issip 1st quarter 2017 board of directors meeting april 26, 2017 · 2017-04-26 · qissip-nsf...

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2017 ISSIP and/or its affiliates. All rights reserved.

ISSIP 1st Quarter 2017 Board of Directors Meeting

April 26, 2017http://www.issip.org/2401-2/

Twitter Hashtag: #ISSIP

Meeting AgendaqOpening, welcome, Highlights – Ralph Badinelli, ISSIP President

q ISSIP Strategy Council Update – Heather Yurko

q ISSIP-NSF Workshop – Yassi Moghaddam

q ISSIP Wins The EPDA – DJ Christman

q ISSIP Technology Radar – Sunil Kripalani

qEvents – Haluk Demirkan (HD)

qKnowledge Co-creation (Publications) – HD

qSIGs, Chapters, Ambassadors update – YM

qOther Volunteers Recognitions - YM

qOperations - YM

qOpen Discussion: Ask of the Board

Highlights of Q1qCompleted ISSIP-NSF workshop (Stephen Kwan, Yassi Moghaddam, Jim

Spohrer, Co-PIs) – March, 2017qISSIP Technology Radar Launched (Sunil Kripalani)qISSIP on plan with this year’s events and publications goals (HICSS, HSEE,

GE IoT Research)q Advanced internationalization of ISSIP:

• Colleagues from Finland, Switzerland, Germany and Japan participated in ISSIP-NSF workshop,

• ISSIP Silver winner, European Product Design (ISSIP Service Innovation Framework SIG)

• Invited speaker at 4th Swiss Conference on Data Science (Christophe Heitz)qGrowing the ISSIP pipeline through value-creating projects - more to

come this summer

2017 ISSIP and/or its affiliates. All rights reserved. 3

ISSIP Strategy Council Update

q Strategy Council formed with members from Cisco, GE, IBM, JST:

qMembers have reviewed the 2017 Strategic Plan, provided feedback to the Executive Committee

q Focus on bifurcated messaging to academia + industry regarding value proposition, member benefits, promoting ISSIP

q Will work with Executive Committee on goal settings, metrics


Company Seat 1 Seat 2Cisco Vijay Ponukumati (Cisco) Gerhard Gudergan (University of Aachen)GE Saurabh Thapliyal (GE Digital) PK Agrawal (Northeastern University)IBM Hamid Motahari (IBM) Rama Akkiraju (IBM)JST TBD TBD

ISSIP NSF-Sponsored Workshop March 29-30, 2017• Title: Industry-Academe research partnerships to enable the human-technology

frontier for next generation smarter service systems: http://bit.ly/2n1t62h

• Goal: To recommend a long-term human-technology research agenda that will enable the smart service systems of the future.

• Programming Committee – (Ralph Badinelli, Haluk Demirkan, Jim Spohrer (Co-PI), Heather Yurko, Steve Kwan (Co-PI), Yassi Moghaddam (PI)), Paul Maglio, UC Merced

• Participants: more 60 , from industry, academics, and government.

• Keynotes: • Edy Liongosari, Managing Director, Accenture Labs• Henry Chesbrough, UC Berkeley

• Other Speakers/Moderators from: Accenture, Cisco, GE, IBM, Carnegie Learning, SJSU, Stanford, UC Berkeley, CITRIS, UIDP, Purdue, U. of Arizona, Minnesota, Washington, GA Tech, Virginia Tech, Iowa State U., UNLV, IHMC.

• 8 Working Groups provided recommendations.

• Deliverable: White Paper, Due Nov 2017


Many thanks to Professor Stephen

Kwan, Associate Dean and Dr. Dan Moshevi, Dean, Lucas School of

Business, SJSU

ISSIP Wins 2017 European Product Design Award


ISSIP PCIMTM (PEOPLE CENTERED INNOVATION METHODOLOGY TM) PLAYBOOK, • Winner 2017 EPDA, Prize: Silver, in Office

Equipment/Productivity Tools/Presentations.

Related SIF Publications (Coming Soon):• ISSIP Service Innovation Blocks (SIB) Executive Summary

• ISSIP-People Centered Innovation Methodology (PCI) TM Pilot Case Study with Cisco.

• Highlights of Cisco’s partnership with SIF to be posted on the “Cisco.com” website

Contributors: • Aachen University: Gerhard

Gudergan, Hans Heikenfeld, Andre Hebler

• SCAD: Mauricio Manhaes Abby Schultz, Sam Cadan, LoremisJuanes Capiro, Kauai Hookano, Glance Roper

• Cisco: David Christman, Valerie Corral, Heather Yurko

• IBM: Jim Spohrer• ISSIP: Yassi Moghaddam

ISSIP Technology Radar4/26/17 Board Update

A living "radar" of new technology trends which impact service related companies based on intrinsic research and access to new innovations through startups

Participants

Sunil Kripalani – ISSIP Board Member & Team Lead

Dr. Hisham El-Shishiny – Former Chief Scientist –IBM

Wynand Goosen - Entrepreneur

Serik Smagulov – Entrepreneur

Technologies Being Considered

• Cognitive Technologies (including Voice enabled technologies & Assistants)

Ø Artificial Intelligence/Machine Learning/Natural Language Processing

Ø Big Data/Data Mining• Autonomous Vehicles• Advanced Manufacturing (Smart supply chain)• Fintech/New Payment systems - Blockchain• Healthcare/Biotech - Genomics• Travel & Housing - Smart Building• Energy Systems - Electric, Water, Waste• Augmented Reality - Entertainment/Education• Space - SpaceX/Amazon (Blue?)• Internet of Things (IoT)

Other ISSIP Events (2017 YTD)

Conferences

q ISSIP-NSF Workshop March 29-30, 2017

q HICSS-50, Jan 4-7, Hawaii, USA• 3 ISSIP workshops, 2 on Digital

Transformation; 1 on Cognitive Computing

• 5 ISSIP-IBM Best Student Paper Awards

Innovation Roundtable Luncheons (sponsored by SJSU)

qFeb 15, Gautam Mahajan, President, Customer Value Foundation, Inter-Link India

ISSIP Events Planned 2017-2018

q ISSIP- CSI - SJSU Discovery Summit, May 23-24

q 8th International Conference on Applied Human Factors - 5th International Conference on The Human Side of Service Engineering, July 17-21, Los Angeles, CA

• T-Summit Track added

q HICSS 2018 – Proposals for 2 Workshops accepted

q JST-ISSIP planning sessions at AAAS Feb 15-19, 2018, Austin, Texas

q Discovery Summit around AAAS event proposed to JST

q Others being planned

2017 ISSIP and/or its affiliates. All rights reserved.9

Book Series, Partnership with Business Expert Press• Published total – 4 published in Q1 2017

http://www.businessexpertpress.com/taxonomy/term/61• Total 24 published• In Progress – 13

Other Papers Q1 2017:

• Discovery Summit Report, Future Services & Societal Systems in Society 5.0／CRDS-FY2016-WR-13, Center for Research and Development Strategy, Japan Science and Technology Agency, March 2017

Knowledge Co-Creation & DisseminationValue Network Through Publications


Special Interest Groups Accomplished 1Q2017 Goals for 2017Education & Res. (H. Demirkan, J Spohrer) Speakers Series: 154, Open data sets: 90, presentations and best

student paper awards co-sponsored with IBM at HICSS 2017, and ISSIP-NSF Workshop, March 2017

•At least 1 paper on issip.org, 2 sessions @ ISSIP sponsored conferences•Grow online community•Publish presentations on issip.org

Launched : 10/12

Members 101

Service Inn. Framework (H. Yurko, DJ Christman) • Partnership with SCAD on ISSIP SIF Playbook• SIB white-paper finalizing to prep for publication in Journal

of Service Science• Road-Mapping and planning for 2017 goals• Executive Summary + Case-Study Publications

•Publication of SIB in Journal of Service Science• Certification/Badging Offering Created•1-2 additional industry Partnerships •Lockdown of PCI and SIB Intellectual Property RightsLaunched : 4/14

Members 42

• Service Design (Leslie Tom, Jia Liang Wong) • Recruiting industry partners with Kaiser Permanente for Design Workshops

• Daniela Sangiorgi and Jung Joo Lee presented paper to ServDes 2016

• Developed Service Design & Empathy Whitepaper,• Developed Cased studies, and Service Maturity checklist

• In Transition• Seeking industry partners (i.e. Kaiser Permanente)• Possible partnerships with Museums

• Launched : 11/12

• Members

SDN (Casimer Decusatis, Martist U.) Workshops at Cisco Live (+ Distinguished Speaker Award), NYIT Cybersecurity Conference, Internet 2, & OFC Service Providers Summit

•Presentation at ISSIP sponsored & other conferences•Promote education & research related to SDN & NFV• pursue related grant proposal opportunities

Launched : 4/14

Members 10

IoT and Analytics (Prashant Tyagi, GE) • Currently looking at end to end security gaps for the IoT stack

• Recruited SIG Co-chair• Launched the SIG, developed vision, mission• SIG members from Cisco, IBM, Samsung, UC Berkeley,

Northeastern University

• Refine goals and objectives • Partner with a test bed to develop use cases• Grow membership Launched : 8/16

Members: 10

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Chapters Accomplished 1Q2017 Goals for 2017Germany Activities on hold until SIG Chair completes

dissertationRevitalize/Reposition ISSIP Germany chapter (after dissertation)Issue second “ISSIP Most Innovative Paper Award” at the Karlsruhe Service Summit 2017 (Sept. 2017)

Launched :June 2013

Members: 17+

Italy • Recruiting The Parthenope University of Naples as a new institutional member of ISSIP

• Continued support of University Salerno as an Academic Institutional Member of ISSIP.

• T-Shape Lab at the University of Salerno

Launch of T-Shape track at HSEE 2017Continue to promote ISSIP in the service science community in Italy and beyondLaunched :

Members

Switzerland • Christoph Heitz, Chapter Chair participated in ISSIP-NSF workshop

• Several workshops, events, and bootcampscompleted.

• Discovery Summit, Santa Clara, CA, May 2017

• Exploring a Discovery Summit in Zurich on Smart Service Systems

• ISSIP community participation in the annual conference in Switzerland

Launched : March 2016

Members: 150+

Communities of Interest Accomplished 1Q2017 Goals for 2017Cognitive Computing Weekly Speakers Series, 100+ Presentations, 11

2017 YTDContinue with the Weekly callsContinue to grow the community and recruit speakers.Launched : 11/14

Members: 970


Ambassador Update – Finish Service Alliance and VTT - Passing the torch

Welcome Dr. Kaisa Stills!• Senior Scientist, VTT Technical Research Centre of Finland• collaborates with Stanford’s Innovation Ecosystems Network.• research interests include innovation, technology transfer, and the role of technology,

with a focus on information and knowledge creation, sharing, and management—emphasizing support for collaboration and cooperation in organizations as well as in community settings.

• Recent studies include mobile, online and social networking communities, innovation ecosystems, and innovation indicators. Dr. Still has over 10 years of cross-sector business and academic experience in Finland, USA and China.

Thank you Dr. Marja Toivonen!

• Retired Research Professor, VTT


Recognizing Other Volunteers


Akkiraju, Rama (ISSIP VP) IBM

Bassano, ClaraThe Parthenope University of Naples

Bucanfusso, Tony UIDPBera, Debasis SamsungChristman, David CiscoCorreale, Valerie CiscoDecusatis, Casimer MaristUniversityDemirkan, Haluk U of Washington - TacomaFodell, Dianne IBMGriffith, Terri Santa Clara U.Gudergan, Gerhard Aachen U. Professor

Heitz, Christoph (Chair ISSIP Swiss Chapter)

Prof. at Zurich University of Applied Sciences

Iwano, Kzauo MitsubishiJyoti, Sarin CiscoKimura,Yasounori JSTKhokhar, Sarah Cisco

Kripalani, Sunil ISSIPKwan, Stephen SJSUMaglio, Paul UC MercedManhaens, Mauricio Professor at SCADMedina-Borja, Alexandra, NSFMotahari, Hamid IBMMutis, Bora Senior high schoolPiciocchi, Paulo U of SalernoRayes, Ammar CiscoSoyutemiz, Sarper 2nd year college student, MISTakashima, Yosuke JSTThapliyal, Saurabh GE DigitalTemesgen, Zami Mayo Clinic

Tom, Leslie (active member of UE SIG) Detroit Revitalization FellowTyagi, Prashant GE DigitalWong, Jialiang Chemistry (Singapore)Yurko, Heather Cisco

Institutional Members Update YTD 2017 New Members:

qUniversity of WarwickqGachon University, Seoul, Korea

New In the Pipeline:qAccenture, Lam Research, Johnson Controls

Interested in becoming new members:qParthenope University of Naples

Existing Institutional Member: qIBM & Cisco Membership RenewedqExpect GE and JST to renew in the 2nd half 2017

Engaging new and existing in the pipeline in ISSIP Projects, SIGS, Workshops, Innovation Roundtables, Discovery Summits and more…

Curious how your company could

join ISSIP?

Contact [email protected]


Individual Membership Update

Total 4/13/2017

1208

Total 12/31/2015

1100

Growth:

~10%

Average Addition per Month:

~ 8


Academic/Research Center32%

Company36%

Student17%

Independent5%

SMB5%

Other5%

ISSIP Individual Membership as of Dec 31, 2016

Academic/Research Center32%

Company33%

Student20%

Independent5%

SMB5%

Other5%

ISSIP Individual Membership as of April 13, 2017

Other Operationsq ISSIP Tax related documents filed

with the IRS and State of California

q Other State forms filed

q ISSIP 2016 Annual report posted on the website: http://bit.ly/2pYYtzg


Financials Total Cash

q As of 4/18/2017~ $147,035.96

q As of 12/31/2016 ~ $131,129

2017 YTD Income

q > $60,000

2017 YTD Operating Expenses

q IBM-ISSIP Paper Awards ~ $10,500

q Compensation ~ $15,000

q One time Award (Executive Director) - $5,000

q Web development – $2,0002017 ISSIP and/or its affiliates. All rights reserved. 18

¨ Pro Forma for FY2017n Estimated total Income ~ $178,000

nfrom Operations: ~$128,000

nFrom NSF Project ~ ~$50,000

n Salaries - $60,000

n Consulting & Operations (tools, licensing, web, etc. ) - $7,000 - $10,000

n Awards & Sponsorships – ~$20,000

n Travel and Miscellaneous $5,000-$10,000

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ISSIP 1st Quarter 2017 Board of Directors Meeting

April 26, 2017

Thank you!

issip 1st quarter 2017 board of directors meeting april 26, 2017 · 2017-04-26 · qissip-nsf...

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