SMUD’s Customer Programs and Services

April 22, 2008 PresentationClifton Lewis

Programs & Services Leadership

• Manager• Four Process Supervisors

– Special Assistance & Residential Support– Program Delivery, Renewables & Revenue– Program Delivery, Energy Efficiency and

Loans– Account Management & Sales (Commercial

Staff)

Organizational ChartClifton Lewis

ManagerCyndy Horton

Sr. Staff SecretaryJim Osborn, Lori Bonds

BPA

Mike KaniaProcess Coordinator

Acct Mgmt & Sales - COM

Customer Programs & ServicesOrg Chart

Rian TrothSR PSC

Fridge West

Cynthia GabrielPSS Educ Med

Jana KatzSr PSC Med Rate

Kathy KilbaneSr Ofc Sepc

Support

Pam GibsonCSR II Support

Deanne WhiteES I

Melinda FloresES I

Nancy AltstattCSR II Support

John GrindrodPSC Bill Asst

Brian PuichES

Gary BeckerPr Mech Eng

New Cons

Brian SehnertSr. Art

Don KeeferEnergy Spec II

New Cons

Chuck KrekES II

Jim BarnettPrin. Art PV Solar

Wade HughesES III New Cons

VacantAR IV Team

Lead

Rocky SmithPSC HP, PPS

Hector OrtizE S II Solar

Mike ZannakisSr. PSC

Greenergy

Paula RobertsonPSS App Eff

Jon ElissaldePSS Res Lqt

Tammy SmithPSS Equip EffCarol Novak

Sr PSC Bill Payment Programs

Debbie Hanner PSS Edu EAPR

Jeff MolanderAR IV Team

Lead

Jon YeeES II

Rob BremaultAR IV Team

Lead

Steve SheckellsES II

Wanda YeeAcct Rep III

Mark WhiteAcct Rep II LT

Sherri HengelAR IV LT

Team Lead

J ana Ka tzSr. Pro d S vcs Co or dM ED Ra te, E AP R

Francisco Gutierrez

CSR II EAPR Edu

Brooks HillianES I

Jim BurkeSr PSC Solar

Share/Cell Site

Ed HamzawiProcess Coordinator

Energy Efficiency & Loans

Reggie DavisES II

Dave GalbraithSr PSC EE Loans

Rick TierneyPSC

Phil MarcoFin Sp

Nadine EspinosaFin Sp

Carol KertonFin Sp

Daryl BeattyFin Sp

Jim YepFin Sp

Cheryl GraceFin Sp

Jody ChapmanSr Ofc Sp

03/20/08

Mark JagodzinskiSr PSC EE Programs

Paula DuranthOfc Tech

Bonnie LonteenOfc Sp II

Ed McMahonES I

Ken HappsES I

Paula MitchellOfc Tech Support

Calvin DotsonOfc Tech

Brent SloanES II

Susan MillerES I LT

Steve OliverSr PSC Savings

by Design

Steve RutterPr Mech Eng

Misha Sarkovich SR PSC Shade Tree /Carbon

Reduction

Louise TylerEPO/VECP

Demand Response

Jackie ButlerSr Ofc Sp

Sharon NelsonOfc Tech

Sharon SchraderOfc Sp

Michaeleen RielOfc Tech

Anson Battershell

PSC Comm Lt

Ted GreenAcct Rp III

Steve GrahamAcct Rep II

John BrainES III

Mark CrumeES II

Jim SaitES II

Gary VerbeckeES III

Leah PertlAcct Rep II LT

Patricia FetchAcct Rep II

Andre ChristianAcct Rep III

Sylvia Price-MillerES II

Larry HortonES II

Jane AgatepAcct Rep III

Rodney TurnerES II

Rosalie Ribera-McKayES II

Nathan Anderson

ES III

Michelle Seeberger

Acct Rep III LT

Kelvin MarshallAR IV Team

Lead

Issa NdiayeAcct Rep II LT

Val IvanovOfc Tech

Kim MerriweatherOfc Tech

Sherry MeyersLead Ofc Tech

Jane AgatepAcct Rep III

Robert Clevenger

ES II

Erica ValdezAcct Rep II LT

Greg MillerAcct Rep II

Mike MorenoAR IV Team

Lead

Michelle Seeberger

Acct Rep III LT

Sancy ButtsAR IV Team

Lead

Reggie DavisES II

Mario MorenoES II

Rosalie Ribera-MckayES II

Jim MillsES II

Susie DyerSr. Ofc Spclst

Carol BautistaOfc Spclst II

Cindy JuarezOfc Spclst II

Collette BraggOfc Tech

Sharon CarabajalOfc Spclst II

Patti FerdonOfc Tech

Ramona Kimbrough

Ofc Tech

Sandy FullerAcct Rep II LT

Mary CoyleKey Acct

Contract Spclst

Marcy HickmanOfc Spclst II

Jeff PaullES LT

Maggie RogersSales Manager

Bill LayneProcess Coordinator

Renewables & Revenue

Janis ForemanProcess CoordinatorSpec Assist & RES

Sarah SaeternContractor

Budget & Goals• Energy Efficiency 10 year goal of 15 % demand

reduction, 1.5% annual reduction– 2008 goal – 28 MW demand and 107Gwh of energy reduction– 2008 Budget of $58,610,000 including low income programs

• Renewables 10 Year goal to add 125 MW of Solar– 2008 goal of adding 8.582 MW and 13.731 Gwh– 2008 Budget $12, 663

• Retail Products Revenue goal of $6,144,000 • 2008 EE Loan Program to loan $33,000,000

Special Assistance & Residential Support

• Programs– Med Rate Subsidy - 9,300 customers– EAPR – 59,000 customers– Bill Assistance – 2,200 customers

• EnergyHelp– Residential Weatherization – 875 customers– Residential Energy Advisory – 600 audits

Program Delivery-Renewables & Revenue Programs

• Sloar Programs– Residential SolarSmart PV- 4153 homes and 10 builders

• Goal 2.31 MW & 3.70 GWh– Residential Retrofit Solar - .27 MW & .43 GWH– Commercial Retrofit PV-5MW & 8 GWh

– Solar Shares Pilot-1 MW & 1.9 GWh

• Revenue Programs– Greenergy– Energy Online Profiler– Home Power Services– Cell Site Leasing– Power Protection– Moving Connections

Program Delivery-Renewables & Revenue Programs cont.

• Carbon Reduction Programs– Sacramento Shade trees – 17, 000– Community shade – 4,000– NOx Reduction (lbs) EE programs, Solar,

Greenergy, 111,334 lbs• New Construction Programs

– Residential Advantage Homes– Commercial Savings-by-Design

Program Delivery-Energy Efficiency & Loan Programs

• EE Programs– Home Energy Efficiency

• Equipment, Appliance, Refrigerator Recycling, Retail Lighting, Pool, and Whole House Performance efficiency.

– Commercial Energy Efficiency • Customized, Express, Distributor, Prescriptive

Lighting, Retro-Commissioning

Account Management & Sales• Organized into 7 account teams and aligned by

both industry segments and revenue• Teams provide services to their segments

– Segments are: Retail & Hospitality, High Tech, Schools, Developers/Property Managers & Hospitals, Manufacturing & Water Districts, Fed/State, County/Cities,

– Top 1500 customers have assigned reps• Teams/segments led by a key account manager

– Account Managers maintain the strategic relationship– Energy Specialist does the technical energy audit

work

Two Decades of Solar Leadership

•1,190 Installations of distributed PV –10.6 MW –Residential new home and retrofit applications–Neighborhood PV (Non-Profits)–Commercial (Large & Small)–Utility Scale

SMUD Solar Programs

SB1 Impacts• 3,000 MW California 10-year goal • SMUD portion is 125 MW• $130 million dollar commitment• Solar surcharge is part of Jan. 08 rate increase• 1/10 of a cent per kWh • SMUD needs to install as much solar every year

as we have the entire last 20 years• California Solar Initiative –Gov. Schwarzenegger

million solar roof program• Rebates will decline over time

Commercial Installations# of Installs kW Incentives

• 2006 3 109 $ 290,000

• 2007 5 299 $ 897,000

• 2008 28 applications 15.8 MW $ 44,036,000

Current Participation Levels• Over 4,000 Homes• Over 6 MW• 10 Builder Partners• Average system about 2kW• Upgraded energy efficiency

measures also required• Transforming the market—solar

part of every new home

Residential Retrofit• Average System Size: 3.4 kW• Average duration: 15 weeks• Average Install Cost: $9.50/watt

# of Installs kW Incentives

2006 26 115 $ 322,000

2007 59 190 $ 490,000

2008 YTD 12 40 $109,000

Pending 24 95 $238,000

Solar Shares• Large installations, no site issues, made available to all

customers in small units, 20 year contracts• Available to customers Summer 2008

SMUD’s Customer Programs and ServicesPrograms & Services LeadershipOrganizational ChartBudget & GoalsSpecial Assistance & Residential SupportProgram Delivery-Renewables & Revenue Programs Program Delivery-Renewables & Revenue Programs cont.Program Delivery-Energy Efficiency & Loan ProgramsAccount Management & SalesSlide Number 10�SB1 Impacts�Commercial InstallationsSlide Number 13Residential RetrofitSolar Shares