issip annual (4th quarter) 2017 board of directors meeting ... › wp-content › uploads › 2018...

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2018 ISSIP and/or its affiliates. All rights reserved.

ISSIP Annual (4thQuarter) 2017 Board of Directors Meeting

Jan 31, 2018http://www.issip.org/2401-2/

Twitter Hashtag: #ISSIP

Meeting AgendaqOpening, and welcome –Jim Spohrer (JS)

qHonoring ISSIP President 2017, Welcoming ISSIP President/VP 2018 - JS

q ISSIP 2018 Goals and Objective - Rama Akkiraju ISSIP 2018 President

q ISSIP Service Innovation Awards – Ralph Badinelli

q ISSIP Q4 Discovery Summit – Yassi Moghaddam (YM)

q ISSIP @ JST Workshop 2018, Tokyo - YM

q ISSIP @ HICSS 51 – Haluk Demirkan (HD)

qOther Events - HD

q Knowledge Co-creation (Publications) - HD

q SIGS Chapter & COI Activities 2017- Heather Yurko, ISSIP VP

qAmbassadors activities 2017 - YM

qVolunteers Recognitions- YM

qOperations – YM

qAsk of the Board and Open Discussions


Honoring our 2017 PresidentUnder Ralph presidency… • Individual Membership growth ~13% (total 1250)• Two new Academic institutions • ISSIP held an NSF sponsored workshop • 2 Conference sponsorships, multiple workshops globally• 2 Discovery Summits • Number of online and in person Speaker Series Sessions• Two new programs launched: ISSIP Service Innovation

Excellence Award, and Innovation Research Program• Advanced Internationalization of ISSIP with workshops in

Switzerland and Italy.


Welcome New Leadership!qRama Akkiraju, ISSIP President (1/1-12/31 2018)

• Distinguished Engineer, Master Inventor, Watson, IBM, Member of Academy of Technology at IBM, leading the mission of people insights at IBM’s Watson division

• led the research, development, and delivery of innovation that significantly improved the service solution quality, and service engagement process effectiveness

• Co-author: 4 book chapters, and over 40 technical papers, over a dozen issued patents and 20+ others pending. 3 best paper awards in the areas of AI and Operations Research, and recipient of multiple awards and honors at IBM.

qHeather Yurko, ISSIP Vice President (1/1-12/31 2018)• Chief of Staff + Lead, Future of Work, Employee Services, Cisco, leading Future of Work,

for Employee Services, enabling Global Services Management acceleration through culture, role and skill transformation, future-proofing the success of Cisco employees, customers, and partners by collaborating with Service Executives. Previously led global engineering team that is responsible for the design, delivery and operations of software that manages the company’s global service supply chain before leading global teams in Cisco focused on Organizational Research + Development and Internal Talent Management.

• Winner of multiple industry awards, including the ERE Award (2010), Pega’s Business Innovation Award (2014); NC Technology Associations' Tech Award - Business Value: Use of Technology (2014); and Gartner’s BPM Excellence Awards for North America (Dec 2014).

• Holds an MA in Organizational Psychology from Columbia University

2018 ISSIP and/or its affiliates. All rights reserved. 4

Highlights of Q4q 2018 VP Elections completed

q Received 2 nomination for the Excellence in Service Innovation Award

q Further defined the ISSIP Innovation Research Program and how it can co-create more value for industry members

q Executive Committee developed and piloted initial framework for the ISSIP Education Program

q Held the 2nd Discovery Summit on Future of Work

q Held multiple workshops at HICSS 51q Participated at JST Challenges for Society 5.0, Approaches to Social

Innovation

q ISSIP 2018 budget proposed to the Board and approved


ISSIP Strategy, 2018 Goals & Objectivesq Bring AI as a major enabler of service innovation to the center

• Catalogue Open API Datasets• Build AI Service API Directory

q Continue to grow the ISSIP People-Centered Innovation Methodology by better marketing the program to ISSIP network and engaging the network in enhancing and scaling.

q Continue to grow the programs started in 2017:• ISSIP Innovation Projects Program – Align institutional members • Revise ISSIP Education Reference Model based on learning from 2 pilots and grow by further leveraging the ISSIP world-class academic

network• Refine Technology Radar with possible initial focus on Healthcare

q Continue to build a vibrant and engaged community

• Survey the community for ideas to best engage our community (first survey underway) • Encourage the growth of local chapters (beyond Germany, Switzerland, Italy, into Asia)• Continue with ISSIP Badging to showcase members professional development

q Continue to sponsor HICSS and AHFE, plus support an industry focused service computing conference (under consideration)

q Reinforce the ISSIP Value proposition with Dues Paying Institutional Members through ongoing feedback and enhancement


Excellence In Service Innovation Awardq Intended to promote and recognize exemplary innovation in the

design and deployment of services.q Details: http://www.issip.org/recognitions/excellence-in-service-

innovation-award/q Given once each year to a company or organization that has

deployed a new service that, in the judgment of the ISSIP Award Committee, is the most innovative of all of the submissions for that year.

q By Dec 31, 2017, ISSIP received 2 nominationsq Evaluation of the projects underway


Q4 Discovery Summit“Future of Work in The Digital Age”,

q Time and Place: Nov 13- 14, 2017, Lucas Business Complex, SJSU, Santa Clara, CA

q Sponsors: San Jose State University & Cisco

q Speakers from Cisco, IBM, Accenture, JST, NSF, UC Berkley, UC Davis, Stanford, and San Francisco State.

q White paper development underway.


Dr. Stephen Kwan, Professor Emeritus, SJSU

Dr. Dan Moshavi, Dean, Lucas School of Business, SJSU

ISSIP @ JST Workshop 2018q“Challenges of Society 5.0, Approaches

to Social Innovation”qJan 24, 25, 2018, Tokyo qSpeakers from the US:

• Yassi Moghaddam, ISSIP ED• Martha Russel, ED, MeidaX, Stanford,• John Knights, Sr. Director, BD, Xerox PARC.

qGoals:• Provide a perspective on Innovation from

Silicon Valley• Provide coaching to early career professors

from various universities in JapanqPossible follow on: Japan-US calls to

explore industry-academia research synergies in AI/IOT and other technologies driving digital services.


Co-Chairs

Thank you Dr. Haluk Demirkan, ISSIP Ambassador to HICSS, for another another

successful ISSIP @ HICSS51 2018!

q ISSIP was a Bronze sponsor ($2500)

q Sponsorship provided: ISSIP table, advertisement in conference program and website and one free conference registration.

qHeld 4 sessions:1. Tutorial: IT as the driver of Innovation for Digital Transformation across the

Enterprise, Co-Chairs: Heather Yurko (Cisco), Terri Griffith (Santa Clara University), Jyoti Sarin (Cisco), Yassi Moghaddam (ISSIP)

2. Tutorial: (W) USING BIG DATA ANALYTICS TO MAP THE EMERGING BODY OF KNOWLEDGE OF DIGITAL TRANSFORMATION, Co-Chairs: Paul Mugge(CIMS at North Carolina State U; Gerhard Gundergan, RWTH Aachen

3. Tutorial: (S) COGNITIVE COMPUTING AND COGNITIVE SYSTEMS IN HEALTHCARE AND EDUCATION, Chair: JoAnn Washam Winson (IBM)

4. Research mini-track “SMART SERVICE SYSTEMS: ANALYTICS, COGNITION AND INNOVATION”, Co-chairs: Haluk Demirkan, Jim Spohrer, Ralph Badinelli

q ISSIP-IBM-CBA Best Paper Awards• 30 nominations and 5 best paper awards


Other ISSIP Events 2017Conferences

q ISSIP co-sponsorship of CITRIS Batano Women in Technology Conference, Nov 30, 2017, http://citris-uc.org/women-in-tech-innovation-entrepreneurship-2017/

q 8th International Conference on Applied Human Factors - 5th International Conference on The Human Side of Service Engineering, July 17-21, Los Angeles, CA

q ISSIP-NSF Workshop March 29-30, 2017q HICSS-50, Jan 4-7, Hawaii, USA

• 3 ISSIP workshops, 2 on Digital Transformation; 1 on Cognitive Computing

• 5 ISSIP-IBM Best Student Paper Awards

Innovation Roundtable Luncheons

August 28, Dr. Yasunori Kimura led a delegation JST Research Faculty, at IBM Almaden

q July 12, Dart Lindsley, Transformation Lead, Cisco

q Feb 15, Gautam Mahajan, President, Customer Value Foundation, Inter-Link India

ISSIP Events Planned 2018-2019q Discovery Summits for 2018 –

TBA

q Exploring to jointly sponsor an event with University of Washington, Center for Business Analytics

q HICSS 2019 – 2 Workshops, and one mini-track, ISSIP-IBM-UW best paper awards.

q 9th International Conference on Applied Human Factors - 5th International Conference on The Human Side of Service Engineering, July 17-2, 2018 Orlando, Fl

q CADE 2018, June 18-20, U of Warwick location in Venice, Italy

2017 ISSIP and/or its affiliates. All rights reserved.12

Book Series, Partnership with Business Expert Press• Total 27 published http://www.issip.org/books-and-collections/• In Progress – 12

Other Publications:

• ISSIP-IBM-CBA HICSS Research Award Program Summary, forthcoming, Feb 2018.

• ISSIP-NSF workshop report underway, due end of April 2018

• Discovery Summit, Future of Work white paper underway, target date: March 31, 2018.

Knowledge Co-Creation & DisseminationValue Network Through Publications


Special Interest Groups Accomplished 2017 Goals for 2018

Education & Res. (H. Demirkan, J Spohrer) 157, Open data sets: 90, presentations and best student paper awards co-sponsored with IBM at HICSS 2017, and ISSIP-NSF Workshop, March 2017.

Beset student paper award at HICSS 2018, co-sponsored with IBM and U of Washington.

• In Collaboration with the SIF SIG, developing the high level People Centered Innovation Methodology Curriculum

• Making the Wed Speakers Series open to all SIGs• At least 1 paper on issip.org, • 2 sessions @ ISSIP sponsored conferences• Grow online community• Publish presentations on issip.org

Launched : 10/12

Members 101

Service Inn. Framework (H. Yurko, DJ Christman) • Winner of Red Dot Award• Winner of 1 design award: Silver at the European Design,

through partnership with SCAD on ISSIP SIF Playbook• CISCO PCIM workshop delivered (2nd iteration)• Road-Mapping and planning for 2018 goals• Executive Summary + Case-Study Published on the ISSIP Website• HICSS Workshop Delivered

• PCIM Certification/Badging Offering Launch• Publication of SIB via BEP • HICSS 2019 Workshop • Delivery of PCIM workshop beyond CiscoLaunched : 4/14

Members 42

• Service Design (Leslie Tom, Jia Liang Wong) • Service Design Museum Energy grant proposal submitted for 2nd

stage evaluation.• Developed Service Design & Empathy Whitepaper• Developed Case studies, and Service Maturity checklist

• Looking for synergies between SD SIG and SIF SIG• Developing possible partnerships with Museums and Service Design to test out the SDN Service Maturity Checklist with other institutions.• Launched : 11/12

• Members: 7

SDN (Casimer Decusatis, Martist U.) Presentation at Cisco Live 2017, papers won first place at IBM TechConnect, Poughkeepsie, NY (September 2017) and NY IT Cybersecurity Conference (October 2017). presented at IEEE UEMCON (Columbia University, NY, October 20, 2017); NSF grant for secure cloud services submitted October 10, 2017

•Presentation at ISSIP sponsored & other conferences•Promote education & research related to SDN & NFV•Pursue related grant proposal opportunities

Launched : 4/14

Members 10

Communities of Interest Accomplished 2017 Goals for 2018Cognitive Computing Weekly Speakers Series, 110+ Presentations in Library on

all things Cognitive and 1070 members in LinkedIn Discussion Group.

TBD - COI leadership in transition.

Launched : 11/14

Members: 1070

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Chapters Accomplished 2017 Goals for 2018Germany • Activities were on hold (Chapter Chair was

completing dissertation)

• Issued second “ISSIP Most Innovative Paper Award” at the Karlsruhe Service Summit 2017 (Sept. 2017)

• Revitalize/Reposition ISSIP Germany chapter (after dissertation)

Launched :June 2013

Members: 17+

Italy • Launched the T-Shape track at AHFE - HSEE 2017

• Continued support of University Salerno as an Academic Institutional Member of ISSIP.

• T-Shape Lab at the University of Salerno

• Continue to promote ISSIP in the service science community in Italy and beyond

• Activating a new membership process for the Department of Management and Quantitative Studies at the “Parthenope” University of Naples (Italy)

• Planning an ISSIP Summit/Workshop in Naples . Italy

• Planning students tours in Silicon Valley • Planning a Special ISSUE

Launched : 2013

Members 15

Switzerland • ISSIP President (2017), Ralph Badinelli, spoke at the annual conference in Switzerland

• Christoph Heitz, Chapter Chair participated in ISSIP-NSF workshop

• 6 research projects started• 7 expert groups up and running with topics from

IT over business to data ethics.

Continue exploring joint events in Switzerland and USon Smart Service Systems

Launched : March 2016

Members: 150+


Ambassadors34 Total Activities 2017:

• HICSS - Haluk Demirkan, HICSS 50 and 51• AHFE-HSEE – Lou Freund, AHFE-HSEE 2017• IBM Research, Frontiers of Service, ICServ - Jim Spohrer, NSF Workshop 2017,

HICSS 50 & 51• UIPD, Tony Buccanfuso, NSF workshop 2017 • NSF, Alexandra Medina Borja, NSF workshop 2017• Mayo Clinic, Zami Temesgen, NSF Workshop 2017• Service Innovation Consortium, Greg Oxton, Discovery Summit on Cognitive

Computing & Customer Experience• Italian Service Science Community, & Universities, Clara Bassano, and Paolo

Piciocchi, AHFE-HSEE 2017• EIT Digital, Patrick Consorti, IoT SIG• Swiss Institute of Service Sciences – Christopher Heitz, NSF Workshop,

2017, Conference in Switzerland• VTT, Kaisa Stills, NSF Workshop 2017• Cambridge Service Alliance, Veronica Martinez (on behalf of Andy

Neely), NSF Workshop 2017162017 ISSIP and/or its affiliates. All rights reserved.

Recognizing our Volunteers (Total, 72)


Agrawal, PK Northeastern University Grifith,Terri Santa Clara U.

Akkiraju, Rama (ISSIP President) IBM Gudergan, Gerhard (SIF SIG) Aachen U. Professor

Allen, Don (UE SIG) Cisco Hastings, Hunter CVC

Badinelli, Ralph (BOD, Past President) Virginia Tech Heikenfeld, Hans (SIF SIG) Aachen U. PHD Candidate

Bassano, Clara (Chair Ity Chapter) U of Salerno Heitz, Christoph (Chair ISSIP Swiss Chapter)Prof. at Zurich University of Applied Sciences

Bera, Debasis Samsung Heßler, André (SIF SIG) Aachen U. PHD Candidate

Bucanfusso, Tony UIDP Hiner, Larry WF Equinimity

Cadan, Sam Student, SCAD Hookano, Kauhi Student, SCAD

Caplan, Kristen Cisco Iwano, Kzauo Mitsubishi Chemicals

Christmas, David (Chair SIF SIG) Cisco Johansson, Lars (ISSIP Pro Bono Attorney) K&L Gates

Consorti, Patrick EIT Digital Jyoti Srin Ciso

Correale, Valerie Cisco Kass, Alex Accenture

David Lindeman CITRIS Khokhar, Sarah Cisco

Decusatis, Casimer (Chair of SDN SIG) Marist Univeristy Kripalani, Sunil Cisco

Demirkan, Haluk (BOD, Chair Ed & Res SIG) U of Washington Kryvinska, Natalia U of Vienna

Feldmann, Niels (Chair German Chapter) KSRI, IBM Kwan, Steve SJSU (emeritus)

Fodell, Dianne IBM Lee, JJ (UE SIG)National University of Singapore

Frank, Nick (UE SIG) Frank Consulting Lee, KY Gachon University

Freund, Lou SJSU López-Lago Ortiz, Samuel Student

Recognizing our Volunteers


Loremis, Juanes Student, SCAD Saperstien, Jeff CVC

Manhaes, Mauricio Professor at SCAD Sawatani, Yuriko Waseda University

Martha Russell Stanford Sayar, Deniz Lancaster University

Maull,Roger U of Surry Scerri, Moira Professor, Consultant

McMaster, Rick Retired IBM Shultz, Abby Student, SCAD

Medina-Borja, Alexandra NSF Siddike, Abul

PhD Candidate,Japan Advanced Institute of Science and Technology, Japan

Morrow, Monique VALID Soyutemiz, Sarper 2nd year college student, MIS

Morse, Doug ServTrans Spohrer, Jim (BOD) IBM

Motahari, Hamid IBM Takashima, Yosuke JST

Mutis, Bora Senior high school Temesgen, Zami Mayo Clinic

Mutis, HandanFormer high tech Program Manager Tom, Leslie (UE SIG) Detroit Revitalization Fellow

Nikoo, Neeve Cisco Tyagi, Prashant GE

Oxton, Greg Consortium for Servie Innovation Viladas, Xinia SCAD

Peters, Christoph PHD Candidate Welser, Jeff (Past President) IBM

Piciocchi, Paulo U of Salerno Wong, Jialiang Chemistry (Singapore)

Rayes, Ammar (BOD) Cisco Yurko, Heather (ISSIP VP, SIF SIG) Cisco

Roper, Glance Student, SCAD

Rucinski, Andrzej U of New Hampshire

Sangeorgi, Daniela (UE SIG) U of Rome

Survey underway to get members input on how to increase volunteering opportunities in ISSIP

Institutional Members Update YTD 2017

Exploring to become new dues paying

member:• UHG/Optum• Accenture • Department of Management and

Quantitative Studies at the “Parthenope” University of Naples (Italy)

Engaging those in the pipeline in ISSIP Projects, SIGS, Workshops, Innovation Roundtables, Discovery Summits and more…

Curious how your company could

join ISSIP?

Contact [email protected]


Individual Membership Update

Total 12/31/2017

1259

Total 12/31/2016

1100

Growth:

~14.4%

Average Addition per Month:

~13


Academic/Research Center32%

Company36%

Student17%

Independent5%

SMB5%

Other5%

ISSIP Individual Membership as of Dec 31, 2016

Academic/Research Center31%

Company33%

Student20%

Independent6%

SMB5%

Other5%

ISSIP Individual Membership as of Dec 31, 2017

Financials Total Cash

q As of 12/31/2016 ~ $131,129q As of 1/30/2018 ~ $160,778

2017 Income ~ $124,554

q Operation ~ $74,624q NSF workshop ~ $49,930

2017 Expenses ~ $155,592

q Main Operations• Compensation - $60,000• One time Award (Executive Director) - $5,000• ISSIP-IBM Faculty Awards - $10,500 (paid by IBM sponsorship in

2016)• Web development – $5000• Accountant ~ $1,925

q NSF workshop ~ $49,9302017 ISSIP and/or its affiliates. All rights reserved. 21

Pro Forma for FY2018n Estimated total Income ~ $131,500

nOperations existing members: ~$96,000

nOperations estimated new members – $30,000

nFrom Sponsorship ~ $3,500

n Salaries - $60,000

n Consulting & Operations (tools, licensing, web, etc. ) -$10,000 - $14,000

n Awards, Sponsorships – ~$20,000

n Travel and Miscellaneous $5,000- $10,000

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Thank you!

ISSIP Annual (4thQuarter) 2017 Board of Directors Meeting

Jan 31, 2018

issip annual (4th quarter) 2017 board of directors meeting ... › wp-content › uploads › 2018...

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