convert with content - valtech
TRANSCRIPT
Convert with content.
Convert with content.Audrey H. Forget
February 23rd, 2017
Hello! Im Audrey.
Robert W. Bly, The Copywriters handbookOnce you understand what makes people buy things, you know how to sell and how to write copy.
Why do people buy stuff?
To be liked. To be appreciated. To be right. To feel important. To make money. To save money. Because theyre engaged with a brand. To save time. To be sexy. To make work easier. To be secure. Because they can: right here, right now. To have fun. To gain knowledge. To be comfortable. Because it answers a need. To be attractive. To be distinct. Because they have stubborn buying habits. To be happy. To gratify curiosity. Because they trust the brand. To be healthy. For convenience. To have a meaningful experience. To give as a gift to others. To make themselves feel good. To improve their skills. To satisfy their basic needs (food, water, shelter). To move closer to their goals. To make them more efficient (software, instant coffee, productivity apps). Out of fear. Out of greed. Out of guilt. To overcome anxiety (courses, books, pills). For the memories. For the story. To be cool. To feel cool. Because its new. Because its upgraded (new features, new model). Because its better than what their friends have. Because everyone else has it. Because they trust the person selling it. Because they have always bought their products. Because the business has a good reputation. Because their reviews are solid...
Why dont they?
They are annoyed. They are prompted to leave before they have the chance to convert. They dont have enough opportunities to do so. Because they dont get the chance to. Because navigation is difficult. Because aesthetics is unpleasant. Too little information on the product. Too many ads. Because the design is not intuitive. They dont find value in your product. They are distracted. The product is too expensive. They dont feel the product is for them. They dont know you exist. Theyre not convinced. The ecommerce platform has technical issues.
What about you?
You have an awesome eComm platform
But is it really converting as much as it could?
What if content was it?
Reach your customers Catch (and keep) their attentionConvince themOptimize your sales
Be there.Reach your customers Catch (and keep) their attentionConvince themOptimize your sales
Buy it Button
ContentSuccess Metrics
DemographicsHeat mapNew vs returningDevicesSourcesFunnel Tree MapLanding pageAverage time per pagePage view per visitAverage time on siteOpen rateClick-through rate
Referral
Sales
Social Media: easy browse & shop
Influenceur & brand association: success matching
ContentSuccess Metrics
DemographicsHeat mapNew vs returningDevicesSourcesFunnel Tree MapLanding pageAverage time per pagePage view per visitAverage time on siteOpen rateClick-through rate
Referral
Sales
Blog & other content platform: make it shareable.
Non invasive call to action
ContentSuccess Metrics
DemographicsHeat mapNew vs returningDevicesSourcesFunnel Tree MapLanding pageAverage time per pagePage view per visitAverage time on siteOpen rateClick-through rate
Referral
Sales
Be seamless.Reach your customers Catch (and keep) their attentionConvince themOptimize your sales
In-store digital experience: make it easier
ContentSuccess Metrics
DemographicsHeat mapNew vs returningDevicesSourcesFunnel Tree MapLanding pageAverage time per pagePage view per visitAverage time on siteOpen rateClick-through rate
Referral
Sales
Digital VS traditional: let them travel between the two universes
Print & Web are best friends again
ContentSuccess Metrics
DemographicsHeat mapNew vs returningDevicesSourcesFunnel Tree MapLanding pageAverage time per pagePage view per visitAverage time on siteOpen rateClick-through rate
Referral
Sales
Be humanReach your customers Catch (and keep) their attentionConvince themOptimize your sales
Storytelling: make it emotional
ContentSuccess Metrics
DemographicsHeat mapNew vs returningDevicesSourcesFunnel Tree MapLanding pageAverage time per pagePage view per visitAverage time on siteOpen rateClick-through rate
Referral
Sales
Live customer services: focus on interaction
ContentSuccess Metrics
DemographicsHeat mapNew vs returningDevicesSourcesFunnel Tree MapLanding pageAverage time per pagePage view per visitAverage time on siteOpen rateClick-through rate
Referral
Sales
User-generated content: let them build the trust
ContentSuccess Metrics
DemographicsHeat mapNew vs returningDevicesSourcesFunnel Tree MapLanding pageAverage time per pagePage view per visitAverage time on siteOpen rateClick-through rate
Referral
Sales
Be simple.Reach your customers Catch (and keep) their attentionConvince themOptimize your sales
Triggered Emails: dont let them slip away
ContentSuccess Metrics
DemographicsHeat mapNew vs returningDevicesSourcesFunnel Tree MapLanding pageAverage time per pagePage view per visitAverage time on siteOpen rateClick-through rate
ReferralSales
Scarcity, countdown and other sales tactics: create buyer urgency
ContentSuccess Metrics
DemographicsHeat mapNew vs returningDevicesSourcesFunnel Tree MapLanding pageAverage time per pagePage view per visitAverage time on siteOpen rateClick-through rate
ReferralSales
How to move forward?
Embrace new technologies
Nurture your database
Dare to try new channels...
eComm platformInstagramEtsyPinterest
And new types of content
Shoppable content
thank you