Wildix Unified Communications Solution

Save your time,improve your business

The only solution for Unified Communications designed to increase revenues and reduce costs

The only solution for Unified Communications designed to increase revenues and reduce costs

The Benefits of Unified Communications

Boost your Business Reduce the costsEnhance productivityCustomer acquisition and retention are the key points that let your business grow. Unified Communications offer simple, efficient and instant tools that increase engagement with your customers, improve your company image and customer responsiveness and distinguish you from your competitors.

Efficient communication means being able to get in touch with the needed person in several seconds. By improving communication inside your team you increase the workplace efficiency of each employee and speed up the business processes which increases the company productivity and the business results.

You can minimise your expenses by avoiding unnecessary traveling. Unified Communications allow you to monitor and manage your distant employees’ activity in real time. Wildix provides the access to Unified Communications anytime and anyplace ensuring your availability, reachability and responsiveness from any device and allowing you to participate in virtual meetings with your distant colleagues and collaborators.

Communication today is not just the means for exchanging the information. Efficient communication helps you to optimise your work and increases your productivity.

The time spent on trying to reach the needed person can be crucial when taking an important decision.

By introducing the innovative UC solution into your business environment, you acquire the full control overyour activity, increase your responsiveness and let your company grow.

Communication-enabled Business Processes (CEBP)

Wildix is a multinational company with its own research and development center in Ukraine.

Wildix has developed the Unified Communications system, a brilliantly simple solution that optimises the business communication and offers the tools that improve marketing effectiveness of the companies of any size.

MAP of Wildix Unified Communications Applications

Wildix Collaboration tool, completely web-based.Unified Communications: SMS sending, Voicemail notifications, Instant Messaging, Presence, Call Me Back.

Mobility: employees’ mobile phones integrated with the corporate PBX, mobility on GSM and UMTS networks.

Real-time calls monitoring, call management (hold, transfer) via a numeric keypad.

Softphone for one-to-one and one-to-many communication. Text, audio and videoconference between all the users of the system.

Wildix Collaboration

Real-time monitoring and statistics of the employees’ call activity via either preconfigured or customisable graphs and tables.

CDR-VIEW

Solution based on WebRTC for voice, video and chat communication, MCU conference, file transfer, desktop sharing.Available also for external users via a corporate website.

KITE & ZERO DISTANCE MCU VIDEO CONFERENCE

A component that allows you to manage and monitor calls from Web applications and Microsoft Windows applications.

W-TAPI: TAPI + Web API

Collaboration

Wildix Collaboration brings all the communication means into one seamless environment. One simple instrument, completely web-based, for any type of communication for both on-site and remote users.

Wildix Collaboration has an intuitive and simple graphical interface accessible via the browser.

Users can access the Wildix Collaboration anytime, anyplace (at home, in the office, on the move), using any device connected to the Internet: PC, Laptop, Tablet, regardless of the OS.

Just type the PBX IP address in and enter your credentials for the immediate access to the Wildix Unified Communication services.

Presence feature is the key to efficient and instant communication and information exchange between the colleagues. Users can see in real time, who is online and available, absent, busy in another conversation or does not want to be disturbed, and based on this information, choose the right way to get in touch.

Geolocation feature allows the users to view the geographical location of colleagues on the map.

Accessibility

Presence and Geolocation

You can select a contact and start a conversation with just one click:

• make a call• chat with the users of the system• send a virtual sticky note• send a fax• make a video call• share your desktop• transfer files• participate in text, voice and video conferences

Wildix Collaboration provides the access to all the shared corporate phonebooks and is available in English, Italian, French, German, Spanish.

Collaboration Mobile APP

Wildix Collaboration Mobile application for your iOS and Android

The application connects to your Wildix PBX system and offers the Unified Communication services on iPhone, iPod Touch and Android.

Wildix Collaboration Mobile features:

• Calls via VoIP or mobility to all contacts in the phonebook

• Video calls via VoIP to users• Chat with users• Send memo messages to users • History of calls and chats• Presence status and location of users• Personal Presence status and location• Notifications when the application runs

in the background mode

Wildix Collaboration Integration Utility allows users to start calls from various Microsoft Windows and Mac OS X applications and web pages (thanks to SIP Tel URI support), using hot key combination (Windows) or by right-clicking on the mouse (Mac OS X). It is possible to send faxes via Wildix Fax Printer simply by printing a document (Windows / Mac OS X).

Wildix Collaboration integrates with Microsoft Outlook to offer the additional features: click-to-call Outlook contacts, incoming call popup window, save callers to Outlook contacts.

Thanks to this component, it is possible to integrate the PBX with any TAPI compliant application.

Attendant Console for the VISUALLY IMPAIRED/BLIND

Attendant Console

Wildix Attendant Console is an all-in-one solution for call operators. An intuitive web interface allows you to manage high volumes of concurrent calls easily and efficiently. Combine call control with presence monitoring to provide a high-level customer service. Your agents can see the activity status of their colleagues, even those in remote offices and mobility, before processing the call.

Wildix Attendant Console is an efficient tool for fast call handling in high-load environments. It is completely web-based and accessible in a multiuser mode.

Its interface is available via any HTML5 browser without any installation of the components.

Supported manufacturers:Alva / Optelec, APH, Baum, Eurobraille, Freedom Scientific, GW Micro, Handy Tech, HIMS, HumanWare, MDV, Ninepoint Systems, Papenmeir

Hardware

Apple VoiceOverSolution

Wildix Attendant Console

Braille device /optional

Text to Speech offers such features as autospeaking web pages, “read all”,

web page summary, web table support, user-created labels, customisable verbosity.

Wildix Attendant Console supports assistive hardware and software to help people with vision disabilities and with mobility problems.

Wildix Attendant Console can be used by everyone, thanks to its compatibility with accessibility devices (Braille display) and the tools present in the new generation PCs, such as VoiceOver (Converting Text to Speech) and Magnification.

Wildix Collaboration: Attendant Console interface

CDR-View is an efficient tool of control and analysis accessible via the web, providing you with the numerous reports relative to the call activity of the employees.

You can select to view the results as a data grid or as graphs: line, area, bar, column and pie chart.

Save and share your reports with other users or export them to an .xls or a .csv file.

CDR-View is helpful to the company management while analysing a particular event or the company call activity in general, or while deciding on the future business strategy.

A simple way to add value to your investment.

Authorised users can view the information about the number, duration, type and costs of all the incoming and outgoing calls in graphs and tables.

Just filter the data for the analysis (direction, services, costs, period...), select the way to group the results (by hour, by user, by group, by country, by class...) and specify which metrics you wish to add (count of events, cost of events, talk time of events).

Control and analysis

Just one click.

Wildix Kite offers your customer an immediate and direct way to contact your call agents, directly from the browser, with one click of a button: no software installation, no registration or email authorisation, no phone is needed. Chat sessions, audio and videocalls received from the website can be routed to a call agent or a response group.

Wildix Kite

Simple for customers

Wildix Kite means simplicity.

It takes just several moments to embed Kite service into a website or into a single webpage.

Thanks to the integration with Unified Communications, via simple JavaScript APIs it’s possible to display the avatars of call agents, information about their presence and activity status and their geolocation.

The benefits

Kite is the Wildix solution based on WebRTC.

Wildix Kite is a professional solution for business communication based on WebRTC technology, fully integrated into the Wildix Unified Communication system. With a single click a customer can start a chat session, make an audio or a video call to a company operator or a response group agent.

What is Kite ?

Wildix Kite brings the business communication to the web, allowing more mobility and flexibility and offering an innovative, simple, instant and free of charge way for any existing and potential customers to contact the company on the corporate website.

How does it work ?Wildix Kite is based on WebRTC (Web Real-Time Communications), the project born in 2011.WebRTC is a revolutionary technology, a part of HTML5 standard, that enables web browsers with real-time communications capabilities.

Wildix Kite turns the website into an efficient marketing tool.

Wildix Kite improves your company image and customer responsiveness, distinguishes you from your competitors allowing you to deliver high-quality and fast service that gratifies the customer.

Wildix Kite is fully integrated into Wildix communication system and is completely customisable.

Simple to implement

Wildix Kite allows your customer to start: Chat - Audiocall - Videocall - Desktop sharing - File transfer

Kite MCU Video Conference

Kite is aimed at those who believe that the future of business is on the Web.

Zero Distance MCU Hosted Conference:Video conference as you’ve never experienced it before

It’s one thing to create a videoconferencing system. It’s something else entirely to create a videoconferencing solution that is open for everyone, immediate and simple to use.

Wildix has created the new Zero Distance, the audio- and videoconferencing system available both for internal and external users in just one click.

The new Zero Distance doesn’t require installation of any client, as it is based on Wildix Kite and WebRTC technology, and offers the best videoconferencing experience you’ve ever had.

Wildix video conference ensures efficient and instant communication and saves you from unnecessary traveling, which results in considerable time and cost savings.

Wildix Kite – WebRTC technology

No client to install

Chat, voice and video multiconference

High-definition video

Access for external users, possibility to log in via Social Networks

Sharing of documents, Power Point and Keynote presentations

Mute modeShare documents

Invite participants

Possibility to access the conference room for:

Users of the system, External users via invitation by email or Kite.

Possibility to participate in a conference using:

Wildix Unified Communication, Browser or phone.

FAILOVER

In case of emergency all the functionalities will be automatically passed to the PBX of backup that has the same features and configuration as the main one, ensuring the continuity of the services.

FAILOVER service guarantees the system reliability and continuity of the services in case of the PBX or the network failure.

Your mobile phone becomes an extension of the company PBX and you can make and receive calls in the same way as from the office.

Advanced telephony features such as voicemail, call transfer and conference are at your service also on your mobile device.

It takes just several seconds to activate the service, without any additional licenses or installation. The calls arrive both at your office and mobile phone.

Mobility

Wildix Mobility ensures your availability, anytime, anywhere, at the same number.

extension 101

Send and receive faxes easily and quickly as if they were simple emails.

Each user can have his own fax number. The maximum performance and reliability of the service is guaranteed, thanks to the T.38 standard for fax transmission over IP. The system delivers faxes directly to the recipient’s email. Automatic notifications provide the sender with the up-to-date information on the fax transmission status.

With Wildix FAX Server you don’t need to keep the paper archives, you can store and find the needed faxes easily since they come in an electronic format.

Wildix FAX Server brings significant savings through elimination of fax machines and relative expendables (paper, toner).

Wildix FAX Server simplifies fax management and SMS sending.

SMS Service

Wildix FAX Server allows you to send and receive SMS via Wildix Collaboration: just select a contact or enter a phone number and type the text of the message.

You can send fax or SMS to one or multiple recipients and postpone the delivery date and time if needed.

Fax Server

W-TAPI is a software component compatible with all Wildix PBXs for TAPI integration. W-TAPI application allows you to make and monitor the calls from different Windows applications (Wildix TAPI) or webpages (Wildix Web API).

Wildix TAPI includes the basic call functions, such as dial, answer, hang up and additional functionality, such as hold, resume, transfer, conference

TAPI Integrations

Wildix TAPI

Characteristics:

• Multiline (to control multiple users)• Functions in LAN and Internet environments• Uses a single port 5060 UDP• SIP protocol support• TSP is compatible with TAPI 2.1 and TAPI 3.0• Compatible with Windows XP and superior (32 and

64 bit)

Wildix Web API

Wildix Web API integrates with CRM, ERP software, Fias/Fidelio solutions and Web applications. Javascript Telephony API allows you to control the devices connected to the corporate Wildix PBX. Wildix Web API offers chat functionality and provides the information on the presence status and activity of the colleagues. Video calls are supported when used in together with Zero Distance application. Wildix Web API turns any web page into an Attendant Console. Wildix Web API is made with a simple JS file, server-side programming is not required.

Wildix Web API features:

• place a call • hang up • answer a call • put a call on hold and resume • record a call • perform blind and attended call transfers • receive notifications • monitor the active calls • exchange chat messages with users • receive users presence status information and

location (geolocation) • set up and communicate your own status and

location

Wildix Multimedia System is a reliable PBX, easy to configure either locally or remotely.

Wildix PBX models are equal in terms of quality, but different regarding the maximum number of internal lines and concurrent calls. One PBX can manage up to 8 or 5000 users (depending on the model), the physical dimension of all the machines is a standard rack-mounted 19’’ 1 unit format.

Wildix Multimedia System easily integrates into an existing legacy telephony system. You can enhance your communication by empowering traditional solutions with the VoIP services and Unified Communications.

Wildix offers a scalable and flexible system that easily extends and adapts to the needs of the company. You can connect your Wildix PBXs via the WMS Network, a network of intercommunication that cancels the distances between the users of the system.

PBX Wildix Multimedia System

PBX characteristics

Analog lines and ISDN supportSIP protocolCompatibility with SIP phonesCompatibility with BCA phonesUnlimited VoicemailCall queues managementFax T.38 supportConference management

Multi-companyIntegrated FAX and SMS serverCall Center functionalityUnified MessagingInstant MessagingPagingRemote locations and users management

Full Video supportIntegration with Outlook and Lotus NotesMobility ExtensionGraphical IVRAdvanced CDRDynamic LCRLDAP integrationMultiuser

PBX models

WGW08 WGW16 WGW40 WGW90 WGW250 WGW500 WGW1000 WGW5000

Max number of users 8 16 40 90 250 500 1000 5000

Max number ofconcurrent external calls

4 8 15 30 120 150 300 600

Characteristics

Model

All the applications are integrated into a single operating environment and are available for all the users of the system

WMS 3

WMS 3 Virtual

Wildix management system is completely web-based and consists of WMS and WMP. Both components do not require any physical installation and are accessible from PC or mobile devices on any operating system (Windows, Linux, Apple MacOS).

Wildix management system can be hosted on the dedicated servers and allows access in a multiuser mode.

Via the graphical interface you can activate and manage all your Wildix PBXs (it’s possible to connect all your offices to the WMS Network), add the users and edit their preferences, configure all the devices belonging to your network, even remote ones, thanks to the auto-provisioning system.

Wildix system is based on TLC industrial electronics, it was designed to manage both SIP protocol and TDM technology and allows the convergence of voice and data networks.

WMS allows you to program the Dialplan procedures for incoming and outgoing calls to your specific needs and to create one seamless and transparent communication environment in all the offices of the company.

Virtualisation of WMS 3.0 is possible thanks to the compatibility of the system with VMware and Xen Hypervisor.

Easy Failover

Hosted PBX services

Several virtual machines on one server

Fast performance

Easy backup and system recovery via snapshots

Virtual environments allow better configuration flexibility and ensure the continuity of the services. You can run Wildix System on virtual machines that are hosted on remote servers and deliver PBX functionality as a service, on rent, without any hardware installation on the client’s side.

WMP Wildix Management Portal

The portal is accessible via the browser and allows you to view your PBXs on the geographical map, instantly update and move the licenses activated on your PBXs.It’s easy to apply for the technical assistance via the efficient ticketing system.

WMS NETWORK characteristics

The users database of the Wildix system resides on a distributed LDAP database. WMS Network is a secure and fast intra-company network where one PBX takes up the functions of the “Master” with the prerogative to synchronise all the updates with the other PBXs (“Slaves”). Each change applied to the local database is first propagated to the “Master” and then from the “Master” to all the “Slaves”.Thanks to the roaming profile, each user can be associated to any PBX in the network and he can move from one site to another without changing his extension number and user preferences. Each user added to the system is immediately visible and can be contacted by other users of the system.

You can connect your Wildix PBXs, even those located in different cities and countries, to a secure corporate network.

The most innovative CLOUD solutionfor Unified CommunicationsMultisite communication in one transparent and accessible systemVPN UDP Peer 2 PeerDistributed LDAP directory compatible with ACTIVE DIRECTORY

WMS Network

Powered by Google

All the Wildix Unified Communications features are available in the Cloud.

Wildix Cloud

COMMUNICATION-ENABLED BUSINESS

PROCESSES

Wildix WebAPI integrates UC into such applications as

CRM, ERP.

BRING YOUR OWNDEVICE

Wildix Overlay: The only WiFi solution ready for the

BYOD.

REPORTING ANDCALL CENTER WALLBOARD

Without control and analysis there is no strategy. Real-time

call activity monitoring.

VOIP SYSTEM AND WMS NETWORK

Wildix is a complete and multi-site SIP/XMPP and

UC solution.

The Cloud that works even when offline

Wildix made sure you have the best Cloud service, even in the most remote place on the Earth

This is why Wildix has chosen Google.

Google offers the most reliable and accessible service in the world, since it has the largest number of interconnections with national and local operators.

The WMS Network creates a hybrid Cloud which uses the local resources and ensures the continuity of services even when encountering problems with Internet connection.

The lightness of simplicityEnable a PBX Cloud in one click. Fully integrated into the Wildix Management Portal.

Unified Communications is the commodity product. The Cloud is a new place where it belongs.

Overlay

Wildix Enterprise Wireless LAN solution

Wildix Overlay system supports up to 32 Spots creating the coverage area without roaming.

Spots are equipped with two dual-stream antennas, each of them can be used on both 2.4 GHz or 5 GHz simultaneously.

Overlay system allows the users to move from one area of coverage to another without roaming, it does not require channel planning and allows to use the 40 MHz channels at speed of 300 Mbit/sec within the entire area Wi-Fi

Overlay Core Overlay Spot

Zero Latency Roaming Security

Overlay system functions as a single access point, ensuring the continuity of communication and data traffic while moving from the coverage area of one Spot to another one. Wildix Overlay is the only solution that resolves roaming related issues and provides stable and high-quality communication in Wi-Fi network.

Users connect to the system using Wildix Collaboration credentials. Guests receive the password via SMS and the Captive Portal can be integrated with the most popular social networks. Thanks to WMS Network users can move from one office to another and keep the same credentials for connection to the system. Active Directory™ integration allows users to log in to the system with their Windows passwords.

WiFi roaming

Wildix Collaboration solution allows the employees to use their preferred devices in the company. Wildix apps installed on personally-owned smartphones and tablets provide the full access to Unified Communications features to drive the employee satisfaction and productivity.

BYOD with Wildix Collaboration for iOS and Android

BYOD

Overlay Coverage

NO roaming

Overlay ensures seamless coverage, even on different floors of a building.

Overlay gives priority to voice traffic over data traffic.

Excellent performance in high-density environmentA perfect solution for large areas of high capacityEasy installation and configurationPlug and play simplicity on Wildix systemZero handoff in the entire coverage area

W-AIR

Wildix W-AIR is a turnkey cordless solution. Auto-provisioning system allows easy and instant connection to a Wildix PBX.

PRESENCE Audio HD widebandIntegrated phonebooksCAT-iqIntelligent Networking

W-AIR 100 and W-AIR 70 are cordless handsets, easily installed and perfectly integrated with Wildix VoIP system. The signal coverage is very extensive, thanks to the system of Base Stations and Repeaters.

The system is developed on the CAT-iq protocol that allows voice and data transfer on the radio channel offering a great variety of features, such as access to the shared phonebooks and presence status monitoring.

To create a wireless infrastructure it’s enough to install a W-AIR Base Station. You can expand the number of users and register up to 200 cordless phones. Repeaters are implemented to extend the signal coverage of Base Stations.

W-AIR 150W-AIR 70

W-AIR BASE STATION W-AIR REPEATERW-AIR BASE STATION

SMALL BUSINESS

Up to 200 users per systemUp to 30 users registered to 1 base station Up to 40 bases per system (39 Slaves + 1 Master)Up to 8 concurrent calls per baseUp to 8 concurrent handovers per baseUp to 3 repeaters per baseUp to 5 concurrent calls per repeater

Up to 100 repeaters per system

W-AIR 150

PRESENCE

Audio HD wideband

Integrated phonebooks

CAT-iq

Loudspeaker

Bluetooth

Vibration

Man Down Feature

IP65

PRESENCE

Audio HD wideband

Rubriche integrate

CAT-iq

Loudspeaker

W-AIR 70

CONFIGURATIONS FEATURES

Up to 8 users per systemUp to 4 concurrent callsUp to 3 repeaters per baseNo multicell

MULTICELL (with W-AIR Base Station)

SMALL BUSINESS (with W-AIR Base Station Small Business)

Phones

The only phones that display the presence status information of local and distant colleagues.

Wildix presents four phone models, an ideal complement to your Wildix PBX.

Wildix WP phones have a simple and intuitive user-friendly interface. Provisioning of Wildix WP phones is easy and quick and can be done directly by user.

Android OSWildix Collaboration Mobile PresencePoE Full integration with Wildix PBX Audio HD wideband7” Display, 800 x 480, TouchscreenWiFi 802.11b/g/hBluetooth, USB 2.0Up to 120 BLF keysDialpad and function keysMulti-position standSupport for third party apps

XML browser functionality PoEFull integration with Wildix PBX History and phonebooks Sync

PresenceWP410, WP480 Display:132*64 LCD WP490 Display: 240*160 LCD

WP480 WP490WP410

Headsets

MONOAURAL HEADSET WHS-MONO

BIAURAL HEADSET WHS-DUO

BLUETOOTH HEADSETWHS-BT

WP600A

Media Gateways

MODEL VOICE CHANNELS DESCRIPTION

W01PRI 30 1 ISDN PRI channel

W02PRI 60 2 ISDN PRI channels

W02BRI 4 2 ISDN BRI channels, PoE

W04BRI 8 4 ISDN BRI channels, PoE

W01FXS 1 1 RJ11 port, PoE

W04FXS 4 4 RJ11 ports

W24FXS 24 24 RJ11 ports + 1 RJ21 port

W04FXO 4 4 analog lines

W01GSM 1 1 GSM SIM, PoE

With Wildix media gateways you can connect phone lines to the VoIP services and analog phones to your Wildix PBX.

Wildix system is flexible and scalable and can be easily extended by simply adding a new module to your network on the fly, without suspending your work.

Thanks to the GSM Media Gateway, the mobile phone of every employee becomes an extension of the company PBX. Make and receive the calls using your mobile phone in the same way as your office phone.

Wildix offers a full range of Media Gateways (PRI, BRI, FXO, FXS, GSM) that provide a high degree of reliability and performance.

Wildix offers a wide range of Switches:

PoE Switches that power other PoE devices, PoE Gigabit Switches, Switches with Fibra ports.

PoE Switches

MODEL NUMBER OF PORTS DESCRIPTION

WS08POE 8 8 PoE ports

WS16POE 16 16 PoE ports

WS24POE 24 24 PoE ports

WSG08POE 8 8 PoE Gigabit ports

WSG24POE 24 24 PoE Gigabit ports

WSG18SFP 18 18 Fibra ports

Data Storage

Wildix USB 2GB Key Storage is a USB drive resistant to high temperatures. Operative temperature: up to 85° C, aluminum case, up to 100 000 write/erase cycles, read speed 22 MB/sec and write speed 18 MB/sec thanks to NAND Flash Technology.

VDSL extender PoE

VDSL PoE Extender Wildix (code: WSXTPOE) allows you to extend the network over long distances, up to 500 meters over existing wiring system, while maintaining high-speed network connectivity. The pair of VDSL PoE Extenders provides power for PoE devices and is easy to install.

Unified Communications for your Hotel. A seamless system for hotel management completely integrated into the Wildix telephone system. Wildix CTI-Hotel has a simple and intuitive graphical interface and allows you to perform all the usual front desk operations: reservations, check-ins and check-outs, wake up calls, charging of calls and services, printing of receipts.

W-AIR is the cordless solution of Wildix. The system uses the new wireless CAT-iq technology (Cordless Advanced Technology - Internet Quality) which allows data and voice transfer on the radio channel and offers a number of advanced features.

W-AIR is a cordless phone helpful to the caregivers, easy to use and to carry thanks to the attached clip.

• Offer innovative solutions to your clients on your corporate website with Wildix Kite

• Create one transparent and seamless communication environment that cancels the distances between the offices

• Record the calls in compliance with legal norms• Participate in audio- and videoconferences from any place, with one click• Bring your device and use the full set of UC services on your Android

smartphone and iPhone• Assure the reachability of your employees anytime, anyplace

Wildix for HOSPITALS

Wildix for HOTELS

Wildix for FINANCE

Vertical solutions

REV. 9/2015

Wildix s.r.l. Località le Basse, 3 38123 Trento (TN), ItalyTel. +39 0461.1715111Kite: www.wildix.com/contactswww.wildix.com