i. verbal, non verbal communication

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Verbal and Non Verbal Communication (ENGII) Zafar Ullah CESET, Islamabad [email protected]

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THE PRESENTATION ABOUT COMMUNICATION

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Page 1: I. verbal, non verbal communication

Verbal and Non Verbal Communication (ENGII)

Zafar UllahCESET, Islamabad

[email protected]

Page 2: I. verbal, non verbal communication

Two Essential Tools

Verbal Communication – How you use words and language

Nonverbal Communication – Message components other than words that generate meaning

Page 3: I. verbal, non verbal communication

Language and Meaning

Denotative Meaning

The objective, dictionary-based meaning of a word

Connotative Meaning

The personal feelings connected to the meaning of a word

Page 4: I. verbal, non verbal communication

Language Difficulties & Examples

Bypassing

Offensive Language

Jargon

Page 5: I. verbal, non verbal communication

Offensive LabelsI’m relaxed; you’re untidy; she’s a

slob (lazybones).I’m energetic; you’re excitable;

he’s out of control.I’m full-figured; she’s overweight; Our group works hard; Lucinda’s

group members are workaholics; Greg’s group members are deceivers.

Page 6: I. verbal, non verbal communication

Verbal AbuseForms of Verbal

AbuseTone of VoiceContent

LanguageNonverbal CuesVolume

ExamplesHarsh, sarcastic,

angryCruel comments,

racial, gender and religious biases

Foul or obscene words

Page 7: I. verbal, non verbal communication

Language and GenderFemales tend to use language to

maintain relationships and cooperate with others.

Qualifiers – “maybe,” “perhaps,” “really,

Tag questions – “The answer is 4. Right?” “Let’s not meet tonight. Is that okay?”

Males tend to use direct and forceful language to assert their ideas and compete with others.

Page 8: I. verbal, non verbal communication

Code switching The ability to change from

the dialect of your own culture and adopt the

language of the majority in a particular situation

People may learn

codeswitching to avoid negative stereotypes about them based on their dialect.

Page 9: I. verbal, non verbal communication

Research on dialects, reveals that . . .

a) People judge others by their dialect.b) People seeking career success often

change their dialect to Standard American Speech.

c) Standard American Speech is most accepted by the majority of the American culture.

d) We should be aware of dialect prejudices and look beyond the surface when judging others.

Page 10: I. verbal, non verbal communication

Nonverbal Communication

The behavioral elements of messages other than the

actual words spoken

More than 50% of all meaning is communicated

nonverbally.

Page 11: I. verbal, non verbal communication

Types of Nonverbal Communication

Personal AppearanceFacial Expression and Eye ContactVocal Expression

Pitch, rate, volume, vocal variety, word stress

Physical Expression Movement, posture, touch

Environment Arrangement of space, use of personal

space

Page 12: I. verbal, non verbal communication

Facial ExpressionWe can produce more than 1,000

different facial expressions.Facial expressions allow non-

speakers to contribute to ongoing group discussions.

The Significance of Eye Contact: Lack of eye contact may be perceived as

rudeness, indifference, nervousness, or dishonesty.

Eye contact norms are culturally determined. Eye contact influences interaction in small

groups.

Page 13: I. verbal, non verbal communication

Physical ExpressionKinesics - The study of body

movement and physical expression

Touch can express encouragement, support, or happiness.

Interaction between touch approachers and touch avoiders can create misunderstandings.

Page 14: I. verbal, non verbal communication

GESTURE MISTAKES ·       ·       

   No use of gestures at all.  ·         Keeping your hand in your pockets. playing with the keys  ·         Fidgeting with your hands.  ·         Holding your hands behind your back.  ·         Pointing at the audience. .  ·         Folding your arms across your chest.  ·         Gripping the podium.  ·         Using stilted gestures. Using overly rehearsed gestures

 

Page 15: I. verbal, non verbal communication

MOVEMENT MISTAKES ·       

  Moving without purpose.  · Shifting your weight from one foot to the other. ·Hiding behind a desk, podium or flipchart.

Page 16: I. verbal, non verbal communication

keeping your head downkeeping your head down

POSTURE MISTAKES ·        

Standing too stiffly.

Page 17: I. verbal, non verbal communication

Seating PositionsChoice of seating position in

groups For cooperative activities: Sit

corner-to-corner or side-by-side For competitive activities: Sit across

from one another Task leaders sit at the head of a

table Social leaders sit in the middle of a

side

Page 18: I. verbal, non verbal communication

Zones of Personal Space in North America

Page 19: I. verbal, non verbal communication

Artifacts

Include clothing, jewelry, personal belongings, accessories, etc.

Communicate economic level, educational level, trustworthiness, social position, level of sophistication, economic background, social background, educational background, level of success, moral character, masculinity/femininity

Important part of first impressions

Page 20: I. verbal, non verbal communication

Physical Appearance

“Beauty is in the eye of the beholder.”We tend to notice obvious things first

(gender, race), then note attractivenessPhysically attractive people generally are

perceived better Importance placed on physical

appearance can be very damaging It’s what we do with it that’s most

important

Page 21: I. verbal, non verbal communication

Nonverbal ImmediacyLeaning

forwardPhysical

closeness to others

Eye contactOpenness of

arms and body

Touching

Direct body orientation

Relaxed posture

Positive facial and vocal expressions

Laughing and smiling

Page 22: I. verbal, non verbal communication

Thank You