issip 3rd quarter 2017 board of directors meeting oct 25, 2017...oct 25, 2017 · meeting agenda...

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2017 ISSIP and/or its affiliates. All rights reserved.

ISSIP 3rd Quarter 2017 Board of Directors Meeting

Oct 25, 2017http://www.issip.org/2401-2/

Twitter Hashtag: #ISSIP

Meeting AgendaqOpening, welcome, Highlights – Ralph Badinelli, ISSIP President

q SCAD-ISSIP Collaboration, PCIM Playbook, Wins the Red Dot Award – Yassi Moghaddam

q ISSIP New Programs – RB/Haluk Demirkan

q ISSIP Strategy Council Update – Heather Yurko

qWelcome ISSIP New Volunteers – YM

q ISSIP Education Program & Cisco HackIT – YM & DJ Christman

qDiscovery Summit – Future of work – YM

qOther Events/ – HD

qKnowledge Co-creation (Publications) – HD

q SIGs updates – YM

qOther Volunteers Recognitions - YM

qOperations - YM

qOpen Discussion: Ask of the Board

Highlights of Q3q 2018 VP Elections, last day to vote today, results TBA Oct 31.q ISSIP Excellence in Service Innovation Awardq ISSIP Innovation Research Programq ISSIP Education Program underwayq ISSIP on plan with this year’s events and publications goals (HICSS,

AHFE, Discovery Summit, etc.)q Advanced internationalization of ISSIP:

Planning workshops and summits with JST and Gachon University, Korea, exploring more collaboration with ISSIP Swiss Chapter, sponsored service innovation conference at University of Warwick.

2017 ISSIP and/or its affiliates. All rights reserved. 3

ISSIP PCI Playbook, an ISSIP-SCAD collaboration wins the

2017 Red Dot Award!


http://www.red-dot.sg/en/issip/

Many Thanks!

Mauricio Manhaes, SCAD

Gerhard Gudergan, Aachen University

Heather Yurko, Cisco

DJ Christman, Cisco

Jim Spohrer, IBM

New Programs ISSIP Innovation Research ProgramqIntended to promote and recognize exemplary

innovation in the design and deployment of services.

qGiven once each year to a company or organization that has deployed a new service that, in the judgment of the ISSIP Award Committee, is the most innovative of all of the submissions for that year.

qCurrently seeking nominees - Deadline: Dec 31, 2017

qDetails: http://www.issip.org/recognitions/excellence-in-service-innovation-award/

Excellence In Service Innovation AwardqMain purpose: enhance the value of ISSIP

membership by using ISSIP’s unique network of expertise and capabilities and ISSIP’s mission to advance research in service innovation.

qThis program takes advantage of ISSIP’s ability to engage individual service researcher faculty around the world with the development and promotion of innovations that are of interest to Institutional Members.

qCurrently seeking research projects from institutional member - Deadline: Nov 30, 2017

qDetails: http://www.issip.org/issip-innovation-research-program/


ISSIP Strategy Council Updateq Strategy Council (Cisco, GE, IBM, JST) met four times: expand on

initial charter, expand activity as a board.q Focus on Industry value acceleration: remote accessibility to Discovery

Summits, combining members of Education + Research and Service Innovation Framework SIGs to create curriculum and certification for People Centered Innovation Matrix (PCIM)

q Discovery Summit: Future of Work on 13/14 November – existing and potential new industry members attending

q Upcoming: Industry feedback loop, Discovery Summit playbook, promoting T-shaped education.


ISSIP New Volunteers

qHandan Mutis, Program Leader, ISSIP • Formerly Project Leader, with IBM, Halvelsan• Focusing on leading the compilation of white

papers from Discovery Summits and other ISSIP events.

qTodd Kelsey, Digital Media and Online Community Expert • Assistant Professor of Marketing, Benedictine

University• Author, 10 books on digital marketing and tech.


Overview• Provide opportunities for Industry and Academia to

better engage on industry challenges• Value proposition:

• IM - Upskill talent own workforce or partners and customers

• ISSIP - Create more value for existing ISSIP IM’s and attract more IM

• ISSIP Qualified Affiliates - Create opportunities for co-creation between institutional and individual members of ISSIP

ISSIPInstitutional Members

ISSIP Qualified Affiliates

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23

ISSIP Education Program

Status• Recently completed second pilot with Cisco (Dr.

Gerhard Gudergan)

• Exploring 2 other pilot:• With IBM recently proposed (Drs. Haluk Demirkan & Naguib

Attai)• With Cisco, early exploration (Dr Mauricio Manhaes and

Heather Yurko)

• Expanding PCIM as a framework for ISSIP Education program (Dr. Ralph Badinelli & H. Demirkan), related polices (Yassi Moghaddam)

• Process for qualifying affiliates, content development, IP, Copyrights, etc., is under development

• Looking for more pilots with other companies and groups

Overview• Led by the ISSIP Service Innovation Framework SIG (Co-Chairs:

DJ Christman, Heather Yurko)

• IQA, Dr. Gerhard Gudergan, Center Smart Services, Aachen University

• Format: series of workshops + one on one coaching of teams

• Kicked off the 2nd round July 14, 2017

• 1st pilot completed in September 2016

• Exec sponsor: Jyoti Sarin, Cisco

ISSIPInstitutional Members

ISSIP Qualified Affiliates

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ISSIP Education Program: “People Centered Innovation Methodology” For Cisco Incubator Program, HackIT

2017 • Ten teams, 4~5 team members each went through the

training, and 6 top teams went through the coaching

• More feedback coming end of Oct.

• Participants to be given ISSIP Certificate of Completion in PCIM

2016

• Highlights of the 2016 program on Cisco website: http://bit.ly/2uQCGvW

• ISSIP-People Centered Innovation Methodology (PCIM) Pilot Case Study with Cisco, coming soon.

Discovery Summits“Future of Work in The Digital Age”,

q Time and Place: Nov 13- 14, 2017, Lucas Business Complex, SJSU, Santa Clara, CA

q Sponsors: San Jose State University

q Speakers from Cisco, IBM, Accenture, JST, NSF, UC Berkley, UC Davis, Stanford, San Francisco State, and more…

q One outcome: a white paper outlining, opportunities, challenges, and what our community can do.


Dr. Stephen Kwan, Professor Emeritus, SJSU

Dr. Dan Moshavi, Dean, Lucas School of Business, SJSU

Other ISSIP Events (2017 YTD)

Conferences

q 8th International Conference on Applied Human Factors - 5th International Conference on The Human Side of Service Engineering, July 17-21, Los Angeles, CA

q ISSIP-NSF Workshop March 29-30, 2017

q HICSS-50, Jan 4-7, Hawaii, USA• 3 ISSIP workshops, 2 on Digital Transformation; 1

on Cognitive Computing

• 5 ISSIP-IBM Best Student Paper Awards

Innovation Roundtable Luncheons (sponsored by SJSU & IBM)

q August 28, Dr. Yasunori Kimura led a delegation JST Research Faculty, at IBM Almaden

q July 12, Dart Lindsley, Transformation Lead, Cisco

q Feb 15, Gautam Mahajan, President, Customer Value Foundation, Inter-Link India

ISSIP Events Planned 2017-2018q Joint Discovery Summit with

JST - TBA

q Discovery Summits for 2018 –TBA

q Exploring an event with Gachon University, AI Advanced Management Program, in Korea in 2018

q ISSIP co-sponsorship of CITRIS BatanoWomen in Technology Conference, Nov 30, 2017, http://citris-uc.org/women-in-tech-innovation-entrepreneurship-2017/

q HICSS 2018 – 2 Workshops, and one mini-track, ISSIP-IBM-UW best paper awards.

q 9th International Conference on Applied Human Factors - 5th International Conference on The Human Side of Service Engineering, July 17-2, 2018 Orlando, Fl

2017 ISSIP and/or its affiliates. All rights reserved.12

Book Series, Partnership with Business Expert Press• Total 25 published http://www.issip.org/books-and-collections/• 1 published in Q2 2017• In Progress – 13

Other Papers Q2 2017:

• ISSIP-NSF workshop report underway, due End of Nov 2018

• Discovery Summit Report, Future Services & Societal Systems in Society 5.0／CRDS-FY2016-WR-13, Center for Research and Development Strategy, Japan Science and Technology Agency, March 2017

• Discovery Summit, Cognitive Computing and Predictive Analytics Report white paper underway.

Knowledge Co-Creation & DisseminationValue Network Through Publications


Special Interest Groups Accomplished 3Q2017 Goals for 2017

Education & Res. (H. Demirkan, J Spohrer) 157, Open data sets: 90, presentations and best student paper awards co-sponsored with IBM at HICSS 2017, and ISSIP-NSF Workshop, March 2017,

• Developing the high level People Centered Innovation Matrix Curriculum

• Making the Wed Speakers Series open to all SIGs• At least 1 paper on issip.org, • 2 sessions @ ISSIP sponsored conferences• Grow online community• Publish presentations on issip.org

Launched : 10/12

Members 101

Service Inn. Framework (H. Yurko, DJ Christman) • Winner of Red Dot Award• Winner of 1 design award: Silver at the European Design,

through partnership with SCAD on ISSIP SIF Playbook• SIB white-paper submitted to the Journal of Service Science• Road-Mapping and planning for 2017 goals• Executive Summary + Case-Study Published on the ISSIP Website

•Publication of SIB in Journal of Service Science orResearchGate• Certification/Badging Offering Platform determined• Start of execution on the curriculum framework• HICSS Workshop involving PCIM

Launched : 4/14

Members 42

• Service Design (Leslie Tom, Jia Liang Wong) • Service Design Museum Energy grant proposal submitted for 2nd

stage evaluation.• Developed Service Design & Empathy Whitepaper• Developed Case studies, and Service Maturity checklist

• Looking for synergies between SD SIG and SIF SIG• Developing possible partnerships with Museums and Service Design

• Launched : 11/12

• Members

SDN (Casimer Decusatis, Martist U.) Presentation at Cisco Live 2017, papers won first place at IBM TechConnect, Poughkeepsie, NY (September 2017) and NY IT Cybersecurity Conference (October 2017). Upcoming presentation at IEEE UEMCON (Columbia University, NY, October 20, 2017); NSF grant for secure cloud services submitted October 10, 2017

•Presentation at ISSIP sponsored & other conferences•Promote education & research related to SDN & NFV• pursue related grant proposal opportunities

Launched : 4/14

Members 10

Communities of Interest Accomplished 3Q2017 Goals for 2017Cognitive Computing Weekly Speakers Series, 110+ Presentations in Library on

all things Cognitive and 1070 members in LinkedIn Discussion Group.

Continue to grow the community and recruit speakers.Launched : 11/14

Members: 107014

Chapters Accomplished 3Q2017 Goals for 2017Germany Activities on hold until SIG Chair completes

dissertation• Revitalize/Reposition ISSIP Germany chapter

(after dissertation)• Issue second “ISSIP Most Innovative Paper

Award” at the Karlsruhe Service Summit 2017 (Sept. 2017)

Launched :June 2013

Members: 17+

Italy • Launched the T-Shape track at AHFE - HSEE 2017

• Continued support of University Salerno as an Academic Institutional Member of ISSIP.

• T-Shape Lab at the University of Salerno

• Continue to promote ISSIP in the service science community in Italy and beyond

• Activating a new membership process for the University of Naples “Parthenope” (Italy)

• Activating a new membership process for the University of Valona (Albania)

• Planning students tours in Silicon Valley

• Start with the Weekly calls

Launched : 2013

Members 15

Switzerland • ISSIP President, Ralph Badinelli, spoke at the annual conference in Switzerland

• Christoph Heitz, Chapter Chair participated in ISSIP-NSF workshop

• 6 research projects started• 7 expert groups up and running with topics

from IT over business to data ethics.

Continue exploring joint events in Switzerland and US on Smart Service Systems

Launched : March 2016

Members: 150+


Recognizing Other Volunteers


Akkiraju, Rama (ISSIP VP) IBM

Bassano, ClaraThe Parthenope University of Naples

Bucanfusso, Tony UIDPChristman, David CiscoCorreale, Valerie CiscoDecusatis, Casimer MaristUniversityDemirkan, Haluk U of Washington - TacomaFodell, Dianne IBMGriffith, Terri Santa Clara U.Gudergan, Gerhard Aachen U. Professor

Heitz, Christoph (Chair ISSIP Swiss Chapter)

Prof. at Zurich University of Applied Sciences

Iwano, Kzauo MitsubishiJyoti, Sarin CiscoKimura,Yasounori JSTKhokhar, Sarah Cisco

Kripalani, Sunil OptumPK Agrawal Northeastern University

Alexa Konzman CiscoKwan, Stephen SJSUMaglio, Paul UC MercedManhaens, Mauricio Professor at SCADMedina-Borja, Alexandra, NSFMotahari, Hamid IBMMutis, Bora Senior high schoolPiciocchi, Paulo U of SalernoRayes, Ammar CiscoSarin, Jyoti CiscoSoyutemiz, Sarper 2nd year college student, MISTakashima, Yosuke JSTThapliyal, Saurabh GE DigitalTemesgen, Zami Mayo Clinic

Tom, Leslie (active member of UE SIG) Detroit Revitalization FellowTyagi, Prashant GE DigitalWong, Jialiang Chemistry (Singapore)Yurko, Heather Cisco

Institutional Members Update YTD 2017

Co-creating value prop with: UHG/Optum, Accenture, VMware.

Interested in becoming new members:

qParthenope University of Naples

Engaging those in the pipeline in ISSIP Projects, SIGS, Workshops, Innovation Roundtables, Discovery Summits and more…

Curious how your company could

join ISSIP?

Contact [email protected]


Academic/Research Center31%

Company33%

Student20%

Independent6%

SMB5%

Other5%

ISSIP Individual Membership as of Oct 24, 2017

Individual Membership Update

Total 10/24/2017

1253

Total 7/12/2017

1222

Growth:

~3%

Average Addition per Month:

~ 10


Academic/Research Center32%

Company33%

Student20%

Independent5%

SMB5%

Other5%

ISSIP Individual Membership as of July 12, 2017

Financials Total Cash

q As of 10/24/2017 ~ $107,500q As of 7/23/2017 ~ $123,298

2017 YTD Income

q Operation ~ $62,623 q NSF workshop ~ $45,417

2017 YTD Expenses

q Operations• Compensation - $30,000• IBM-ISSIP Paper Awards - $10,500• One time Award (Executive Director) - $5,000• Web development – $4,500• Accountant -$1,925

q NSF workshop ~ 45,68892017 ISSIP and/or its affiliates. All rights reserved. 19

¨ Pro Forma for FY2017n Estimated total Income ~ $178,000

nfrom Operations: ~$128,000

nFrom NSF Project ~ ~$50,000

n Salaries - $60,000

n Consulting & Operations (tools, licensing, web, etc. ) - $7,000 - $10,000

n Awards & Sponsorships – ~$20,000

n Travel and Miscellaneous $5,000-$10,000

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ISSIP 3rd Quarter 2017 Board of Directors Meeting

October 25, 2017

Thank you!

issip 3rd quarter 2017 board of directors meeting oct 25, 2017...oct 25, 2017 · meeting agenda...

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