the telecommunications industry

8/3/2019 The Telecommunications Industry

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The Telecommunications Industry

The Internet and technologies such asbroadband and mobile communicationshave transformed the way that

Telecommunications companies must dobusiness.

Significant investments in terms of

licensing and infrastructure.


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Implement Technology Solutions that helpachieve the following:

Identifying and exploiting new revenue

opportunities

Improving customer satisfaction with reliable

delivery and timely, accurate billing

Adapting and innovating to meet evolvingcustomer expectations

Achieving compliance with global, federal,state, and local industry regulations

Optimizing the use of existing assets


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Enterprise Management andSupport requirement in the

Telecommunications Industry


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Data from heterogeneous sources likedetails on

Finances Human resources.

Operations.

And other critical business functions Support for the complete life cycle of

critical production and operational assets

Enterprise Asset Management


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Mobile Asset Management

Ability for technicians perform their tasks whilethey are at remote locations.

By using a mobile device such as a laptop

computer or PDA, off-site personnel shall beable to access the tools and data needed toperform their jobs, including the maintenance offield service information

Should have support for remote data entry suchthat cost reductions and streamlines planningregarding the deployment of service personnel ispossible.


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Financial Management

Financial accounting and financial supplychain management

Accounting-relevant transactions

Complete documentation

Support for international operations

Company-wide planning and control tasks


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Financial supply chain managementfunctions should provide:

Enterprises with greater visibility of workingcapital, which shall help streamline cash flowactivities, reduce the costs associated with billingand payment processes, and optimize

transactions with customers, vendors andsuppliers

Financial analytics: Reporting with predefinedcontent such as cost center and sales planning(Shall offer improved financial insight and enablefaster, more accurate financial and operationalplanning.)


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Strategic enterprise management: Riskmanagement, which should include

functional support for identifying, analyzing,and quantifying business risks andadministering risk catalogs as well as

management cockpits to support fastclosings.

Business planning and simulation features

supporting strategic planning, while otherfunctions supporting business consolidation.


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Contract accounting:

Specialized accounting needs of telecom.

Companies:a. Support for large numbers of customer accounts

b. Customer hierarchies

c. Automation of critical processes


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Business solutions

Credit scoring

Installment plans.

Interest calculation

Returned items Third-party revenue handling

Customer correspondence including

account statements. Electronic data exchange with banks, credit-card

companies and external collections agencies


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Collections management: proactivelyhandle receivables and prioritize accounts

by risk. Collections agents and accountsreceivables analysts can organize taskswith sort-and-search tools, while a

collections work list provides insight intoopen invoices and promises to pay andprovides all information needed whencontacting the customer. Agents canrecord the results of customer contacts,create dispute cases, and update thestatus of existing cases.


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Dispute management: To enableenterprises to process receivables-related

disputes

Structure and streamline the process ofdispute resolution and reduce processingtime through a fully electronicCommunications process.

Dispute management capabilities should

be integrated into accounts receivables,sales and distribution


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Users should also automatically createdispute cases for underpayments

generated by the electronic accountstatement. The correspondence functionenables companies to send standard

letters, faxes, and e-mails automaticallyfor improved customer interaction. Finally,customers can create dispute cases

directly in the application and monitor thestatus of their dispute.


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Human Capital Management andWorkforce Deployment

Personnel are valuable assets, andempowering and supporting them is key totheir success and retention

Employee life-cycle management to:Identify and retain top performers.

Leverage talents

Align employee goals with organizationalgoals.

Maximize the impact of training.


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Workforce deployment by allowing

organizations to create project teamsbased on skills and availability.

Monitor project progress

Track timeAnalyze results.

Ensure that resources are not wasted on

ineffective projects.


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Employee Transaction Management

Streamline and integrate essential HCMprocesses including

Administration

PayrollTime management

Legal reporting


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Operations Management

Procurement: Requisitioning andpurchase order management

Logistics and distribution: Accurate

forecasts to ensure product availabilityand reduce inventory levels.

By integrating logistics management with

procurement functionality, organizationscan ensure prompt purchasing and on-time delivery to customers.


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Asset management: Efficient operationsrequire appropriate maintenance and

strategic deployment of all equipment andfacilities.

Enterprise asset management should cover

the complete asset life cycle includingspecification and design, development and

procurement, operations and maintenance,

and disposal.


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Order cycle management: to automatethe customer order fulfillment process,

including decomposing, serviceprovisioning, work and installationmanagement, and billing initiation. This

automation shall improve accuracy andshortens the order cycle with seamlessintegration through all downstreamsystems.


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Supply Chain Planning

As product development processes are

increasingly outsourced, accurate demandplanning and signaling become even moreimportant.

Partner and Dealer Management: To improve dealer recruiting, profiling, and

training.

Personalized product recommendations andcatalog and collateral content

Manage the planning, execution, monitoring,and analytics of trade promotions


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Dealer relationships and processes areenhanced by sales and service support,

including pricing and contracts. Interactive selling and configuration

covering live support, knowledge

management, request management, andcomplaint and return management

Incentive and commission management

Process and calculate variablecompensations, monitor commissions andpayments, and track changes via a clearaudit trail


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Forecasting and replenishment tools:create detailed plans for supply and

demand, distribution, production, andtransportation.

the telecommunications industry

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