Simply the best way to communicate!

What is enterprise TOL?

TOL(Telephony Office-LinX) converges Voice/Data networks to offer features like instant messaging, presence and mobility, in addition to traditional unified messaging (voicemail, email and faxes) from one central location.

Regardless of a person’s physical location, this solution offers real-time communications and immediate response using any wired or wireless device (office phone, cell phone, PDA, PC/Laptop or web browser).

Value Proposition…

“Why?”

“Does your company have internet access?”

“Does your company have internet access?”

Answer:

“To improve communications with customers, suppliers and employees!”- Increase efficiency, lower costs and increase revenue!”

Value Proposition…

“Why?”

“Does your company have e-mail?”“Does your company have e-mail?”

Answer:

“To SIMPLIFY communications with customers, suppliers and employees!”

Value Proposition…

“What has e-mail delivered?”“What has e-mail delivered?”Answer:

“MORE MESSAGES!”

“how do we manage without it taking on a job description?”

“how do we manage without it taking on a job description?”

Value Proposition…

“What are your most valuable assets?”“What are your most valuable assets?”

Answer:

“Your product and services which is based on YOUR PEOPLE( Staff)!”“employee turnover is a major cost to an

organization!”“employee turnover is a major cost to an

organization!”

WEB E-Mail Mobile

Home Business Fax

Value Proposition…

Would your company invest in a messaging solution that can’t today and won’t tomorrow, integrate with your network, email or Internet?

Value Proposition…

The cost of change is very high for an organization!

Current Investment (phone system, and email) Deployment User Training Invest in a solution that solves your communication needs

with minimal change today, and allows you to migrate cost effectively as yours needs grow over the next 2-3 years!

Organizations large and small are looking for technology evolution vs. revolution!

Unified Communications Platform

A communication solution designed on a building block architecture! It works with your existing infrastructure and migrates to support greater functionality as your organizational needs evolve and grow!

Better Voice Mail*Voice mail/AA/Call Routing *Caller ID/DNIS Audiotex/etc.

Desktop Integration *Desktop Call Control*CRM Integration

Email Integration *Unified Messaging*E-mail Notification

Fax Services *Messaging / Printing

Speech*Text Reader /*Speech directory & Auto attendant

Wireless *Mobile Telephones*PDA’s And WEB Access 1. Address your immediate

needs.

2. Manage growth.

1. Size

2. Infrastructure

3. Cost effective add-ons

4. Manufacturer independent(Telephony and e-mail integration)

Unified Communication

s

Why Enterprise TOL…Why Enterprise TOL…

Minimal change required to deploy Works with current e-mail solution Provides productivity tools to remote and field

employees Streamlines and cost saving in communications Improves response time to inquires from:

– Customers - Revenue generator– Suppliers - cost savings– Staff- cost saving & Revenue

generator

Designed to work with current e-mail– Microsoft Exchange 5.5/ 2000– Lotus Notes Release 5.01 above– Novell GroupWise 6.02 or above– IMAP4*(upcoming release)– Access messages from native application

Designed to work with current PBX– Full PBX & Key system support– Serial & IP CTI integration– Full IP and TAPI integration– Supports screen pops in Outlook™

GoldmineTM ,ACTTM, & ODBC Compliant DB– Emulates current voice mail to reduce training

Provides Current Needs

Full Wireless & Internet Integration– Full internet access for users and administrators– IP integrated screen pops and call control– Complete VPIM/SMTP server for networking and wireless

support– Wireless gateway with any web enabled device –

Blackberry™, PALM, Symbian, Cell phone, Pocket PC

– Full UC support for Symbian and Pocket PC devices

Speech Integration– TTS integration for text and e-mail reading – Speech enabled automated attendant and company directory– IVR and custom applications

Offers Future Requirements

Why Buy UM/UC

Move from basic feature (voice mail) to applications (UM/UC) solve business issues

Positions solutions as offering greatest value vs. lowest cost( may result in highest cost on productivity)

Provide staff the tools to perform their tasks more efficiently and with greater ease

Out perform your competitors– Company efficiencies with employee to employee

communications– Increased customer service with easier and greater

access to staff– Arm your customer facing staff( sales , support,

service) with tools to respond quicker and better then other companies

Identifying A Need for UM/UC

Sales force Executives Field support Trainers Branch/regional offices

Enterprise organizations find UM/UC to be important primarily for mobile users. Now that such devices are increasingly supported by enterprise organizations, the visions of UM/UC will create more practical interest and demand by mobile end-users. The Unified-View, 01/09/2004

Identifying a need for UM/UC…

You have already invested in infrastructure– They have a corporate LAN/WAN– They have an in house e-mail server– They have a fax server– Internal Intranet

Road map of UM/UCRoad map of UM/UC

Solve present need– Voice mail– Fax mail– UM– Mobile workforce

Identify road map with UM to solve future needs– IP Telephony– Disaster Recovery– Teleworker– IVR– Voice portal

Enterprise TOL Architecture

Speech enabled automated attendant and company directory, based on the Industry leading Nuance® 8.0 Speech Engine:

Dramatically increase customer service with easy access to any staff

Reduce wait times and transfers to operator as customers can simply say the staff or department name

Provide staff and customers with virtual roledex as they call one number or one button to access anyone in your organization

Automated Speech Recognition (ASR)

Unified Messaging services

Email platforms supported: Microsoft Exchange 5.5, 2000 Lotus notes R5.01 and above Novell GroupWise 6.0 or above IMAP4 based mail platforms

Unified messaging service is a gateway that is used to provide a single data store for both email and voice messages. Through unifying these stores allows the user to have a single access point for all there communication information.

Wireless e-mail to any cell phone

Instant notification of IMPORTANT messages, voice, fax e-mail- Enhance PDA tools( blackberry, PALM, Pocket PC or even standard cell phone)

Listen to e-mail over your cell phone. Provides hands free access to ALL messages while driving.( it’s the LAW!)

Respond, forward, and reply to e-mail right from your cell phone with no typing. Deliver response and messages in the highest value-VOICE!

Single Message Store

Access VM, email, fax from Outlook

Listen to VM from PC

Double click email message to play

Forward VM to email address

UC Client Manager-LINK

UC Client Manager is a real-time CTI application that LINKS users with IP access to the Enterprise TOL server. Users get real-time call control and information from any IP access point. UC Client Manager lets the Enterprise TOL server know where the user is and gives them instant access to all their office communications.

Instant messaging Screen pops Voice

Mail Database lookups Dialing from

Outlook Presence

management Desktop call control

Unified Communications Client- LINK!

Auto Login Call Manager with call

control, screen pop Call log with dial feature Corporate controlled( no

chatting with friends and family)

Presence management of office directory

Unified Communications Client

Unified Communications Client

UC Client – LANTALK, Directory, Presence

Turn your wireless phone into your office EXT.!The Enterprise TOL unified communication platform offers a Wireless Application Protocol (WAP) interface to their WebClient that is fully synchronized with the enterprise edition GroupWare solution.

Wireless Services

First UC App for IPhone on ITunes

Fax Server

Outbound faxing from Desktop

Desktop fax printing Fax broadcasting Integrated fax server

with Telephony OfficeLinX

Fax to e-mail Full IP access and offline

printing

Fax Mail

Receive All of Your Faxes Through Your E-mail

Client... User's can receive faxes in

their e-mail client inbox and through Webclient. The fax board in the Enterprise TOL PC receives the faxes and directs them to the appropriate mailbox(es).

Unlimited users Access messages over the

phone-print to fax Access via e-mail- fax to print

WEB access to your communications

Configurations

VME UNI ELITE SBE

Auto Attendant Auto Attendant Auto Attendant Auto Attendant

Voice Mail Voice Mail Voice Mail Voice Mail

Basic UM Basic UM Basic UM Basic UM

CTI Services CTI Services CTI Services

Text-to-Speech Text-to-Speech

Advanced UM Advanced UM

IMAP TSE IMAP TSE

ASR WAP Services

Fax Mail*

*Fax Board Required

Summary

Provides your company a quick ROI by reducing communication costs while increasing their efficiency & bottom line

Provide your organization a competitive edge over the competition

Protect your greatest assets your employees with tools to perform their job better!

Invest in open platform to integrate with back office applications & satisfy future requirements– Voice portal to corporate intranet with IVR– CRM applications integration– ERP integration

Simply the best way to communicate!