ifma webinar nov 17 2010
DESCRIPTION
Slides used in a webinar delivered to IFMA Corporate Real Estate Council members on November 17, 2010. Based on Chapter 5 of the IFMA Foundation book, "Cut It Out! Save for Today, Build for Tomorrow"TRANSCRIPT
Chapter 5 ~ The Office:
A New Look at an Old Friend
Charlie Grantham Jim Ware
Executive Producers Work Design Collaborative
IFMA Webinar November 17, 2010
© Copyright 2010 by The Work Design Collaborative. All rights reserved - 1 -
The mission of the IFMA Foundation is to promote and support scholarships, educational and research opportunities for the advancement of facility management worldwide.
Established in 1990 as a nonprofit, 501(c)(3) corporation, the IFMA Foundation is supported by the generosity of a community of individuals—IFMA members, chapters, councils, corporate sponsors and private contributors—and is proud to be an instrument of information and opportunities for the profession and its representatives.
A separate entity from IFMA, the IFMA Foundation receives no funding from annual membership dues to carry out its mission. Supported by the generosity of the FM community, the IFMA Foundation provides education, research and scholarships for the benefit of FM professionals and students. Foundation contributors share the belief that education and research improve the FM profession.
© Copyright 2010 by The Work Design Collaborative. All rights reserved
Special Thanks to the Book’s Sponsors
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© Copyright 2010 by The Work Design Collaborative. All rights reserved
Save for Today, Build for Tomorrow
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1. Strategy: Building a Sustainability Plan 2. Real Estate Strategies to Save Money Now (and Later)
3. Telework: The New Work (R)evolution 4. The Role of Landscaping
5. The Office: A New Look at an Old Friend 6. Energy Savings 7. Lighting: Illuminating the Path to Savings
8. Thinking Outside of the Bucket 9. The Paper Trail: Follow the Paper, Find the Money
10. Green Light: Preparing the Business Case 11. Making it Happen
© Copyright 2010 by The Work Design Collaborative. All rights reserved
Today’s Agenda
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What’s
Changing? Why? SCAN Health:
A Case Study
From Mobile Work to the Agile
Office
Looking Forward: The Future of FM
A conversation about the office and how it’s
changing
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A Story of Two Books
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The Difference
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The World Has Changed Again
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It’s time to reset the economy, our business models, and our minds
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And Work Has Changed
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Shift Happens: New Workplaces and Globalization
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But Place Still Matters
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Case Study: SCAN Health Plan
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Real Estate Challenges at SCAN Health
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Changes in federal
legislation
Rapid growth
Expansion
Attracting and retaining
talent
Corporate facility at some risk
High workforce support costs
2006 space design was inconsistent with 2012 vision and
culture
© Copyright 2010 by The Work Design Collaborative. All rights reserved
Measures of Success
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Efficiency
• Density • Cost • Cost of
changes
Effectiveness
• Attraction/ retention
• Collaboration • Productivity
Expression
• Employee engagement
• Job satisfaction
• Flexibility
(Space) (People) (Mission)
© Copyright 2010 by The Work Design Collaborative. All rights reserved
Embracing the Future of Work The AWESOME Project*
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Charter to re-align the real estate portfolio to reduce cost and handle growth
Moved several hundred employees to flexible work
In 2008 went from 185 sf/person to 138 sf/person at corporate headquarters
Achieving an ROI of 40%
Redesigned the workplace planning process, saving 38% in cost and time
* “Alternative Workplaces Engaging Staff and Office Management Efficiencies”
© Copyright 2010 by The Work Design Collaborative. All rights reserved
The Numbers
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Provisioning Time 38%
Provisioning Cost 12 weeks to 3 days
Space Requirements 25%
Return on Investment 40%
Employee Productivity 18%
Employee Engagement Unchanged
© Copyright 2010 by The Work Design Collaborative. All rights reserved
Lessons Learned – Work at Home Program
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Home office setup
Productivity
Communication
Space planning
Managing remote
workers
Unexpected
marketing/recruiting
benefits
© Copyright 2010 by The Work Design Collaborative. All rights reserved
From Mobile Work to a Flexible Office
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Neighborhoods
Townhouses “Phone Booths”
An Employee
“Café” A Copy Center,
”Mailboxes etc.,” and Personal Storage Room
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The “Townhouse”
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The Townhouse
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New Collaboration Spaces
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New Collaboration Spaces
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New Collaboration Spaces
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The Call Center Solution
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Touchdown Spaces
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Breaking Down Silos
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Density of Occupation
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0 20 40 60 80
100 120 140 160 180 200
1 2 3
Square Feet per
Employee
2008 2009 2010
185
137 138 26%
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Workplace Policy in Pictures
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Workplace Policy in Pictures
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Other AWESOME Impacts
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Records Management
Mail Business Continuity
Planning
Paperless Strategy
Customer Outreach
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Making SCAN More Flexible/Agile*
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* Using WDC’s Proprietary Organizational Assessment Systemsm
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Times of Change Create Huge Opportunities
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What to do? Here’s our humble advice….
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First: Design the Work Experience – Over and Over
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Plan
Act
Observe
Redesign
© Copyright 2010 by The Work Design Collaborative. All rights reserved
Second: Redefine Workplace Services: Workforce Support
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Military Quartermaster Corporate Workplace Services Clothing and equipment End-user computing; desks, chairs, filing
cabinets, printers, copiers, A-V equipment, desk phones
Fuel and transportation; communication equipment and services
Heat, light, power; Internet access; Corporate Travel; interoffice mail; vendor contracts
Construction equipment Typically outsourced to contractors; might include landscaping
Personal items Office supplies; laptops, cell phones, employee concierge services
Large equipment (tanks, trucks, storage buildings)
Corporate facilities
Medical supplies Safety equipment; first aid supplies
Repair parts Tech support; equipment replacements; building maintenance
© Copyright 2010 by The Work Design Collaborative. All rights reserved
Third: Rebuild the CRE/FM Business Model
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Fourth: Explore New Metrics
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Planet
People Profit
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Fifth: Don’t Knock on the Boardroom Door— Call the Meeting
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© Copyright 2010 by The Work Design Collaborative. All rights reserved
A Closing Note
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This was just Chapter 5 – there are many more great ideas in the book.
To order:
http://www.ifmafoundation.org/programs/pubs.cfm
For information on future webinars, contact Jeannie Nguyen, Council Liaison, at:
or call 713-623-4362 x120.
© Copyright 2010 by The Work Design Collaborative. All rights reserved
For Further Information
Dr. Charles Grantham Prescott, Arizona +1 928 771 9138 office +1 928 771 9138 fax +1 928 533 9149 mobile [email protected]
Dr. James Ware Berkeley, California +1 510 558 1434 voice +1 510 558 1431 fax +1 510 206 8147 mobile [email protected]
Website: http://www.thefutureofwork.net
Blog: http://www.thefutureofwork.net/blog
Books: Corporate Agility http://www.corporateagilitybook.com (American Mgt. Assoc.)
Cut It Out! http://bit.ly/7krFly (IFMA Foundation)
Twitter: http://www.twitter.com/thefutureofwork
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