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NON-VERBAL

COMMUNICATION

THINGS THAT YOU DONT REALLYSAY; BUT THEY SAY A LOT ABOUT

YOU

PRESENTED BY:

Ms.Reema Ansari

(Basic Science Dept.)

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AGENDA

WHAT IS NON VERBAL COMMUNICATION?

CHARACTERISTICS OF NON VERBALCOMMUNICATION

TYPES OF NON VERBAL COMMUNICATION

COLOUR AND CULTURAL INFLUENCES

IMPROVING NON VERBAL COMMUNICATION

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WHAT IS NON VERBAL

COMMUNICATION? Nonverbal communication has been defined as

communication without words.

It includes apparent behaviors such as facialexpressions, eyes, touching, and tone of voice, as wellas less obvious messages such as dress, posture andspatial distance between two or more people.

A communication where action speaks louder thanwords.

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According to the socialanthropologist, Edward

T. Hall, in a normalconversation betweentwo persons, less than35% of the social

meanings is actuallytransmitted by words.

So, at least 65% of it is

conveyed through thebody (non-verbalchannel).

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Characteristics of Nonverbal

Communication Intentional or

unintentional

Ambiguous

Primary

Continuous

Multi-channeled

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Types of Nonverbal Communication

Kinesics

Paralanguage

Vocal interferences

Spatial Usage

Self-presentation

cues

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Kinesics

Eye Contact

Facial expressions

Gesture

Posture

Touch

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EYE CONTACT

Staring- challenges

Glances - socially acceptable timingAppraisal- may indicate interest

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FACIAL EXPRSSION

Facial

expressionsreflect emotion,feelings and

attitudes.

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GESTURES

GESTURES of a personinclude attitude ormovements. For

example, when a boy issad he may droop hishead and walk slowly.

Or, if a girl is happy,

she might run andjump or stand upstraight and put herhands in the air.

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POSTURE

Reactions to aninvasion of yourspace

Getting defensive

Becomingaggressive

Retaliation

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TOUCH

Touching and beingtouched are essential

to a healthy life

Touch can

communicate power,empathy,understanding

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PARALANGUAGE

Pitch

Volume

Rate

Quality

Intonation

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VOCAL INTERFERENCES

Extraneous sounds or words thatinterrupt fluent speech

uh, um

Filler

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SPATIAL USAGE

Proxemics Intimate distance

Personal distance

Social distance

Public Distance

Territory

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SELF-PRESENTATION CUES

Physical Appearance

Time (Chronemics)

Olfactory Communication

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SOME OTHER ELEMENTS OF NON

VERBAL COMMUNICATIONPersonal space at

work

Your officeYour desk

A table in thecafeteria that yousit at regularly

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Color Influences Communication

Yellow cheers

and

elevates moods

Red excites

and

stimulates

Blue comforts

and

soothes

In some

cultures

black suggests

mourning

In some

cultures

white suggests

purity

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CULTURAL INFLUENCES

Non verbalsignals varyform culture toculture

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In the United States it is a

symbol for good job In Germany the number

one

In Japan the number five

In Ghana an insult

In Malaysia the thumb isused to point rather thana finger

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Improving Nonverbal

Communication SkillsWhen sending messages

Be conscious of nonverbal behavior

Be purposeful in use of non-verbals

Make sure non-verbals are notdistracting

Match verbal and nonverbalcommunication

Adapt to the situation

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When receiving messages

Dont automatically assume

Consider gender, culture andindividual differences

Pay attention to all aspects of

nonverbal communication

Use perception checking

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THANK YOU!