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AMI Programme

Services Infrastructure Department

October 2012

General Overview

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Copyright © 2012 Accenture All rights reserved.

Index

• Objectives of the AMI Programme

• Background

• High-level Solution Blueprint

• Smart Prepaid Solution

• High-level Implementation Plan

• Scope and Status of current phase (Phase 1a)

• Programme Governance

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Copyright © 2012 Accenture All rights reserved.

Comply with National regulation 773 - mandates the use of smart systems and time-of-use tariffs for customers consuming over 1000kWh

Improve revenue collection - Reduce non-technical losses and meter reading costs through improved alarming

Shift Load as part of National Demand Management - Shift residential load from Morning & Evening peaks using TOU tariff

Change Customer Behaviour - Incentivise the efficient use of electricity with real-time energy usage information & ToU tariff

Participate in a National Load Management Programme – shed both C&I & residential load as a result of grid capacity constraints

Maximize Operational efficiencies – Deliver better electricity service & reduce operational costs through improved alarming

AMI / Smart Grid

Goals

Key AMI Objectives

The City of Tshwane has taken the initiative to implement Advanced Meter Reading / Smart Metering with the following objectives:

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Envisaged Benefits

• The CoT wants to achieve

benefits with the AMI

Programme related to a broad

set of business, operations,

customer, regulatory and

societal categories

• Value based outcomes within

many of these levers allow CoT

to maximise their investment in

the AMI technology

Minimise / Prevent

Electricity Theft Improved

Customer Service Delivery

Accurate Customer

Billing

Remote & Automatic

Connection/ Disconnection/

Meter Read

Customer Remote

Messaging Outage

Detection & Control

Power Quality

Monitoring

Curtail Interruptible

Services

CoT AMI Programme

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Copyright © 2012 Accenture All rights reserved.

Benefits

per

Customer

Segment

- Significant Benefits

- Medium Benefits

- Low Benefits

Benefits LPUs SPUs >500kwh SPUs <500kwh

Improved and new customer services

-  Empowering Customers to be more energy efficient and

aware of their consumption

-  Visualization of consumption data on the web XX

-  Automatic upload of credit to the meter, the customer is not

reliant on a vending network, or time-bound to when and where

electricity can be purchased. This adds another more

convenient mechanism for customers to purchase electricity XX XXX

-  Automatic transfer of services to new occupants of house

before transfer of property. This also ensures continuous

revenue collection for Tshwane XXX XXX

Improved revenue management

-  Automated meter reading XXX XXX XXX

-  Provide customers with accurate bills – correct and timeous

billing for ALL customers every month XXX XXX XXX

-  Assist in customer dispute resolution, as customers would

have access to profile data of their consumption XXX XXX XXX

-  Minimization of theft and tampering X X X

-  Implementation of new tariff models such as Static Time of

Use Tariffs – Peak and Off-peak usage XXX XXX XXX

-  Provide reminders of pending cuts of service due to unpaid

bills X XXX XXX

-  Energy balancing to balance supply vs consumption. This will

allow Tshwane to easily identify electricity fraud at a very

granular level. It will also allow Tshwane to identify unmetered

customers X X XXX

-  Convert customers from credit to prepaid in cases of

customer with significant debt accumulation X XXX

Improved Operations

-  Improve the identification and resolution of power problems in

a timely, proactive and efficient manner , thereby providing a

better customer service XXX

o    Outage detection and control XXX X X

o    Power quality monitoring XXX X X

o    Curtailment of interruptible services XXX X X

- Significant Benefits

- Medium Benefits

- Low Benefits

Benefits LPUs SPUs >500kwh SPUs <500kwh

Improved and new customer services

-  Empowering Customers to be more energy efficient and

aware of their consumption

-  Visualization of consumption data on the web XX

-  Automatic upload of credit to the meter, the customer is not

reliant on a vending network, or time-bound to when and where

electricity can be purchased. This adds another more

convenient mechanism for customers to purchase electricity XX XXX

-  Automatic transfer of services to new occupants of house

before transfer of property. This also ensures continuous

revenue collection for Tshwane XXX XXX

Improved revenue management

-  Automated meter reading XXX XXX XXX

-  Provide customers with accurate bills – correct and timeous

billing for ALL customers every month XXX XXX XXX

-  Assist in customer dispute resolution, as customers would

have access to profile data of their consumption XXX XXX XXX

-  Minimization of theft and tampering X X X

-  Implementation of new tariff models such as Static Time of

Use Tariffs – Peak and Off-peak usage XXX XXX XXX

-  Provide reminders of pending cuts of service due to unpaid

bills X XXX XXX

-  Energy balancing to balance supply vs consumption. This will

allow Tshwane to easily identify electricity fraud at a very

granular level. It will also allow Tshwane to identify unmetered

customers X X XXX

-  Convert customers from credit to prepaid in cases of

customer with significant debt accumulation X XXX

Improved Operations

-  Improve the identification and resolution of power problems in

a timely, proactive and efficient manner , thereby providing a

better customer service XXX

o    Outage detection and control XXX X X

o    Power quality monitoring XXX X X

o    Curtailment of interruptible services XXX X X

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Index

• Objectives of the AMI Programme

• Background

• High-level Solution Blueprint

• Smart Prepaid Solution

• High-level Implementation Plan

• Scope and Status of current phase (Phase 1a)

• Programme Governance

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• 2005 – PoC on SPUs done with number of vendors (Stage 1)

• 2007 - Tender issued for end-to-end solution including LPUs, SPUs and pre-paid to vendors who passed PoC (Stage 2).

• 2009 – CFO recommended phased implementation over 3 years with following phases:

• Phase 1 – Large Power Users (8,000)**

• Phase 2 – Small Power Users (192,000 conventional meters)

• Phase 3 - Rest of SPUs and Pre-paid

• Jun 2010 – Tender awarded to Smart Grid, Unique Mbane, Mandla Technologies and Sky Storm Electronic Solutions for Phase 1 for 1 year starting 1 July with a meter cost, labour cost and engineer cost per meter, for a specific region

• Feb 2011 – Amended award letters sent to replace engineering cost with a once-off cost for the MSS and remove award per region. Awarded for Phase 1 for max of 3 years from the date the first order was issued.

• Mar 2011 – Purchase Orders placed for 40 meters per vendor and for Master Station Software (160 in total)

• Jun 2011

• Installed Master Station Software in CoT environment

• Tender issued for AMI PMO

• Jul 2011 – Installed 145 meters (35 LT per vendor, 5 HT for Skystorm)

• Sep 2011 – SkyStorm, Smart Grid and Mandla Tech signed their SDAs. Unique Mbane raised concerns with SDA and did not sign.

• Oct 2011

• Smart Grid notified City of Tshwane of change from the Grinpal solution to the Unique Mbane solution (SDA need to be modified)

• Purchase Orders placed for 1000 LT meters per vendor. Delivered but not yet installed. (4000 in total)

• Nov 2011

• Purchase Orders placed for 250 HT meters from Mandla Tech and Sky Storm. (500 in total)

• Further meter deployment stalled until comms established and vendor solution can be validated

• Accenture appointed for AMI PMO

• Jan 2012

• CIO advises on way forward for permanent comms infrastructure solution

• Contract signed with Accenture for AMI PMO

• Agreed with City on short term plan (6 months)

• Start driving and delivering against plan

Background

** Original 16,000 was the number of meters, not unique customers – currently multiple meters per customer; will be replaced by a single meter

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Index

• Objectives of the AMI Programme

• Background

• High-level Solution Blueprint

• Smart Prepaid Solution

• High-level Implementation Plan

• Scope and Status of current phase (Phase 1a)

• Programme Governance

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Copyright © 2012 Accenture All rights reserved.

High-level Solution Blueprint

Assumed Customer Advanced Meter Infrastructure (bi-directional)

Consumer Product

Back-end Integration

Devices in Customer Premise

Smart Meter

•Geyser •Pool pump

Customer Interface Unit

Appliance Control Device

PLC / RF

Concentrator Communications

Infrastructure Master Stations / Control Centres

Meter Data Management System

Middleware Back-end

applications

Multi-meter Vendor Master Station

LPU Incumbent Provider 1

LPU Incumbent Provider 2

LPU Incumbent Provider 3

Meter with GSM Modem

Concentrator with GSM or WiFi modem

PLC / RF

Multiple meters in

close proximity

PLC / Wireless

Option 1

Option 2

Wireless Network

Meter Data Management

System (MDUS)*

*Meter Data, Unification, Synchronization

SAP XI Netweaver

•Controls meters & comms infrastructure •Manages meter & event data and forwards to MDUS

•Central repository for meter & event data collected from all AMI Master Stations (Head Ends). • Gateway between AMI and the apps responsible for processing the meteriing and event data

LPU Meters

SAP aligned solution

LPU Basic Interim

Integration

•Replaced by MDUS solution

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Business Drivers and Solution

Principles

• City of Tshwane has adopted a prepaid strategy with a smart prepaid

solution for both Small Power Users and Large Power Users.

• City of Tshwane will implement an Enterprise AMI Solution.

• The City will standardise on a set of protocols and standards to

achieve interoperability. This will allow the City to in the long term

procure meters that would easily integrate with the software solutions

implemented.

• Procurement of a Meter Data Management System that closely

integrates with SAP.

• Standardise on a Multi-Vendor Master Station, which can be set up to

communicate with a number of different meters.

Copyright © 2012 Accenture All rights reserved.

Index

• Objectives of the AMI Programme

• Background

• High-level Solution Blueprint

• Smart Prepaid Solution

• High-level Implementation Plan

• Scope and Status of current phase (Phase 1a)

• Programme Governance

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• In his State of the City Address in March 2012, the Executive Mayor

announced that: “...we will, during the 2012/13 MTREF, be launching an

initiative called the Security of Revenue Project that entails a full roll-out

of prepaid electricity meters throughout Tshwane. The project will link all

consumers of electricity in the city to a prepaid meter and this will be

enforceable by law. Once in full swing, the project will help the City

overcome problems of inaccurate billing and loss of revenue to the City,

and secure the financial position of the City. This is a game-changing

project and will most likely redefine local government's financial

management.”

• Given this change in strategy, the Services Infrastructure Development

(SID) Department together with the AMI PMO revised the planning and

approach for the programme.

Background

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Tshwane Prepaid drivers

Collect Revenue early

Improve City’s cash flow & its forecasts

Minimize current reliance on readings

Address non-payment issues

Reduce Operational Complexities

Promotes customer usage awareness (EE)

Normal Prepaid Drivers

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Enabled by Dumb Prepaid Meters

Target All Lower LSM Customers

Incr

eas

ing

leve

l of

Smar

t C

apab

ility

Collect Revenue early

Eliminate reliance on readings

Reduce Operational Complexities

Implement ToU Tariffs

Automated Customer swaps without meter swaps

Automated Tamper/ Theft detection

New customer data for energy Management

Proactive Fault & Alarm Management

Demand Side Management (Load Control)

Automated token Handling / mgmt

Smart Grid Capabilities

P1 of revenue protection,

P2 of revenue protection

Regulation 773

National agenda, Eskom DSM rebate Large benefits come from improving substation automation & improved grid operations

Offer new customer services

Drivers for Prepaid on AMI

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Smart Prepaid Solution

• The City has made a decision to move towards a smart prepaid solution for both SPUs and LPUs.

• Technically LPU Prepaid is possible, but to a large extent it is unchartered ground as there are not any implementation of scale. The City can also not use the existing SPU prepaid infrastructure for LPUs as:

– STS does not support the complex LPU billing processes (tariff/rate structure, Maximum Demand and TOU).

– More sophisticated payment options that cannot be supported by a STS – this would be required for LPUs due to payment amounts involved.

• The City would need to implement its own prepaid management and vending solution using Multi-meter Vendor Master Station (MVMS) and Meter Data Management System (MDMS) for LPU prepaid.

• An LPU Prepaid Detailed Strategy phase has commenced on 27 August 2012, to: – Assess, by research and workshop, the key questions on LPU revenue management, notably the LPU

billing processes and payment options.

– Better understand the available technologies to address revenue management issues.

– Complete the conceptual design and blueprint for the LPU solution.

– Incorporate the LPU prepaid changes to the MDMS RFP – go to the market for the required solution that now incorporates prepaid LPU requirements.

– Assess the impact on what was planned for Phase 1b of the LPU AMI solution and Phase 2 (SPU solution) and to replan accordingly.

– Understand the costs of implementing an LPU prepaid solution and the perceived benefits.

– Assess the impact on the LPU customers and what change management would be required.

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Prepaid Solution Architecture

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Index

• Objectives of the AMI Programme

• Background

• High-level Solution Blueprint

• Smart Prepaid Solution

• High-level Implementation Plan

• Scope and Status of current phase (Phase 1a)

• Programme Governance

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To achieve these objectives, the City of Tshwane is following a phased implementation approach:

• Phase 1a: LPU Interim Integration

– Deployment of smart meters for Large Power User (LPU) customers and the implementation of an interim

integration solution between the LPU Master Stations and SAP.

• Phase 1b: LPU MDMS Integration

– Selection and implementation of a Meter Data Management System and integrating the MDMS with SAP and the

LPU Master Stations. Phase 1b will contain 3 releases, each with a different focus:

• Release 1.1: MDMS Implementation

• Release 1.2: LPU Prepaid Implementation

• Release 1.3: Migrate LPU meters from incumbent master stations to MVMS

• Release 2: MVMS Meter Adaptors and Advanced MDMS functionality Implementation.

• Phase 2a: SPUs consuming > 500 kwh (current post-paid customers)

– Selection of and deployment of smart AMI meters (can switch between post-paid and prepaid) for Small Power

Users (SPUs) consuming > 500 kwh per month and and the implementation of the MDMS and MVMS solution for

SPUs.

• Phase 2b: SPUs consuming < 500 kwh (current prepaid customers)

– Extend the smart solution to customers consuming less than 500 kwh per month – the City needs to decide

whether it is cost effective to rollout AMI to these customers or to leave them on dumb prepaid.

• Phase 3: Standardisation and Optimisation

– Simplify the operations of the solution by decommissioning the LPU Master Stations and integrating the LPU

meters with the multi-meter vendor Master Station.

– Extend functionality for more advanced AMI capabilities and start enabling certain elements of Smart Grid (e.g

demand/response, demand side management, energy efficiency management, load management) 18

High-level Implementation

Plan and Approach

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High-Level LPU Timeline

White

Green

Orange

Blue

Done

Current / In Progress

Future

Ongoing support

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High-Level SPU Timeline

White

Green

Orange

Blue

Done

Current / In Progress

Future

Ongoing support

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Detailed MDMS & MVMS

Release Timeline

2013 2014

9 10 13 14 15 16 17 18 19 20 21 22 25 26 27 28 29 30 31 32 33 34 35

Oct Nov Feb Mar Apr May Jun Jul Aug Sep Oct Nov Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

23 24

Dec Jan

11 12

Dec Jan

LPU Prepid Strategy

MDMS and MVMS Requirements Specification and Tender Process

XIV Procurement

XIV Config

SAP PI Implementation

R1.1 - MDMS Implementation (Limited Use cases; flat file integration to Master Stations ; MDM integration to SAP)

R2 - MVMS - Meter Adaptors - Development to integrate meters to MVMS; Enable Advanced MDMS functionality

R1.2 - LPU Prepaid Implementation; MVMS Vending Module

R1.3 - Migrate LPU meters from encumbent master stations to MVMS

Phase 2: Implement SPU MDMS and MVMS Solution

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Index

• Objectives of the AMI Programme

• Background

• High-level Solution Blueprint

• Smart Prepaid Solution

• High-level Implementation Plan

• Scope and Status of current phase (Phase 1a)

• Programme Governance

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Copyright © 2012 Accenture All rights reserved.

Scope of Phase 1 – Large

Power Users

• Four meter vendor companies have been appointed to provide High Tension and Low Tension smart meters as well as the Master Station Software.

• Deployment of smart meters to between 6000 and 7000 LPU customers. Scope expanded to also include completion of meter audits.

• The smart meters will communicate with the Master Stations via a GPRS communications infrastructure.

• A Control Centre will be established to monitor and manage the solution and provide field services support.

• A basic interim integration are being implemented between the Master Stations and SAP, which will continue to be utilised for billing (Phase 1a).

• The interim integration solution will be replaced by the Meter Data Management System (Phase 1b). The City need to go out on tender to select a MDMS.

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Phase 1a: LPU

Technical Architecture

Customer Meter Reading Infrastructure Back-end Integration

Smart Meter Communications Infrastructure Master Stations Basic Integration

with SAP Back-end

applications

Unique Mbane**

Mandla Technologies**

Sky Storm

Wireless Network

•Controls meters & comms infrastructure •Manages meter & event data and generates flat file for integration •Proprietary software from meter vendors

x

Meter with GSM

Modem

PLC

GPRS Connectivity

Meter with GSM

Modem

PLC

Meter with GSM

Modem

PLC

APN

Radius Service

Leased line, fibre or wireless

LPU Basic Interim

Integration

The Interim Integration Solution will be replaced by a Meter Data Management System (MDMS) layer MDMS is the: • Central repository for meter & event data collected from all AMI Master Stations • Gateway between AMI and the apps responsible for processing the meteriing and event data

** Smart Grid will be providing both Unique Mbane and Mandla Technologies meters and will utilise their Master Stations

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High-Level Current Status (as at 16 Sept 2012)

Meter Deployment IT Solution

• 2,580 meters deployed. Meter deployment is continuing for meters still in storage.

• POs for new meters were created on 20 Sept 2012, 1½ months later than planned due to internal delays. Plan to complete deployment of Low Tension meters by 28 Feb 2013 and High Tension meters by 30 Apr 2013.

• Roughly 4,525 technical meter audits have been completed.

• Completed design, development and testing of the Interim Integration Solution – which enables automated meter readings from Master Stations to be sent to SAP for billing and invoicing.

• Solution went live in Aug 2012. Currently is 281 meters cut over. Monthly cut overs planned as per cut over plan per portion.

• The draft tender spec for the MDMS & MVMS is under review.

Technical Architecture Communications Architecture

• Completed Technical Architecture design and Hardware Specifications

• Completed setup of Quality Assurance and Production Environments.

• Disaster Recovery Plan was agreed with ICT and delivery on this has started.

• Completed Communications Infrastructure Requirements and Design. • Completed setup of Communications Infrastructure required for go-

live. • The Fibre went live on 10 Sept and is now the primary link, with the

Microwave as the backup link. The Purchase Order for Test APN was created on 14 Sept and the setup and testing of the Radius Server solution can now commence.

Meter Vendor Solution Validation Business Transformation

• Developed Solution Validation criteria and completed with Mandla Technologies, Unique Mbane and SkyStorm

• Was dependency on Comms Infrastructure to finalise and complete LPU Field Validation. Started in August.

• Defined Operations Centre processes and organisation structure. • Temporary Ops Centre operational and supporting the meters that

went live. • Streamlining the to-be process documentation (focussing on Ops

Centre activities). • The revamp of the permanent Operations Centre location has started.

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Key Achievements and Next Milestones

Key Achievements: • 2,580 meters deployed

• Completed Solution Validation

• Completed design, build, component testing, SIT and UAT of Interim Integration Solution

• Went live with Interim Integration Solution and successfully billed and invoiced on SAP

• 203 meters cut over

• Draft MDMS Specification and URS completed

• Completed design of technical and communications architecture

• Completed setup of QA and Production environments

• Completed setup of Comms Infrastructure and Firewall (with exception of Radius Server)

• Temporary Ops Centre operational

• Completed LPU Operator Training

Key Next Milestones*: • Complete Unknown Meter Audits: 22 Sep (08 Aug)

• Cutover of more meters in portions 13, 14 and 15: 10 Sep

• Cutover plan for all portions start: Oct

• Issue MDMS Specification: 30 Sep (30 Aug)

• Complete Radius Server setup: 21 Dec (15 Jul)

• Order more meters: 17 Sep (01 Aug)

• Complete LT meter deployment: 30 Nov**

• Complete HT meter deployment: 30 Apr

• Complete DR Setup: 30 Nov (30 Sep)

• Complete LPU Prepaid Strategy: 23 Nov

* Dates in brackets indicate the originally planned dates ** LT meter deployment will be impacted by delay in issueing of meter purchase orders – will replan based on meter delivery timelines possible for each meter vendor

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Major Risks and Issues

Risk / Issue Mitigation / Action / Status

SIM cards are being stolen and modems / meters damaged. Although restrictions on SIMs are limiting cost implications, the operational effort of blocking and replacing SIMs are great. Finding that about 15-20 % of SIMs stolen and modems / meters damaged (I).

• SIMs are restricted from being used on internet or for voice and outgoing SMS has been blocked.

• Will proceed with printing and placement of stickers. • Funding not available for installation of secure meter boxes for all

LPUs. Will install those boxes already procured at known problem sites. Investigating usage of better locks.

• Defined process for handling replacement of stolen SIMs.

Different issues with the meters in the field and the data on SAP will reduce the number of meters included in the go-live. Sky Storm - 8 digit numbers not updated on SAP. Mandla Tech - Modems not installed. Smart Grid - CT ratio issue and firmware upgrade. UMSA – firmware upgrade. (I)

• Proceeded with go-live with those meters for which the issues were resolved.

• Need to continue to address these issues in order not to impact future cutovers.

Delay in setup of WBS elements on SAP is resulting in AMI PMO being unable to request creation of purchase orders required. (I) Risk that this will impact meeting of planned milestones, such as completing the LPU LT meter deployment by end of November 2012 and setup of Radius Server. (R) RISK REALISED.

• Some of the WBSes still not created. • POs for meters created but not released. LT meter deployment will

not be completed by end of Nov as planned. Will need to replan once POs are issued and delivery dates confirmed.

• PO for Test APN created. Will now start with setup and then commence with Radius server setup – need revised deadline date.

• POs for revamp created.

Technical meter audit required to identify type of meter and purify SAP data. Delay in capturing the information on SAP due to capacity. (I) Access and location issues with roughly 1,800 unknown meters. (I)

• Meter audits started on 11 June. 4,426 completed. • Might capture on spreadsheet first in order to proceed with meter

deployment and ordering of more meters. • Will need to send CoT resources with vendors to 1800 problem

sites. • Need to start utilising meter vendors to address problems identified

on sites (utilising variation order items)

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Major Risks and Issues

Risk / Issue Mitigation / Action / Status

The new CoT Org Structure has not been finalised – uncertainty around reporting, funding and securing of permanent resources for Operations Centre. (I) Term for temporary resources coming to an end on 31 October. Risk that perm resources will not yet be appointed for knowledge transfer and handover to take place in October. Might need to extend temp resources. (R)

• CoT addressing issue of identifying permanent resources now that the new CoT Org Structure has been finalised.

• HR indicated that roles are not funded – escalating to SED.

SAP data quality issues have been identified – especially on meter number field. Additional issues also identified on meter type fields - both existing data and newly captured meter data (I)

• Analysis currently being done for all problem areas identified in order to come up with action plan to discuss with City

• Number of problems can be address through meter audits • Need additional capacity to correct issues on SAP • Issues continue to impact cut-over of meters

Further delays in setup of Radius Server (due to Test APN PO) and installation of Fibre. (I)

More effort required than initially anticipated to set up full DR solution (for AMI and SAP). Will result in delayed setup of DR environment and completion of Tech Arch. (I)

Risk that planned redundancy and DR environment not set up. (R)

• Discussing DR requirements and setup with ICT. Completed DR setup plan (including setup of DR for SAP)

• Test APN PO now created. Can now start driving plan for setup of Radius Server.

• Managed to extend Tech Arch Lead until end of Oct by rolling off another resource earlier. Would need to extend the Tech Arch lead further as DR setup and Radius Server setup will not be completed by end of Sept.

• Risk around UPS was addressed by ICT. Will be escalating issue around generator to Building Management.

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Index

• Objectives of the AMI Programme

• Background

• High-level Solution Blueprint

• Smart Prepaid Solution

• High-level Implementation Plan

• Scope and Status of current phase (Phase 1a)

• Programme Governance

Copyright © 2012 Accenture All rights reserved.

Copyright © 2012 Accenture All rights reserved.

Governance Architecture

Strategic

Tactical

Operational

Qu

arte

rly

Mo

nth

ly

Bi-

Wee

kly

Mayco

Top Management

Steering Committee

Integrated Status Meeting

Individual Workstream Status

Meetings

Forum

Executive Mayor Members of Mayco

AMI Programme Manager

City Manager Members of Manco

AMI Programme Manager

AMI Programme Manager SED: PWID

ED: Energy & Electricity CIO

ED: Revenue Management ED: Water

ED: Marketing and Comms

AMI Programme Manager ICT Contact

Relevant Project Resources across all workstreams

Project Resources for the specific workstream

City of Tshwane

Project Representative Programme Manager Accenture Client Lead

Project Representative Programme Manager Accenture Client Lead

Project Representative AMI Programme Manager

Selected Workstream Leads (if required)

AMI Programme Manager Workstream Leads

AMI Programme Manager Relevant Workstream Lead

Project Resources (if required)

Accenture

Meter Service Provider Project Manager (only if

required specifically)

Meter Service Provider Project Manager

Meter Service Provider Project Manager (if

required)

3rd Party