quality management plan template - georgiou

GC-QUA-TEM-158 Uncontrolled when saved or printed of 38 8/10/2020 Ver: 14.0 Always refer to GENIE for latest version Print Date: 9-Nov-20

Project Document ID Code #: 6119-QUA-MP-001

QUALITY MANAGEMENT PLAN

The Bays Road Relocation

QUALITY

MANAGEMENT PLAN

Site Details

Principal: Sydney Metro

Site Name: The Bays Precinct

Project Number: 6119

Project Commencement Date:

09th November 2020

Issue Date: 3rd November 2020

Document ID Code: 6119-QUA-MP-001

2020 Georgiou Group Pty Ltd

Reproduction of this document, in whole or in part, in any format or media is prohibited without express permission from the authorised

Quality Representative of Georgiou.





Version Date Revision Details Compiled

by Project Quality Representative

Project Manager

PM Line Manager

A 16/10/2020 Initial Submission for Review

Brad Collins

Name:

Richard Kelly

Signature:

Name:

Brad Collins

Signature:

Name:

Adam Boyd

Signature:

B 3/11/2020 Re-issue following comments

Richard Kelly

Name:

Richard Kelly

Signature:

Name:

Brad Collins

Signature:

Name:

Adam Boyd

Signature:

C 9/11/2020 Updated reference to Georgiou Procedure

Richard Kelly

Name:

Richard Kelly

Signature:

Name:

Brad Collins

Signature:

Name:

Tim Page

Signature:

1.0

Name:

Signature:

Name:

Signature:

Name:

Signature:

Name:

Signature:

Name:

Signature:

Name:

Signature:





TABLE OF CONTENTS

1. INTRODUCTION AND PURPOSE ................................................................................. 6

1.1 Amendments and Authorisation ........................................................................... 6

1.2 Communication of Plan ...................................................................................... 6

1.3 Supporting Management Plans ............................................................................. 7

1.4 Terminology & Definitions .................................................................................. 7

2. PROJECT CONTEXT .............................................................................................. 8

2.1 Scope of Works ................................................................................................ 8

2.2 Requirements of Relevant Interested Parties .......................................................... 8

2.3 Quality Contractual Requirements ........................................................................ 9

1.1 Codes and Standards ......................................................................................... 9

2.4 Interface with other Management Plans ................................................................. 9

3. PROJECT QUALITY SYSTEM AND PROCESSES ............................................................. 10

3.1 Project Information Systems ............................................................................. 11

4. LEADERSHIP AND COMMITMENT ............................................................................. 12

4.1 Customer Focus ............................................................................................. 12

4.2 Quality Policy ................................................................................................ 12

5. ACCOUNTABILITY AND RESPONSIBILITY ................................................................... 13

5.1 Project Organisational Structure ........................................................................ 13

5.2 Responsibilities, Authorities and Communication ................................................... 13

6. PLANNING ........................................................................................................ 17

6.1 Project Start-Up ............................................................................................. 17

6.2 Quality risks, Opportunities and Actions .............................................................. 17

6.3 Quality Objectives .......................................................................................... 17

6.4 Project Programme ......................................................................................... 18

6.5 Change Management ....................................................................................... 18

7. RESOURCES ...................................................................................................... 19

7.1 Human Resources ........................................................................................... 19

1.1.1 Personnel Recruitment and Selection ................................................................ 19

1.1.2 Competency Awareness and Training ................................................................ 19

1.1.3 Inductions ................................................................................................... 19

7.2 Infrastructure and Work Environment ................................................................. 20

7.2.1 Plant, Equipment and Vehicles ........................................................................... 20

7.2.2 Worksite ...................................................................................................... 20

7.3 Control of Inspection, Measuring and Test equipment ............................................. 20

8. COMMUNICATION ............................................................................................... 21

8.1 Consultation and Communication Forums............................................................. 21





8.2 External ....................................................................................................... 21

9. DOCUMENT AND DATA CONTROL ........................................................................... 22

9.1 Document Control .......................................................................................... 22

9.2 Drawings ...................................................................................................... 22

9.3 Requests for Information (RFI) ........................................................................... 22

9.4 Data Control .................................................................................................. 22

9.5 Record Management........................................................................................ 23

10. DESIGN MANAGEMENT ....................................................................................... 23

1.2 Clarification of Design and Other Matters ............................................................. 23

10.1 Design of Temporary Works............................................................................. 23

11. PROCUREMENT AND SUBCONTRACT AGREEMENTS .................................................... 24

11.1 Purchasing Process........................................................................................ 24

11.2 Use of Purchased Products .............................................................................. 24

11.3 Subcontractor/Supplier Selection and Management .............................................. 24

11.4 Process Validation ........................................................................................ 25

11.5 Surveillance of Suppliers/Subcontractors ........................................................... 25

12. PRINCIPAL PROPERTY ........................................................................................ 25

13. CONTROL OF WORK PROCESSES ........................................................................... 26

13.1 Inspection and Testing ................................................................................... 26

13.1.1 Sampling/Testing Methods .............................................................................. 26

13.2 Identification and Traceability ......................................................................... 27

13.3 Materials Control and Storage .......................................................................... 27

13.4 Protection of Completed Works........................................................................ 28

13.5 Release and Inspection of Works ...................................................................... 28

14. NON CONFORMANCE REPORTING .......................................................................... 29

14.1 Corrective and Preventative Action .................................................................. 29

15. QUALITY ASSURANCE HANDOVER RECORDS (MDR) .................................................... 30

16. PROJECT COMPLETION & DEMOBILISATION ............................................................. 30

17. PROJECT PERFORMANCE EVALUATION .................................................................. 31

17.1 Audits ........................................................................................................ 31

17.2 Management Review ...................................................................................... 31

17.3 Continual Improvement .................................................................................. 32

17.4 Georgiou Project Review ................................................................................ 32

18. ATTACHMENTS ................................................................................................ 33

Attachment A - Quality Policy ................................................................................ 33

Attachment B - Project Organisation Chart ................................................................ 34

Attachment C - ISO9001:2015 - Cross reference table .................................................. 35





Attachment D – Acknowledgement of Accountabilities and Responsibilities ....................... 37

Attachment E – Register of required Inspection and Test Plans ....................................... 38





1. INTRODUCTION AND PURPOSE

This document describes the Quality Management controls that shall be established and implemented by the Georgiou Group to ensure that The Bays Road Relocation project is conducted in accordance with contract requirements, the Georgiou Management System (GMS) and any additional Sydney Metro contract requirements.

This Quality Management Plan is written in accordance with Georgiou’s Quality Management System which is certified

as meeting the requirements of AS/NZS ISO 9001:2015.

Where any ambiguity is detected between the requirements in this project Quality Management Plan and the

Contract, then the requirements of the Contract will take precedence.

1.1 Amendments and Authorisation

The latest approved version of this Plan will be available for all Project personnel on the Electronic Document

Management System (DMS).

This Management Plan and other related documents will be reviewed annually or at any time as a direct result as a

result of:

Changes to Company procedures or processes; Changes to key personnel or resources; Changes in legal and other obligations; Findings from an audit or inspection; Findings from a non-conformance or significant incident or near miss; Significant changes to site conditions and/or work methods; Changes in other Management Plans integral to this one; Changes in design and construction process influencing Quality Management such as a product or process; Any changed or new process requiring documentation that to which the existing Quality Management Plan

does not address.

Reviews shall be undertaken in consultation with key stakeholders to ensure all work locations and impacts are

considered. A record of the date and comments relating to any revisions of this document shall be included in the

revision table. A revised Management Plan will be submitted to Principals Representative within ten (10) working

days, detailing the changes.

1.2 Communication of Plan

The Project Manager is accountable for ensuring that

Reference to the management plans is communicated at induction; Site communication forums will also be used to communicate specific requirements of the plans; Any changes made to the Management Plan are communicated to all affected persons on the site.

When a new revision to the document is available, a notification email will be distributed to all project personnel by the Document Control Team advising of the update.

The functional Manager is responsible for the implementation and review of the Plan. The Project Director will approve new revisions of the Plan via the review and approval process as detailed in the Document Control Procedure.

Personnel holding key responsibilities and accountabilities under this plan shall sign Appendix D as acknowledgement of having read and understood position requirements.





Functional Manager Authorisation Distribution List

Name: Richard Kelly

Position: Engineering Manager

Project Director (GRG) X

Quality Manager (GRG) X

Construction Manager (GRG) X

Safety Manager (GRG) X

Commercial Manager (GRG) X

Environmental Manager (GRG) X

Project Manager (GRG) X

Supervisor (GRG) X

Project engineer / Site engineer (GRG) X

Project Manager Authorisation TBRRW Quality and Design Manager (SM) X

Name: Brad Collins

Position: Project Manager

TBRRW Senior Project Manager (SM) X

TBRRW Project Manager (SM) X

TBRRW Project Engineer (SM) X

1.3 Supporting Management Plans

The following plans have been developed to support this management plan:

Project Management Plan; Project Health and Safety Management Plan; Construction Environmental Management Plan; Construction Traffic Management Plan; Community Communications Strategy; Records Management Plan; and COVID-19 Management Plan.

1.4 Terminology & Definitions

Terms and definitions used within this document are further explained in Georgiou’s Terminology & Definitions

Guideline. (PROCEDURE GC-ADM-PRO-009) (NWRLOTS-GRG-1NL-QM-REC-000001)





2. PROJECT CONTEXT

2.1 Scope of Works

Sydney Metro is proposing to configure the internal port road network at Rozelle to facilitate the orderly urban renewal of the Bays West area while maintaining access to the White Bay Cruise Terminal and other port operations at Glebe Island and White Bay. This includes long-term urban renewal initiatives for the Bays West area and works for various future developments within the locality, including critical works for the proposed Sydney Metro West. The proposal also provides the opportunity to improve road safety by reducing conflicting traffic movements in the internal port road network.

The proposal would be completed in two phases and would comprise the following key features:

Reconfiguration of the intersection at Port Access Road / Sommerville Road / Solomons Way

Relocation of Port Access Road to the south-west

Line marking and signage at Port Access Road, Sommerville Road and Solomons Way in the east of the proposal site to establish one-way flows and reduce conflicting traffic movements

Relocation of Cement Australia Truck Parking Licenced Area to the north-east.

2.2 Requirements of Relevant Interested Parties

Relevant Party Key Requirement Key Obligations Monitoring/Review Process

Sydney Metro

Delivery of products and services to required specifications and timeframes.

Head Contract

Applicable legislation, codes and ISO, AS/NZS standards

End user requirements

Nominate Quality Representative and/or delegates

Head Contract Review

Communication (section 8)

Monitoring Measurement of Products/Services section 17

Principal Survey (section 4.1)

Georgiou Group Delivery of project aligned to Georgiou Values

Head Contract

Applicable legislation, codes and ISO, AS/NZS standards

Head Contract Review

Project Reviews (section 15 & 22)

Principal Survey (section 4.1)

Employees

Employment and career fulfilment aligned with Georgiou values (Safety, People

Induction, Training and ongoing Professional Development

Safe Workplace

Human Resources (section 7.1)

Project Safety Management Plan

Project meetings (section 8)

Community

Interface through the delivery of products and services Dealing with sensitive areas

Project specific community requirements

Noise, heritage, protection of waterways

Construction Environmental Management Plan

Waterway Management Plan





Statutory and

Regulatory

Authorities

Georgiou complies with applicable legislation associated with its operations

Compliance with Commonwealth and State Acts and regulations, Codes and Standards

Legal Obligations review

Project specific Inspection Testing and Certification processes.

Subcontractors

/Suppliers

Supply products/services in accordance with Georgiou head contract or subcontractor requirements; Common goals aligned with Georgiou for business development and enhancement.

Subcontract/Supply Agreement

Applicable legislation, codes and standards

Selection/Evaluation process

Subcontract reviews/project meetings

Project specific Inspection Testing and Certification processes.

Vendor performance reviews

2.3 Quality Contractual Requirements

The following head contract documents are referenced in the development of this plan, and the management

processes on the project:

IC-QA-G1 – QA Specification – Job Specific Requirements

IC-QA-G2-C2 – QA Specification – General Requirements

SM-19-00124184 – General Specification – Management of the Project

SM-19-00124187 – General Specification – Plans and Reporting

IC-QA-Q6 – QA Specification Q6

2.4 Codes and Standards

Georgiou maintains an online subscription to Australian and other standards. The project will be conducted in

accordance with all relevant Codes and Standards. Principally these are;

AS/NZS ISO 9001:2015 Quality Management Systems AS/NZS ISO 14001:2015 Environmental Management Systems AS/NZS ISO 45001:2018 Occupational Health and Safety Management Systems AS/NZS ISO 31000:2009 Risk Management

In addition to the above standards, numerous standards will apply to the project. Relevant codes and standards will

be detailed in relevant documentation, including but not limited to Management Plans, Work Method Statements and

Inspection and Test Plans.

2.5 Interface with other Management Plans

Consistent with the Georgiou’s integrated approach to The Bays Road Relocation project, the project management plans

are submitted as a suite of documents with specific relevance, hierarchies and interdependencies. Collectively these

plans provide the governance framework through which the Project will be planned, delivered, monitored and

continuously improved.

The Project Construction Management Plan is the principal, overarching document in the suite by which all other

project plans are regulated.





3. PROJECT QUALITY SYSTEM AND PROCESSES

The work performed by Georgiou involves a number of processes and sub-processes where the following five points

should be applied:

I. Identify Customer requirements

II. Plan the work

III. Conduct the work

IV. Control and monitor the work

V. Continuous improvement

This systematic approach can achieve results when used as the basis for analysis, planning, resource allocation and

controls within the quality management system, and for understanding and improving the associated system

processes. To achieve this objective, we plan, implement and control systems through various applications.

Georgiou has established a management system defined as the Georgiou Management System (GMS). The GMS

comprises company documents such as Policies, Standards and Procedures and electronic systems and applications

to enable business activities and deliver successful project outcomes. The GMS is housed on the company Intranet,

GENIE, and available to the project team.

This quality management plan details the project specific inputs, outputs and the sequence and interaction of

processes to be employed in order to address requirements for the project defined in section 2.

Where required to control work processes or meet Principal requirements, project specific procedures and templates

shall be established. These documents will be controlled and issued in accordance with the requirements of this

management plan.

Georgiou will be utilising Civil Pro as a desktop and mobile solutions to maximise Sydney Metro’s integration and

minimise administration. Civil Pro will assist the project team in managing various project registers easily in the

intuitive and user friendly desktop apps, then access and extend this same information in the field with checklist

generation and verification, lot creation and test request generation.

Civil Pro will be utilised to simplify the task of compliance with contract specifications, and lot records verification

and handover. Our comprehensive system generates and tracks each step of the process.

The following characteristics will be managed through Civil Pro.

Construction working Lots

Inspection and Test Plans

Inspection and Test Checklists

Non Conformances

Photo records

Lot Quantities

Approvals and Hold Points

Approvals and Witness Points, and

Document Management

Progressively, completed documents will be uploaded onto Teambinder at the completion of each stage, which is the

Project Document Collaboration System (PDCS) nominated for the project. This is where all records are to be

maintained and can be shared from here to all stakeholders as required. Further information on the details of this

system can be found in the Records Management Plan





3.1 Project Information Systems

The following applications will be utilised for The Bays Road Relocation Project as part of the Project Quality System;

Application Function

Teambinder The Project Document Collaboration System (PCDS) for

managing project documentation correspondence with

internal and external customers.

Civil Pro Lot based Quality Assurance software

e-Procurement Web based system for raising purchase orders for procuring

goods and services.

Document Management

System (Worksite)

Electronic document and record management system used

for Georgiou internal correspondence and record keeping.

GENIE Georgiou’s Intranet. Used to provide staff with company

information, including news stories, alerts and access to

Corporate Policies, Procedures and templates.

AutoCAD Design

Beakon Mobile and web based application for the management of

HSEQ data including incident reports, tasks and compliance

measurement.

HRIS Web-based Human Resources Information System used for

Recruitment, On-Boarding, Performance Management and

Employee Leave.

Timesheets Web-based system for recording employee working hours.

COINS Financial Accounting

Primavera Construction Program/Schedule

Terramodel Survey modelling, digital design modelling, plan-metric &

volume-metric computations





4. LEADERSHIP AND COMMITMENT

It is Georgiou’s intent that its managers and supervisors at all levels, by means of their actions and behaviour, provide

visible and pro-active commitment to Quality issues relevant to the business.

Demonstrated proactive and visible leadership and commitment to Quality on this Project shall include carrying out

initiatives and activities such as:

Setting clear Quality objectives Senior management conducting site visits Promoting initiatives relating to Quality performance Senior management participating in audits Involving the workforce in addressing Quality issues Encouraging open communication on Quality issues Encouraging an environment of continual improvement Adhering to the Standards set by Georgiou Management System The recognition and reward of outstanding contributions to Quality performance

4.1 Customer Focus

The Project Manager is responsible for ensuring a focus on customer requirements is maintained throughout

delivery of the project.

Customer and applicable regulatory requirements will be determined and monitored through the processes

detailed in Section 2.

Risk and Opportunities shall be identified through the processes detailed in Section 6.

A focus on enhancing customer satisfaction shall be maintained through;

o Regular communication via project meetings.

o Principal Survey. Georgiou maintains a Principal survey process which is monitored through regular

reporting to the Senior Management Group. Georgiou will introduce this process to the Principal or

their representative at the commencement of the project. In the event the Principal declines to

partake in the survey process, monitoring will occur via regular project meetings.

4.2 Quality Policy

This Quality Management Plan has been prepared in accordance to Georgiou’s Quality Policy, included as appendix

A. The Quality Policy is signed by the Company’s CEO and is reviewed for continued suitability by the Executive Team

as part of the management review process.

The Quality Policy shall be communicated to all employees, contractors, labour hire personnel, sub-contractors and

visitors during the induction process and shall be available at the Project site (typically noticeboard and/or Intranet).

A copy of the Quality Policy is included in Attachment A of this document.





5. ACCOUNTABILITY AND RESPONSIBILITY

The NSW Business Unit operates from its regional office located in Sydney. The Executive General Manager East

Coast reports to the Chief Executive Officer of Georgiou Group and is responsible for the effective management of

NSW Business Unit projects.

The National HSEQ Manager has overall responsibility for quality, safety and environment functions within the

Georgiou Group, and is independent of the State and project management and reports to the Chief Financial

Officer. The National HSEQ Manager is the Management System Representative as defined in the Georgiou Quality

Manual GC-HSE-MAN-128.

Georgiou will appoint an Engineering Manger for the project who is directly responsible to top management and

who has the defined authority and responsibility for ensuring that the requirements of the Project Quality Plan and

associated quality management system procedures are implemented and maintained on the project. The Project

Engineering Manager will hold the following minimum qualifications and experience;

Degree qualified engineer

5 years of working experience in construction with a minimum of 3 years of experience in a similar role

5.1 Project Organisational Structure

The Project Manager is accountable for the Quality of The Bays Road Relocation Project and is assigned the

necessary authority and responsibility by their General Manager to enable them to fulfil the requirements of this

Plan and the requirements of Georgiou’s Quality management System.

The Project Organisation Structure for the project is included as Attachment B. The Project Organisation Chart

shall be displayed at a prominent location within the project worksite.

5.2 Responsibilities, Authorities and Communication

Authorities and responsibilities for all key Project positions are defined in Job Descriptions below and in the Quality

procedures and work instructions.

Project Manager

The Project Manager has overall authority in the determination of all matters affecting the implementation and operation of the project. The Project Manager reports to the Construction Manager. The Project Manager is responsible for:

Reviewing for suitability and authorising the project Quality Management Plan (QMP) and other project plans;

Assigning Quality responsibilities to all project personnel;

Authorising project specific process procedures

Ensuring all project personnel are suitably trained, and possess the necessary skills, to undertake their designated Quality responsibilities

Overall authority and responsibility for participating and coordinating the development of the project Risk Assessment (CRAW)

Continually monitoring of Quality performance to ensure compatibility and continued effectiveness with the Group’s policy, objectives and other requirements;

Reporting to the Construction Manager on the Project’s Quality performance;

Allocating resources to ensure the project Quality objectives are achieved;

Participating in the review of the Quality system and other relevant Quality meetings and programs;

Authority to appoint suppliers/subcontractors within Delegated Authority Limits;

Ensuring the change management process is effectively implemented;





Liaising with the Principal on Quality issues and performance.

Promoting customer focus throughout delivery of the project

Engineering Manager

Is responsible for:

Liaises with the Project Manager/Project Superintendent for the implementation of the PQP and Quality related

issue resolution at site;

Liaises with Sydney Metro on Quality issues and performance

Review and close out of Construction work lots in Civil Pro

Attending meetings and identifying and reporting any Quality Management System issues;

Assisting in the auditing / assessment of suppliers/subcontractors;

Reviewing inspection reports and ensuring any actions required are initiated;

Ensuring subcontractors fulfil their Quality system obligations;

Verifies by Checklists that the sequence and activities contained in the PQP and Procedures have been adequately

carried out and controls product non-conformance;

Maintain and update QA data and ensure that all survey and measuring equipment is appropriately calibrated and

that the required certificate/records are retained on site;

Ensuring non-conformity is reported, a disposition is assigned to the non-conformity within the required time

frame and that the disposition/remedial solutions are effectively implemented;

Ensuring that corrective action is implemented and is effective

Communicating quality management requirements including solutions to problems

Being able to be contacted by telephone at all times work is being carried out and be available to attend meetings

on the site within 24 hours of a written or verbal notice by the Sydney Metro Quality Representative.

Project Engineer

The Project/Site Engineer is responsible for technical support including supervising & coordinating construction of

the works. The Project/Site Engineer is responsible for:

Ensuring procedures in the Quality Management Plan are followed;

Ensuring the requirements for mandatory hold points are satisfied prior to inspection by the Principal;

Authoriity to perform verifications and Quality inspections as assigned;

Technical and logistical support to the Project Manager;

Preparation of Work Method Statements (WMS) and Inspection & Test Plans (ITP’s);

Monitoring the implementation of manufacture/construction activities;

Ensuring and verifying that corrective action is taken when required for non-conforming work;

Identifying and reporting material and/or workmanship non-conformity and notifying the PQR of the suspected non-conformity;

Rejecting defective workmanship and materials;

Ensuring and verifying that agreed rectification works and corrective action is taken when required for non-conforming work;

Ensuring construction targets and programs are met;

Assisting with the maintenance of the project programme;

Assisting the Project Manager with letting of subcontracts;





Site Engineer

Is responsible for:



Performing verifications and Quality inspections as requested;

Technical and logistic support to the Project Manager;

Preparation of Work Method Statements (WMS) and Inspection & Test Plans (ITP’s);

Monitoring the implementation of manufacture/construction activities;

Ensuring and verifying that corrective action is taken when required for non-conforming work;

Identifying and reporting material and/or workmanship non-conformity and notifying the Quality manager of the suspected non-conformity;


Ensuring and verifying that agreed rectification works and corrective action is taken when required for non-conforming work and is effective;

Raising Lot in Civil Pro Prior to commencement of the activity on site

HSE Advisor

The HSE Advisor reports directly to the Project Manager and is responsible for;

Developm and implement the Health & Safety Management Plan (H&SMP);

Report to the Project Manager on the level of implementation of the OH&S system;

Observe safe systems of work and report potential hazards;

Authority to issue corrective and preventive actions to site staff and suppliers/subcontractors

Ensure that the requirements of the SMP are communicated;

Coordinate resolution of safety issues as required;

Coordinate and arrange induction and training as required;

Authority to conduct audits to verify compliance of the Safety Management System (SMS);

Site Supervisor

The Site Supervisor is responsible for:



Performing verifications and Quality inspections as requested by the Project Quality Representative;

Identifying and reporting material and/or workmanship non-conformity and notifying the PQR of the suspected non-conformity;


Ensuring and verifying that agreed rectification works and corrective action is taken when required for non-conforming work;

Completing a diary on a project daily report;

Ensuring construction targets and programs are met;

Technical and logistic support to the Project Manager;

Supervision of construction activities;





Assisting with the preparation of Process Procedures and Inspection & Test Plans (ITP’s);

Assisting with the maintenance of the project programme;

Contracts Administrator

The Contracts Administrator is responsible for:

Ensuring the tendering and procurement procedures are adhered to;

Ensuring the project accounting and reporting system is maintained;

Managing financial matters relating to the head contract, including cost reports and forecasts, progress claims and variations;

Ensuring the claim/variation system is effective;

Surveyor

The Surveyor is responsible for:

All construction set out and As-Constructed Data in accordance with Project Drawings and Specifications and maintenance of survey records;

Establishes survey control points or if already established ensures survey control points have not been moved or disturbed;

Ensuring all survey and measuring equipment is appropriately calibrated and that the required certificate/records are issued to the Project;

Computing all quantities required by the contract;

Records hours for day works activities and refers to the Site Supervisor;

Complies with the Specification requirements for survey;

Site Personnel

All site personnel are responsible for Quality compliance on the Project in accordance with instructions from their

Site Supervisor. Personnel are empowered to respond to complaints and incidents, but should inform the relevant

supervisor/engineer as soon as possible or contact them for advice. Personnel must report any Quality incidents to

their Supervisor/Project Engineer.





6. PLANNING

6.1 Project Start-Up

On award of contract, project start-up is conducted and quality planning is performed in accordance with the

Project Start-Up Procedure GC-OPE-PRO-031. A project start-up checklist will be created from Start-up checklist

template GC-OPE-CHE-100 detailing all mandatory deliverables to be completed during the project start-up phase.

6.2 Quality risks, Opportunities and Actions

A list of quality risks and opportunities relating to the execution of the Contract will be identified at the

commencement of the project. The identification process will be coordinated by the Project Quality

Representative, in conjunction with the project team, via the risk management process as detailed in Georgiou’s

HSEQ Risk and Operational Control Management Standard, GC-HSE-STA-048. The identified risks and opportunities

will be prioritised, evaluated and suitable actions established to mitigate risks and achieve opportunities.

6.3 Quality Objectives

Key Quality Objectives for the Project are summarised below:

# Quality Objective Target Records / Measures Responsibility and

Timeframe

1

Timely Investigation of NCRs and implementation of corrective/ preventative actions

100% of project non-conformance reports closed out within 30 days.

Non-conformance Records and register

/ Dashboard

Engineering Manager, ongoing

2 Achieve full conformance on each lot in a timely manner

100% of Lots closed out within 60 days.

Lot Register / Project Dashboard

Engineer, ongoing

3 Non-conformances

Zero Class major Non-conformances

Total project NCR costs <0.5% project turnover (NCR-FR <5)

Direct costs <0.1% project turnover (NCR-FR <1)

Project Dashboard NCR-Frequency

Rate Dashboard Project Manager, ongoing

4 Sub-contractor management

All Major subcontractors to undergo documented review of QMS prior to commencing work.

Documented review records

Monthly Project Meeting

Engineering Manager, Prior to commencing work

5 Customer Satisfaction Average >7 Principal survey score.

Principal satisfaction survey

dashboard Project Manager, ongoing

https://genie.georgiou.com.au/DocumentCentre/Project%20Lifecycle/Project%20Start-Up.docx

https://genie.georgiou.com.au/DocumentCentre/Project%20Lifecycle/Project%20Start-Up%20Checklist.xlsx

https://genie.georgiou.com.au/DocumentCentre/Project%20Lifecycle/Project%20Start-Up%20Checklist.xlsx





# Quality Objective Target Records / Measures Responsibility and

Timeframe

6 Defects Zero Defects at completion

NCR register, all NCRs to be closed out at completion

Engineering Manager, Prior to project completion

phase

7 Handover

Critical Handover Documentation provided at or prior to Completion and all Handover Documentation complete within 8 weeks post Completion.

Lot Register

Lot Records

Engineering Manager, within 8 weeks post

Completion.

8 Lot Closure

Percentage lots closed (4 months from start of works)

Percentage lots open for longer than 60 days

Lot Register

Lot Records

Engineering Manager, Prior to project handover

The Quality objectives shall be communicated and explained to project staff, including subcontractors, during

inductions. Progress against Quality Objectives and Targets shall be reviewed and reported on during site meetings

where applicable.

6.4 Project Programme

A Project Programme will be developed using Primavera, drawn in a bar chart format. The Programme will be set

out on a time scale of calendar weeks with individual activity durations. Unless amended with the approval of

Principal the total time allowed will equal the total time indicated in the accepted Tender Programme.

During the life of the contract the Project Programme will be periodically reviewed by the Project Manager to

ensure that construction is progressing in accordance with the planned approach.

6.5 Change Management

As applicable, Georgiou will implement the requirements of the Georgiou Change Management Procedure GC-HSE-

PRO-267 where changes to the project quality management system are identified.

https://genie.georgiou.com.au/DocumentCentre/HSEQ/Change%20Management.docx

https://genie.georgiou.com.au/DocumentCentre/HSEQ/Change%20Management.docx





7. RESOURCES

The Project Manager is accountable for adequately resourcing the Project, assigning the necessary materials,

people and plant to meet contractual and Georgiou’s Management System requirements. The Project Manager shall

monitor ongoing requirements, performance of work and verification of activities to confirm adequate resourcing.

7.1 Human Resources

The Project Manager, supported by the Construction/Operations Manager is accountable for adequately resourcing

the Project with staff holding the required skills and knowledge to deliver and meet the requirements of the project.

1.1.1 Personnel Recruitment and Selection

Recruitment and Selection of personnel for The Bays Road Relocation shall be managed in accordance with Georgiou’s Recruitment and Selection Procedure GC-HRM-PRO-019.

All employees recruited shall undergo a selection criteria including interviewing, reference checks and consideration of personal competencies and capabilities required to perform the job.

All certificate and qualification originals shall be sited and verified for currency prior to commencing work by the recruiting officer.

1.1.2 Competency Awareness and Training

The competency needs of all personnel performing activities which affect the Quality of manufacture/construction shall be identified by the Project Manager with assistance from the Georgiou Training Department. Personnel performing specified assigned tasks shall be appropriately qualified on the basis of appropriate education, training, skills and/or experience, as required. The Project Manager shall nominate a project team member to be responsible for ensuring site personnel hold current and relevant qualifications for the work they are required to perform and maintaining training records. Records of training and competencies will be kept and maintained by Georgiou Training Department.

Training needs for project personnel shall be identified giving consideration to:

Legal requirements The knowledge and skills required from the position to fulfil the realisation of the requirements within the

Georgiou Management System Principal requirements

The results of this identification process shall be summarised in the ‘Project Training Spreadsheet’ and a gap analysis completed. Any Project training requirements shall be planned for using the Project Training Matrix.

1.1.3 Inductions

All personnel, subcontractors and visitors to site will be inducted as per the with Georgiou’s Induction and Orientation Procedure GC-LAD-PRO-049 prior to being given access to the site. Drivers of delivery vehicles/trucks will not be required to attend the induction unless a need is identified.

The basic Quality requirements for the project site shall be included in this Induction. The Project Manager is responsible for ensuring that site inductions are conducted for all personnel, subcontractors and visitors as required and maintaining induction records.

http://www.georgiou.ourintranet.net/download/file/1434

http://www.georgiou.ourintranet.net/download/file/1434





7.2 Infrastructure and Work Environment

Adequate equipment/facilities and a suitable work environment are provided to Georgiou personnel to ensure that

employees are able to perform work in a safe and productive manner.

Vehicles, equipment and various items needed for the project execution shall be assessed and identified at the

commencement of the Project by the Project Manager and included in the mobilisation planning process as defined

in the Georgiou Project Start-Up Procedure GC-OPE-PRO-031

The ongoing need for equipment and utilisation of equipment, the team’s needs in terms of offices, messing,

infrastructure, process equipment, and support services shall be monitored throughout the duration of the Project

by the Project Manager, and where determined necessary, additional resources allocated to meet requirements.

7.2.1 Plant, Equipment and Vehicles

Georgiou Plant, equipment and vehicles shall be maintained in accordance with the Plant, Equipment and Vehicle

Maintenance Procedure GC-PLA-PRO-040.

Ongoing inspections and maintenance of Georgiou plant and heavy equipment conducted by the Operator will be

documented in a Plant Log book.

Subcontractor and Supplier equipment shall be inspected in accordance with the Project Health & Safety

Management Plan. If Subcontractor and Supplier mobile plant does not have a log book Georgiou shall provide the

operator with a Georgiou Log Book.

Electrical tools and machineries will be checked and tagged on a three monthly basis.

7.2.2 Worksite

Worksite inspections shall be completed in accordance with the Health & Safety Management Plan.

7.3 Control of Inspection, Measuring and Test equipment

Inspection, measuring and test equipment shall be calibrated and controlled prior to use. The Project Quality

Representative is to maintain a register of inspection, measuring and testing equipment. The register is to identify

at a minimum;

Unique ID number of the equipment

Description of the equipment

Calibrating authority

Calibration Frequency

Equipment last calibration date and next calibration due date

Contractors of Georgiou will be required to submit evidence that the calibration of their Inspection, Measuring and

Test equipment is current and is capable of the necessary accuracy and precision. Subcontractors must maintain

evidence of equipment calibration on site.

All testing undertaken shall be in accordance with contract requirements and the equipment used for calibration,

and test results, must be traceable to national standards. Laboratories or companies used for the purpose of

conformance testing must be National Association of Testing Authorities Australia (NATA) accredited unless otherwise

approved by Sydney Metro.

https://genie.georgiou.com.au/DocumentCentre/Project%20Lifecycle/Project%20Start-Up.docx

https://genie.georgiou.com.au/DocumentCentre/Plant/Plant,%20Equipment%20and%20Vehicle%20Maintenance.docx

https://genie.georgiou.com.au/DocumentCentre/Plant/Plant,%20Equipment%20and%20Vehicle%20Maintenance.docx





The control of laboratory equipment supplied and operated by subcontractors will be verified through the audit

process. NATA accreditation may be accepted as evidence laboratory measuring and test equipment is adequately

calibrated.

Inspection, Measuring and Test Equipment that is not calibrated shall be tagged out of service and isolated from

use.

8. COMMUNICATION

8.1 Consultation and Communication Forums

The Georgiou Project Manager is responsible for ensuring effective communication and consultation relating to all Quality matters between Georgiou staff, the wider workforce and the Principal.

Project and Quality related communications and consultation shall be managed in accordance to the following programme:

Forum Key Stakeholder Frequency Responsible

Toolbox Meeting All project personnel Monthly Site Supervisor

Safe Work Prestart Meeting All project personnel Daily Site Supervisor

Inductions All project personnel On Commencement Site Supervisor

Site Instructions Subcontractors As required Project Engineer

Sub-contractor Kick Off

Meeting

Georgiou

Personnel/Subcontractor

Prior to Commencement

of works

Project Quality Manager

/ Project Engineer

Site Construction Meeting Georgiou Personnel Weekly Senior Project Engineer

Design Meetings Georgiou Personnel Weekly initially, and then

as required

Design Manager, Design

Interface Manager

Quality Meeting Sydney Metro Fortnightly GRG Quality Manger

/SM Quality Manager

8.2 External

Quality Assurance issues are to be communicated between Sydney Metro and Georgiou as soon as practicable via meetings and formally reported in project reports. Electronic copies of external communications are to be stored on the site shared drive.

Project and Quality related communications shall be managed in accordance to the following programme:

Forum Key Stakeholder Frequency Responsible

Principal Meeting & Partnering

Meeting Principal/ Design Consultant Monthly Project Manager





Request For Information Principal/Design Consultant As required Project Manager

Letters Community As required Project Manager

Working Completion Group

(CWG) Meeting

SM Interface and Handover

Manager/ GRG Quality and

interface Manager

Fortnightly Quality Manger

9. DOCUMENT AND DATA CONTROL

9.1 Document Control

Georgiou’s Quality Policies, Standards, Procedures, Safe Work Instructions, References, Guidelines, Forms,

Templates are all accessible via the Company’s Intranet-GENIE. The GENIE system has been configured to ensure

document, versioning and approval control so as to provide the latest versions of Georgiou Management System

documentation to project staff. The Georgiou Quality Manager is responsible for ensuring the ongoing suitability

and effectiveness of the GENIE system for document control.

Quality Documentation developed specifically for the project shall be controlled on site by the Project Quality

Representative through the use of a Project Document Control Register and Teambinder.

9.2 Drawings

Site Drawings shall be controlled by the Engineering Manager through the creation and maintenance of a drawing

register. All personnel issued with drawings are to be recorded on this register and new issues of drawings

distributed to those personnel. It is Group procedure that superseded documents are either marked “Superseded”

or destroyed. The Site Office shall maintain a copy of all superseded documentation.

Controlled Drawings shall be uploaded and stored in the Principal DMS (TeamBinder) by Georgiou or the nominated

design consultant.

9.3 Requests for Information (RFI)

All Requests for Information (sometimes referred as technical queries) shall be controlled through the use of the

standard Georgiou RFI form and register. When further information or clarification is required, a technical query

shall be completed and forwarded to the Principal for response. Each TQ shall be sequentially numbered and the

register highlights which queries are still to be closed-out. All correspondence is to be developed and contained

within Teambinder.

9.4 Data Control

Georgiou in-house networked systems have their electronic data maintained in the Vocus Data Centre in Perth CBD.

All data is backed up nightly to our secondary site located in Osborne Park. All users must utilise network locations

for storage of project data to ensure that a full recovery can be achieved if the computer was disabled, stolen or

destroyed.





9.5 Record Management

All project records shall be managed in accordance with Georgiou’s Records Management Procedure GC-QUA-PRO-

291. At the completion of the project, all records (electronic and hard-copy) shall be archived in accordance with

the Archiving Procedure GC-ADM-PRO-005.

Sydney Metro has nominated TeamBinder as the Principals’ nominated Document management system. TeamBinder

shall be used for all formal correspondence and contractual notifications. Georgiou’s relevant project personnel will

undergo TeamBinder training provided by Sydney Metro.

10. DESIGN MANAGEMENT

Design for this project will be managed by Sydney Metro and their design consultant CCM. Georgiou project staff

will be involved in any design reviews or associated process where requested by the Principal or their

representative.

1.2 Clarification of Design and Other Matters

All technical queries & RFIs shall be controlled through the use of TeamBinder (Access provided by the Principal (SM)).

When further information or clarification is required, a request for information shall be completed and forwarded to

the Principal for response. Each RFI shall be sequentially numbered and the register highlights which queries/requests

are still to be closed-out

A Request for Information (RFI) may be raised for any of the following:

Clarification is required on a particular item in order for the works to proceed; and/or

Clarification on design issues.

RFIs will be generated via the use of TeamBinder and the recipients can respond to the RFI using the same template.

The Engineering Manager will be responsible for ensuring a register is established to provide a unique ID for each RFI

raised.

Any RFI response received that affects the latest revision on the construction drawings shall be marked up in red on

the site copy of the controlled drawings and any other drawings contained in on-site work packs.

10.1 Design of Temporary Works

Where design of temporary works is required the design processes, including validation and verification, must be

performed by suitably qualified personnel. This process will be managed in accordance with Georgiou’s Temporary

Works Control Procedure GC-DSM-PRO-006.

https://genie.georgiou.com.au/DocumentCentre/HSEQ/Records%20Management.docx

https://genie.georgiou.com.au/DocumentCentre/HSEQ/Records%20Management.docx

https://genie.georgiou.com.au/DocumentCentre/Project%20Lifecycle/Archiving%20Procedure.docx

https://genie.georgiou.com.au/DocumentCentre/Design%20Management/Temporary%20Works%20Control%20Procedure.docx

https://genie.georgiou.com.au/DocumentCentre/Design%20Management/Temporary%20Works%20Control%20Procedure.docx





11. PROCUREMENT AND SUBCONTRACT AGREEMENTS

11.1 Purchasing Process

Purchasing of all goods and services will be managed in accordance with the Procurement Procedure GC-PRC-PRO-

018. Purchasing documents such as purchase orders, subcontracts, request for quotes/tenders, etc. shall contain

data such as description of the product and title, number and issue of specification requirements (e.g. drawings,

standards, inspection instructions, process specifications, etc.).

All purchase documents shall be reviewed prior to approval and release by Georgiou personnel in accordance with

the Delegation of Authority Limits. Records of purchase documentation shall be maintained in accordance with

section 22.4 of this Quality Management Plan.

11.2 Use of Purchased Products

All project staff initiating purchases shall ensure that purchased products are compatible with other products and

works are handled, stored, combined with other products, installed and used in accordance with the

manufacturer’s recommendations and in accordance with the Project Procurement management plan.

11.3 Subcontractor/Supplier Selection and Management

Suppliers/Subcontractors shall be selected and evaluated in accordance with Georgiou Procurement Procedure GC-

PRC-PRO-018 and the associated Vendor Pre-contract Assessment Form GC-PRC-FOR-030. Prior to formalising

subcontracts, the Project Manager is responsible for ensuring all subcontractors shall undergo a detailed review of

Project Requirements utilising the Subcontract Post-Tender Checklist GC-COM-CHE-033.

Suppliers and Subcontractors wishing to use their own third party accredited Quality Management System (e.g. project

plans, inspection and test plans and/or process procedures) for work on this Project are required to submit a Quality

Plan to the Quality and Environment Systems Manager for review and acceptance. The Project Quality Representative

shall be responsible for reviewing all Subcontract Quality Plans and shall confirm in writing to the Supplier or

Subcontractor the acceptance or the rejection of the Quality Plan for use on the Project. The Project Quality

Representative shall be responsible for internal audits of approved Subcontractor and Supplier Quality Systems in

accordance with the Audit schedule and shall co-ordinate any Subcontract and Supplier Audits conducted by TfNSW.

The frequency of internal audit shall be established in consideration of the documents submitted by the

subcontractor.

Georgiou will conduct Quality Observation Inspections on the works of its subcontractors to validate compliance with

proposed work methodologies and adherence to approved ITPs.

For completed works, Subcontractors shall submit conformance documentation, in accordance with specifications,

to Georgiou for review and verification.

Where a subcontractor is unable to provide the Project with an acceptable quality management system, the Project

Manager or nominated representative will ensure that the Subcontractor undertakes the works in accordance with

the Georgiou quality management system requirements

A register of Subcontract/Supplier’s will be maintained to record details of Subcontract/Supplier evaluations and

audits including recording details of subcontractors evaluated.

A site ‘Procurement Schedule will be maintained throughout the Project that will record:

Activities for which a subcontractor will be engaged, and the timing of these activities;

Subcontractor engaged (once the subcontract is awarded)

method of assessment of the subcontractor's ability to meet the subcontract requirements including the quality

management system requirements specified

plan for inspection and surveillance of the subcontractor to verify the operation of the quality management

system and product conformity requirements

https://genie.georgiou.com.au/DocumentCentre/Procurement/Procurement%20Procedure.docx




https://genie.georgiou.com.au/DocumentCentre/Procurement/Vendor%20Pre-Contract%20Assessment.docx

https://genie.georgiou.com.au/DocumentCentre/Commercial/Subcontract%20Post-tender%20Checklist.xlsx





specified inspection and testing shown in the subcontractor's Inspection and Test Plans

Quality, environmental and safety requirements.

Subcontracts will include provision for the submission, retention and disposal by the subcontractor of all safe work

method statements, inspection and test documents and procedures, equipment calibration / plant servicing records,

quality management system documents, product traceability and verification documents, and any other relevant

records and documents.

The application of the quality system will be confirmed with the sub-contractor as part of the kick off meeting

discussions. The agreed applications will be documented in follow up meeting notes between the parties which will

be filed in DMS.

11.4 Process Validation

A register (Procurement Schedule) of Subcontract/Supplier’s undertaking work that requires process validation will

be established. The register is to detail;

Activities for which a subcontractor is engaged, and the timing of these activities;

Subcontractor engaged (once the subcontract is awarded)

Plan for inspection and surveillance of the subcontractor to verify the operation of the quality management

system and product conformity requirements

Specified inspection and testing shown in the subcontractor's Inspection and Test Plans

Quality, environmental and safety requirements.

11.5 Surveillance of Suppliers/Subcontractors

At the commencement of the project an audit schedule will be established by the Project Quality Representative

addressing audit requirements for supplier/subcontractors. The extent and frequency of audit activities shall

consider;

The level of confidence in the management of quality by the supplier/ subcontractor based on previous quality assessment/ audit;

The level of risk associated with the product or service; The complexity of the subcontracted work process; Past performance of the supplier/ subcontractor Timing of audits should align with the construction programme (target high risk trades in line with program)

Subcontractor/Supplier audit template GC-QUA-TEM-130 shall be used to record project audits.

12. PRINCIPAL PROPERTY

Georgiou shall exercise care with Principal property while it is under Georgiou's control or use. Georgiou shall

identify, verify, protect and safeguard Principal property provided for use or incorporation into the product. If any

Principal property is lost, damaged or otherwise found to be unsuitable for use, Georgiou shall report this to the

Principal and raise it as an incident or nonconformity as appropriate, a copy of which will be provided to the

Principal.

https://genie.georgiou.com.au/DocumentCentre/HSEQ/Subcontractor%20Quality%20Audit%20Template.xlsx





13. CONTROL OF WORK PROCESSES

Construction activities shall be controlled utilising the following documents;

Approved drawings and specifications

Work Methods / Work Procedures

ITP’s and referenced documents

Relevant standards, codes and regulations

Supervisor’s work packs containing relevant info for specific tasks. ITP’s, Drawings, agreed methodologies,

flowcharts and permits. The work packs will be prepared and given to the supervisors prior to the work

commencing.

Construction activities include the following major processes;

Earthworks

Roadworks

Flexible & Non flexible Road Pavements

Asphalt Surfacing

Concrete works

Drainage Works

Installation of Road Furniture

Electrical & Communication works

Water Reticulation

13.1 Inspection and Testing

Prior to the construction, fabrication or manufacturing commencing Inspection and Test Plans (ITP’s) shall be

developed, reviewed and accepted for all activities undertaken on-site and off-site in accordance with Georgiou

Inspection and Testing Procedure GC-QUA-PRO-196. ITP’s shall identify inspection, test, hold and witness points

and commissioning and acceptance activities required to be undertaken during the project works. All applicable

criteria, codes or standards shall be noted on the ITP’s. Where required, ITPs shall be supported by the use of QC

checklists.

A current ITP register is to be maintained by the Engineering Manager for the duration of the contract. The ITP

register is to identify the approval status of each ITP, Unique Identification Number and Issue date. All ITPs will be

submitted to the Principal for review and acceptance prior to use.

A summary list of Inspection & Test Plans (ITP’s) to be developed and utilised during this contract is detailed in

Attachment E.

Project hold points shall be determined as per the specification of the works unless otherwise requested by the

Principal’s Representative. Each nominated hold point shall be signed off prior to further progress of the works. All

applicable criteria, codes or standards shall be noted on the ITP’s.

Inspection and Testing will take place by competent personnel in accordance with the project accountabilities and

responsibilities assigned.

13.1.1 Sampling/Testing Methods

Sampling and testing is performed to the requirements set out in the relevant specification. All test reports shall be

fully traceable to location of test/inspection. The sampling and test methods applicable to each activity are

included in the Inspection and Test Plans (ITPs) where practical.

https://genie.georgiou.com.au/DocumentCentre/HSEQ/Inspection%20and%20Testing%20Procedure.docx





13.2 Identification and Traceability

All construction shall be defined in work ‘Lots’.’ The maximum size of a ‘Lot’ shall be the quantity of work that is

subject to a single conformance decision and the whole of the work in a Lot shall:

Be continuous

Have been produced by the same works process

Have been brought to completion at the same time

Appear to be of a constant Quality without obvious changes in attribute values

Have boundaries defined to ensure both transverse and longitudinal homogeneity

Have pre-determined boundaries prior to sampling or testing

Each individual lot shall have its own unique lot number easily identifiable with the type of work undertaken and

commencing at 01. This lot number will be generated via Teambinder and recorded on the Project Lot Register. Lots

shall be defined and identified prior to sampling and testing and recorded in the lot register.

The Project Supervisor or Project Engineer will identify the lot boundaries. The Project Quality Representative or

Engineer will give a unique name/number to the lot and will check the Lot for gaps to adjacent Lots and conformance

of the previous layer. Lot boundaries shall be identified in the field using markers showing lot identifier where

necessary.

Once a lot has been named and entered into the system it is unlikely to be changed. If the lot has been tested, lot

boundaries shall not be changed.

Detailed information of each lot will be recorded on the Lot Status & Test Register. The lot register will define and

detail each individual lot and act as a cross check that works are signed off as required prior to commencement. An

updated lot register will be kept On Georgiou’s QA management system Civil Pro.

A Lot Diagram shall be prepared for all Lots where extents cannot be easily identified by description with information

which will give a glance overview of all lots i.e. the adjacent lot boundaries, summary of test results and will show

if any area missed or yet to be worked.

The inspection and test status of manufactured/constructed items is identified throughout construction. The status

of the constructed works is identified by the progressive completion of inspection and testing documentation (e.g.

Inspection & Test Plan Checklists) by authorised personnel.

The Project Team has identified the inspection obligations required by the Contract. The Project Quality Manager

shall ensure that the inspections required will be incorporated in the Inspection and Test Plans (ITP’s) and Checklists.

It is the responsibility of the Project Supervisor to notify the Quality Manger/ Engineer of the impending inspections

Unless otherwise indicated within drawings or specifications, the identification system applied for this project will be as detailed in Materials Control Procedure GC-QUA-PRO-290. The PQR is responsible for maintaining records to support the identification and traceability of these items. Records will include ITPs, checklists, delivery information, test results and manufacturer’s information.

The inspection and test status of manufactured/constructed items is identified throughout construction, and

installation. The status of the constructed works is identified by the progressive completion of inspection and

testing documentation (e.g. Inspection & Test Plan) by authorised personnel.

13.3 Materials Control and Storage

Materials will be handled and stored in accordance with Georgiou’s Materials Control Procedure GC-QUA-PRO-290.

Incoming materials or items will be handled and stored in designated storage facilities or lay down areas following

their receipt and inspection. Designated storage and holding areas shall be provided to prevent loss, damage or

deterioration of the items pending use or delivery. The method of storage and handling is dependent on the types

of materials received and their sensitivity to the elements. These can include:

- Securing of pipes to prevent damage

- Covering aggregate stockpiles for sealing

https://genie.georgiou.com.au/DocumentCentre/HSEQ/Materials%20Control%20Procedure.docx

https://genie.georgiou.com.au/DocumentCentre/HSEQ/Materials%20Control%20Procedure.docx





- Protecting geofabric from the sun light if required.

Where items are dispatched from the project site, suitable arrangements for the protection and packaging of the

items shall be made by the store person prior to delivery. Such arrangements shall comply with any contractually

specified requirements.

Handling, storage, packaging and delivery activities at offsite subcontractor’s premises shall be the responsibility of

the subcontractor and be performed in accordance with the subcontractor’s documented procedures.

13.4 Protection of Completed Works

Georgiou shall ensure completed works are sufficiently protected to the extent necessary to ensure conformance is

maintained. Measures may include barricading, minimising construction traffic or preventing access. Protection

requirements shall be considered during the planning of works.

13.5 Release and Inspection of Works

Georgiou shall provide sufficient notice to the Principal or other authorities for conducting witness and hold point inspections during the works. A 2 week forecast of proposed Witness and Hold Point inspections will be submitted to the Principal weekly via Teambinder, and Outlook Calendar invites will be sent to the parties required to attend the inspections to secure the time for attendance. Where the Principal or other authority issues a punchlist to Georgiou for incomplete, defective and/or partially completed work observed during the inspection Georgiou shall ensure punchlist items are remedied in a timely manner. The Hold and Witness points will be raised via CivilPro, and then subsequently accepted/rejected on the system by the principal or designer. At the completion of each stage, entire lot packages including ITP’s, hold and witness points will be uploaded to Teambinder as a standalone document.





14. NON CONFORMANCE REPORTING

Processes, actions, services or products that do not conform to the approved project plans shall be controlled

through the non-conformance system in accordance with Georgiou Procedure Non-conformance Reporting and

Corrective Action Procedure GC-HSE-PRO-126.

Non-Conformance reports will be used to record;

Details of non-conformance

Proposed remedial action

Cause of non-conformance

Corrective, preventative action

Principal comments, where applicable

Close-out details and verification

All Non Conformance Reports raised either by the Principal or internally by Georgiou will be registered on

Teambinder as a Contractual Notice.

The Project Quality Representative shall maintain a register of NCRs raised for the project. Outstanding NCRs shall

be reviewed and actioned during Project meetings. Where relevant, and/or required under the contract, Principal

approval shall be sought prior to closing NCRs.

14.1 Corrective and Preventative Action

For all actual and potential non-conformances reported or identified during this project, Georgiou will implement

Corrective and Preventative Action in accordance with Georgiou procedure Non-conformance Reporting and

Corrective Action Procedure GC-HSE-PRO-126. Corrective and Preventative actions to be undertaken for each

actual or potential non-conformance are to be documented within the Non-conformance report.

For each detected non-conformance, Georgiou shall identify a proposed Corrective Action to eliminate the cause

and prevent recurrence. The proposed action shall be submitted to the Principal for approval. The effectiveness of

the action taken shall be evaluated.

For each potential non-conformance identified, Georgiou shall propose preventative action to prevent occurrence.

Where applicable, the proposed action shall be submitted to the Principals Representative for approval. The

effectiveness of the action taken shall be evaluated.

https://genie.georgiou.com.au/DocumentCentre/HSEQ/Non-conformance%20Reporting%20and%20Corrective%20Action%20Procedure.docx








15. QUALITY ASSURANCE HANDOVER RECORDS (MDR)

The Quality Assurance Handover Information shall be produced in accordance with Sydney Metro Project Deed and

any additional Principal contractual requirements.

The MDR Index for the Project shall be submitted to the Principal for approval within the timeframe stipulated in the

Contract.

The Quality Assurance Handover Information (or MDR index) and list of contents shall be placed at the front of each

file of the MDR. The Manufacturer’s Data Report (MDR) shall include ITPs, Registers, Test Results, and Calibration

Certificates and where applicable, documents provided by suppliers such as records, conformance certificates and

objective evidence of compliance with requirements in relation to material, work or equipment supplied to the

project. Documents shall be originals or clearly legible copies.

WAE drawings are to be developed and included in the MDR file. WAE drawings are to be red line mark up of the IFC

drawings. All as-built information is to be provided in the individual work lots.

Records forming components of MDR’s will be progressively compiled on an ongoing basis for the duration of the

Project. Maintaining the MDR is the responsibility of the Project Quality Representative and progress is to be reviewed

during project meetings.

Records forming components of MDR’s and lot records will be compiled and uploaded into Client’s PDCS (TeamBinder)

during the handover phase for the project.

The Project Manager has overall responsibility for the MDR submission and acceptance by the Principal’s

representative.

16. PROJECT COMPLETION & DEMOBILISATION

At practical completion, a project staff member shall be nominated by the Project Manager to coordinate the

finalisation of works prior to the scheduled final completion date.

At the review/inspection visit the nominated staff member shall accompany the Principal's Representative and note

any issues highlighted for action. The identified items shall be incorporated into a defects “punch list” prepared by

either the Principal or Georgiou. The nominated staff member shall be responsible for coordinating with the

relevant parties to rectify the issues prior to final completion.

Upon final completion of the Contract, The Project Manager shall nominate a staff member to be responsible for

the preparation of the final project reporting. A QA/QC Closeout Report shall be submitted to the Principal for

review and approval (as required) in accordance with the Contract Deliverables Schedule requirements. The format

of the Close-Out report shall be in the format stipulated within the contract.





17. PROJECT PERFORMANCE EVALUATION

17.1 Audits

The Georgiou Quality Manager is responsible for maintaining an Audit Programme for the organisation (including

projects) in accordance with Georgiou Standard Auditing, Review and Inspections GC-HSE-STA-155.

The following audit schedule is proposed for the project;

Audit Type Commencement Ongoing Requirement

Project Start-Up Check Within 4 weeks of mobilisation NA

Georgiou Project Quality

Audit Within 12 weeks of mobilisation Every 6 months thereafter

Georgiou Project HSE

Audit Within 12 weeks of mobilisation Every 6 months thereafter

The Engineering Manager shall establish and maintain a Project Audit Schedule (ref 6119-QAT-REG-001) addressing

key project disciplines. Key subcontractors shall be considered within the audit schedule as detailed in section 11.2

of this plan. Planned project audits will be incorporated within company audit schedule maintained by Georgiou’s

Quality Manager. Audits shall be undertaken in accordance with Georgiou Standard Auditing, Review and

Inspections GC-HSE-STA-155, and Conducting an Internal Audit Procedure GC-HSE-PRO-137. Audits will be

undertaken by suitably qualified and experienced personnel.

17.2 Management Review

Management shall periodically review the status and adequacy of the project quality system to identify

opportunities for improvement. The minimum interval of this review shall be 6 months. The following personnel

shall attend the management review;

Project Manager

Engineering Manager

Any other person invited by the Project Manager (ie Georgiou Quality Manager)

The review shall address the following standard agenda;

Results of audits

Compliance with project procedures

Review of NCRs raised and their status

Review of subcontractors quality performance

Review Principal feedback on quality system

Review progress against project quality objectives

Review training and development opportunities

Review opportunities for improvement

A record of Management Review minutes shall be maintained by the Project Quality Representative and distributed

to attendees, the Business Unit Construction/General Managers and the Georgiou Quality Manager.

https://genie.georgiou.com.au/DocumentCentre/HSEQ/Auditing,%20Review%20and%20Inspections.DOCX

https://genie.georgiou.com.au/DocumentCentre/HSEQ/Project%20Audit%20Schedule%20Template.xlsx



https://genie.georgiou.com.au/DocumentCentre/HSEQ/Conducting%20an%20Internal%20Audit.docx





17.3 Continual Improvement

In accordance with Georgiou’s Management System Standard GC-HSE-STA-179 the National HSEQ Manager will arrange

an annual Management Review Meeting with Senior Management to review the Georgiou management system to

determine its continuing suitability, adequacy and effectiveness and to assess and identify opportunities for

improvement.

In addition, the following project mechanisms will be implemented to review project performance and identify

opportunities for improvement:

Site meetings will include ‘quality’ as an agenda item. Issues raised will be recorded, and responsibilities assigned

to ensure satisfactory close-out of issues raised.

The project will hold monthly HSEQ performance meetings to discuss and identify opportunities for improvement

The Project Manager will arrange to contact the Sydney Metro representative during the project to gather

feedback on Georgiou performance and to discuss business improvement and lesson learned in accordance with

the Georgiou Alignment Process Procedure GC-BUD-PRO-081, to identify continual improvement opportunities

17.4 Georgiou Project Review

Following project demobilisation the Project Manager is responsible for arranging a review of project performance,

including quality system related items, for the purpose of continually improving Georgiou Management Systems and

Performance. The review shall be conducted in Accordance with the Georgiou Project Close-Out Procedure GC-

OPE-PRO-026. Outcomes and actions from the review shall be documented and key learning’s distributed to Senior

Management.

https://genie.georgiou.com.au/DocumentCentre/Project%20Lifecycle/Project%20Close-Out.docx

https://genie.georgiou.com.au/DocumentCentre/Project%20Lifecycle/Project%20Close-Out.docx





18. ATTACHMENTS

Attachment A - Quality Policy





Attachment B - Project Organisation Chart





Attachment C - ISO9001:2015 - Cross reference table

Clause ISO 9001: 2015 Project Quality Management Plan Reference

4 Context of the Organisation -

4.1 Understanding the organisation and its

context Section 2.

4.2 Understanding the needs and

expectations of interested parties Section 2.

4.3 Determining the scope of the Quality

Management System Section 2.

4.4 Quality Management System and its

processes Section 3.

5 Leadership

5.1 Leadership and commitment Section 4

5.1.1 General Section 4.

5.1.2 Customer Focus Section 4.1

5.2 Policy Section 4.2

5.3 Organisational roles, responsibilities

and authorities

Section 5.

6 Planning Section 6.

6.1 Actions to address risks and

opportunities

Section 6.2

6.2 Quality Objectives and planning to

achieve them

Section 6.3

6.3 Planning of changes Section 6.5

7 Support -

7.1 Resources Section 7.

7.1.1 General Section 7

7.1.2 People Section 7.1

7.1.3 Infrastructure Section 7.2

7.1.4 Environment for the operation of

processes

Section 7.2

7.1.5 Monitoring and measuring resources Section 7.3

7.1.6 Organisational Knowledge Section 7.1

7.2 Competence Section 7.1

7.3 Awareness Section 7.1.3 and Section 5.

7.4 Communication Section 8.

7.5 Documented Information Section 9

8 Operation Sections 10, 11, 13

8.1 Operational planning and control All sections of this plan

8.2 Requirements for products and

Services

Section 2.3

8.2.1 Customer communication Section 8.1

8.2.2 Determining requirements for products

and services

Section 8.1, Section 15.

8.2.3 Review of the requirements for

products and services

Section 8.1

8.2.4 Changes to requirements for products

and services

Section 9.3





Clause ISO 9001: 2015 Project Quality Management Plan Reference

8.3 Design and development of products

and services

Section 10.

8.4 Control of externally provided

processes, products and services

Section 11.

8.5 Production and service provision Section 13.

8.5.1 Control of production and service

provision

Section 13.1

8.5.2 Identification and traceability Section 13.2

8.5.3 Property belonging to customers or

external providers

Section 12

8.5.4 Preservation Section 13.3, 13.4

8.5.5 Post-delivery activities Section 16.

8.5.6 Control of changes Section 6.5, Section 9.3

8.6 Release of Products and Services Section 13, Section 15.

8.7 Control of nonconforming outputs Section 14.

9 Performance evaluation -

9.1 Monitoring measurement, analysis and

evaluation

Section 4.1, Section 13, Section 17.4

9.2 Internal audit Section 17.1

9.3 Management Review Section 17.2

10 Improvement -

10.1 General Section 4.1, Section 8, Section 14, Section 17.2

10.2 Nonconformity and corrective action Section 14.

10.3 Continual Improvement Section 4.1, Section 8, Section 14, Section 17.2





Attachment D – Acknowledgement of Accountabilities and Responsibilities

I have read and acknowledge the applicable responsibilities and accountabilities outlined within this Project Quality

Management Plan.

Position Name Signature Date

Project Manager

Engineering Manager

Site Engineer

Supervisor

Contracts Administrator

*subsequent revisions to this QMP shall also be acknowledged.





Attachment E – Register of required Inspection and Test Plans