valtech adobe - agile marketing tm : the new imperative

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The New Imperative Laura Guillemin, Valtech Digital Marketing Conference, 2012

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Agile Marketing TM : The New ImperativeEvent Marketing Digital 2012For both consumers and business, the world is speeding up, more uncertain and more technology-based than ever before. The customer journey has become increasingly sinuous, winding back and forth from online to in-store, from individual to social, from static to mobile. In trying to keep up with these changes and manage complexity, brands are faced with new challenges that traditional marketing cannot meet. We are reaching the limits of yesterday’s mass media communications—television, radio and print—and are in the midst of a paradigm shift brought on by digital technologies and the emergence of new digital marketing opportunities. This new paradigm calls for a new approach to marketing. How to rethink marketing in the digital age? How to create, equip and organize marketing teams for meeting the needs of the new digital consumer in a rapidly changing world? How to seize the digital marketing opportunity and provide consumers with the experiences and services they have come to expect? How to reorganize marketing teams so that they can take full advantage of the benefits of digital technologies? How to effectively reconcile marketing with performance and accountability?Laura Guillemin, Digital Insight Lead, Valtech [email protected]

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Page 1: Valtech Adobe - Agile Marketing TM : The New Imperative

The New Imperative

Laura Guillemin, Valtech Digital Marketing Conference, 2012

Page 2: Valtech Adobe - Agile Marketing TM : The New Imperative

Agile Marketing™ is a radically new approach to marketing, made necessary in the new techological environment to face the digital consumer.

Agile Marketing™: Marketing reloaded.

Page 3: Valtech Adobe - Agile Marketing TM : The New Imperative

The environment has grown

increasingly technological, complex,

accelerated…and uncertain

The consumer is connected, mobile,

social, demanding and volatile.

Brand communication paradigm

needs to evolve to remain relevant.

Marketing faces numerous challenges

to survive in this environment and

address this new consumer: consistent

multichannel presence, relevance,

responsiveness.

Page 4: Valtech Adobe - Agile Marketing TM : The New Imperative

Agile Marketing™: leveraging the digital opportunity (1)

Develop multichannel marketing to address the consumer anywhere, anytime, encompassing the increasing number of consumer touch points

Building marketing strategies on behavior-based methodologies

rather than attitude-based methodologies, thanks to footprints left by the digital consumer at every step of its journey

Offer contextualized, location-based and personalized services

based on objective data, to be heard in an overwhelming marketing environment

Interact with consumers in real time, on all channels, and activate loyalty programs through conversational and experiential marketing

Measure and identify initiatives that really drive value and those that do not meet their objectives, to develop a performance-driven marketing.

Page 5: Valtech Adobe - Agile Marketing TM : The New Imperative

Agile Marketing™: leveraging the digital opportunity (2)

Weak maturity

level on digital

marketing for the

majority of players

Potential & Benefits

of existing tools and

platforms

Survey Valtech-Adobe Technological platforms

Digital Marketing

Opportunity

Page 6: Valtech Adobe - Agile Marketing TM : The New Imperative

•Customer Responsive Platform™:

Agile content & multichannel campaign management, from the designer to the publisher, based on

brand assets centralization (digital publishing)

•Digital Analytics: Agile data-driven marketing initiatives, for

more relevance to the consumer

and more ROI for the marketer.

•Organization and Gouvernance: Agile marketing project management,

responsiveness and performance-driven, through

more cross-functional collaboration and adaptation to feedback.

Page 7: Valtech Adobe - Agile Marketing TM : The New Imperative

Reduced Time-to-Market for

campaigns and marketing actions,

thanks to faster execution

Multichannel presence while

protecting brand consistency and avoiding fragmentation

Real-time responsiveness to

customer feedback, competitors

and new market trends

Relevance at the same time

personal, behavioral and

contextual, for the consumer, at

every touchpoint with the brand

Measure of ROI of marketing actions,

by channel and by campaign, for a

performance-driven strategy

Page 8: Valtech Adobe - Agile Marketing TM : The New Imperative
Page 9: Valtech Adobe - Agile Marketing TM : The New Imperative

Paradigm change: From mass media communication and campaigns to personalized conversations.

Agile Marketing™: Marketing reloaded.

Page 10: Valtech Adobe - Agile Marketing TM : The New Imperative

Paradigm change: From « product-based » marketing to service-based marketing.

Agile Marketing™: Marketing reloaded.

Page 11: Valtech Adobe - Agile Marketing TM : The New Imperative

Paradigm change: From brand-driven marketing to consumer-driven marketing.

Agile Marketing™: Marketing reloaded.

Page 12: Valtech Adobe - Agile Marketing TM : The New Imperative

Thank you Download our Agile Marketing White Paper™

www.valtech.com/ideas