how to build successful it support companies (part 2) (slides)

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How to Build

Successful

IT Support

Companies (Part 2)

http://blog.sphomerun.com/

SPHomeRun.com Sponsored by HowToStartAnITBusiness.com

The Lifeblood of

IT Support

Companies

http://howtostartanitbusiness.com/


is Their Computer

Technicians and

Other Employees



Personality Traits

Needed for

IT Support

Companies



It’s Vital that

Every Person Has

Good People and

Communication

Skills



The Hiring Process

Concentrates on

People Skills First,

and then Technical

Skills



Lucidica Has a

Sister Company

Called

Responsible IT,



Which Trains

Apprentices in the

Technical Skills

That They Need



to Work for

IT Support

Companies



Making Sure Your

Employees Are

Engaged



The Employees

at Lucidica are

Primarily

Generalists



To Keep Them

Engaged, Their

Specialties and

Preferences are

Taken into Account



When Sharing

the Workload



Their Work Varies

Enough So That

Lethargy Does Not

Set in,



But They Also

Carry Out the

Tasks That They

Have the Most

Affinity With



in Order to Keep

Them Motivated



Stretching and

Developing

Your Team



Members of the

Team Have a

Personal

Development Plan,



Which Includes

IT Certification



Keeping Them

Fully Up-to-Date

Across the Various

Technologies



Account Engineers

Are Also Stretched

By Their Actual

Roles



If You Take Away

One Thing

Let It Be This



To Ensure that

Every Member of

Your Team Has



Top-notch People

and Communication

Skills



Successful Small

IT Service

Companies

Differentiate

Themselves



By Being Truly

Social Businesses

that Embrace

Relationship

Management


SPHomeRun.com

Do You Hire

Your Computer

Technicians

Sponsored by HowToStartAnITBusiness.com


SPHomeRun.com

and Approach

Their Ongoing

Development in

This Way Too?



SPHomeRun.com

Share Your Ideas

and Experiences

in the Comments

Section



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Recommended Reading:

How to Start a Computer

Consulting Business 6 Proven Ways to

Build Your Initial Client Base

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how to build successful it support companies (part 2) (slides)

Business

support companies

people skills

technical skills

comcopyright sp home

communication skills

service companies

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employees areengaged