verbal & non-verbal communication

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Verbal and non- verbal communicat ion

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Verbal & Non-Verbal communication

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Page 1: Verbal & Non-Verbal Communication

Verbal

and non-verbal

communication

Page 2: Verbal & Non-Verbal Communication

VERBAL COMMUNICATION

It means communicating with words, written or spoken. Verbal communication consists of speaking, listening, writing and reading

Page 3: Verbal & Non-Verbal Communication

CHARACTERSTICS OF EFFECTIVE VERBAL COMMUNICATION

Consider the objective Be sincere Use simple language, familiar words Be brief and precise assume nothing Use polite words and tone Say something interesting and pleasing

Page 4: Verbal & Non-Verbal Communication

MERITS

More personal and informal Makes immediate impact Provides opportunity for interaction and

feedback Help us correct ourselves (our messages

according to the feedback and non-verbal cues from the listener)

It is fastest and less expensive

Page 5: Verbal & Non-Verbal Communication

DEMERITS

It can be quickly forgotten. A word once uttered cannot be taken

back There is no legal evidence of oral

communication Impact may be short lived Very difficult to be conscious of our body

language

Page 6: Verbal & Non-Verbal Communication

BARRIERS TO EFFECTIVE VERBAL COMMUNICATION STATUS- formal and informal status

levels affects effectiveness of face to face communication

COMPLEXES- lack of confidence or sense of superiority.

ABSTRACTING- it is partial and selective listening, leading to loss of information

LANGUAGE BARRIER- listener should be familiar with the language used by the speaker.

Page 7: Verbal & Non-Verbal Communication

NONVERBAL COMMUNICATION

Nonverbal communication includes all unwritten and unspoken messages, both intentional and unintentional.

Page 8: Verbal & Non-Verbal Communication

TYPES OF NON VERBAL COMMUNICATION

Kinesics communication Meta communication

-Body language. -through words, depicting alternate meaning.

-includes behavior. -shows latent meaning.

Page 9: Verbal & Non-Verbal Communication

Forms of non verbal

communication

Facial express

ion

Body moveme

nt

Gestures

Eye contact

voice Touch

Page 10: Verbal & Non-Verbal Communication

FEATURES :

Non verbal communication flows through all acts of speaking or writing.

They are the wordless messages .

Is a creative activity , which comes through stimuli produced by the mind.

Page 11: Verbal & Non-Verbal Communication

Importance of non-verbal communicationA person to have quality communication skills must possess the knowledge of non-verbal communication.As compared to words and vocal variety non-verbal communication matters a lot.

Page 12: Verbal & Non-Verbal Communication

THANK YOU

Submitted By:- Amit Kumar DMS PONDICHERRY UNIVERSITY