unified event communication

MobiCall Unified Event Communication

We offer targeted alerting in disaster situations, comprehensive personal safety, efficient and reliable communication in case of emergency, fast evacuation of buildings, competent infrastructure monitoring, and work-flows optimization as well as complete documentation of all activities – to meet the wide-ranging requirements of transportation companies.

MobiCall – operating principle of an alarm server

In today’s environment, transportation companies have to face a wide range of challenges. The digital transformation of business processes as well as higher safety requirements may exemplify this context. The proper and quickest possible redirection of information is a key element to cope with these requirements.

MobiCall allows an extensive networking between machines, devices, sensors and the staff responsible, in order to directly transfer important process data, critical thresholds and faults. Thanks to MobiCall it is also possible to ensure an effective and reliable mobilisation of first-aiders and rescue teams to safeguard employees in case of emergency. By means of MobiCall internal and external first aid stations are alerted and evacu- ations are immediately initiated. Crisis teams can be set up according to the emergency situation, to provide the affected areas with information in case of all kinds of

major emergency. MobiCall allows to secure buildings, production facilities and the technical infrastructure while preventing damages. The system supports such pro-cesses acting as a central alarm and information platform. A great added value of this solution is providing all conceivable ways to trigger the alarm. Standardised and producer-specific interfaces allow a full integration of existing production plants, hazard detection technology, building automation systems, IT components and process control systems. MobiCall can alert the respon-sible technicians, managers, safety officers, employees and external agencies, both individually and on a group basis. For this purpose all the well-known media are available, which can be interactively controlled through different types of messages – voice, text, picture and video.

MASTER

SUPERVISOR

EVENT/ INPUT

REPORT & CONTROL

COMMUNICATION

Crisis team

First-aiders

Emergency team

Safety officer

Evacuation team

Fire brigade

Management

Staff members

External parties

1

4

2

3

ACKNOWLEDGMENT & ESCALATION

ESCALATION

Event / event inputAn event can be triggered either automatically by a subsystem (FAS, BMS, BPCS, etc.) or manually by the user (telephone, client PC, web, etc.).

Report and controlMobiCall records detailed data about the entire alerting process. The alarm report can be sent auto-matically or retrieved at any time through the alarm centre. As an option, emergency calls and conferen-ces can also be recorded.

CommunicationAccording to the emergency plan and time schedule, MobiCall signals via multi-media the event to a specific group of people such as external and internal extensions, smartphones, client PCs and IP loudspeakers.

Acknowledgement and escalationTo guarantee the maximum safety, the alarm should be acknowledged by a predefined number of recipients. If they cannot be reached, the system can start an alarm escalation to inform other users.

1

4

2

3

MobiCall provides a better protection for your employees and a quick reactivity to technical and operational alarms. Thus allowing to avoid any kind of interference, machine failure, production loss and downtime. The system provides a time- and calendar-dependent information distri-bution, which enables a flexible mapping of availability lists and rosters. The information transfer occurs on a skill-based, prioritised and a simultaneous or sequential way, depending on the alarm configuration. MobiCall also supports internal watchdog monitoring, automatic back-ups as well as comprehensive reporting and statistical functions.

All scenarios can be configured and managed through the MobiCall-App, both in a centralised and decentralised way. The web-based management tool features an inno-vative “drag-and-drop” configurator. This solution pro-vides IT administrators and users responsible for groups as well as for subject areas with an intuitive and clearly structured tool to configure personal data and alarm parameters. The multi-client capability offers to different areas the opportunity to autonomously administer their own alarm management by means of differentiated ac-cess rights. The connection of external databases is also possible, thus allowing the use of existing master data for the automatic import, which consequently reduces the administrative load.

MobiCall is available in two versions. MobiBBox is the smart “plug & use” solution installed on a compact indus-trial PC with an integrated web server (appliance). This solution is preferred for standard requirements in small and medium-sized businesses. MobiCall create the pow-erful platform for large and complex requirements using server hardware or virtual environments.

As a professional safety solution, MobiCall can also be operated in a redundant set-up with increased performance and high reliability. MobiCall geo-clustering en-ables redundancy and functional monitoring in several locations.

MobiCall – structure and overview

PRODUCT TIP:

All licenses for alarm escalations, time-dependent alarm distribution, fixed number of alarming persons, internal watchdog monitoring, data backup, alarm reports and statistical evaluations are included by default.

PC pop-up

Conferences

Info hotline

Voice recording

Relay outputs

e-mail

EVENT INPUTS

Technical components

GSM Smartphone

Subsystems

Emergency calls

e-mail

IT alarms

Web input

INFORMATION DISTRIBUTION

Fax

GSM Smartphone

Loudspeaker announcement

Phone

IP and XML

DECT GAP

WiFi

Video

MobiCall = information distribution + event acknowledgement

+ escalation

MASTER

PBX

VOICETEXTPICTUREVIDEO

SUPERVISOR

Multi-client capable web management

Intuitive interface Fully redundant setup Multilingual user interfaces

Process-oriented system management

Modular design

Non-proprietary platform Statistical analysis

In emergency situations (e.g. fire alarms or disaster alerts) an immediate mass alerting is necessary. With MobiCall the existing infrastructure can be used so that existing telephones and computers are available to transmit an acoustic or optical alarm signalling. IP-loud-speakers or central PA systems can be connected in order to play back the proper announcement (e.g. in corridors). These functions permit a fast evacuation of

buildings. MobiCall can also be used as a central alarm platform to manage critical situations. The system ensures a fast information supply thanks to simultaneous alerts. Moreover, the co-ordination between acting people is supported by means of automatic teleconferences. The system provides assistance for health emergencies, tak-ing into account the legal and professional association`s rules linked to first-aiders emergency calls.

Evacuation and emergency management

Crisis teams and emergency conferences

• Automatic and manual starting of teleconferences• Optional inbound, outbound and mixed conferences• Dialling different destination numbers of the same participant• Optional conferences record• Configuration of password-protected access controls or

identification through the phone number• Web-based administration surface to manage conferences• Dynamic conference participants’ connection

Central crisis management team

Web-based conference management

Conferences record

Disaster alerting

• A system for fire and disaster alerting• Integration of existing fire alarm and danger warning systems

through standardised and manufacturer-specific interfaces (among others ESPA 4.4.4, ESPA-X, XML)

• Automatic or manual alarm triggering• Technical or sectoral alerting according to the scenario• Multimedia alerting via phone, smartphones, client PC,

IP-loudspeaker and subsystems• Use of alarm features such as announcement, special ring

tone or call disrupt (depending on the PBX system)

First-aiders’ emergency call

• Central phone number for all employees to call first-aiders• Optional record of emergency information• Fixed and dynamic space-oriented alarm combination• Automatic set-up of conference among first-aiders with

optional recording and forwarding• Optional forwarding to external stations• Automatic machines switching off in case of emergency

FIRE ALARM

Stop the alarm

Report & control

FIRST-AIDERS CALL

Voice recording

Report & control

Personal protection in both internal and external functions

In the past years, threats and infringements have con-stantly increased. To be able to quickly help employees in critical situations, MobiCall allows triggering the so-called masked “silent alarms” in a flexible way using the available PC and communication infrastructure. All alarms are centrally processed with rapidity and reliability. Emergency teams are informed via phone calls or

PC pop-up messages. Automatic teleconferences are a valid support to estimate the situation and to define the proper assistance measures. MobiCall can also be used to safeguard single workers. Hence, the integration of DECT, WiFi, GSM and remote emergency devices ensures a reliable employees protection.

Field representatives’ protection

• App for all standard smartphone platforms• Encrypted communication between server and client• Alarm triggering through emergency button (hardware button)

or Soft Button*• Emergency function with locked screen (Android)• Automatic alarms (no movement, panic and man-down alarm*)• Support of external push-buttons and smartwatches• Registration and cancellation of on-call services• Localisation via GPS, WiFi, Bluetooth Beacon and NFC *depending on the mobile device

Workplaces protection

• Use of several media to trigger the alarm • Silent alarm triggering through a telecommunication system

with the option to be listened in the room• Client PC to trigger and receive an alarm• Hotkey function and connection to external USB push-buttons• Alarm triggering and receipt with locked screen• Monitored connection between server and client• Active Directory integration to transfer master data• Push-buttons connection or remote emergency devices using

the existing networking infrastructure• Alarm scenarios can be customised or combined depending

on the building, floor, storey, and department

Localisation Control centre

ALARMINGLone workers’ protection

• Platform-independent solution for DECT, Wifi, GSM• Support of manual (red button) and automatic alarms

(man-down, no movement, time, escape and tear-off via pull cord alarm)

• Automatic set up of emergency conferences between alarm trigger and alarm recipient

• Permanent monitoring of the personal alarm signal devices• Localisation via DECT, Wifi, Bluetooth Beacons and GPS• Buildings and site plans visualization system• Support to the security service and the watchman controls

Triggering of the “silent alarm”

Trig

gerin

g

Stop the alarm and start escalating via

phone call

Police or security service

Check the loudspeaker or the light signal

Monitoring camera

Alerting conference

Threatened person

Phone (button)Hotkey (PC)

Push-button (contact)Mobile trigger

Starting from the current version, MobiCall supports Low-Power Wide-Area Network based protocols, such as LoRa, SigFox or NB-IoT. Thanks to these technol- ogies it is possible to cheaply and quickly integrate any sensor type. A major advantage of this technology is that no GSM, WiFi or Ethernet infrastructure is neces-sary to let the sensors run. Due to the battery-operated system, no connection to the mains is needed. There- fore, allocated emergency buttons, utility meters, or temperature and level sensors can among others sim-ply be connected to a central MobiCall device.

Physical security and management

MobiCall can be operated as a central Physical Security Information Management (PSIM) platform. Local systems, such as burglary control panels, access controls, PA system alarm centre, video surveillance systems, paging stations, intercoms or central building control systems can be recorded and visualised on a central customised

user interface. Thanks to all the gathered information, the user is able to get a comprehensive overview and to take the necessary steps, which include the availability alert as well as the crisis teams’ implementation and the integration of an info hotline.

Control centres and hazard management

• Central representation and compression of video and data sources to be monitored

• Call-up of crisis teams• Optional alerting regarding availability• Live monitoring of alarm and information distributions• Alerting according to the presence status• On-call schedules deposit• Automatic import of alarm plans• Integrated voice recording• Start of emergency conferences• Geo-redundant components design• Integration of digital radio and smartphones clients

Info hotline / Citizen Service Centre

• Automatic parallel calls receipt• Flexible adaptation of free or pre-defined announcements• Optional multistage Interactive Voice Response menus• VIP circuitry for phone numbers of utmost importance• Partial or total blocking of phone numbers as an option• Saving important staff resources• Alerting of the population• Comprehensive statistics and logging

Security technology

• Platform-independent integration of security technology• Constant monitoring of critical components• Optional collection of local alarms endowed with a

secondary alerting channel via GSM• Direct transmission of camera images to the client

smartphones• All-clear signal and information function

INFO HOTLINE

Control centre

Statistics

VIP

Monitoring of technical components

Process and building automation

• Collection and monitoring of reporting points across different locations

• IP-Wago contact controller to collect analog signals (such as temperature, measuring and fl uid levels) as well as digital contact inputs and outputs

• LPWAN based records to connect low-consumption devices, like battery-operated sensors

• Serial connection via ESPA 4.4.4, Generic Printer Protocol• IP integrations via Modbus, KNX, BACNet, OPC, XML,

e-mail, ESPA-X, HL7 etc.• Alarm and status messages visualization• Support to time schedules and shift plans for a specifi c alarm

transmission• Positive or negative signal acknowledgement• Task management to monitor all pending events• Activation of special features linked to announcement and

pop-up functionalities on the PC• Integration of PA equipment and IP-loudspeakers

MobiCall, with its variety of interfaces for subsystems, such as process control and visualization systems, allows the building automation and ICT components monitoring in real time. When faults or critical thresholds occur, the detailed alarm information is automatically conveyed through the cross-platform to a defi ned group

of people. The integrated task management is a major advantage of this solution, ensuring faults classifi cation and tracking. The entire process, starting from the alarm triggering up to the troubleshooting and including the usual SLA times, can be monitored and visualized.

Smart Factory

• Gateway between production and ICT systems• Workfl ows control e.g. logistics management• Presence and skill-based forwarding of emergency

notifi cations• Visualization of processes and expirations• Communication and control of production systems• Statistic analysis of production fi gures e.g. average

availability, errors and faults frequency

ICT monitoring

• Integration of management systems (e.g. Nagios, HP-OpenView, CastleRock etc.)

• Direct integration and monitoring of ICT components:- PBX infrastructures- Windows services and processes- PING functions- SNMP traps V1-V3

• Setting priorities and availability plans• Safe transmission on smartphone app• Automatic text-to-speech function including the stored library• Temperature and humidity control• Access control to the server room including video integration

Graphical user interface

Report & control

MCI 1

MCI 2

Import external staff databaseAlerting regarding availability

• Alerting regarding availability• Interconnection between the existing network control techno-

logy and the scheduling as well as the administration systems• Automated import of availability lists and rosters• Automated parallel alerting regarding availability depending

on the fault occurred• Automated dispatch of alarm reports• Optional time display for alarm recipients until the facility

is reached• Presence-dependent alerting• Start of emergency conferences• Multi-media alerting on mobile phones

Service management and process optimization

An efficient employment of all means of communication is a crucial cost and quality factor for an energy supplier. By means of MobiCall all existing systems, such as the network control technology, the telephone system, mobile devices as well as scheduling and administration systems can be linked together. As a consequence, the

workflow can be optimized, thus allowing to sink the costs and to enhance the service quality. Here the task management module plays a key role, since it supports all activities concerning cross-media planning, adminis-tration, monitoring and execution of different tasks.

Service call

• Cross-media input of service tasks concerning faults, maintenance etc.

• Integration of battery-operated sensors for the automated transmission of status messages (e.g. fluid levels)

• Native-App suitable for Android and iOS devices• Skill-based tasks transmission (e.g. to the team responsible

for gas or electricity)• Login and logout functions for employees• VIP functionality to prioritize tasks• Multi-client capable web portal for SLA monitoring and

evaluation of service quality

Voice recording

• Situational recording of threat calls through the call labelling• Ongoing calls recording of discussions for documentation

and service purposes• Recording of emergency and crisis teams conferences• Voice recording depending on the phone number

(black /white list)• Telephone or web replay function• Comprehensive filtering and searching call functions• Multi-client capable access to relevant call data

PBX

External call

MobiCall

Digital

IP

Mediation / Control centre

Web playback

PSTN

New Voice MobiCall – Added values overview

Flexible, modular and highly performative

• Platform-independent solution• Decentralised and centralised structure• Optional virtualization• Load sharing support• Cloud-ready application• Full multi-media integration• +350 interfaces for subsystems

New Voice International AG

• +25 years of experience• 60 employees• +6,000 installations• 250 marketing and service partners• Worldwide branch offi ces

GermanyAustriaFrance

Switzerland

Australia

China

Dubai

Brazil

USA

Security under control

• Internal system monitoring• Geo-redundancy available• Automatic backups• Interfaces monitoring• Automatic recording

Usability

• Process-oriented system management• Sector-specifi c confi guration options• Multi-client capable web access• Templates and fi ltering functions for statistical

alarm evaluation• Reporting with graphics

New Voice International AG The Swiss company New Voice International AG has been developing high-quality solutions in the security, telecommunication and information technology fields since 1991. Having successfully implemented more than 6,000 systems worldwide, New Voice is the leading provider in the “Unified Event Communication” industry. The main product is “MobiCall”, since it guarantees an individually tailored solution in terms of alerting, mobilisation, evacuation, information distribution and monitoring in professional environ-ments. More than 60 employees around the world are collaborating in the development, sales, project management, installation and support departments in order to create reliable and innovative products combined with user-friendly interfaces.

© Copyright 2017 New Voice International AG All rights reserved.

The information provided in this document contains general descriptions or performance features which can vary according to the infrastructure and the software version.

MANUFACTURER:


St. Gallerstrasse 8CH 8853 LachenTel: +41 58 750 11 [email protected]

ASIA PACIFIC & AFRICA:

New Voice Australia

Level 1 / 7 Clunies Ross CourtEight Mile Plains 4113, QueenslandTel: +61 7 5667 [email protected]

EUROPE & MIDDLE EAST:


St. Gallerstrasse 8CH 8853 LachenTel: +41 58 750 11 [email protected]

EASTERN EUROPE:

New Voice (Austria) GmbH

Paschinger Strasse 59A 4060 LeondingTel: +43 732 890 [email protected]

unified event communication

Documents