tami gilbert - employee satisfaction workshop
TRANSCRIPT
Welcome to Your Workshop
Employee EngagementIncrease Job Satisfaction
Preventing Burnout & Stress Management
+ Workbook
Workshop Handout
2Increasing Your Bottom Line Through Employee Retention
• Tami Gilbert, RN, MSN, MBA• Author, Speaker• 9 years as a Bedside Nurse• 3 years as Nurse Manager &
Director of Nursing• 12 years as Case Manager/
Utilization Review• 2 Years of Quality Improvement
Your Workshop Facilitator
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• Complacency• Disorganization• Poor work ethics• Becoming disengaged• Discontinued professional
investment• Doesn’t take risks • Stop taking initiative • Taking shortcuts
Habits That Cause Job Dissatisfaction
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The Impact of Job Dissatisfaction
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• Unhappy at Work & Home• Poor Attitude• More stressed• Low morale• Increase in sick days
• Low productivity• Unsatisfied Staff lead to
Uncertified Patients
Financial Cost:
• Employee turnover• Low patient satisfaction• Low HCAHPS survey score(patient satisfaction survey required by CMS)• Low government reimburse• Poor reputation
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Staff Responsiveness - answering call bells and responding to toileting needs
Food Services– quality of food and the courtesy of those who serve it.
Doctor & Nurse Communication - respect, listening skills and communication ability of doctors & nurses, pain & discharge information
Hospital Environment - cleanliness and quietness of the hospital
What Does The HCAHPS Survey Measures?
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Participants’ Exercises
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• Make a list: Cause for your dissatisfaction• Make a list: What to do to increase job
satisfaction
Training & Development Opportunity
• Barriers to Effective Interpersonal Communication
• Improve communication skills
• Stress Management• Becoming
team player
• Taking ownership• Increase own
value
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Participants’ Exercises
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• Communication Skills: Role playing• Make a list: What to do to make your job
environment more positive
Training & Development Opportunity
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• Benefits of Networking
• Deal Effectively with Workplace Politics
• Team Building
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1• Strategies to
relief Burnout
• Strategies to Manage Job Stress
Benefits of Taking Time Off
• Signs & Symptoms of Job Burnout
• Cause of Job Burnout
Job Burnout & Stress Management
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1• Become a
Mentors
• Volunteer for Projects
• Become a Better Coworker
• Change the Way and Order You Do Your Job
• Invest in yourself
Strategies: Breathing Fresh Air into Your Job
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1• What are your
Goals and Vision for your Job or Career
• Your Behavior creates Your Brand
• Having a Goal, Great Attitude, & Behavior
• Benefits of Good Attitude
Gift of GAB
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