issip view on service analytics by yassi moghaddam
TRANSCRIPT
1 2013 ISSIP and/or its affiliates. All rights reserved.
ISSIP Views on Smart Analytics
Yassi Moghddam Executive Director, ISSIP
[email protected] twitter: @yassi_moghddam
www.issip.org
Nov 7, 2013
2013 ISSIP and/or its affiliates. All rights reserved. 2
Who….
Charlie Bess, BOD Member, Vice President, ISSIP; HP Fellow, and VP
Ammar Rayes, President, ISSIP; Distinguished Engineer, Cisco Services
Jim Spohrer BOD Member, Secretary, Treasure, ISSIP; Director Global University Programs, IBM
Yassi Moghaddam Executive Director, ISSIP; Formerly Bell Labs, AT&T, Lucent, Wells Fargo, & several startups
Ana Pinczuk BOD Member, ISSIP; SVP Transformation, Cisco Services
Haluk Demirkan BOD Member, ISSIP; Professor University of Washington
Ralp Badinelli BOD Member, ISSIP; Professor Virginia Tech
Founded, July 2012
Jeff Welser Vice President Elect, ISSIP; Director Services Research, IBM
2013 ISSIP and/or its affiliates. All rights reserved. 3
3
Why…
Social, Mobile, Big Data, Cloud, IoT,… making our world more instrumented, interconnected, and complex
Yet most organizations struggle with complexity
Most professional organizations do a great job of focusing on one discipline, function, or industry sector, but not on the inteconnections.
ISSIP is a professional society designed to focus on the interconnected nature of value co-creation for smart service systems (tech, biz, social, etc.)
BREADTH
DEPTH
T-Shape professionals can innovate across traditional boundaries
2013 ISSIP and/or its affiliates. All rights reserved. 4
Professional Development Education Research Practices Policy Making
“To promote service innovations for our interconnected world.”
Through Service Innovation in :
Special Interest groups
Committees Chapters
Students Mentorship
Our Mission
Ambassadors
- Individual Members: > 400 - Institutional members: 3 and growing
- Service Systems: ICT, Education, Healthcare, Transportation, Financials, Energy, Government
- Universities: 55+ - Countries: 37+
2013 ISSIP and/or its affiliates. All rights reserved. 5
ISSIP Ambassadors
More than 15 Ambassadors and growing…
Link ISSIP to other professional associations, research centers, conferences, etc.
Help ISSIP co-sponsor activities in other conferences
more... http://www.issip.org/learningcenter/
valuenetwork/
2013 ISSIP and/or its affiliates. All rights reserved. 6
Smart Analytics for Service Innovation Service Innovation…
• “a combination of technology innovation, business model innovation, social-organisational innovation…. with the objective to improve existing service systems (incremental innovation), create new value propositions (offerings) or create new service systems (radical innovation).”
People Business
Technology
Service Systems
Purpose
Smart Analytics …
• the whole system
• interconnected nature of elements within the system,
• and other service systems • opportunities at the intersections
• lead to actionable outcomes for co-creation of value…
2013 ISSIP and/or its affiliates. All rights reserved. 7
The shape of 21st century innovator
ISSIP Informs
Diversity in: Geography,
Sector, Organization type Application area
T Developing
Tools to measure T-Shape and
offer Professional Certification
Certified Analytics
Professional (CAP)
2013 ISSIP and/or its affiliates. All rights reserved. 8
Join us….
8
http://www.issip.org/join-the-community/
9 2013 ISSIP and/or its affiliates. All rights reserved.
Thank you! Yassi Moghddam
Executive Director, ISSIP [email protected]
twitter: @yassi_moghddam www.issip.org