hong kong chapter ifma the changing world of the facilities manager adrian brooks 19 th march 2007
TRANSCRIPT
Acuity research project 2006
Interviews and Questionnaires across 50 Organisations
Identify key issues/problems faced by the FM Identify performance metrics used by/important to
FM’sAnalysis/interpretation of resultsAlignment of findings with future trendsDevelop a solution to these issues/ findings
Key Issues - Results
Rank Top 10 Top 3
Internal pressures – reactive approach
1 76% 56%
Insufficient time to do job 2 68% 40%
Budget constraints 3 60% 32%
Internal lack of appreciation 4 76% 20%
Service supplier concerns 5 60% <12%
Inappropriate use of time 6 44% 16%
Question best value approach 7 52% <12%
Key Issues in order of priority
1) Time & quality issues
2) Budget constraints
3) Internal customer & management issues
4) Service supplier issues
5) FM Intelligence/knowledge of best practice
Key Performance Indicators
Rank Important % Rank
Health & Safety 1 96% 13.4%
Actual costs within budget cost 2 83% 10.1%
No loss of business (BS) 3 88% 9.4%
Provision of safe environment 4 96% 8.9%
Statutory compliance 5 92% 7.8%
People/customer satisfaction 6 85% 7.4%
Effective budgetary control 7 92% 7.1%
Key Performance Indicators
Grouped together under the following categories:
Financial 35% Health & Safety 50% Operation 11% Environmental 4%
High-level summary of findings
6 out of top 7 KPIs based on H&S & budgets! Is there too much emphasis on H&S (50%) at the
expense of other areas? Do we need to spend more time on quality, efficiency &
innovation issues (11%)? Environmental issues are considered negligible (4%)?
Interpretation and how they affect the FM
Trend for reduced budgets will continue Greater interaction and understanding of customers
needs Greater awareness and management of property risks Emphasis on improving building performance including
records Consideration of issues to improve productivity Reduce size of properties/estate – proactive
management
FM’s need to adapt by:
Being more proactive in understanding core-business objectives and developing effective strategies and processes which meet these objectives
Becoming innovative through demonstrable best practice and best value approaches
In addition there will soon be far greater emphasis on environmental (including energy management) issues which will significantly impact upon the FM and increase the workload
• Site based or mobile facilities solutions
• 24x7 centralised help desk and admin control
• An integrated approach to Health & Safety management
• Professional supplier procurement and management
• Establishment of rigorous financial control systems
• Prudent asset management programmes
Our Approach
Acuity’s Approach
Acuity Support Desk
Site 1 Site 2 Site 3 Site 4
In HouseLabour
MobileFM
Service Providers
Breakdown calls
Feedback
Responses
Acuity’s Approach
Acuity’s Approach
FM Activity 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52
Monthly Facilities Review Meeting (Client)
Full Building Inspection
Building Services Inspections
Cleaning Services Inspections
Security Services Inspections
Critical Asset Inspections
Annual Budgeting Process
Supplier Benchmarking
This provides an example of the 'planned' inspections we would expect to see carried out by the site-based Facilities Manager.
PLANNED FACILITIES MANAGEMENT ACTIVITIES - Sun Life Financial of Canada
ANNUAL PLANNING CHART
Week No
Regulation 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47
Ground Floor1st2nd
RoofExternal
Ground Floor1st2nd
RoofExternal
Lifts
Ground Floor1st2nd
Ground Floor1st2nd
RoofExternal
Ground Floor1st2nd
RoofExternal
Ground Floor1st2nd
RoofExternal
Electricity at Work Regulations 1999
Safety Signs & Signal Regulations 1996
COSHH Regulations 1994
Week No
FM Tasks
Fire Precautions Regulations 1999
Management of Health & Safety at Work Regulation 1999
Provision of Work Equipment Regulations 1998
Display Screen Equipment Regulations 1992
Acuity’s Approach