non verbal communication

5/22/2018 Non Verbal Communication

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What emotions do these facial expressions

portray?
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Nonverbal Communication

Before someone processes our verbal messages,

He/She has taken in our appearance

Registered our enthusiasm and sincerety

Noted our tone of voice and processed all intononverbal message.


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NON VERBAL COMMUNICATION

Non -Verbal Communication is the message or

response not expressed or sent in words orsuggestions.

There is a distinction between the meanings we

give in words and the meanings we give off inNV signals.


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our non-verbal behaviour is mostly subconscious


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Functions ofNonverbalCommunication

To regulate interaction

To express or hide emotion and affect

To present an image

To express power and control


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Communication researchers found that only 7% of a

messages effect are carried by words ; listeners receivethe other 93% through non -verbal means.

Birdwhistell suggested that spoken words account for

not more than 30-35% of all our social interactions.


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TYPES OF NON-VERBAL

COMMUNICATION

Kinesics

ParalanguageProxemicChronemicsHapticsClothing or Artifactual


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Kinesics


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"Thebodily gestures, postures, andfacial expressions by which a person

communicates nonverbally withothers


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Maintain attention

Add emphasis to speech


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Basic Types of Body Language postures

1.OPEN / CLOSED: People with arms folded and legs crossedand bodies turned away are signaling that they are rejectingmessages. People showing open hands, fully facing you and bothfeet planted on the ground are accepting them.

2.FORWARD/ BACK :When people are leaning forward andpointing towards you they are actively accepting or rejecting themessage. When they are leaning back, looking up at the ceiling,

doodling on a pad, cleaning their glasses they are either passivelyabsorbing or ignoring


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Spains Prime Minister Jos Zapatero

clearly looks uncomfortable, despite thesmile on his face, when compared withJacques Chiracs open, comfortable bodylanguage.


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The secondway is to use a prop of some sort byholding something in front of them as a defensive

shield. This could be a handbag, briefcase, folder orglass. Queen Elizabeth, for example is rarely seenwithout a prop of some sort.


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What should we

do????????????


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Stand erect with your shoulders back.

Use open body language, holding your hands to

the side of your body. Stand with your legs slightly wider than normal.

Avoid fiddling withjewellery, ties or jacketbuttons.

Dont stand behind any thing/object.


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Kinesics

Eye Contact

Facial expressions Gesture

Posture


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. Facial ExpressionForeheadEyebrows

Nose

Wrinkles

Outer edges up

Upward

Anger

Anger

Contempt


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Eyes

Centered

Gazing Up

Gazing Down

Gaze on the Side

Wandering

Focused

Thinking

Shame

Guilty

Disinterested, Bored


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ARMSArms Crossed Angry, Disapproving

Open Honest, Accepting


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HANDSOn Top of the Head Amazement

Scratching Head Puzzled , Confused


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Common Gesture Clusters

Readiness Readiness is related to the goal-oriented high achiever

with a concern for getting things done.

It communicates dedication to a goal and is usuallycommunicated by sitting forward at the edge of a chair.


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C G t C t


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Clearing onesthroat

Covering the mouthwith hand

Tapping fingers

Whistling,

Jingling pocket

changeFidgeting

Common Gesture C ustersNervousness


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Boredom or ImpatienceThese unproductive feelings are usually conveyed by

the

Drumming of fingers Cupping the head in the palm of the hand,

Foot swinging

Looking at your watch or the exit.


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EnthusiasmIt is conveyed by

A small upper or inward smile

Hands open and arms extended outward

Eyes wide an alert

A lively and bouncy walk

A lively and well-modulated voice.


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What does this symbol mean to

you?

In the United States it is asymbol for good job

In Germany the number one In Japan the number five

In Malaysia the thumb is used

to point rather than a finger


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Body language Mirroringbuilding rapport with others by

mimicking their nonverbal cues

Mirroring body language facilitatescompliance


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How to Use Body Language Effectively

USE: Mirroring

assume posture and movements of other personOBSERVE:

When movement is synchronous mirroring one anothers movements

When movement is complementary: harmonious movements

When movement is dissynchronous differing movements that might show conflict


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Notice Body Language relaxed or tense body and how it changes with

discussion

open or closed posture and how

it changes with discussion

body language that is incongruent with words

intensity of movement as an indicator ofmood, personality, or outlook on an issue


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Proxemic


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Space

Status

Culture

Age & Gender

Regard


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Different cultures have different comfortlevels of distance

People of equal status maintain a shorter distance

than people of unequal status.Women stand more closely together than do men.


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Edward T. Halls 4 levels of distance Intimate

personal

social

public


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Four Space Zones


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Four Space Zones for Social Interaction


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CHRONEMICS (Time)

How do we manage andreact to othersmanagement of time

duration

activity

punctuality


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The way we perceive time, structure our time and reactto time is a powerful communication tool, and helpsset the stage for the communication process.

Time can also be used as an indicator of status.

The way different cultures perceive time can influencecommunication


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Monochroniv VS Polychromic

Do one thing at a time

Take time commitments(deadlines, schedules)seriously

Are committed to the job

Do many things at once

Consider time commitmentsan objective to be achieved, ifpossible

Are committed to people andhuman relationships


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HAPTICS The sense of touch


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ARTIFACTS (Dress, Belongings, etc.) Material objects as an extension of oneself

Clothing has the power to influence

The situation governs appropriate dress


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Studies have found that people who talklouder, faster, and more fluently are morepersuasive

Paralanguage


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Pace /rate

Pitch

Quality of voice Stress


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Functions of Silence

Time to Think

Hurt Others

Response to Anxiety

Communicate Emotional Responses

Achieve Specific Effects

Nothing to Say


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ATTENDINGSKILLS


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THE WAY WE CONVEY TO THE OTHER

PERSON THAT WE ARE ENGAGED IN

COMMUNICATION WITH HIM/HER.


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WHY ARE ATTENDING SKILLS

IMPORTANT????????


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Demonstrate respect

Build rapport

Encourage talk, openness

Foster cooperation

Lessen intensity of confrontation, conflict

Allow you to fall back when you arelost

GENERAL ATTENDING


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GENERAL ATTENDING

SKILLSVISUAL / EYE CONTACT

DO:

While talking look at people in their eyes show empathy with your eyes

DONT:

stare off or avoid eye contact

shift your gaze continuously

break eye contact abruptly


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VOCAL QUALITIES

DO convey genuine interest with your

speech tone

rate

volume

pauses

DONT:

sound bored, hurried, sleepy, overexcited

forget to allow for silence

allow for too much silence

talk too loudly or softly (not matching volume)


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ENCOURAGERS

Encourage communication without saying a word byusing

nodding welcoming hand gestures

smiling and other positive facial expressions

empathic expression open posture

leaning in at interesting points

non verbal communication

Documents

verbal messages

verbal means

communication researchers

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words orsuggestions

words listeners receivethe

spoken words account

meanings wegive