valtech adobe - agile marketing tm : the new imperative
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Agile Marketing TM : The New ImperativeEvent Marketing Digital 2012For both consumers and business, the world is speeding up, more uncertain and more technology-based than ever before. The customer journey has become increasingly sinuous, winding back and forth from online to in-store, from individual to social, from static to mobile. In trying to keep up with these changes and manage complexity, brands are faced with new challenges that traditional marketing cannot meet. We are reaching the limits of yesterday’s mass media communications—television, radio and print—and are in the midst of a paradigm shift brought on by digital technologies and the emergence of new digital marketing opportunities. This new paradigm calls for a new approach to marketing. How to rethink marketing in the digital age? How to create, equip and organize marketing teams for meeting the needs of the new digital consumer in a rapidly changing world? How to seize the digital marketing opportunity and provide consumers with the experiences and services they have come to expect? How to reorganize marketing teams so that they can take full advantage of the benefits of digital technologies? How to effectively reconcile marketing with performance and accountability?Laura Guillemin, Digital Insight Lead, Valtech [email protected]TRANSCRIPT
The New Imperative
Laura Guillemin, Valtech Digital Marketing Conference, 2012
Agile Marketing™ is a radically new approach to marketing, made necessary in the new techological environment to face the digital consumer.
Agile Marketing™: Marketing reloaded.
The environment has grown
increasingly technological, complex,
accelerated…and uncertain
The consumer is connected, mobile,
social, demanding and volatile.
Brand communication paradigm
needs to evolve to remain relevant.
Marketing faces numerous challenges
to survive in this environment and
address this new consumer: consistent
multichannel presence, relevance,
responsiveness.
Agile Marketing™: leveraging the digital opportunity (1)
Develop multichannel marketing to address the consumer anywhere, anytime, encompassing the increasing number of consumer touch points
Building marketing strategies on behavior-based methodologies
rather than attitude-based methodologies, thanks to footprints left by the digital consumer at every step of its journey
Offer contextualized, location-based and personalized services
based on objective data, to be heard in an overwhelming marketing environment
Interact with consumers in real time, on all channels, and activate loyalty programs through conversational and experiential marketing
Measure and identify initiatives that really drive value and those that do not meet their objectives, to develop a performance-driven marketing.
Agile Marketing™: leveraging the digital opportunity (2)
Weak maturity
level on digital
marketing for the
majority of players
Potential & Benefits
of existing tools and
platforms
Survey Valtech-Adobe Technological platforms
Digital Marketing
Opportunity
•Customer Responsive Platform™:
Agile content & multichannel campaign management, from the designer to the publisher, based on
brand assets centralization (digital publishing)
•Digital Analytics: Agile data-driven marketing initiatives, for
more relevance to the consumer
and more ROI for the marketer.
•Organization and Gouvernance: Agile marketing project management,
responsiveness and performance-driven, through
more cross-functional collaboration and adaptation to feedback.
Reduced Time-to-Market for
campaigns and marketing actions,
thanks to faster execution
Multichannel presence while
protecting brand consistency and avoiding fragmentation
Real-time responsiveness to
customer feedback, competitors
and new market trends
Relevance at the same time
personal, behavioral and
contextual, for the consumer, at
every touchpoint with the brand
Measure of ROI of marketing actions,
by channel and by campaign, for a
performance-driven strategy
Paradigm change: From mass media communication and campaigns to personalized conversations.
Agile Marketing™: Marketing reloaded.
Paradigm change: From « product-based » marketing to service-based marketing.
Agile Marketing™: Marketing reloaded.
Paradigm change: From brand-driven marketing to consumer-driven marketing.
Agile Marketing™: Marketing reloaded.
Thank you Download our Agile Marketing White Paper™
www.valtech.com/ideas