issip service terminology
TRANSCRIPT
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Paul G. Huppertz Servicing Consultant & System Architect
Service Composer & Meta Service Provider
ISSIP Service Terminology
servicEvolution – Schöne Aussicht 41 – 65396 Walluf - Deutschland | E-Mail: [email protected] | Mobile +49-1520-9 84 59 62
Service Word & Term
Wednesday, August 27, 2014 / 27.08.2014 07:30 – 08:00 AM PDT / 10:30 – 11:00 AM EDT / 04:30 – 05:00 PM CEST
Weekly conference call International Society of Service Innovation Professionals (ISSIP)
http://www.issip.org/
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ISSIP Service – Word & Term
Outline – Sections & Contents
Intro • Service – Word, Derivation & Translation
Centro
• Service Term – Demarcation, Essence & Definition
• Service Identifiers – Service Consumer, Service Object & Benefit
Extro • Discussion – Repeating, Rethinking & Revising
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Intro | Service Term | Service Identifiers | Extro
ISSIP Service – Word & Term
Outline – Sections & Contents
Intro • Service – Word, Derivation & Translation
Centro
• Service Term – Demarcation, Essence & Definition
• Service Identifiers – Service Consumer, Service Object & Benefit
Extro • Discussion – Repeating, Rethinking & Revising
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Intro | Service Term | Service Identifiers | Extro
ISSIP Service – Word & Term
Service – Word, Derivation & Translation
The word service • derives from the Latin verb
‚servire [servio, servivi, servitum] – ‚to attend someone, to be a slave‘
• has been derived from the past participle ‚servitum‘ – ‚served‘ Conclusions • someone must be attended for his interests
• for appropriately attending this ‚someone‘, a.k.a. the service consumer
• the service consumer must be known & authorized • the interests must be determined from his perspective • the points in time must be determined according to his exigencies • the required and/or desired output must be described from his perspective
• another party attends the service consumer, a.k.a. the service provider
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Intro | Service Term | Service Identifiers | Extro
ISSIP Service – Word & Term
Outline – Sections & Contents
Intro • Service – Word, Derivation & Translation
Centro
• Service Term – Demarcation, Essence & Definition
• Service Identifiers – Service Consumer, Service Object & Benefit
Extro • Discussion – Repeating, Rethinking & Revising
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Intro | Service Term | Service Identifiers | Extro
ISSIP Service – Word & Term
Service Term – Meanings, Examples & Demarcations
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Service
Benefits to a bene-
ficiary
„Public Service“
Sea-faring route
Telco services
Archi-tectural element
Table-ware
Intro | Service Term | Service Identifiers | Extro
ISSIP Service – Word & Term
Service Term – Basic Definition, Benefit & Essence
A service is a set of BENEFITS.
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For a(ny) service its benefit is its essence, to wit: its constitutive trait.
{‘proté ousia’ – ‘primary substance’ according to the category theory from Aristotle,
in Latin ‘quidditas’ – ‘what it is’}
s. Wikipedia entry ‘Essence’ - http://en.wikipedia.org/wiki/Essence
Intro | Service Term | Service Identifiers | Extro
ISSIP Service – Word & Term
Service Term – Basic Definition, Service Characteristics & Inclusion
A service is a set of ONE-TIME CONSUMABLE AND PERISHABLE benefits.
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For a(ny) service the service characteristics, mainly • Intangibility (= untouchability) • Immateriality (= no material whatsoever) • Insubstanciality (= without any physical or logical substance) • Perishability (= fugacity, transitoriness)
are its accident, to wit: its secondary features that are innate to any service.
{ ‘deutera ousia – ‘secondary substance’ according to the category theory form Aristotle
in Latin ‘qualitas’ – ‘how it is’}
s. Wikipedia entry ‘Accident’ - http://en.wikipedia.org/wiki/Accident_(philosophy)
Intro | Service Term | Service Identifiers | Extro
ISSIP Service – Word & Term
Service Term – Explanation, Accountability & Service Provider
A service is a set of one-time consumable and perishable benefits,
• ensured by an ACCOUNTABLE SERVICE PROVIDER.
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Intro | Service Term | Service Identifiers | Extro
ISSIP Service – Word & Term
Service Term – Service-relevant Elements, Systems & Actors
A service is a set of one-time consumable and perishable benefits,
• ensured by an accountable service provider,
• effectuated by SYSTEM FUNCTIONS AND/OR ACTIVITIES.
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Intro | Service Term | Service Identifiers | Extro
ISSIP Service – Word & Term
Service Term – Commissioning, Beneficiaries & Commitment
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A service is a set of one-time consumable and perishable benefits,
• ensured by an accountable service provider,
• effectuated by system functions and/or activities,
• commissioned • by SERVICE CUSTOMERS (= SERVUCTION CUSTOMERS) • for AUTHORIZED SERVICE CONSUMERS • from an ACCOUNTABLE SERVICE PROVIDER.
Intro | Service Term | Service Identifiers | Extro
ISSIP Service – Word & Term
Service Term – Service Consumer, Service Trigger & Service Rendering
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A service is a set of one-time consumable and perishable benefits,
• ensured by an accountable service provider,
• effectuated by system functions and/or activities,
• commissioned • by service customers (= servuction customers) • for authorized service consumers • from an accountable service provider
• rendered
• explicitly to an AUTHORIZED SERVICE CONSUMER • on his explicit SERVICE TRIGGER
Intro | Service Term | Service Identifiers | Extro
ISSIP Service – Word & Term
Service Term – Service Consumer, Service Object & Service-specific Benefits
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A service is a set of one-time consumable and perishable benefits,
• ensured by an accountable service provider,
• effectuated by system functions and/or activities,
• commissioned • by service customers (= servuction customers) • for authorized service consumers • from an accountable service provider
• rendered
• explicitly to an authorized service consumer • on his explicit service trigger • by effectuating the service-specific BENEFITS TO THE SERVICE OBJECT.
Intro | Service Term | Service Identifiers | Extro
ISSIP Service – Word & Term
Service Term – Service Consumer, Service Consuming & Activity
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A service is a set of one-time consumable and perishable benefits,
• ensured by an accountable service provider,
• effectuated by system functions and/or activities,
• commissioned • by service customers (= servuction customers) • for authorized service consumers • from an accountable service provider
• rendered
• explicitly to an authorized service consumer • on his explicit service trigger • by effectuating the service-specific benefits to the service object
• consumed • by the TRIGGERING SERVICE CONSUMER • for efficiently executing his UPCOMING ACTIVITY.
Intro | Service Term | Service Identifiers | Extro
generic & consistent definition
explanation of • main roles
• course of service rendering
ISSIP Service – Word & Term
Outline – Sections & Contents
Intro • Service – Word, Derivation & Translation
Centro
• Service Term – Demarcation, Essence & Definition
• Service Identifiers – Service Consumer, Service Object & Benefit
Extro • Discussion – Repeating, Rethinking & Revising
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Intro | Service Term | Service Identifiers | Extro
ISSIP Service – Word & Term
Service Identifiers – Benefit, Service Object & Service Consumer
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A service is a set of one-time consumable and perishable BENEFITs,
• ensured by an accountable service provider,
• effectuated by system functions and/or activities,
• commissioned • by service customers (= servuction customers) • for authorized service consumers • from an accountable service provider
• rendered
• explicitly to an authorized service consumer • on his explicit service trigger • by effectuating the service-specific benefits to the SERVICE OBJECT
• consumed • by the triggering SERVICE CONSUMER • for efficiently executing his upcoming activity.
Intro | Service Term | Service Identifiers | Extro
ISSIP Service – Word & Term
Service Identifiers – Generic, Constitutive & Exhaustive
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Service = benefit
to the service object
3 generic & constitutive service identifiers
for any service type
Service Consumer
Service Object
Service-specific Benefit
Service Identifying
Intro | Service Term | Service Identifiers | Extro
ISSIP Service – Word & Term
Outline – Sections & Contents
Intro • Service – Word, Derivation & Translation
Centro
• Service Term – Demarcation, Essence & Definition
• Service Identifiers – Service Consumer, Service Object & Benefit
Extro • Discussion – Repeating, Rethinking & Revising
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Intro | Service Term | Service Identifiers | Extro
E-Mail [email protected] Mobile +49-1520-9 84 59 62 XING https://www.xing.com/profile/PaulG_Huppertz
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yasni http://person.yasni.de/paul-g.-huppertz-251032.htm
LinkedIn http://www.linkedin.com/in/paulghuppertz
Paul G. Huppertz Servicing Consultant & System Architect
Service Composer & Meta Service Provider
ISSIP Service Terminology
servicEvolution – Schöne Aussicht 41 – 65396 Walluf - Deutschland | E-Mail: [email protected] | Mobile +49-1520-9 84 59 62
Service
Word & Term
“If words are incorrect, language is not in accordance with the truth of things.” [Confucius]
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