telecommunications industry view - 2012

Telecommunications Industry View ‐

2012

Agenda

London 2012 ‐

Working TogetherJoint Operators Olympic GroupIndustry Planning EC‐RRGNational Emergency Alert for Telecomms

UK Mobile Industry support for London 2012 ......

The mobile industry has worked collaboratively and invested substantially to support the

Games ............

• Assessing Customer Demand

• Setting clear objectives

• Designing, Building and Testing

• Operational Support

Commitment to our Customers & UK plc

2012 Mobile Service Demand Analysis:

Over the last 24 months we have:

• co‐ordinated views across the mobile industry

• worked with a variety of interested parties ...eg. Locog,TfL, Broadcasters, Content providers

• examined previous events ... Olympics, Football/Rugby World Cups, cup finals, Papal visit,

Royal Wedding, Glastonbury, Wimbledon, Silverstone, Sailing regattas, Tube strikes, etc, etc

• incorporated independent Olympic people movement studies …

• examined > 100 event locations

• evaluated mobile activities of each demographic groups

• forecast trends in mobile devices and usage

London 2012 will have a unique footprint ..... But we have put a

lot of effort into predicting what that footprint will look like.

Olympic Activity: Impacts the whole country and most walks of life ...

Those with

Tickets ...

Travellers and

visitors ...

Those at big

screen

venues ...

Social Groups ...

Those at

home ...

There are c. 80m mobile devices in the UK .... So most are our customers

EXAMPLES ....

Comp venuesBus routesRoadsTrainsAirportsFerry PortsAthlete VillageNew stadiaExisting stadiaVIP areasBig screensPublic areasRiver eventsCultural

events

FireworksTouch routeMedia venuesCamp groundsVolunteersHotelsIOC venuesCar parks

Etc,etc

EXAMPLES ....

Comp venuesBus routesRoadsTrainsAirportsFerry PortsAthlete VillageNew stadiaExisting stadiaVIP areasBig screensPublic areasRiver eventsCultural

eventsFireworksTouch routeMedia venuesCamp groundsVolunteersHotelsIOC venuesCar parks

Etc,etc

Business as Usual: UK plc has to function as normal during the Olympics ...

We are conscious of the need to avoid Olympic venue mobile traffic impacting

business efficiency in neighbouring areas ....

queues

Big screen

Stadium

Road

Offices with

traffic overlap

risk .....

crowds

• Un‐forecast gatherings and people densities

• Customers stimulated to demand simultaneous service

• Free/unlimited rich content for mobile devices

• Cyber attacks

• Grid locked roads/transport

• Major security events

The unpredictable:

......is inevitable, but impractical to forecast specific impacts...

UK plc has a reasonable track record in coping with the unpredictable.... There are plenty of contingency plans in place

Cities tend to absorb these wellCities tend to absorb these well

Common sense neededCommon sense needed

Guidance issued to providersGuidance issued to providers

BAU defence activity for Telco’sBAU defence activity for Telco’s

Cities tend to absorb these wellCities tend to absorb these well

Separate activities underwaySeparate activities underway

What does ‘controlled service’

look like?:

This depends entirely on the specific circumstances that triggered the

need for control but mobile operators will normally:

• Give highest priority to emergency traffic (eg. 999 voice)

• Give next highest priority to ordinary voice traffic and text

• Carry most mobile data traffic, but may need to reduce performance

for short periods for some customers in exceptional circumstances

Traffic

Mobile networks have been built to max

capacity but short periods of exceptional load

may result in reduced performance

Industry Co‐operation .... and individualism:

JOOG

We remain active commercial competitors .... But 2012 co‐operation is high

http://www.bt.com/

Joint Operator Olympic Group (JOOG)

Plans are in place…

Delivery is underway…

chair: O2

chair: BT

workstream lead:

O2workstream lead:

Vodafone

workstream lead:

MBNL/3

workstream lead:

Everything

Everywhere

• Comprises all Mobile Network Operators, Airwave, BT, and LOCOG

• With every operator playing a crucial role

Building a multi‐operator ‘mini‐network’

for the Olympic Park, and extra shared

sites across other London and UK venues

Joint Operator Olympic Group

= JOOGWho is it

• Telecommunication Group Comprises all Mobile Network Operators,

Airwave, BT, and LOCOG

• With every operator playing a crucial role

What is it doing • Provision of 2G & 3G Voice and Data coverage in and around Olympic

Park• Provision of coverage will be for main Public Areas only (Front of

House)

How is it operating • As single operator as much as possible• Must not simply run separate equipment and combine outputs.• Minimise risk by using known technology and existing designs• Minimise space & power requirements, but maximise capacity

• During the Games• Will operate as a single company for maintenance , fix and supportAn Industry lead body to provide Mobile service in London for our

customers and visitors alike......

What good looks like for Mobile customers:

• Most of our customers will, for most of the time, in most

locations get their normal good mobile service

• A few may have short periods of controlled service if we

get excessive traffic bursts in odd locations

• Many will get better than normal service, because we

have invested so heavily

The mobile industry is not planning to fail its 80m customers (inc visitors)

during the 2012 Olympics......

http://track.bid-london2012.co.uk/tr.php?hash=JOOGGEGG14984&u=http://www.london2012.com/

Examples of what we are doing: Matching Supply and Demand ......

Co‐ordinated building

MaximumCapacity

Leading edge but proven designs

Dedicated

operational

support

Substantial extra Mobile Coverage

Guidance to content

providers

Wi‐fi in the Olympic Park

• Many modern customer mobile devices have the ability to use

wi‐fi as well as cellular service.

• LOCOG granted BT exclusive rights to deploy Public Access Wi‐Fi

on the Olympic Park, but with strict conditions.

• BT are funding a wi‐fi overlay network for customers, with

optional wholesale access to Mobile network operators.

•Services will be delivered from Jan 2012 and available until Jan

2013 under the Olympic agreement with LOCOG.

•Coverage Examples (subject to final surveys):Performance Venues and concourses *Food Halls and major retail facilities (subject to agreements with sponsors)Sponsor Showcase areas (subject to owner agreement)Spectator Services areaMain Entry Points/Ticket and security check areasThe Park Common Domain

*Except areas with specified Olympic Family Enhanced Mobile Service with Wi‐Fi OffloadN.B. Public Access Wi‐Fi is specifically precluded from key media locations within the

performance venues and from MBC and IPC buildings

Clear Customer

Choice:

‐Cellular only‐Cellular with wi‐fi‐Wi‐fi only

Clear Customer

Choice:‐Cellular only‐Cellular with wi‐fi‐Wi‐fi only

Example 2:

Public wi‐fi is also available from multiple operators outside the Park ...... But this is BAU for UK plc.

Rapidly approaching the finish ......

The UK mobile & fixed industry .....

• Has drawn on best practise around the world on similar events

• Used learning from major UK events

• Is providing lots of new network coverage across the UK

• Has invested in maximum capacity at the main event stadia

• Has controls in case of short term traffic peaks

• Has worked with key content providers to guide ‘mobile‐friendly’

apps

We have a shared interest in making London 2012 a success

for our customers and visitors alike......

So what have we planned for if it goes wrong? •We brainstormed some scenarios that should be worked through

•Worked out the most likely

•Produced some test plans

•Began the testing schedule

•Refreshed our internal process

•Carried out a Business Impact Assessment

•Looked at our Business Continuity Plans ‐enhanced if appropriate

•Looked at our people and resource plans ‐

•Looked at our Vendors and Key suppliers

TERRORIST ATTACK

–

PLANNED AND TESTED RESPONCE ‐

Test how we would react

LOSS OF POWER TO EQUIPMENT On and OFF Olympic Park

LOSS OF MOBILE IN OLYMPICS PARK

– test the processes in Jan/Feb (antenna swaps, h/w change, etc)

– also ensure provision of Manx Telecom cards as backup to any loss of network

PEOPLE GO ON STRIKE / UNABLE TO TRAVEL TO WORK

– contingency plans being worked through

LOSS OF ROAMING LINKS

– test resilience, perform risk analysis/business impact and agree Duty of

Care comms to FNOs

LOSS OF OSS TOOLS

‐

test resilience, perform risk analysis/business impact

LOSS OF MTOC & TOC – Mobile Command Centre ‐

making sure there are continuity plans

LOSS OF MAJOR SWITCH SITE

– review existing designs and test the procedures

LOSS OF COMPUTERCENTRE

– review existing plans and test the processes

CONGESTION

– review and update technical options that could be progressed dependent

on situationMOVEMENT OF SUPPORT FIELD FORCES IN/AROUND LONDON

– have people on site/venue as far as is

possible, pre‐book accommodation, prioritise within our sites

MOVEMENT OF PEOPLE AND SUPPORT TEAM AROUND THE OLYMPIC VENUES –Engineers on site

LEGAL & REGULATORY CHANGES

– review & understand future plans

EC‐RRG ‐

Exercise NEAT call process

This isn’t the final list – we’ll continue to assess and test our assumptions

Some level of Network congestion could happen and there are a number of levers that can be used to manage it

Core Network Switches

•CPU load is self limiting and will prioritise calls over other transactions such as producing

performance statistics

Radio Level Access Overload ‐

MTPAS

•Used to stop voice and data•Can be cell specific, MSISDN specific and number range specific

•Tested as a minimum every 2 weeks

Call Gapping

•Used to control mix of inbound / outbound traffic

Data restrictions

•Perform Load balancing

•Turn off APN(s)•Block URL(s)

The appropriate actions will be taken once the source of the congestion

and all circumstances are fully understood......

EC-RRG Electronic Communications – Resilience

& Response Group

Geoffe Eveleigh Chair of EC-RRG Telefónica UK Ltd

EC-RRGElectronic Communications

Resilience & Response GroupProtecting Communications

Purpose



The Electronic Communications Resilience and Response Group (EC‐RRG) is a tripartite

group that consists of representatives from Government, the Telecommunications Industry

Regulator (Ofcom) and electronic communications providers and enablers.

The group focuses on developing and disseminating best practice in telecommunications

resilience.

The Group also focuses upon developing and testing the most appropriate processes to

respond to a range of contingent risks.

Provider an annual statement to Business Skills and Innovation

Secretary

The

Electronic

Communications

Resilience

and

Response

Group

(EC‐RRG)

is

a

tripartite group that consists of representatives from

• UK Government,

• Devolved Administrations and Local Government

• Telecommunications Industry Regulator (Ofcom)

• Fixed Network Operators

• Mobile Network Operators

• Airwave

• Internet peering hubs.

• Ministry of Defence

• CPNI & CSOC

Membership



• The manage the National Risk of the loss of Telecommunications

• To encourage resilient provision of Telecomm Infrastructure

• Provide a plan to mitigate the Risk

• Delivers Co‐ordination Restoration on a National Scale (NEAT

• Information Exchange ‐

• New and emerging technologies, legislation changes & feedback

• Collaboration amongst Industry and Government

• Testing & Exercising (Including Comms & NEAT)

• Works for “PLC”

and our customers

Drivers & Activities



The group works to develop & share best practice in telecommunications

resilience by the use of specific working group reporting back quarterly to the

plenary group .

Current work streams

Cyber Attack…

How do we response and report incidents

NEAT…

Is the current process fit of purpose – C.I.

Olympics….

Are we ready ? Reporting

Governance

What us could we do, emerging technologies

Documentation

Communications and publicly

LRF. Neat & Testing

Test , Test and Test again

EC‐RRG Work Streams



It is recognised that it is impossible to test something as complicated as

a modern telecommunications network with complete certainty.

Therefore Communications Providers work through the EC‐RRG to

demonstrate that potential failure scenarios have been envisaged

and

that contingency plans for service restoration are being continuously

updated and tested.

The objective of the work that the EC‐RRG undertakes is to maintain all

of the Telecommunication members ability to fulfil, as a minimum, its service

obligations in the event of network failure to its customers and

the UK.

EC-RRG Planning & Testing



There is strong collaboration between industry and government at

all levels on

mitigating the risks and a wide engagement of the Service provider communitythrough the EC‐RRG, whose Membership comprehensively covers the Electroniccommunications sector.

While it is recognised that there are currently good levels of resilience, it is also constantly acknowledged by members that there is no room for complacency.

The group is well established and is bring to branch out and collaborate with otherindustry sectors .

The model and working practices of the group have also been shared across Europeand beyond an are being adopted.

EC‐RRG ‐

‘Going forward together’



So what happens if it goes ......!! Big Time

•Manchester tunnel fire•London bombings•Buncefield Oil Terminal•Greyrigg train derailment•2007 summer floods•Ilford tunnel damage•Paddington exchange flood•Cyber Attack





Stick with the tried and test process of Major Incident Management



So the Telecommunications Industry and UK Government has developed an process called

N.E. A. T.

NATIONAL ALERT for TELECOMMS



National Emergency Alert for Telecomms (NEAT) Overview

As

one

of

the

main

outputs

of

the

EC‐RRG

is

NEAT

is

a

high

level

strategic

process

for

engaging Senior representatives from the UK’s major Telecommunications providers in the

shortest possible time during a serious incident which has effected or has the potential to

severely affect one or more service providers

When

a NEAT

activation

is

issued,

an

audio

conference call,

known

as

a

“bridge”

is

established. This is facilitated by either BT or Cable & Wireless Worldwide. On this call the

Telecommunications

providers

provide

a

“brief”

on

the

nature

of

the

incident

and

its

impact to the services they provide. This allows BIS ( Dept. Business Innovation & Skills)

to gather

a view

on

the

current

availability,

performance and

operations

of

the

Telecomms

Networks

as

a

whole.

Once

a

recovery

strategy

has

been

identified

the

Telecommunications

providers

have

the

opportunity

to

offer

or

seek

assistance

of

mutual

aide. This can be in the form of manpower, equipment emergency

vehicles etc.



Process

Invocation of the NEAT process is covered in the documentation but a in practise a NEAT

call is made when an even or series of events has caused or is likely to cause disruption or

severely impact the ability the Communication Services provided by one or more

communications providers and which is beyond their business as usual operations

Attendance on the NEAT conference “Bridge”

Member, and if necessary accompanied by

the companies managing their services or subject matter experts

to support. UK

Government & Regulator attendance is always required.

The EC‐RRG member organisations retain the overall responsibility for their service and any

impact on their company and the services they provide.



Criteria

NEAT Alert Criteria

The Criteria for requesting a NEAT conference Call would be a Major Incident which is

defined as “ An event or series of events with the ability to severely impact

communications provided by one or more telecommunications providers and which is

beyond their business as usual operations.

Attendance Criteria

Attendance on the NEAT conference Bridge is by EC_RRG member organisations

accompanied by (if required) their network or equipment managed service partners or

equipment suppliers as subject matter experts. The EC‐RRG member organisations retain

overall responsibility for reporting on the service impact on their service and operations.

Telecommunications Industry View ‐

Feb 2012

Questions

Paul Mitchell VF UK [email protected]

Keith Wallis Cable & Wireless World Wide [email protected]

Geoffe Eveleigh Telefonica [email protected]

mailto:[email protected]

mailto:[email protected]

• Supporting Slides

telecommunications industry view - 2012

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