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2013 Annual Report

The Next Generationof Community Care

Table of Contents

Windham Hospital Board of Directors 1

A Letter from David Whitehead 1

Building on Success 2

The Latest Advances in Community Care 4

Advocating for the Community’s Health 8

Improving the Patient Experience 10

A Foundation of Success 12

An Auxiliary with Deep Community Roots 17

A Dedicated Staff 18

Getting the Word Out 19

Medical Executive Committee 20

New Physician Faces in 2013 20

Financial Update 21

2013 Windham Hospital Annual Report

Shown on cover (left to right): Cardiology patientElizabeth Peralta, her mother Maria Minyety,and Santo Minyety.

To be nationallyrespected forexcellence inpatient careand most trustedfor personalizedcoordinated care.

MissionStatement:

ne of the biggest milestonesin the past fiscal year wasthe creation of the newHartford HealthCare East

Region, which includes Windhamand Backus hospitals and a variety ofintegrated services.

It’s a work in progress, but Windhamis playing a vital role in creatingsomething that had not existedbefore—a true system of coordinatedcare. That is the vision of HartfordHealthcare; the vision of the EastRegion; and the vision of ourcommunity hospital.

It is so important that silos comedown and we all work together oncreating a health care delivery modelthat is what patients need anddeserve. This collaboration will resultin a seamless system of personalized,coordinated care in EasternConnecticut, a system that willcreate an experience for patients inwhich they receive the appropriatecare, when and where they need it.This could be at the WindhamHospital Family Health Center. Itcould be at outpatient facilities inHebron, Mansfield or Storrs. It couldbe at Windham or Hartford Hospital.

The bottom line is, no matter wherethey are treated, patients willreceive the same standard of care.

This regional health care deliverymodel is being designed by ourstrategic planning process currentlyunderway and we are workingdiligently to implement it.

I want to thank everyone atWindham Hospital, and thephysicians and caregivers in thecommunity, for their input and helpwith our strategic planning processfor the East Region. This documentwill serve as a roadmap to achieveour vision, which simply stated is acommunity of caregivers with onemission and one high standard ofcare. I firmly believe this isachievable especially given ourtrack record of adapting to change.

Our plan will no doubt evolve overtime, but we are used to change inthe health care industry. We are alsoused to hard work, and we have asignificant amount of work before usto build upon our shared vision for afully integrated health care deliverysystem for all of eastern Connecticutthat is patient centered and deliversthe value our patients andcommunities deserve.

David WhiteheadPresident and CEOWindham Hospital

A Letter from David WhiteheadWindham HospitalBoard of DirectorsLin Klein, PhD, ChairSchool of Business, UConn

Theodore (Todge) ArmataOwner, Ted's Supermarket

Delia BerlinRetired from Quinnebaug Valley Community College

Rheo Brouillard, Vice ChairThe Savings Institute

Carmen Cid, PhDQuinnebaug Valley Community College, Interim President

Pat CrosbieThe Willimantic Chronicle

Craig Elliott, MDMansfield Pediatric and Adolescent Care

Karla Fox, JDSchool of Business, UConn

Ethan Foxman, MDJefferson Radiology

Bruce JohnsonRetired Minister

Kenneth PorterHampton Products

Diane WishnafskiRetired from New Alliance

Ex-OfficioDavid WhiteheadPresident and CEO

Nadia Nashid, MDChief of Staff

Francis Siracusa, MDHartford HealthCare Medical Group

O

2013 Windham Hospital Annual Report 120

Buildingon Success

Dignitaries including Lt.Governor Nancy Wyman, StateSenate President Don Williamsand US Senator RichardBlumenthal were on handfor the Family Health Center’sribbon cutting in August.

The Windham Hospital Center forWomen’s Health in Hebron openedits doors in May, 2013.


We’re growing...Windham Hospital Family HealthCenter, 5 Founders Street,WillimanticClinical Laboratory Partners (CLP)Hours: M-F, 7am-6pm, Sat., 7am-noon.

Connecticut Orthopaedicand Hand Surgery CenterHours: 8:30am-5pm860.456.3997Vincent MacAndrew, MDStephen Scarangella, MD

The Lester E. and Phyllis M. FosterOncology and Infusion Center(Coming Soon)

Oncology Associates (Opening Soon)W. Jeffrey Baker, MDMark Dailey, MDTimothy Hong, MDJeffrey M. Kamradt, MDPragna Kapadia, DOMelissa O’Neill, APRN

Hartford HealthCare Medical Group/Primary CareHours: 8am-5pm860.423.9764James Doran, MDMichael Kilgannon, MDWalter McPhee, MDShauna Rago, APRNElizabeth Visone, APRN

Hartford HealthCare MedicalGroup/General SurgeryHours: 8:30am-5pm

860.423.5000Leszek Kolodziejczak, MDTatiana Kovtoun, MDHerbert Ridyard, MDFrancis Siracusa, MD

Windham Hospital Rehabilitation NetworkMon and Wed: 7:30am-7pmTue, Thurs, Fri: 7:30am-4pm860.942.5090

Windham Hospital Family HealthCenter, 1244 Storrs RoadStorrs Common PlazaHartford HealthCare Medical Group/Primary Care (Coming Soon)Rosemary Maduka, MDCristina Ortega, MDNancy Hagen, APRN

Hartford HealthCare Medical Group/EndocrinologyFadi A. Al-Khayer, MD

Clinical Laboratory Partners (CLP)

Windham Hospital RehabilitationNetwork

The Center for Womens Health,Hebron, 21 Liberty Drive in thecenter of HebronMansfield OBGYNYvette Martas, MDRobert Gildersleeve, MDKathleen Zacherl, MD

Windham Hospital Imaging Services

Clinical Laboratory Partners (CLP)

To provide the residents of easternConnecticut with the Next Generationof Community Care, Windham Hospitalis focused on expansion to offer moreoptions and enhance the coordinationof care for all patients in easternConnecticut.

On August 6, Lt. Governor NancyWyman and State Senate PresidentDon Williams joined other dignitariesfor a ribbon cutting ceremony toofficially open the Windham HospitalFamily Health Center at 5 FoundersStreet in Willimantic—right on thehospital campus. The first floor of the30,000 square-foot building opened inMay with the addition of HartfordHealthCare Medical Group primarycare services, general surgeons andClinical Laboratory Partners (CLP). Inearly summer 2013, the ConnecticutHand Surgery Center and the WindhamHospital Rehabilitation Network movedinto the second floor of the facility.Oncology Associates and the Lester E.and Phyllis M. Foster Oncology andInfusion Center will open in 2014.

Windham Hospital expansion is wellunderway in Mansfield with the openingof the Windham Hospital Family HealthCenter at 1244 Storrs Road in the StorrsCommon Plaza in February. The two-floor, 8,700 square-foot facility will houseHartford HealthCare Medical GroupPrimary Care services, endocrinology,CLP services and the Windham HospitalRehabilitation Network.

The hospital also expanded itswomen’s health services in 2013opening the Center for Women’s Healthin Hebron in April. The Center, locatedat 21 Liberty Drive in Hebron, is apartnership with Mansfield OB/GYNoffering OB/GYN services, imaging andClinical Laboratory Partners.

“All of the hospital’s expansion effortsexemplify Hartford HealthCare’sdedication to providing patients withan exceptional, coordinated careexperience close to home,” says DavidWhitehead, President and CEO ofWindham Hospital. “The centers serveas anchors of ambulatory care ineastern Connecticut and give residentsdirect access to world-class care rightin their backyard.”

Windham Hospital Expansion Means More Choices for Eastern Connecticut

The Lester E. and Phyllis M. FosterOncology and Infusion Center offersoncology patients the latest technologywith a spa-like feel inside the newWindham Hospital Family Health Center.

4

The Latest Advances in Community Care


W. Jeffrey Baker (left), MD, of Oncology Associateschats with Lisa Bazinet (center), Regional OncologyNurse Manager, representatives from MemorialSloan-Kettering Cancer Center, and Donna Handley(far right), Vice President, Operations, CancerInstitute.

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In September, Memorial Sloan-Ketter-ing Cancer Center announced thatHartford HealthCare acute care facili-ties will be part of a transformativeinitiative to improve the quality ofcancer care and the lives of cancerpatients.

The joint announcement came afteryear-long discussions resulting in a dis-tinctive clinical and research partner-ship built to rapidly move innovative,evidence-based cancer care into thecommunity setting and enable bi-direc-tional learning across the institutions.

“For more than a century, MemorialSloan-Kettering has delivered excep-tional cancer care and generated thediscoveries necessary to develop effec-tive new treatments. Today, we recog-nize the need to do more,” said CraigThompson, MD, President and CEO ofMemorial Sloan-Kettering CancerCenter. “Through the MSK CancerAlliance—and in collaboration withHartford HealthCare as a pioneeringmember—we are looking to create anew model to address the fundamentalchallenge of providing high-qualitycancer care in a wider population ofpatients.”

“It’s an honor to be selected as the firstpartner of the MSK Cancer Alliance,”said Elliot Joseph, President and CEO ofHartford HealthCare. “Memorial Sloan-Kettering chose Hartford HealthCarebecause of our dedication to deliveringhigh-quality, consistent care across thestate and because of the proven expert-ise of our physicians and medicalteams. This will save lives by bringingevidence-based, world-class standardsto our entire provider network. We areproud to be the model on which theMSK Cancer Alliance will grow.”

The MSK Cancer Alliance is designed toenable an ongoing, “living, breathing”dynamic partnership between thecomprehensive cancer center andcommunity oncology providers, inorder to bring the newest knowledgeinto the community setting.

Among the many distinctive aspects ofthe collaboration is the establishmentof the first MSK Alliance clinical trialssite at Hartford Hospital, where manyof the cancer clinical trials from MSK’srobust portfolio will be providedon-site. This will dramatically improvepatient access to the latest canceradvances and breakthroughs.

When it comes to patient satisfaction,the Windham Hospital EmergencyDepartment ranked at the top in 2013.

The hospital ranked in the 99thpercentile for satisfaction, according toa recent patient survey by Press Ganey,a national health care performanceimprovement organization.

In the survey, the ED outperformed themean score for all other emergencydepartments in the state by 9.4 percent.Press Ganey is contracted by Windham

Hospital to independently andobjectively tabulate patient satisfactionsurveys that are mailed to patientsrandomly.

In a recent survey, Windham HospitalED patients were asked to rate theirexperience in areas such as wait times,courtesy and skill of doctors and nurses,efficiency of lab personnel and thehandling of their personal and medicalinformation by hospital staff.

Continued

Unprecedented Cancer Alliance Announced:Hartford HealthCare Selected to Be First MSK Cancer Alliance Member

Simply the Best: Windham HospitalEmergency Department:Tops in the State in Patient Satisfaction and Shortest Wait Times

Windham Hospital’s Emergency Departmentwas ranked in the 99th percentile of patientsatisfaction in 2013.

Greg Shangold, MD, is Windham Hospital’sEmergency Department Medical Director.

Patients’ comments about theirtreatment in the Emergency Departmentincluded:

• “I love your staff. Nurses and doctors arethe best professionally and very caring.”

• “Was treated by staff as if they weretreating their own family member.”

• “Nurses spoke to me like anotherhuman being, not a number or aproduct— it was a very nice surprise.”

Press Ganey regularly surveys patientsto assess their satisfaction with servicesreceived, and reports findings quarterlyfor 23 separate Connecticut emergencydepartments. To complement its highpatient satisfaction rating, Windhamalso has the shortest wait times of anyED in the state. According to the Centersfor Medicare & Medicaid Services, TheWindham ED’s mean door-to-providertime average is 14 minutes—14 minutesbelow the national average and numberone in Connecticut.

62013 Windham Hospital Annual Report

The Latest Advances in Community Care

“It was like the neuro-logist was right in theroom with me. I wasvery impressed,” saysRobert Hill of Coventryrecovering from a TIA(frequently referred toas a mini-stroke) in hishospital bed atWindham Hospital.On March 18, Robertbecame the first patientat Windham Hospitalto be assessed anddiagnosed usingHartford HealthCare’sTelehealth Network.

Located in the hospital’sEmergency Department,the device is utilized24/7 to help assessneurological symptoms.At the core of the newservice is a computer onwheels equipped with ahigh-definition cameraremotely connecting thepatient with a Tele-health neurologist whoassists with the examand provides specializedevaluations.

“Many neurology issuesare time-sensitive, suchas the ability to adminis-ter clot-busting medicinecalled thrombolysis,” saysGregory Shangold, MD,

Emergency DepartmentMedical Director. “In thepast, we have accomplishedthis with phone conversa-tions with neurologists. Now,patients and neurologistswill be able to have face-to-face conversations in a verytimely fashion.”

For a small communityhospital like Windham,Telehealth is a valuable tool.

“The purpose is toenhance the timelinessand quality of care forpatients with neurologiccomplaints and to keepthem in the community,”says Cary Trantalis, ChiefOperating Officer for theEast Region of HartfordHealthCare.

The technology can also helpphysicians select patientswho may be candidates foralternative stroke therapiessuch as catheter-basedinterventions, including clotretrieval devices and thenewest stroke trials availableat Hartford Hospital.

A Breakthrough for Stroke PatientsWindham Hospital ED Using HHC’s Telehealth for Neurology Patients

Emergency Department NurseDirector MaryAnn Duchene withthe hospital’s first telehealthpatient Robert Hill

Windham Hospital’sRadiology Departmentand the Center forSleep Medicine havereceived nationalaccreditation renewalsfor continuedexcellence and highpractice standards.

The hospital’s Radiol-ogy Department hasbeen awarded a three-year accreditationfrom the American College of Radiology(ACR) for ultrasound including generalultrasound, obstetrical, gynecological,vascular, breast and ultrasound guidedbreast biopsies. The hospital’s MRIservices have also earned a three-yearaccreditation from ACR.

The Windham Hospital Center for SleepMedicine has received re-accreditationfor the fourth time from the AmericanAcademy of Sleep Medicine, reflectingits commitment to ensuring sleep disor-der patients receive the highest qualityof care. Using the latest technology to

diagnose and treatsleep-relatedbreathing disor-ders, the hospital’sCenter for SleepMedicine was thefirst in easternConnecticutto win thisdistinction.

“These accredita-tions are a testa-ment to these

programs and the hospital’s adherenceto a high standard of quality and excel-lence,” said Cary Trantalis, the hospital’sChief Operating Officer. “Ensuring thatour patients have access to the best careand latest technology right in theircommunity truly represents the nextgeneration of community care.”

Also in 2013, the newly opened Centerfor Women’s Health in Hebron earneda three-year accreditation for itsmammography services from theAmerican College of Radiology.

A Standard of Excellence

Windham now has access toHartford HealthCare’s TelehealthNetwork which features a mobilecomputer capable of detectingneurological issues.

Surgeons at Windham Hospital wereamong the first in the country to perform“single-site” laparoscopic surgeryallowing women one of the leastinvasive surgical methods available formany gynecological procedures. Theseprocedures include hysterectomy,oophorectomy (removal of the ovaries),salpingectomy (removal of fallopiantubes), ovarian cystectomy and tuballigation.

Typically, laparoscopic surgery, performedwith a fiberoptic camera inside a patient’sbelly, requires two or three incisions. Withsingle-site laparoscopy, only one incisionis made in umbilicus (belly button). Theincision becomes invisible because it isburied in the folds of the umbilicus.Locating the incision in the umbilicusmay also lead to less pain and a fasterrecovery time.

Robert Gildersleeve, MD, of MansfieldOB/GYN, performs the procedure atWindham Hospital. He says thistechnique is another advancement inminimally invasive surgical options forwomen.

“Incisions for an abdominal hysterectomy

are about 10 to 12 centimeters long. Con-ventional laparoscopy uses 3-4 incisionsabout half an inch in size. Single-site sur-gery utilizes one incision about an inch insize. Laparoscopic hysterectomies can bedone in almost all cases, yet, about 50percent of hysterectomies done in the USare done abdominally according to theAmerican Association of Gynecologic La-

paroscopists,” says Gildersleeve. “Theservices being offered at Windham Hospi-tal in terms of minimally invasive gyne-cologic surgery are really second to none.”

Gildersleeve says recovery in the firstweek after surgery is typically the samefor laparoscopic and single-sitelaparoscopic patients.

“Most people are a little uncomfortableafter the first week but we notice lesspain in the second, third or fourth weekafter surgery in patients who’ve had thesingle-site procedure,” says Gildersleeve.

Kathleen Zacherl, MD, of MansfieldOB/GYN, also performs the minimallyinvasive procedure at Windham Hospital.Zacherl agrees that the overall recoverytime is faster than other surgicalalternatives.

“I had a patient who had her fallopiantubes and ovaries removed who wentback to work in two days,” says Zacherl.“It’s satisfying to see a patient post-opwho’s feeling great so soon.”

Both Gildersleeve and Zacherl agreesingle-site laparoscopy is not recommendin all cases and may be difficult toperform in some instances, especially onpatients who are obese.

“The single-site procedure is a considera-tion to be discussed with patients whenpreparing for surgery,” says Gildersleeve.“If it’s appropriate, we’ll recommend it.”

No Scar Option for Gynecological Procedures

Robert Gildersleeve, MD, consults with a patient who recently underwent a single-sitelaparoscopic procedure.

A key to coordinated care is having easy accessto information to improve your health.

Windham Hospital was the first of the HartfordHealthCare acute care facilities to utilize thenew Call Center to centralize the physician

referral process. The Center creates a“one-stop” information repository for commu-nity members and in addition to referrals, theservice provides the public information aboutclasses and events at the hospital.

860.456.6770 (Local)855.494.4636 (Toll Free)855.494.INFO

World Class Care Right at Your Fingertips


8

Advocating for theCommunity’s Health

Second District Congressman Joe Courtneyannounces the restoration of $5.2 million infederal funding for Windham Hospital underthe Medicare Dependent Hospital programduring a news conference in January, 2013.

Windham Hospital staff advocating for state hospitals during Hospital Dayat the State Capitol in April.

WFSB Channel 3’s Kara Sundlun and Eugene Rozenshteyn, MD, helped judge the Go Redfor Women event’s “Red Foods Cook Off.”

Windham Hospital continues to be asteady voice in Washington and Hartford toensure that the people of the easternConnecticut receive the best care available.

Working together with hospital officials,Congressman Joe Courtney fought to restore$5.2 million in funding under the MedicareDependent Hospital (MDH) just hours beforethe program was about to expire.

MDH provides enhanced reimbursementfor small rural hospitals that have at least60 percent of inpatient days or dischargescovered by Medicare. Small rural hospitalsare more vulnerable to inadequateMedicare payments than other hospitals,because they are less able to cross-subsi-

dize with private payer reimbursements.As such, Congress established specialpayment protections to buttress thesehospitals. Windham Hospital is the onlyhospital in the state and one of 212nationwide that meet the criteriasupported by MDH.

In April, Windham staff joined the morethan 600 hospital employees from aroundthe state at the state Capitol to call atten-tion to $550 million in cuts to hospitals inthe governor’s proposed two-year budgetplan. Windham staff met with StateSenate President Don Williams and othermembers of the eastern Connecticutdelegation to voice concern about theproposed cuts.

Having a Voice

More than 150 women helped promoteheart health for women duringWindham Hospital’s Go Red for Womencelebration on Friday, February 1.The night, hosted by Channel 3’s KaraSundlun, included a “Red Foods Cook-Off,” massage, mini-facials, manicures,food and wine. Go Red For Women is anational event that encouragesawareness of the issue of women andheart disease. Windham’s event raisedfunds for the American Heart Associa-tion and the Cardiac RehabilitationProgram at Windham Hospital.

Showing Their True Colors


10

Greer and Food and Nutrition staff wereawarded “Best Overall” VandermanAward for their “Dine on Time—MealTrays for Isolation Patients.” Shown leftto right: East Region COO Cary Trantalis,Jose Christian, Carmen Gonzales,Amanda White, H3W Facilitator KathyHawkins, John Price, and Christie Harper.

Improving thePatient Experience

At Windham Hospital, each and every staff membercontributes to improving the patient experience.How Hartford HealthCare Works (H3W) focuses oncontinuous improvement and innovation with thegoal of providing the best customer experience toall patients.


The Third Annual Vanderman AwardsThe Vanderman Awards encouragestaff engagement and promote puttingH3W into action.

Named after the Vanderman familywho donated the land on which thehospital was built, the awards werecreated to encourage departments towork together to create a specific planto improve the hospital and the pa-tient experience. Staff, board membersand facilitators from other HartfordHealthCare facilities voted on theprojects.

In 2013, 19 Project Teams submittedstoryboards that showed the meaning-ful impact their ideas had uponperformance improvements at thehospital.

Best Overall:“Dine on Time–Meal Trays forIsolation Patients”Greer and Food and Nutrition Staff

Project Team: Amanda White, RN,Chris Delmastro, Carmen Gonzales,Ileana Galdamez, Arely Vargas, JoseVazquez and Jose Christian

The project team developed andimplemented the plan that improvesidentification of nutritional needs ofisolation patients and ensures thatother patients’ meals are served in atimely fashion.

Best Cost Savings/CostAvoidance Project:“Small Change=Big Savings”Respiratory and Pharmacy Staff

Project Team: Elizabeth Paulsen, KateHayward, Rene Clinton, Andrew McDonaldand Agnieszka Kolodziejczak

The project team developed a plan toexchange expensive inhalers with a lessexpensive nebulizer formulary leading toa decrease in pharmaceutical spendingand an increase in time spent educatingand monitoring COPD patients.

Best Patient Experience Project:“First Impression–Make it Count”Communications and Volunteer Services Team

The project team defined clear jobexpectations and behaviors for staff andvolunteers who work at the informationdesk to provide that exceptional firstimpression. They identified key elementsof service excellence and educated staffas well as improved the physical space bydecreasing the clutter. In addition, theteam created printed cards to hand out tovisitors at the information desk with keyinformation about unit-specific visitinghours, valet parking and the roomlocation of the person they are visiting.

Best Quality and Regulatory Project:“Safety Squad”4 Shea PCT Staff

Project Team: Rose Dubois, TiffennyTwerdy, Marie Vincenty and Bernice Wilsonand 4 Shea PCT staff.

The project team created a process andtools to complete pre-shift change safetyrounds and bedside reporting whichcontributed to an improved patientexperience and reduction in fall rates.

Shown left to right: Cary Trantalis,Amanda White, Rose Dubois, Rebecca Vildavs.

Shown left to right: Elizabeth Paulsen, CaryTrantalis, Andrew McDonald, Kate Hayward,and Ted Gorham.

Shown left to right: Cary Trantalis, BeckiPutnam, Tom Birkenholz, Deb Mather,Judy Grenier, Laura Grieco and Pat Brown.

A Foundationof Success

12

Hartford HealthCare Presidentand CEO Elliot Joseph was joinedby dozens of communitymembers and local officialsduring the foundation’s “Caringfor Our Community Breakfast”at Eastern Connecticut StateUniversity in September.


Windham Hospital Foundation Identifying and Serving a NeedWindham Hospital is able to provideworld-class care thanks, in part, to thesupport and generosity of a caringcommunity. The Windham HospitalFoundation, formed in 2006 as aseparate 501c3 organization, builds abridge between the community andthe hospital to enhance resources thatsupport the hospital in meeting thehealth care needs of the residents ofeastern Connecticut.

Funds raised by the foundationsupport programs and activities thatprovide the highest quality health careto residents in our service area,including preventive health programsin the schools and in the community.Charitable contributions and grantssupplement traditional revenuesources and help Windham Hospital to:

• Keep pace with cutting-edgetechnology making the best diag-nostic tools available to physiciansand staff so they can continue toprovide quality health care topatients throughout our 19-townservice area.

• Support community educationaloutreach and support programsfor our patients and their families.

• Care for the uninsured andprovide access to health care forpeople in need.

Providing the Next Generation ofCommunity Care means more thanclinical support for the residents ofeastern Connecticut. The hospital isalso charged with meeting a widerange of health needs.

The foundation is committed toidentifying and finding the means toaddress specific health needs in thecommunity. Gina’s Friends, which wascreated by a generous gift by GinaBarreca and her husband, MichaelMeyer, is just one of many successstories in this effort. Gina’s Friendshelps women who can’t afford toobtain lifesaving diagnostic tests orservices because they are ineligible forstate or federal health care programs,lack adequate insurance or have noinsurance at all. The fund has helpedhundreds of women in the fightagainst breast and cervical cancer,and continues to provide support towomen in need.

Individuals Makinga DifferenceEvery contribution counts, no matterhow big or how small. All donationsraised in the community, stay incommunity.

For more information on contributingto the Windham Hospital Foundation,or to learn more about volunteeringfor one the Foundation’s committees,please contact the Executive Directorof the Foundation, Shawn Maynard, at860.456.6911 or [email protected].

Additional information can be foundon the website www.windhamhospi-tal.org/foundation.

Thank you in advance for yoursupport.

The 18th Annual Windham Hospital GolfClassic, held on June 24 at the Tunxis Planta-tion Country Club, raised more than $30,000for the hospital’s Emergency Departmentand Outpatient Services.

“Jeepin’ for the Cause,” a recreational Jeepride sponsored by Capitol Chrysler DodgeJeep to benefit Windham Hospital, was heldMay 5, 2013. Capitol Jeep has sponsoredseven previous Jeep ride events raising morethan $43,000 for local charities.

Windham Hospital Chief of RadiologySteve Lee, MD, tees off at the 18th AnnualWindham Hospital Golf Classic.

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A Foundation of SuccessCommunity Benefit Other than direct clinical support,Windham Hospital is dedicated to ad-dressing a wide range of health needsin the community. From meals to theelderly to outpatient services andscreening for the uninsured or under-insured, the hospital is committed toaccessing the health needs of easternConnecticut and finding solutions.

Diabetes prevention and managementfor underserved populations is a criti-cal focus of the hospital’s outreachefforts. With a large population ofSpanish-speaking patients, the hospi-tal has worked to bridge the culturaland language divide that in manycases has prevented these patientsfrom receiving the education neededto make healthier life choices.

Thanks to the Conversation Map®

Diabetes Education Program, 12Spanish-speaking women with Type 2diabetes have been able to bridge thatgap and lose more than 300 poundscollectively over the past year.

“I feel like my life has been trans-formed,” says Claribel Torres, who’sshed more than 25 pounds and has quitsmoking since joining the program.

The Spanish language version of theConversation Map program is madepossible, in part, through a $1000 grantfrom the Wireless Zone. The grant paysfor an interpreter who makes the classunderstandable and more culturallyrelevant. The Conversation Map, devel-oped by Healthy Interactions in collab-oration with the American DiabetesAssociation, is a motivational and in-

teractive educational program thathelps patients create an individualizedaction plan for healthy diet andlifestyle choices to control Type 2Diabetes.

Speaking through the class interpreter,Torres says since beginning the pro-gram, she has been able to reduce herinsulin dose and has set a personalgoal to stop taking insulin completely.

The 12 women from Puerto Rico,Mexico, the Dominican Republic andother Caribbean nations, have bondedthough shared tradition and experi-ence. While instruction is similar tothe English version of the class, in-structors and class members focus onmaking healthy choices using tradi-tional Caribbean dishes utilizing por-tion control and healthy alternatives.

Instructor Lynne McPhee, RD, says,while there are healthy aspects toCaribbean cooking, large portions ofrice and starchy vegetables, like yucca,plantains and malanga can be detri-mental to efforts to control diabetes.

“Portion control is key,” says McPhee.“When you prepare rice and beanswith more beans than rice then there’smore room for reasonable portions ofyour favorite starchy vegetable,” shesays.

Each session of the program includesfour, two-hour classes that encouragetaste-testing, sharing healthy recipeideas, exercise, discussion on medica-tions and support for making challeng-ing life changes.

The program has been sosuccessful that some of thewomen have taken it multi-ple times hoping to rein-force their healthy habitsand share their experienceswith others. InstructorKaren Barbone, RN, says thewomen have been sharingtheir newly found mealplanning and cooking skillswith their families. She saysthe group has become veryclose.

“They’ve found time outsideof class to get together andexercise, reinforcing thehealthy habits they’velearned,” Barbone says.

“Maria Garcia has lost 25pounds since starting theprogram. She says she evenconsidered gastric band sur-gery before enrolling inConversation Map program.Garcia says the group hasgiven her the support sheneeds to make importantlife changes.

“I was really shy before Istarted the program,” saysGarcia. “I’ve come to realizethat the women in thegroup have some of thesame questions I do.”

The Conversation Map is just one ofthe many programs the hospital hasundertaken to help those in need. In

2013 alone, the hospital provided morethan $2.8 million in charity care andhelped more than 13,474 individuals.

Marcia Garcia (forefront) is one of 12 Spanish-speakingwomen who participated in the Conversation Mapdiabetes eduction program. A grant from the WirelessZone paid for a translator.


Oncology Program Manager Kate Starkey; Eileen Ossen, Executive Director of the Jeffrey P. Ossen Family Foundation;Ed Rivera, CEO, Little Angels Bicycle Program; and Shawn Maynard, Executive Director of the Windham HospitalFoundation. Little Angels donated two bikes to Windham Hospital’s Cancer Navigation program which is funded bythe Ossen Family Foundation.

Leading the Fight Against Cancer A caring community has helped WindhamHospital become a leader in the fightagainst cancer. Over the past three years,the Jeffrey P. Ossen Family Foundation hasgiven $260,000 to help establish and sustainthe hospital’s cancer navigation programwhich helps patients manage the dailyphysical and emotional burdens a cancerdiagnosis can bring.

Navigators can:

• Serve as a liaison between the patient and his orher medical team to help them better understandtreatment options.

• Offer tools to help patients keep track of appointments,lab results, medications, insurance claims and otherjourney-related information.

• Help patients find answers to questions about medicalissues, financial and insurance needs.

• Direct patients to hospital, community, and AmericanCancer Society support programs.

• Coordinate transportation to and from cancertreatment.

In addition, The Ossen Family Foundation has committed$25,000 over five years to fund Windham Hospital’s AnnualCancer Survivors Day Event.

16

Shown in front: Marie Bakerand Physician of the YearW. Jeffrey Baker, MD, duringThe Auxiliary’s AnnualAutumn Gala “SentimentalJourney.”

Raising funds and awarenessThe Auxiliary’s Annual Autumn Gala “Sentimental Journey” was heldon November 17, 2012 at the Marriott Hartford Downtown. The eventhonored W. Jeffrey Baker, MD, as Physician of the Year, Robin Begansky, RN, asCaregiver of the Year, and Mona Friedland, Philanthropist of the Year.

Preparing the Health Care Leadersof Tomorrow


For more than 80 years, The Auxiliary to WindhamHospital has played an integral role in fundraising and thetraining of the dozens of volunteers who help the hospitalput its values into action.

The Auxiliary has deep roots in the community with anappreciation of the rich history of the hospital. Auxiliary-hosted events increase awareness about the health needsof eastern Connecticut and raise tens of thousands ofdollars for the hospital each year.

In September of 2013, the Auxiliary presented their annualdonation of $85,100 to the hospital.

Through the training of college andjunior volunteers, the Auxiliary isfocused on training the health careleaders of tomorrow. Each year, theAnne L. Card Memorial Scholarshipawards two $1,000 scholarships to areahigh school graduates seeking highereducation in the health care field. Thescholarship is named in honor of the

late Anne L. Card, who was a 50-plusyear member of the Auxiliary and adedicated volunteer at the hospital.

For more information on the Auxiliaryto Windham Hospital, volunteeropportunities, or the Anne L. CardScholarship, please contact RebeccaPutnam, Manager, Volunteer Services,at 860.456.6700.

Volunteers: More than 17,000 Hoursof ServiceIn 2013, the volunteer team atWindham Hospital included 125adults, 75 students from the Universityof Connecticut and 35 juniorvolunteers. Together they contributed17,300 hours of service valued at$488,898. Volunteers serve a vital role

in the hospital’s day-to-day operationsserving in vital areas such as patienttransport, communication andmaterials management. Simply,volunteers are often the first faces apatient sees when visiting the hospital.

An Auxiliarywith Deep Community Roots

Some of the many members of the volunteer team at Windham Hospital.

A Dedicated Staff

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Shown above: Windham Hospital’s two Nightingale Award for Nursing Excellence winners, Kathy Galinat and MaryAnn Duchene.

Emergency Nurse of the Year, Pam Cheney, RN.

Nightingale NursesTwo Windham nurses, Kathy Galinat and MaryAnnDuchene, were nominated by their peers andreceived the annual Nightingale Award for Nursing

Excellence during a dinner presentation on May 9in Hartford. Locally, the two were honored duringNational Nurses’ Week.

Emergency Nurseof the YearPam Cheney, RN, was named NortheastEmergency Medicine Specialists (NEMS)2013 Emergency Nurse of the Year. Eachyear NEMS honors a Windham Hospitalnurse who “demonstrates the highestcaliber of care, and exceeds the highestexpectations of quality care daily.”

“Pam truly demonstrates the talent anddedication it takes to be a successfulemergency nurse,” said Greg Shangold,MD, Medical Director of the WindhamHospital Emergency Department. “We’rehonored and proud to have her on ourteam.”


Getting the Word Out In 2013, the hospital’s marketing teamwas busy letting people know aboutcutting edge technology and the latestadvancements that help WindhamHospital provide the “The NextGeneration of Community Care” forthe residents of eastern Connecticut.

In March, the hospital began itscardiology campaign with a TVcommercial featuring real Windhamhospital cardiology patients and theirfamilies. The campaign also includedradio and print ads touting thehospital’s skilled team of cardiologists

and diagnostic equipment. Thehospital also kicked off a printcampaign promoting the new Centerfor Women’s Health in Hebron.

In 2013, the hospital was featuredseveral times on Channel 3’s “BetterConnecticut,” including segments onTelehealth, revolutionary gynecologicalprocedures, and the hospital’s CancerNavigation program.

The hospital has an amazingly engagedsocial media audience on Twitter,YouTube, Pinterest, and more than1,500 fans on Facebook.

Shown above: James Doran, MD, a Hartford HealthCare Medical Group Primary Care physician,getting ready to shoot his Vital Signs TV segment for Channel 3. Right: In 2013, the hospitalbegan a newspaper campaign to promote the new Center for Women’s Health in Hebron.

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Medical Executive Committee

Hartford HealthCareEast Region

Leadership Team

Nadia Nashid, MD, Chair, Chief of Staff

Francis Siracusa, MD, Assistant Chief of Staff

Steve Lee, MD, Secretary/Treasurer

Robert J. Bundy, MD, Medical Director, ex-officio

Charles A. Shooks, MD, Immediate Past Chief of Staff, ex-officio

Kismat Detroja, MD, Interim Director of Hospitalist Services

Craig Foster, MD, Chair, Surgical Division

Michael Kilgannon, MD, Medical Division member-at-large

Herbert Ridyard, Jr., MD, Surgical Division member-at-large

Ann Semolic, MD, Chair, Division of Medicine

Gregory Shangold, MD, Director, Emergency Services

David Whitehead, President & CEO

Mary Bylone, RN, Chief Nursing Officer, East Region

Joanne Rahl, RN, Director of Clinical Outcomes & Professional Practice

Peter Shea, MD, Vice President, Medical Affairs, East Region

Cary Trantalis, RN, Chief Operating Officer, East Region

Sharon Lee, Medical Staff Coordinator, Staff

David A. WhiteheadPresident and CEO

James G. WatkinsVice President, PhysicianServices

Peter H. Shea, MDVice President, MedicalAffairs

Daniel E. LohrVice President ,FinancialServices

Theresa L. BussVice President of HumanResources

Mary A. Bylone, RNVice President, Patient CareServices

Carolyn Trantalis, RN, MSNVice President Operations

Windham Hospital StatisticsYear Ending September 30, 2013

Windham Hospital Statement ofOperations (unaudited)Year Ending September 30, 2013

2013 2012REVENUEInpatient $68,069,832 $68,939,980Outpatient 137,339,554 141,210,109Total Revenue 205,409,386 210,150,089Less:Allowances 121,754,445 116,283,387Charity Care 2,861,240 3,706,321

Net Patient Service Revenue 80,793,701 90,160,381Provision for Bad Debts 4,079,212 3,122,185Net Patient Service Revenue less provision for Bad Debts 76,714,489 87,038,196Add:Other Operating Revenue 5,866,110 5,761,698Total Operating Revenue 82,580,599 92,799,894

EXPENSESSalaries and Benefits 54,397,226 58,243,771Medical Supplies, Drugs and 31,707,874 29,611,513Other expenses Depreciation 4,154,949 4,147,105Interest 1,107,869 1,325,543Total Expenses 91,367,918 93,327,932Loss from Operations (8,787,319) (528,038)Non-Operating Income 1,568,775 (185,298)Excess of Revenue Over Expenses (7,218,544) (713,336)

2013 2012

Inpatient Discharges 4,168 4,567

Inpatient Days 17,269 18,750

Average Length of Stay 4.1 4.1

Outpatient Surgical Procedures 5,010 5,220

Emergency Department Visits 35,132 36,958

Imaging Studies and 60,772 64,072Radiology Treatments

Respiratory/Pulmonary Tests 25,953 24,548and Procedures

Cardiac Tests 15,269 14,713

Sleep Studies 810 742

Births 382 407

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