti Chauhan

Dr. Deepak Patel

Dr. Dharani

Dr. Sahid Khatri


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They all are taking better decision for hospital and manage hospital very well.

7. WORKING HOURS AND DAYS

YASH HOSPITAL is multispecialist hospital that provided medical services to

the people. The main aim of YASH HOSPITAL is to improve people health for better

living of life.

Working hours of the YASH HOSPITAL is 24 hours in emergency and working

days is full days of the year it means 365 days provided services.


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8. TIME KEEPING SYSTEM

Time waits for none Time keeping system is very essential for the regulation of

employee & for maintenance the productivity of the unit. There are many factors, which

affects the time keeping like better services, customer satisfaction etc.

The timing of the work at YASH HOSPITAL is as below.

For Doctor : 09:30 am to 12:30 pmSHREE R.P. BHALODIYA COLLEGE

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YASHHOSPI+AL12.30 pm to 5:00 pm Break

05:00 pm to 8:30 pm

For officer/ workers : 09:00 am to 01:00 pm

01:00 pm to 04:00 pm Break

04:00 pm to 09:00 pm

For night workers : 08:00 pm to 08:00 am

There are many doctor are coming from the outside for providing different kinds of

medical services. They are specialist in them fields. They are coming as per them time

schedule that are predetermine.

A register for making daily presence is maintained by the personal department. The

assistant carry out this work. They are also used thumb machine for maintaining attended

and it is very useful for maintaining records of the attended.


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SERVICE DEPARTMENT

INDEX


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Sr. No. Particular

1. BRIEF INTRODUCTION

2. VIEW OF SERVICE MANAGER


4. LIST OF DIFFERENT SERVICESMENT

5. STRUCTURE FOR PROVIDING SERVICE

1. BRIEF INTRODUCTION OF SERVICE DEPARTMENT

Service means the action of helping someone working for someone system

supplying a public need and ready to assist someone when required.


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YASHHOSPI+ALService is the most important part and major for the success of any unit. Without a

service, marketing can not be imagined. Service is one of tool in the hands of the

marketing through which gives life to all marketing program. Some as service department

is most important in any of unit which is providing service to the people. In service

department taking activity related with service provide by the unit. Service manager

always try to provide better service to the customer. With better service unit can create

good image in market or society and can be achieve target and objective easily.

YASH HOSPITAL has separate service department. In this department taking

activity of provide better service to the patient. Service manager always try to improve in

service and add some new service. And also fined what is require service and what are

demands of the patient and provide that type of service to the people.

2. VIEW OF SERVICE MANAGER

YASH HOSPITAL provides medical services and other service to the society. It

is not produce any type of goods. So service is the most important for the unit. Dr.

Dharani is the service manger of the YASH HOSPITAL. He always tries to provide

better service to the society. He is providing service as per requirement of the patient.


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YASHHOSPI+ALDr. Dharani manage service department very well. YASH HOSPITAL provides

medical service to the people. It is necessary to provide service at a right time. So

timining is most important for them. Dr. Dharani decide what type of service, when

provide, and how to provide service to the patient. Dr. Dharani also contact to some

contractor for providing better service to the people.


Organization structure is very useful any unit because with help all employees can

understand his authority and responsibility can establish good relationship between the

different employees.

YASH HOSPITAL has separate service department and they follows the

following chart for the management of service department.


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YASHHOSPI+ALService Department

Service Manager

Assistant Officer

Supervisors

Workers

4. LIST OF DIFFERENT SERVICE


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YASHHOSPI+ALYASH HOSPITAL establishes provide medical service and other service to the

people. They provide many kind of medical service to the people. List of main service

medical services are as under.

General surgical

Orthopedic

Bone specialists

High risk delivery

Child disease

Skeen disease

Above all the medical service available at YASH HOSPITAL. They are also

arrange free checkup camp for different disease like Child disease camp, ladies disease

camp etc. they are also arrange Health management plan , before joining job checkup,

executive physically checkup, heart disease checkup etc.

List of other service

YASH HOSPITAL also provides other services that are as under.

24 hours ambulance with fully equipment and staff member.

24 hours canteen, stretcher lift, generator, inventor.

24 hours laboratory.


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YASHHOSPI+AL Cold and hot water and R.O. system

Music system, C.C.T.V.

Operation Theater with fully equipment facilities.

Large I.C.C.U. with 8 beds

Telephone facilities, utility room, coat for relatives, online radio in hall hospital, bedside

drawer, television, A.C., toilet, vacuum.

Medical store for medicine

They are providing many kind of medical and other reliable service to the

society.


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5. STRUCTURE FOR PROVIDING SERVICE

The structure of the YASH HOSPITAL very well for providing service to the

people easily.

Structure

Ground floor First floor Second floor Third floor

Emergency word office of doctors general word for ladies operation theater

Canteen laboratory general word for gents N.I.C.U.

Medical store accounting depa. Special Sector Labor room

Reception 1.semi special room I.C.C.U./ I.C.U.

2. Deluxe room

3. Special room


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Marketing Department

INDEX

Sr. No. Particular


2. VIEW OF MARKETING MANAGER

3. ORGANIZATION CHART

4. ADVERTISING

5. EXHIBITION AND SEMINARS

6. CATELOGUES


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7. COMPETITIORS

8. CUSTOMER CARE DEPARTMENT

1. INTRODUCTION

Marketing is everywhere. Formally or informally, people and organization engage

in vast number of activities that could be called marketing. Good marketing has becomes

an increasing vital ingredient for business success. And marketing profoundly affects our

day to day lives.

Man haves unlimited and repetitive want in nature. To satisfy these wants,

products are to be produced, offer service and to be exchanged. When the word

exchange comes the word marketing automatically comes into the point exchange is

the most important and powerful function in marketing. Marketing may be explained as a


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YASHHOSPI+ALbusiness function interested with creation and satisfaction at customers to achieve the

aims at business marketing department is very much important for a business and it plays

a key role for increasing public relationship.

YASH HOSPITAL is having a marketing department and the person in charge of

the department is Dr. Sahid Khatri , who is experienced & expert in marketing. In this

department taking all the activities related to marketing of the service.

The head of the marketing department is the general manager. There is a line type

of organization, thus authority flows upward to downward & responsibility from bottom

to top level.

2. VIEW OF MARKETING MANAGER

Marketing department is very important for any business unit. Without marketing

business can not success fully selling product or service in the market. Same as marketing

manager also play very important roll in the organization. He is taking many activities for

marketing.

In YASH HOSPITAL marketing department manage by the Dr Sahid khatri. He

is taking activities like,

Camp organizing


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YASHHOSPI+AL Free wealth checkup

Provide service at concession rate or discount rate

Advertising

Maintain good relation with customer

Total customer care etc.

He is always tried to provide reliable service to the customer so get good market

share.

3.ORGANIZATIONAL CHART

YASH HOSPITAL follows following organization chart for better manage of

marketing department.

Marketing department

Marketing Manager


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YASHHOSPI+AL(Dr. Sahid Khatri)

Manager of research

and development

Sales assistants

4.ADVERTISING

Advertising is paid form of impersonal communication. It is a mean at mass

communication. Advertising promotion of ideas. Goods and services by an identified

sponsor. It can be used to build up a long-term image for a product and service sales.

Thus advertising is an efficient way to reach numerous geographically dispersed buyers

at a low cost. It is a modern business word and in modern business world no business can

survive without advertisement. So advertisement is must.


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YASHHOSPI+ALThe advertisement at YASH HOSPITAL is mainly media like Print Media like

local newspapers and national news paper, magazines, templates etc. Out Door Media

advertise islike Television, radio, etc.

Generally they are advertising by personal advisor in the factory, industries, bank,

other institution for provide reliable and at a reasonable rate medical service to them

employee.

5. EXHIBITION AND SEMINARS

YASH HOSPITAL also held some seminars and take part in the exhibition. They

are in the seminars keep his service means how to provide service and which services is

provided. They are also held seminars and take part in the international seminars or

national seminars.


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YASHHOSPI+ALYASH HOSPITAL takes part in the exhibition vision 2007. In this exhibition

they are giving presentation on hospital and presented activity of his hospital.

6. CATALOGUES

YASH HOSPITAL provides catalogues to the customer so they can understand

easily strength of the hospital and services offering by the hospital. They are provided


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YASHHOSPI+ALcatalogues in patient file report and direct to other people. Catalogues of the YASH

HOSPITAL are as under.

7. COMPETITORS

Rajkot is developing city. There is many bank, educational institution, hospital etc

developing very well. YASH HOSPITAL offer medical service to the people. Many

competitors are situated in this field in the Rajkot.


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Competitors of the YASH HOSPITAL are as under.

Dhakan hospital

Work heart hospital

Madhuram hospital

Jivraj hospital

Satysai hospital etc.

YASH HOSPITAL is multispecialist hospital and they are only provider

capsule endoscope in Saurastra. No any competitors for that.

8. CUSTOMER CARE DEPARTMENT


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Customer is most important for every business because customer is boss of the

market. So it is requiring for every business take care of customer interest.

YASH HOSPITAL they are also maintain customer care department. They

provide feedback form to the customer and then analyze and evaluate demand and

services of the customer and try to provide that type of service to the customer. They are

provided medical service so it is necessary to provide service at a right time. They are

providing separate file report to the each patient. They are also informing to the patient

for service at a right time by phone. They are also providing 24 hour service in

emergency.

They are providing reliable service to the people so they get good reputation in

this field.


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FINANCE DEPARTMENT

INDEX


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Sr. No. Particular


2. VIEW OF FINANCIAL MANAGER

3. ORGNIZATON STACTURE

4. FINANCIAL PLANNING

5. SOURCES OF FINANCE

6. MANAGENEMENT OF FIXEDASSETS

7. WORKING CAPITAL MANAGEMENT

8. ACCOUNTING

9. VIEW OF ACCOUNTANT

10. ACCOUNTING PRACTISES

11. FINANCIAL STETMENT


Finance is an essential phenomenal for running the business continuously.

Finance is also essential for expanding the business. Finance management deals with the

management activity which is concerned with the planning and controlling of the firms

financial resources. A capable financial management can lead the unit to the path of

highly profitability with limited financial turnings.


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All the activities requires finance for their implementation like to establish a

business, to buy row materials and machines, to make production, to pay wages, salaries,

to market the products etc.

YASH HOSPITAL has its own separate finance department and accounting

department. The incharge of this department is Miss.Jagrutiben. She is managing finance

department very well.

2. VIEW OF FINANCIAL MANAGER

Financial manager is managing real activity, which is concerned with the planning

and controlling of the firms financials recourses. A capable financial management can

lead the unit to the path of highly profitability with limited financial turnings. So financial

manager plays very important roll in any organization.


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In the YASH HOSPITAL financial department manage by Miss. Jagruti. She is

performing many activities related to finance. She is perform activity like,

Prepare financial statement

Decision related to selection of better financial resource.

Manage working capital

Financial planning

Management of fixed assets

Provide funds to the different department as per requirement

Decision related to investment etc.

Miss Jagruti manages finance with considering all the factors which is affect to

hospital. With help of finance management any firm can achieve his goal with limited

resources. Miss Jagruti always select that financial resources which include lower capital

cost and invest funds which gives safety and more benefit on investment.

3. ORGANIZATIONAL CHART

YASH HOSPITAL follows following chart for better management of finance.


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YASHHOSPI+ALFinance Department

Financial manager

Chief accountant

Accountant

Clerical staff

4. FINANCIAL PLANNING

Financial planning is the most important point to be decided. The manager has to

work on different areas like procurement of sources to get capital. How to manage the

capital? They have to take different financial decisions like amount of ownership, capital

amount of borrowed, capital and also internal financing. Investment decisions which


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YASHHOSPI+ALinclude capital budgeting decision and working capital management have to be taken

carefully.

Financial planning means deciding in advance the financial activities to be carried

on to achieve the basic objective of the firm. The success or failure of any business enter

price depends up on the formation of financial planning if the financial planning is

prepaid carefully, accurately and without any fault, than enter price will get success in its

business. If involves the setting of objective and identification of the variable affecting

the objective.

YASH HOSPITAL adopts long term as well as short term financial planning.

Financial planning doing by the financial manager Miss Jagruti. They are preparing

financial planning at a starting of the year. They are prepare financial planning with

considering all the factors affects to them unit like how much funds are require in future?

When require? Which amount requires to the different department? Etc.

5. SOURCE OF FINANCE


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YASHHOSPI+ALAdequate source of capital must be developed by every business concern. For

small and medium sized companies the supply of capital is frequently a limitation on the

successful execution of many policies and programs.

Broadly speaking a company can have two main sources of capital.

(A) Internal Sources

(B) External sources

YASH HOSPITAL is using his own capital, loan from his friends and relatives

etc. as internal sources and they are also using external sources like bank, other financial

institution, shares etc.

6. MANAGEMENT OF FIXED ASSETS


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YASHHOSPI+ALFixed assets are the assets of reactively permanent nature used in the operation of

business and which are not for sale. Capital expenditure budget or capital budgeting is a

process of marketing decisions regarding investment in fixed assets which are not meant

for sale such as land, building and machinery etc.

YASH HOSPITAL also having an efficient management of used assets is done a

fixed assets are purchased out of the fund and loan from bank. They are making proper

and appropriate provision for depreciation of on fixed assets. It is very useful in future for

purchasing new assts without any financial problem. The financial manager is

maintaining proper management of fixed assets. Financial manager has to take proper

decision for the investment in fixed assets.


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YASHHOSPI+AL7. WORKING CAPITAL MANAGEMENT

Working capital refers to the funds locked up in materials, working progress,

finished goods, receivable and cash, etc. since this asset are known as current assets, in

very simple terms, working capital may be defined as capital invested in current assets

Working capital plays as an important role in any organization. The

management of working capital is done in such a way so that the firm dose not faces

financial crises because or the secrecy of financial will create disturbance in the working

of the unit.

In YASH HOSPITAL working capital is manage for day to day expenses.

Financial manager dose the management working capital. It is a major concern of the

financial manager such as the accomplishment of the value of maximization of goal

depends essential on prudent working decision. Generally they re use working capital for

day to day expenses like , purchase of equipments, paid electricity bill , telephone bill,

paid salary, etc. and excess of amount is transfer in short run investment.


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8. ACCOUNTING

Accounting means systematic records of day to day cash and credit transaction. In

present area it is necessary to accounting for every business unit. Because many

transaction are done during day and it is very difficulty to remember. In past year it is

very difficult to maintain account in books. But now days it is very easy to maintain

account with computer system.

YASH HOSPITAL has separate accounting department. Dr Sahid Khatri

maintaining account of the unit. They are maintaining accounting department by

following chart.

Accounting department

Accounting manager

Chief accountant

Accountant


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9. VIEW OF ACCOUNTANT

In YASH HOSPITAL accounting department manage by the Dr. Sahid Khatri. He

is maintaining account of the hospital. For maintaining account taking many activities.

The activity perform by accountant are as under.

Billing of indoor patient

Billing of outdoor patient

Prepare project report related to financial data

Analysis of cash flow

Cash collection

Counting of number of patient

Preparation of balance sheet and profit and loss account etc.


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10. ACCOUNTING PRACTICE

Generally main to type of accounting practice are use for maintaining account of any

business unit. First is double entry system and one entry system. But in practice all are

use double system except some business firm.

YASH HOSPITAL use double entry accounting system for better maintaining

account of the unit. They are use computerized accounting system. This is maintained by

the accountant.


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11. FINANCIAL STATMENT

Financial statement is very important for any business unit because of from the

financial statement firm can find the actual profit or loss, financial situation of the unit,

average expanses and income etc.

YASH HOSPITAL prepares financial statement at the ending of the accounting

year. It is prepare by the financial manager and accounting manager. YASH HOSPITAL

is private limited company so they can not publish his financial data due to rules and

regulation of the unit.


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PERSONAL DEOARTMENT

INDEX


Sr. No. Particular


2. VIEWOF HUMANRESOURCE MANAGER

3. ORAGANISATION CHART

4. RECRUIT&SELECTIONPROCEDURE

5. TRAINING&DEVLOPMENTPROCEDURE

6. REWARDS & INCENTIVES

7. TRANSFER & PROMOTION

8. GRIEVANCE HANDLING PROCEDURE

9. PERFORMANCE APPARISAL

10. PERSOANL RECORDS

11. SEFTY & MEDICAL SERVICES

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1.

INTRODUCTION

Human recourses is the central and most important component of any

organization and management of human resources is the most important are of any

business organization. The main aim pf personnel department is to manage the personnel

at work. Human resources are basically responsible for the progress of any organization.

Human resource management means quite simply the task of dealing with human

relationship within an organization. Human resource management includes planning,

organization, directing, and controlling of procurement, development, compensation,

integration, maintenance and separation of human resources to the end of individual,

organization and social objectives are satisfied.

YASH HOSPITAL there is personnel department, which has workers personnel

manager, has got the highest authority and always keeps a check on department of get

success. In this department taking activity from human resource planning to separations

of human resource.


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2. VIEW OF PERSONAL MANAGER

In the modern time role of the personal manager is increasing immensely. Among

the all the factor of the organization labor is an important aspect of any organization. As

importance of human resource management is expanding function of personal manager is

also strengthened then before personal manager is a special who is appointed in the

organization. So that the policies made by him an increases the efficiency of the

employee.

In the YASH HOSPITAL Dr. Deepak Patel is a personal manager. He is

carrying all the activities of the personal department like,

Recruitment and selection of medical officer as per requirement.

Arrangement of Operation Theater with anesthetic.


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YASHHOSPI+AL Training and development programs for the employee.

Salary and wages incentives of the employee.

Time keeping handling.

Settlement of disputes of the employee.

Disciplinary.

Research in personnel and organizational problems.

Above all the activities are performed by Dr Deepak Patel and he is managing

personal department very well.


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3. ORGANIZATION CHART

Organization is a group of people working together co-operatively under authority

toward achieving that mutually benefit the participants and the organization. Every

organization has goals & objectives for its existence. In the case of personal management

is to optimize the effectiveness of human resources.

YASH HOSPITAL has separate personal department for achievement of goals.

YASH HOSPITAL follows the following chart for better management of personal

department.

Personal Department

Personal manager

(Dr. Deepak Patel)


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YASHHOSPI+ALAdministrative Officer

Assistant

Workers

4.RECRUITMENT&SELECTION PROCEDURE

Recruitment process is the first stage in the process of accruing personal which

continuous with selections and closes with the placement of the candidate. Recruitment

makes it possible to acquire the number and type of necessary, personal to ensure the

continuous of the organization. Thus recruitment is concern with the process of attracting

qualified and competent people for different jobs.

Recruitment is the process of finding and attracting capable applicants for

employment the process begins with the new recruit are sought and ends when their

application are submitted the result is a pool of applicants from which new employee are

selected


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YASHHOSPI+ALWhen any type of vacancy arise in the YASH HOSPITAL the personal manager

examines as to what type of candidate is required to take in to consideration on the job,

evaluation and job analysis. There are many sources to fulfill the vacancies. Recruitment

can be defined from internal sources and external sources and in this case they follow the

following procedure.

1) Internal source

2) External source

INTERNAL SOURCE

Their source includes recruiting the personal that are already on the play roll of an

organization.

YASH HOSPITAL includes provide medical services to the people. So it requires

qualified and experienced personal. So whenever vacancies arise in the hospital

somebody within the unit is upgraded and promoted as per his qualification and

experience to fill that post. Some time existing employees recommend the unit to require

particular person for particular job because either the person is his relative or friend or

potential person is evaluated in terms of the job recruitment by the medical director or by

personal manager.


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EXTERNAL SOURCES

These sources include employees out of the unit. YASH HOSPITAL includes

following method to recruit the employees from out side.

YASH HOSPITAL gives advertisement in local or regional newspaper to recruit

white color workers, blue color workers, clerical work employees and lower level

administrative staff. Whenever YASH HOSPITAL needs employee it also contacts

private placement agencies.

Selection

Selection means establishing sequential steps required for assessing potentialities

of persons on particular job. This type of selection is deliberate efforts of the organization

to select fixed and good employees. YASH HOSPITAL select employee as per his

qualification and experience.

YASH HOSPITAL follows the following procedure for the selection of employees.


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YASHHOSPI+ALInitial Screening

Depth Interviews

Preliminary Selection

Final Selection

Placement

5. TRAINING AND DEVLOPMENT PROCEDURE

Training is the most important tool foe any unit because of with help of unit can

increase skill and knowledge of the employee and can provide service to the customer.

Training is very important unit can reduce supervision, reduce labor problem, reduce

accident and wastage, increases productivity, improve efficiency of the employee.

Training is not only requiring for new employee but also require for old employee due to

change in technology or other factors.SHREE R.P. BHALODIYA COLLEGE

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Training is nothing but the act of increasing the knowledge and skills of an

employee for doing particular job.

YASH HOSPITAL gives much importance to training and development

program. The unit thinks that in this competitive area, human resources are competitive

weapon so they must be sound and strong. YASH HOSPITAL is giving training to new

employees by senior. They are arranging training program every Sunday. in this training

program trainee to the employee for providing better service to the patient. And solution

of difficulty of the employee so employee do work without any confutation.

Development:

The management is the dynamic life giving element in business. The caliber and

performance of the manager will largely determine the success of business. Therefore this

company also takes care for the development of the employees. The company provides

special training to improve the performance level. Development is long-term process. It


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YASHHOSPI+ALcovers not only those activities, which improve the job performance, but also those,

which bring about at the personality.

YASH HOSPITAL also arrange development program for development of the

employee personality and behavior of the employee. So employees provide better service

to the patient. In this program teaches how to behave with customer. YASH HOSPITAL

held coaching and lecture for development of supervisor defines some areas of

responsibility to the employee and then he directs him in performing these functions and

provides him with diversified work, so that he may grow and progress. Also expert

having a good knowledge in the one field gives lectures. The lectures are given in formal

and organized way.

All the training and development programs held by the personal manager

Dr.Deepak Patel. He is arranging training and development program as per requirement.


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YASHHOSPI+AL6. REWARDS AND INCENTIVE

It is the prime duty of the firm to pay proper and reasonable rewards to workers

for their services while on the other hand a proper salary to the clerical, managerial and

supervisory staff as wages are the basic incentives for employee. Proper and regular

wages and salary helps to avoid industrial disputes and increase in productivity and

profitability of the unit.

YASH HOSPITAL decide the wages and salary by performance and work of the

employee and post of the employee, rates prevailing in the other similar surrounding

unit , Government regulations and the type of job. There are 43 workers. Salary

increments every year as per its rules and regulation.

The managers are being paid salary in range of Rs. 5,000 to Rs.7,000. And

increase every year as per the rule and performance. Clerical staff gets nearby Rs.2000 to

Rs.3000 per month depending upon the work efficiency of the employee and demand of

the employee.

They are also giving some monitory and nominator. They are providing non

monitory incentives like promotion, appreciation of the good performance and monitory

incentives like bonus, discount in medical service etc.


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7. TRANSFER AND PROMOTION

Promotion and transfer is the important decision for the personal manager.

Promotion and transfer can increase or decrease the morel of the employee.

Promotion means upward advancement of an employee in an organization to

another job, which commands better pay, better status or prestige and higher opportunity,

responsibility, authority and better environment, hours of work and facilities and a higher

rank. And transfer means a lateral shifting causing movement of individual from one

position to another usually without involving any marked change in duties,

responsibilities, skills needed or compensation.

YASH HOSPITAL give promotion to the employee as per his performance,

experience and merits and qualification with increasing authority, responsibility, salary,

status and working environment. They are not transfer one employee from one job to

another job because there is require qualified and experience employee. And there is not

any same type of job.


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8. GRIEVANCEHANDLING

PROCEDURE

Grievance is a written complaints filed by an employee claiming unfair treatment. It

is a real or an imagine filling at personal injustice which an employees has concerning

employment relationship. Thus when only one employee has done problem and he

complaint then it is called grievance.

Step-1

Firstly the employee explains his grievance to his supervisor; the supervisor tries to settle

the problem.

Step-2

If the supervisor cannot solve the problem, personal manager is consulted. He

investigates matter and tries to solve it.

Step-3

If the problem is not solved then the personnel manager approaches the managing

director and he tries to draw some conclusions of the matter.


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YASHHOSPI+ALStep-4

Finally the grievance is placed before the board of director and board of director solve the

issue in satisfactorily to both employee and to management.

9. PERFORMANCE APPRAISAL

For personnel management a performance appraisal is an important tool.

Performance appraisal means persons performance in the company.

Ones the employees have been selected trained and motivated; he is then appraised

for his performance. Performance appraisal is the step where the management finds out

how effective it has been at hiring and placing employee. A performance appraisal

consists of evaluating an employees performance of a job in terms of a job in terms of its

recruitment. It means performance appraisal is the process of evaluating the employees

performance on the job in terms of requirements of the job.

YASH HOSPITAL considers its employees as its most valuable and therefore it

believes in perfect and accurate performance appraisal system. They believe that

employees efficiency, productivity and great performance is a ladder to success. YASH

HOSPITAL has an efficient performance appraisal system for evaluating their

employees performance. And they give monetary for better performance


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10. PERSONAL RECORDS

YASH HOSPITAL there is also maintaining personal records of the employee by

the personal manager. He is evaluating performance of the employee by performance

appraisal system.

Personal mangers also provide incentives as per personal records and easily take

decision related with promotion, transfer, salary, etc.


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11. SAFETY& MEDICAL FACILITIES

YASH HOSPITAL provides medical service to the people. So it is possible to

some influence affects to the employee so it is necessary to provide safety and medical

facilities to the employee.

YASH HOSPITAL provide uniform, shoos, villainies, mask, gloss, cap, etc. to the

employee. They are also providing some medicine for protection of some dieses. So they

can do work safely.


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SWOT ANAYSIS


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YASHHOSPI+ALS.W.O.T. analysis is a too for auditing an organization and its environment. It is

the first stage of planning and helps marketers to focus on key issue. Ones key issues

have been identify the feed in to market objective. SWOT stands for

Strength

Weakness

Opportunity

Threats


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Strengths

Opportunity

Threats

Weakness

S.W.O.T.

Analysis


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Strength and Weaknesses are internal factor.

Opportunity and Threats are external factor.

STRENGTH

YASH HOSPITAL is multispecialist hospital so they are providing more then

one medical services at a same place.

YASH HOSPITAL provides 24 hours medical service in emergency.

YASH HOSPITAL is fully automatic and online hospital

YASH HOSPITAL only one provider of capsule endoscope in

Saurashtra.

YASH HOSPITAL provided 24 hours laboratory, medical store, canteen in

hospital.

They are providing 45 beds in hospital.

There is a chain of command means only top management can

take decision.

WEAKNESS


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YASH HOSPITAL establish in ruler area of the city. So some facilities are not

easily available such as electricity, water, drainage, rods, banking etc.

YASH HOSPITAL lack of advertisement not coming in knowing of the customer.

OPPORTUNITY

YASH HOSPITAL establish in Vidhyanagar road area and it developing area

of the city so customer number is increase and also develop many business in

this area.

Now days people are aware of them health

In Rajkot city many exhibitions are held it is opportunity to hospital to

represent of them hospital.

YASH HOSPITAL establishes by Dr. Dinesh Chauhan and he is get good

reputation in Morbi before starting this hospital in this field.


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Today world, firm only threat by competitor

Now days, these organization is suffering from the fear of constantly increasing

number of competitors in this area.


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MESSAGE TO THE CUSTOMER

YASH HOSPITAL is providing reliable medical service. Personal manager give

message to their customer by this report. He says that please take care of your health.

And take medicine regularly and please finish medicine does given by doctor. Always

eating healthy food .


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FUTURE PLANS

Each and every business has their own motto and plan. The main future plans of

the YASH HOSPITAL in coming years are as follows.

1. The main plan is to provide more reliable medical services in future.

2. Expatiation of the unit so provide more and better service to the customer.

3. Increase no of beds in the hospital.

4. Increase the medical and other service

5. Making dormitory unit.

By these all pre-determine steps the company may be expanded in very short time

of span.


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SUGGESTIONS

In my opinion some suggestions are as under.

1) The company should maintain good relationship with their employee by satisfying

their requirement in context of companys profit. The employee should have proud

in reference of company, so it will help in good quality service.


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YASHHOSPI+AL2) Company should provide some essential living things to the employee instead of

giving them allowances on seniority basis or on cadre basis it will increase the

fame of company in employees personal life also.

3) The company should select educated employee.

4) They should try to more and more advertising so customer can knowing of

services of the hospital and attract to this hospital.

5) YASH HOSPITAL situated at Vishveswar rods where market of vegetable is

there. There is very high noise pollution so try to make fully noise proof hospital.


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YASHHOSPI+ALC ONCLUSION

The purpose of the study was to highlight the philosophy, culture and sentiments

of organization.

After visiting YASH HOSPITAL, I feel very glad that I had been a part of it for

some time. This visit gave me much practical knowledge and a very good experience.

The unit is also equipped with the latest technology and modern machines, the

staff and employees are also well organized and well co operative.

Looking to the units properly and orderly management I would like to give my

best wishes for each and every step they take for expansion and for attaining a bright

future.


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BIBLIOGRAPHY

1. MARKETING MANAGEMENT

(Philip kotler)

2. PERSONNEL MANAGEMENT

(ASHWATHAPPA, C.B. MAMORIA)

3. FINANCE MANAGEMENT

(I. M. PANDEY)


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yash hospital

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