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Victorian Purchasing Guide for

FNS Financial Services Release 3

March 2018

FNS Financial Services Release 3 VPG March 2018

© State of Victoria (Department of Education and Training) 2018.

Copyright of this material is reserved to the Crown in the right of the State of Victoria. This work is licensed

under a Creative Commons Attribution-NoDerivs 3.0 Australia licence (more information is available here).

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Department of Education and Training (DET) as the author, and you license any derivative work you make

available under the same licence.

Disclaimer

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and Training has used its best endeavours to ensure that the information is correct and current at the time of

publication but takes no responsibility for any error, omission or defect therein.

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Victorian Purchasing Guide - Version History

Training Package

Version

Date VPG

Released

Comments

FNS Financial Services Training Package Release 3

27 March 2018

• Re-instatement of FNS30415 Certificate III in Mercantile Agents (this occurred in FNS Financial Services Release 2.1)

Two new qualifications: • FNS40217 Certificate IV in Accounting and Bookkeeping • FNS50417 Diploma of Payroll Services. Two qualifications superseded by and not equivalent to FNS40217 Certificate IV in Accounting and Bookkeeping: • FNS40215 Certificate IV in Bookkeeping • FNS40615 Certificate IV in Accounting. Additions to the listed elective units of all Diploma and Advanced Diploma qualifications. Entry requirements added and changes to the listed elective units of two qualifications: • FNS50217 Diploma of Accounting • FNS60217 Advanced Diploma of Accounting. Changes to the core units, packaging rules, and listed elective units of one non-equivalent qualification: • FNS30317 Certificate III in Accounts Administration • Eight new units of competency in Accounting, Payroll and Industry Capability; 17 updated (equivalent) units; 1 non-equivalent unit and 2 units deleted (Bookkeeping).


9 March 2016

Two qualifications removed:

FNS30415 Certificate III in Mercantile Agents FNS51715 Diploma of Applied Anti-money

Laundering and Counter Terrorism Financing.

One new qualification:

FNS80115 Graduate Diploma of Applied Anti-money Laundering and Counter Terrorism Financing.

Four qualifications updated and not equivalent to FNS Financial Services Training Package version 1.1 qualifications:

FNS42115 Certificate IV in Personal Injury Management (change to one core unit and three electives added to cover medical indemnity sector)

FNS42215 Certificate IV in Personal Trust Administration (change to one core unit and two electives added to meet industry requirements)

FNS51915 Diploma of Personal Injury and Disability Insurance Management (change to one core unit and six electives added)

FNS52015 Diploma of Personal Trusts (change to four core units and new electives added to meet industry requirements).


Industry Skills Council (ISC) upgrade to four qualifications, equivalent to FNS Financial Services Training Package version 1.1 qualifications, with the removal of a clause about selection of elective ASIC units to allow greater flexibility:

FNS50615 Diploma of Financial Planning FNS51015 Diploma of Financial Markets FNS60415 Advanced Diploma of Financial Planning FNS60715 Advanced Diploma of Financial Licensing

Management.


17/08/2015 (Stage 2)

This Victorian Purchasing Guide contains the maximum payable hours for all Financial Services qualifications in addition to the nominal hours information published in Stage 1 (see above).


5/06/2015 (Stage 1)

Please note: This Victorian Purchasing Guide (Stage 1) contains unit data and associated nominal hours ONLY for ALL units in Release 1 of this training package. This decision has been approved by Higher Education and Skills Group (HESG) in order to allow all stakeholders and jurisdictions that need access to unit hours for the purposes of delivery are not subject to unnecessary delays.


Financial Services Training Package Victorian Purchasing Guide

CONTENTS

INTRODUCTION

What is a Victorian Purchasing Guide?

Victorian Government subsidised training

QUALIFICATIONS

UNITS OF COMPETENCY

CONTACTS AND LINKS

GLOSSARY

CMM Service Operational Toolkit 2016-17 – Version 2, March 2015


INTRODUCTION

What is a Victorian Purchasing Guide? The Victorian Purchasing Guide provides information for use by Registered Training Organisations (RTOs) in

the provision of Victorian government subsidised training.

Specifically the Victorian Purchasing Guide provides the following information related to the delivery of

nationally endorsed Training Packages in Victoria:

The maximum and minimum payable hours available for each qualification.

Nominal hours for each unit of competency within the Training Package.

Registration

RTOs must be registered by either the Victorian Registration and Qualifications Authority (VRQA) or the

Australian Skills Qualification Authority (ASQA) regulatory body to be eligible to issue qualifications and

statements of attainment under the Australian Qualifications Framework (AQF).

The VRQA is the regulatory authority in Victoria responsible for the registration of education and training

providers in VET who provide courses to domestic students only and who offer training in Victoria only or

Victoria and Western Australia only.

To register to provide training to international students and in other Australian states and territories you will

need to apply with ASQA.



QUALIFICATIONS

Code Title Minimum Payable Hours

Maximum Payable Hours

FNS10115 Certificate I in Financial Services 176 185

FNS20115 Certificate II in Financial Services 190 200

FNS30115 Certificate III in Financial Services 456 480

FNS30215 Certificate III in Personal Injury Management 451 475

FNS30317 Certificate III in Accounts Administration 418 440

FNS30415 Certificate III in Mercantile Agents 361 380

FNS30515 Certificate III in General Insurance 413 435

FNS30615 Certificate III in Insurance Broking 442 465

FNS40115 Certificate IV in Credit Management 394 415

FNS40217 Certificate IV in Accounting and Bookkeeping 632 665

FNS40715 Certificate IV in Financial Practice Support 660 695

FNS40815 Certificate IV in Finance and Mortgage Broking 504 530

FNS40915 Certificate IV in Superannuation 537 565

FNS41115 Certificate IV in Financial Markets Operations 618 650

FNS41415 Certificate IV in General Insurance 599 630

FNS41515 Certificate IV in Life Insurance 494 520

FNS41715 Certificate IV in Insurance Broking 466 490

FNS41815 Certificate IV in Financial Services 641 675

FNS42015 Certificate IV in Banking Services 366 385

FNS42115 Certificate IV in Personal Injury Management 646 680

FNS42215 Certificate IV in Personal Trust Administration 504 530

FNS50217 Diploma of Accounting 584 615

FNS50315 Diploma of Finance and Mortgage Broking Management 727 765

FNS50417 Diploma of Payroll Services 461 485

FNS50615 Diploma of Financial Planning 817 860

FNS50715 Diploma of Superannuation 765 805

FNS50815 Diploma of Integrated Risk Management 523 550

FNS50915 Diploma of Banking Services Management 603 635



Code Title Minimum Payable Hours

Maximum Payable Hours

FNS51015 Diploma of Financial Markets 470 495

FNS51115 Diploma of General Insurance 760 800

FNS51215 Diploma of Insurance Broking 570 600

FNS51315 Diploma of Life Insurance 784 825

FNS51415 Diploma of Loss Adjusting 931 980

FNS51515 Diploma of Credit Management 580 610

FNS51615 Diploma of Securitisation 618 650

FNS51815 Diploma of Financial Services 546 575

FNS51915 Diploma of Personal Injury and Disability Insurance Management

556 585

FNS52015 Diploma of Personal Trusts 608 640

FNS60115 Advanced Diploma of Insurance Broking 694 730

FNS60217 Advanced Diploma of Accounting 808 850

FNS60415 Advanced Diploma of Financial Planning 608 640

FNS60515 Advanced Diploma of Superannuation 646 680

FNS60615 Advanced Diploma of Banking Services Management 779 820

FNS60715 Advanced Diploma of Financial Licensing Management 627 660

FNS60815 Advanced Diploma of Integrated Risk Management 551 580

FNS80115 Graduate Diploma of Anti-money Laundering and Counter Terrorism Financing

627 660



UNITS OF COMPETENCY

Unit Code Unit Title Nominal Hours

FNSACC304 Conduct business activities using a computerised accounting system 40

FNSACC311 Process financial transactions and extract interim reports 60

FNSACC312 Administer subsidiary accounts and ledgers 40

FNSACC313 Perform financial calculations 30

FNSACC405 Maintain inventory records 20

FNSACC407 Produce job costing information 40

FNSACC408 Work effectively in the accounting and bookkeeping industry 40

FNSACC411 Process business tax requirements 50

FNSACC412 Prepare operational budgets 40

FNSACC413 Make decisions in a legal context 60

FNSACC414 Prepare financial statements for non-reporting entities 60

FNSACC416 Set up and operate a computerised accounting system 80

FNSACC505 Establish and maintain accounting information systems 50

FNSACC511 Provide financial and business performance information 60

FNSACC512 Prepare tax documentation for individuals 80

FNSACC513 Manage budgets and forecasts 40

FNSACC514 Prepare financial reports for corporate entities 70

FNSACC516 Implement and maintain internal control procedures 40

FNSACC517 Provide management accounting information 60

FNSACC601 Prepare and administer tax documentation for legal entities 80

FNSACC602 Audit and report on financial systems and records 40

FNSACC603 Implement tax plans and evaluate tax obligations 60

FNSACC605 Implement organisational improvement programs 60

FNSACC606 Conduct internal audit 40

FNSACC607 Evaluate business performance 60

FNSACC608 Evaluate organisation’s financial performance 60

FNSACC609 Evaluate financial risk 40

FNSACC610 Develop and implement financial strategies 60

FNSACC611 Implement an insolvency program 70

FNSACC612 Implement reconstruction plan 70

FNSACC613 Prepare and analyse management accounting information 60

FNSACC614 Prepare complex corporate financial reports 60

FNSACC624 Monitor corporate governance activities 60

FNSACM301 Administer financial accounts 10

FNSACM302 Prepare, match and process receipts 10

FNSACM303 Process payment documentation 10

FNSACM401 Evaluate and authorise payment requests 10

FNSAML801 Design an anti-money and counter terrorism financing program 90

FNSAML802 Design and assess controls to monitor money-laundering and terrorism financing risk

80

FNSAML803 Design and monitor a reporting system for suspicious transactions 80

FNSAML804 Design customer due diligence policies and procedures 80




FNSAML805 Manage assessment of organisational vulnerability to money laundering and terrorism financing

80

FNSAML806 Implement an anti-money and counter terrorism financing program 90

FNSASIC301 Establish client relationship and analyse needs 50

FNSASIC302 Develop, present and negotiate client solutions 50

FNSASIC303 Provide advice on first home saver account deposit products and non-cash payments

50

FNSASIC304 Provide Tier 2 general advice in general insurance 50

FNSASIC305 Provide Tier 2 personal advice in general insurance 50

FNSASICL503 Provide advice in the regulated emissions market 50

FNSASICM503 Provide Tier 1 personal advice in life insurance 50

FNSASICN503 Provide Tier 1 personal advice in general insurance 50

FNSASICO503 Provide Tier 1 general advice in general insurance 50

FNSASICQ503 Provide advice in first home saver market linked accounts 50

FNSASICR503 Provide advice in margin lending 50

FNSASICS503 Provide advice in foreign exchange 50

FNSASICT503 Provide advice in managed investments 50

FNSASICU503 Provide advice in superannuation 50

FNSASICV503 Provide advice in derivatives 50

FNSASICW503 Provide advice in securities 50

FNSASICX503 Provide advice in life insurance 50

FNSASICY503 Provide advice in insurance broking 50

FNSASICZ503 Provide advice in financial planning 50

FNSBNK401 Coordinate a small business customer portfolio 60

FNSBNK402 Align banking products with the needs of small business customers 60

FNSBNK403 Provide services in a Business Transaction Centre 40

FNSBNK404 Promote mobile banking services 40

FNSBNK405 Provide mobile banking sales and service 40

FNSBNK406 Manage customer visits 30

FNSBNK501 Manage banking and service strategy for small business customers 60

FNSBNK502 Manage services in a Business Transaction Centre 60

FNSBNK503 Provide business advisory services within a financial services context 40

FNSCMP501 Comply with financial services legislation 80

FNSCRD301 Process applications for credit 20

FNSCRD302 Monitor and control accounts receivable 20

FNSCRD401 Assess credit applications 30

FNSCRD402 Establish and maintain appropriate security 30

FNSCRD403 Manage and recover bad and doubtful debts 30

FNSCRD404 Utilise the legal process to recover outstanding debt 30

FNSCRD405 Manage overdue customer accounts 30

FNSCRD501 Respond to personal insolvency situations 40

FNSCRD502 Manage factoring and invoice discounting arrangements 40

FNSCRD503 Promote understanding of the role and effective use of consumer credit 40

FNSCRD504 Manage the credit relationship 40




FNSCRD505 Respond to corporate insolvency situations 40

FNSCUS301 Respond to customer enquiries 25

FNSCUS401 Participate in negotiations 20

FNSCUS402 Resolve disputes 25

FNSCUS403 Deliver a professional service to customers 35

FNSCUS501 Develop and nurture relationships with clients, other professionals and third-party referrers

50

FNSCUS502 Monitor client requirements 40

FNSCUS503 Review business performance 50

FNSCUS504 Manage premium customer relationships 60

FNSCUS505 Determine client requirements and expectations 70

FNSCUS506 Record and implement client instructions 75

FNSCUS601 Establish, manage and monitor key relationships 50

FNSFLT201 Develop and use a personal budget 20

FNSFLT202 Develop and use a savings plan 20

FNSFLT203 Develop knowledge of debt and consumer credit 25

FNSFLT204 Develop knowledge of superannuation 40

FNSFLT205 Develop knowledge of the Australian financial system and markets 40

FNSFLT206 Develop knowledge of taxation 40

FNSFLT301 Be MoneySmart 40

FNSFLT401 Be MoneySmart through a career in Small Business 40

FNSFLT501 Assist customers to budget and manage own finances 40

FNSFLT502 Facilitate customer awareness of the Australian financial system and markets

40

FNSFLT503 Promote basic financial literacy skills 30

FNSFLT504 Facilitate customer understanding of personal financial statements 30

FNSFLT505 Facilitate customer or employee understanding of superannuation as an investment tool

60

FNSFMB401 Prepare loan application on behalf of finance or mortgage broking clients 30

FNSFMB402 Identify client needs for broking services 40

FNSFMB403 Present broking options to client 40

FNSFMB501 Settle applications and loan arrangements in the finance and mortgage broking industry

30

FNSFMB502 Identify and develop broking options for clients with complex needs 60

FNSFMB503 Present broking options to client with complex needs 50

FNSFMB504 Implement complex loan structures 50

FNSFMK401 Reconcile financial transactions 20

FNSFMK402 Develop and maintain knowledge of financial markets products 40

FNSFMK403 Interpret financial markets information 40

FNSFMK501 Analyse financial markets and information 60

FNSFMK502 Analyse financial market products for client 50

FNSFMK503 Advise clients on financial risk 60

FNSFMK504 Complete confirmation and settlement processes 40

FNSFMK505 Comply with financial services legislation and industry codes of practice 80




FNSFMK506 Detect errors and fraud when processing financial transactions 60

FNSFMK507 Analyse risk mitigation in the operation process 60

FNSFMK508 Monitor and process collateral 70

FNSFMK509 Process transaction documentation 60

FNSFMK510 Prepare trading strategies for clients 70

FNSFMK511 Apply limits when trading 60

FNSFMK512 Apply knowledge of emissions markets 70

FNSFMK601 Price financial transactions 60

FNSFMK602 Hedge financial products 70

FNSFPL401 Extract and analyse information on specified financial strategies and products

50

FNSFPL402 Prepare financial plans to set strategies and guidelines 50

FNSFPL403 Implement financial plans to predetermined guidelines 40

FNSFPL501 Comply with financial planning practice ethical and operational guidelines and regulations

50

FNSFPL502 Conduct financial planning analysis and research 50

FNSFPL503 Develop and prepare financial plan 60

FNSFPL504 Implement financial plan 50

FNSFPL505 Review financial plans and provide ongoing service 40

FNSFPL506 Determine client financial requirements and expectations 60

FNSFPL507 Provide financial planning advice 50

FNSFPL508 Conduct complex financial planning research 50

FNSFPL601 Provide technical and professional guidance 40

FNSFPL602 Determine client requirements and expectations for clients with complex needs

50

FNSFPL603 Provide comprehensive monitoring and ongoing service 40

FNSFPL604 Develop complex and innovative financial planning strategies 50

FNSFPL605 Present and negotiate complex and innovative financial plans 40

FNSFPL606 Implement complex and innovative financial plan 50

FNSIAD301 Provide general advice on financial products and services 30

FNSIAD501 Provide appropriate services, advice and products to clients 150

FNSIAD502 Provide appropriate and timely information and advice to clients 70

FNSIBK302 Provide general advice in general insurance broking products and services

40

FNSIBK401 Research, analyse and report information in insurance broking 40

FNSIBK402 Implement new or renewed insurance program for insurance broking clients

40

FNSIBK403 Place client insurances with insurer and confirm insurance cover with clients

40

FNSIBK404 Provide a claims service to an insurance broking client 50

FNSIBK405 Meet industry and legislative guidelines and organisational procedures relating to insurance broking

40

FNSIBK406 Deliver professional insurance broking services 40

FNSIBK507 Review service performance 60

FNSIBK508 Implement changes to broking client’s insurance program 60




FNSIBK512 Negotiate complex claims settlement for insurance broking client 40

FNSIBK513 Prepare submission for new business 60

FNSIBK514 Manage complex risk portfolio for a broking client 80

FNSIBK515 Monitor broking client requirements and establish loss control programs 80

FNSIBK601 Develop guidelines for broking services 80

FNSIBK602 Manage implementation of broking service support systems 100

FNSIBK603 Manage contractual, legislative and code of practice obligations and requirements

80

FNSIBK604 Manage a sales plan for insurance broking services 80

FNSIBK606 Manage compliance requirements for an insurance broking business 60

FNSIBK607 Lead ethical work practices in an insurance brokerage 80

FNSIBK608 Establish and maintain strategic networks and collaborative relationships 80

FNSIGN401 Provide technical guidance 100

FNSIGN402 Inspect quality of work 100

FNSIGN403 Estimate jobs 140

FNSIGN404 Inspect damage and develop scope of work 140

FNSIGN406 Inspect property for saleable items and determine their value 35

FNSILA501 Plan and implement loss investigation 150

FNSILA502 Evaluate collected information 150

FNSILA503 Report findings and provide guidance to involved parties 80

FNSILA504 Negotiate and effect settlement 60

FNSILA505 Provide ancillary services 60

FNSILD501 Prepare a distribution plan 60

FNSILD502 Resource a distribution plan 60

FNSILD503 Establish services to provide advice 50

FNSILD504 Implement and manage the distribution plan 50

FNSILF302 Process a life insurance application 15

FNSILF303 Issue a life insurance policy 15

FNSILF401 Contribute to the life risk underwriting process 50

FNSILF402 Settle policy payments and terminations 50

FNSILF403 Develop and maintain in-depth knowledge of products and services used by the life insurance sector

40

FNSILF404 Process requests for policy alterations and assignments 40

FNSILF405 Evaluate life insurance claims 40

FNSILF406 Collect and manage information to facilitate claims assessment 30

FNSILF407 Settle life insurance claims 40

FNSILF408 Process life insurance contract maturity and surrender payment requests 45

FNSILF501 Assess extraordinary risks 60

FNSILF502 Underwrite complex medical life risks 50

FNSILF503 Underwrite complex non-medical risks 50

FNSILF504 Manage complex life insurance claims 50

FNSILF505 Manage ongoing disability claims 50

FNSILF506 Manage group life insurance claims 60

FNSILF507 Manage group life insurance policy administration 50




FNSINC301 Work effectively in the financial services industry 30

FNSINC401 Apply principles of professional practice to work in the financial services industry

30

FNSINC402 Develop and maintain in-depth knowledge of products and services used by an organisation or sector

40

FNSINC501 Conduct product research to support recommendations 80

FNSINC502 Assess financial products and services vulnerability to money laundering and terrorism financing

80

FNSINC503 Identify situations requiring complex ethical decision making 40

FNSINC504 Apply ethical frameworks and principles to make and act on decisions 40

FNSINC601 Apply economic principles to work in the financial services industry 60

FNSINC602 Interpret and use financial statistics and tools 60

FNSINC801 Lead compliance with financial services legislation and industry codes of practice

80

FNSINC802 Develop and build effective relationships with regulators and industry bodies

80

FNSISV301 Evaluate risk for renewal business 30

FNSISV302 Process alteration to insurance policy 20

FNSISV303 Issue contract of insurance 20

FNSISV304 Issue insurance renewal advice 10

FNSISV305 Issue insurance cancellation advice 10

FNSISV306 Receive and record or register a claim 20

FNSISV307 Follow organisation procedures to process claim 10

FNSISV308 Process facultative and treaty reinsurance claim 40

FNSISV309 Settle claims 40

FNSISV310 Process insurance claims payments 20

FNSISV401 Evaluate risk for new business 40

FNSISV402 Underwrite new business 50

FNSISV403 Survey potential risk exposure 100

FNSISV404 Underwrite renewal business 50

FNSISV405 Analyse insurance claims 60

FNSISV406 Use specialist terminology in insurance claims 30

FNSISV407 Use medical terminology in an insurance context 35

FNSISV501 Issue contracts of insurance covering non-routine and complex situations 50

FNSISV502 Review operational performance of the portfolio 100

FNSISV503 Undertake post-loss risk management 100

FNSISV504 Negotiate treaty reinsurance 40

FNSISV505 Determine risk rating for investment and insurance products 50

FNSISV506 Investigate insurance claims 60

FNSISV507 Implement claim recovery procedures 50

FNSISV508 Review and advise on claims costs, policies and procedures 60

FNSISV509 Analyse financial, medical and psychological claims assessments 60

FNSISV510 Manage non-routine and complex claims 50

FNSISV511 Settle non-routine and complex claims 30




FNSISV512 Work with legal teams to resolve complex claims 80

FNSISV513 Provide decisions on legal liability and indemnity of a claim 60

FNSISV514 Review and update claim reserves in portfolio 40

FNSISV515 Evaluate and report on status of claims portfolio 50

FNSISV516 Allocate authorities and guidelines for distribution 80

FNSISV517 Review claims settlement policies and procedures 60

FNSMCA301 Collect debts 40

FNSMCA302 Repossess property 40

FNSMCA303 Serve legal process 40

FNSMCA304 Locate subjects 15

FNSMCA401 Develop and document case recommendations 20

FNSMCA402 Initiate legal recovery of debts 40

FNSORG301 Administer fixed asset register 50

FNSORG401 Conduct individual work within a compliance framework 40

FNSORG501 Develop and manage a budget 80

FNSORG502 Develop and monitor policy and procedures 50

FNSORG503 Develop a resource plan 50

FNSORG504 Monitor and supervise work practices to meet financial services regulatory requirements

60

FNSORG505 Prepare financial reports to meet statutory requirements 40

FNSORG506 Prepare financial forecasts and projections 70

FNSORG507 Manage client service and business information 120

FNSORG508 Analyse and comment on management reports 40

FNSORG601 Negotiate to achieve goals and manage disputes 50

FNSORG602 Develop and manage financial systems 60

FNSORG603 Establish and prepare operational guidelines in a financial services organisation

50

FNSORG604 Establish outsourced services and monitor performance 50

FNSPAY501 Process salary packaging arrangements and additional allowances in payroll

55

FNSPAY502 Process superannuation payments in payroll 30

FNSPAY503 Process complex employee terminations in payroll 40

FNSPAY504 Interpret and apply knowledge of industrial regulations relevant to payroll

55

FNSPAY505 Interpret and apply knowledge of taxation systems relevant to payroll 40

FNSPIM301 Process benefit payments 30

FNSPIM302 Determine claim liability 20

FNSPIM303 Work within the personal injury management sector 35

FNSPIM304 Assess and determine ongoing entitlements 60

FNSPIM401 Plan and implement rehabilitation and return to work and health strategies

80

FNSPIM403 Educate clients on personal injury management issues 60

FNSPIM404 Assist clients with job placement 70

FNSPIM405 Facilitate a return to work 60




FNSPIM406 Develop and maintain knowledge of personal injury management insurance

40

FNSPIM407 Register policy 30

FNSPIM408 Renew and maintain policy 20

FNSPIM409 Maintain customer relationship 25

FNSPIM410 Collect, assess and use information 10

FNSPIM413 Assist with preparations for conciliation and review hearings 35

FNSPIM414 Manage personal injury claims 60

FNSPIM415 Manage personal injury case loads 60

FNSPIM416 Work effectively in the medical indemnity sector 35

FNSPIM417 Analyse medical indemnity claims 70

FNSPIM501 Develop a return to work or injury management strategy 80

FNSPIM502 Facilitate workplace assessment with stakeholders for personal injury cases

60

FNSPIM503 Represent personal injury management agent or insurer at reconciliation and review hearings

50

FNSPIM504 Manage impairment benefit claims 60

FNSPIM505 Use medical knowledge in the management of personal injury claims 40

FNSPIM506 Promote the health benefits of returning to work 30

FNSPIM507 Manage complex return to work cases 40

FNSPIM508 Evaluate and improve return to work program within an organisation 40

FNSPIM509 Comply with regulatory frameworks 60

FNSPIM510 Implement informed decision making 50

FNSPIM511 Facilitate setting and achievement of goals 80

FNSPIM512 Negotiate settlements for medical indemnity claims 60

FNSPRM601 Establish, supervise and monitor practice systems to conform with legislation and regulations

60

FNSPRM602 Improve the practice 60

FNSPRM603 Grow the practice 60

FNSPRM605 Establish or review marketing, client services and supplier relationships 80

FNSPRM606 Establish or review human resources, administration and information support

80

FNSPRT301 Establish entitlements to an intestate estate 30

FNSPRT302 Administer a non-complex estate 50

FNSPRT303 Administer a trust with non-complex matters 50

FNSPRT402 Prepare a will 50

FNSPRT403 Administer a complex estate 60

FNSPRT404 Administer a trust dealing with complex matters 60

FNSPRT405 Establish powers of attorney or financial administration orders 50

FNSPRT406 Administer powers of attorney or financial administration orders 50

FNSPRT407 Investigate and substantiate entitlement in an intestate estate 40

FNSPRT501 Advise clients on trust structures 60

FNSPRT502 Advise clients in estate planning 30

FNSPRT503 Assess, allocate and supervise work within the personal trustee sector 60




FNSPRT504 Apply knowledge of the regulatory environment relevant to trustee organisations

50

FNSPRT505 Develop and maintain knowledge of financial services and assets 60

FNSPRT506 Develop understanding of traditional trustee services 50

FNSPRT507 Apply principles of fiduciary duty, substituted decision making and ethical decision making

50

FNSPRT508 Administer a charitable trust 60

FNSRSK401 Implement risk management strategies 40

FNSRSK501 Undertake risk identification 40

FNSRSK502 Assess risks 40

FNSRSK601 Develop and implement risk mitigation plan 50

FNSRSK602 Determine and manage risk exposure strategies 50

FNSRTS301 Provide customer service in a retail agency 30

FNSRTS302 Handle foreign currency transactions 60

FNSRTS303 Balance retail transactions 30

FNSRTS304 Administer debit card services 30

FNSRTS305 Process customer accounts 50

FNSRTS306 Process customer transactions 50

FNSRTS307 Maintain Automatic Teller Machine (ATM) services 10

FNSRTS308 Balance cash holdings 10

FNSRTS309 Maintain main bank account 30

FNSRTS401 Manage credit card services 40

FNSRTS402 Prepare government returns and reports 15

FNSSAM301 Identify opportunities for cross-selling products and services 25

FNSSAM401 Sell financial products and services 30

FNSSAM402 Implement a sales plan 50

FNSSAM403 Prospect for new clients 30

FNSSAM501 Apply advanced selling techniques to selling of financial products and services

50

FNSSAM502 Assess market opportunities 50

FNSSAM503 Monitor market opportunities 50

FNSSAM601 Monitor performance in sales of financial products or services 20

FNSSAM602 Identify and evaluate marketing opportunities in the financial services industry

80

FNSSAM603 Tailor financial products to meet customer needs 50

FNSSAM604 Establish agreements with intermediaries for product distribution 80

FNSSMS401 Process self-managed superannuation contribution 40

FNSSMS501 Invest self-managed superannuation funds assets 60

FNSSMS502 Manage changes to fund structure 50

FNSSMS503 Manage administration activities of a superannuation fund 70

FNSSMS504 Meet self-managed superannuation funds compliance requirements 50

FNSSMS505 Support trustee in the selection and performance monitoring outsourced services

50

FNSSMS601 Provide advice in self-managed superannuation funds 100




FNSSMS602 Consider taxation requirements when advising in self-managed superannuation funds

80

FNSSMS603 Apply legislative and operational requirements to advising in self-managed superannuation funds

120

FNSSUP301 Process superannuation fund payments 40

FNSSUP302 Establish, maintain and process superannuation records 30

FNSSUP303 Process superannuation contributions 20

FNSSUP304 Process superannuation rollover benefits 20

FNSSUP305 Implement member investment instructions 40

FNSSUP306 Terminate superannuation plans 40

FNSSUP401 Process complex superannuation benefit or insurance claim 40

FNSSUP402 Assist in meeting superannuation compliance requirements 50

FNSSUP404 Establish and customise employer accounts 30

FNSSUP406 Establish and maintain fund or plan 70

FNSSUP407 Assess complex superannuation benefit or insurance claim 70

FNSSUP408 Participate in fund review practices 50

FNSSUP409 Provide specialist retirement income stream information to clients 50

FNSSUP410 Establish and administer retirement income streams 70

FNSSUP411 Terminate retirement income streams 70

FNSSUP412 Determine impact of social security entitlements on retirement income 70

FNSSUP413 Apply knowledge of retirement planning issues when dealing with clients 50

FNSSUP414 Develop and apply knowledge of aged care 50

FNSSUP501 Supervise complaints procedures 50

FNSSUP502 Supervise insurer liaison 50

FNSSUP503 Develop client relationships with employers and establish superannuation systems

60

FNSSUP504 Provide advanced customer service to superannuation clients 50

FNSSUP505 Produce reports for superannuation 80

FNSSUP506 Supervise and monitor operational guidelines in a superannuation organisation

50

FNSSUP507 Review compliance with regulatory and contractual requirements 80

FNSSUP508 Provide effective information to members 60

FNSSUP509 Work within a defined benefit fund 50

FNSSUP510 Supervise insurance tender process 50

FNSSUP601 Liaise with and support trustees 60

FNSSUP602 Manage official complaints procedures and proceedings 70

FNSSUP603 Integrate investment strategy with fund operations 80

FNSTPB401 Complete business activity and instalment activity statements 50

FNSTPB402 Establish and maintain payroll systems 45

FNSTPB503 Apply legal principles in consumer and contract law 60

FNSTPB504 Apply legal principles in corporations and trust law 60

FNSTPB505 Apply legal principles in property law 60

FNSTPB506 Apply taxation requirements when providing tax (financial) advice services

60




FNSTPB507 Apply legal principles in commercial law when providing tax (financial) advice services

60

Errata

Please note: the following units are deleted units which, due to an error, still appear on training.gov (TGA). They are therefore listed here to ensure this Purchasing Guide does not conflict with TGA, however, they will be deleted from the Victorian Purchasing Guide when the error is corrected on TGA.

FNSPIM412 Participate in formal communication processes

FNSPRM604 Prepare, supervise and monitor application of practice guidelines



SAMPLE TRAINING PROGRAMS

The following pages list a range of Sample Training Programs across the different qualification levels within the Financial Services Training Package to demonstrate how units might be packaged to meet a particular vocational outcome.

Occupation Non-specific

Qualification Title

Certificate II in Financial Services

Qualification Code

FNS20115

Description This sample training program is intended to meet the financial literacy and basic financial skill needs of remote and indigenous communities or new entrants wishing to build potential pathways into the industry, particularly through VET in Schools programs.

Unit Code Unit Title Hours

Core

BSBWHS201 Contribute to health and safety of self and others 20

BSBWOR203 Work effectively with others 15

BSBWOR204 Use business technology 20


Electives

FNSFLT201 Develop and use a personal budget 20

FNSFLT203 Develop knowledge of debt and consumer credit 25

FNSFLT205 Develop knowledge of the Australian financial system and markets 40

FNSRTS301 Provide customer service in a retail agency 30

Total 200



Occupation Trainee Public Trust Officer

Qualification Title

Certificate III in Financial Services

Qualification Code

FNS30115

Description This sample training program is appropriate for a person working in the financial services industry as a trainee public trust officer.


Core





Elective

FNSSAM301 Identify opportunities for cross-selling products and services 25


BSBCUS403 Implement customer service standards 30

FNSPRT301 Establish entitlements to an intestate estate 30

FNSPRT302 Administer a non-complex estate 50

FNSPRT303 Administer a trust with non-complex matters 50

FNSPRT405 Establish powers of attorney of financial administration orders 50


BSBGOV403 Analyse financial reports and budgets 50

Total 480



Occupation/work function

Assistant Case Manager

Qualification Title

Certificate III in Personal Injury Management

Qualification Code

FNS30215

Description This sample training program is appropriate for a person working in the Personal Injury Management industry as an assistant case manager or case manager (low risk/medical and like).

BSBCUS301 Deliver and monitor a service to customers 35

BSBWOR404 Develop work priorities 40

FNSPIM301 Process benefit payments 30

FNSPIM302 Determine claim liability 20

FNSPIM303 Work within the personal injury management sector 35

FNSPIM304 Assess and determine ongoing entitlements 60


Elective



BSBCMM301 Process customer complaints 30

CHCTC302B Provide client-centred telephone counselling 60



Total 475



Occupation Accounts Clerk

Qualification Title

Certificate III in Accounts Administration

Qualification Code

FNS30317

Description This sample training program is appropriate for a person working in the Financial Services industry as an accounts clerk


Core

BSBITU306 Design and produce business documents 80

BSBWRT301 Write simple documents 30

FNSACC304 Conduct business activities using a computerised accounting system 40



FNSACC313 Perform financial calculations 30


Electives

BSBITU304 Produce spreadsheets 35

FNSRTS309 Maintain main bank account 30

BSBRKG304 Maintain business records 30


Total 440



Occupation Mercantile Agent (Process Serving)

Qualification Title Certificate III in Mercantile Agents

Qualification Code

FNS30415

Description This sample training program is appropriate for a person working in the mercantile agents sector as a mercantile agent (process serving)


Core

BSBFIA301 Maintain financial records 60

BSBFIA401 Prepare financial reports 50




FNSMCA301 Collect debts 40

FNSMCA303 Serve legal process 40

FNSMCA304 Locate subjects 15

Elective

FNSMCA302 Repossess property 40

Elective aligned at Cert IV level


General Elective

BSBPMG408 Apply contract and procurement procedures 30

BSBCOM402 Implement processes for the management of a breach in compliance requirements

20

Total 380



Occupation Assistant / new entrant in the insurance industry; typically working in claims handling or administration and requiring Tier 2 RG146 compliance.

Qualification Title

Certificate III in General Insurance

Qualification Code

FNS30511

Description This sample training program is appropriate for a person working in the insurance industry in general insurance and may meet ASIC requirements for Tier 2 general insurance through selected electives. Possible work functions may include: • processing and issuing policies • processing and settling claims • responding to customer enquiries and maintaining customer database.


Core






40

Group A

FNSISV306 Receive and record or register a claim 20

FNSISV307 Follow organisation procedures to process claim 10

FNSISV310 Process insurance claims payments 20



Group B

BSBCUE203 Conduct customer engagement 100


BSBRKG304 Maintain business records 30

Total 435




Assistant insurance broker

Qualification Title

Certificate III in Insurance Broking

Qualification Code

FNS30615

Description This sample training program is appropriate for a person working in the insurance industry as an assistant insurance broker.


Core

BSBCUE404 Collect, analyse and record information 40


FNSIBK402 Implement new or renewed insurance program for insurance broking clients

40

FNSIBK403 Place client insurances with insurer and confirm insurance cover with clients

40

FNSIBK404 Provide a claims service to an insurance broking client 50


Elective

BSBWOR301 Organise personal work priorities and development 30



BSBCUE304 Provide sales solutions to customers 40


BSBCUE307 Work effectively in customer engagement 30

Total 465



Occupation/Work function

Credit/Lending Officer

Qualification Title

Certificate IV in Credit Management

Qualification Code

FNS40115

Description This sample training program is appropriate for a person working in the Financial Services industry as a credit/lending officer.


Core



FNSCRD403 Manage and recover bad and doubtful debts 30

FNSCRD404 Utilise the legal process to recover outstanding debt 30

FNSCRD405 Manage overdue customer accounts 30



30


FNSRSK401 Implement risk management strategies 40

Elective



BSBWOR501 Manage personal work priorities and professional development 60

Total 415



Occupation/ Work Function

BAS Agent/Contract Bookkeeper

Qualification Title

Certificate in Accounting and Bookkeeping

Qualification Code

FNS40217

Description This sample training program is appropriate for a person working as a BAS Agent or Contract Bookkeeper in the Financial Services industry


Core


BSBSMB412 Introduce cloud computing into business operations 50



FNSACC408 Work effectively in the accounting and bookkeeping industry 40

FNSACC416 Set up and operate a computerised accounting system 80

FNSTPB401 Complete business activity and instalment activity statements 50


Elective

FNSACC414 Prepare financial statements for non-reporting entities 60


BSBITU304 Produce spreadsheets 35


BSBSMB405 Monitor and manage small business operations 45

Total: 665




Para Planner or Customer Service Officer

Qualification Title

Certificate IV in Financial Practice Support

Qualification Code

FNS40715

Description This sample training program is appropriate for a person working in the Financial Services industry as a para-planner or customer service officer (not providing financial advice)

Notes The core units meet Tier 2 status Australian Securities and Investments Commission (ASIC) accreditation requirements for providing limited financial products advice. Conditions relating to this should be obtained from ASIC.


Core




50

FNSFPL402 Prepare financial plans to set strategies and guidelines 50

FNSFPL403 Implement financial plans to predetermined guidelines 40

FNSFPL501 Comply with financial planning practice ethical and operational guidelines and regulations

50


30

Electives





Total 695



Occupation Finance/Mortgage Broker

Qualification Title

Certificate IV in Finance and Mortgage Broking

Qualification Code

FNS40815

Description This sample training program is appropriate for a person working in the Finance/Mortgage Broking Industry as a finance/mortgage broker.


Core

BSBITU306 Design and produce business documents 80

FNSCRD301 Process applications for credit 20






30


40

Electives



50

FNSFMB501 Settle applications and loan arrangements in the finance and mortgage broking industry

30

FNSSAM403 Prospect for new clients 30

Total 530




Customer Service Officer - Contributions Team

Qualification Title

Certificate IV in Superannuation

Qualification Code

FNS40915

Description This sample training program is appropriate for a person working in the Superannuation industry as a customer service officer


Core




30

Group A


FNSSUP508 Provide effective information to members 60

FNSSUP301 Process superannuation fund payments 40

FNSSUP401 Process complex superannuation benefit or insurance claim 40

FNSSUP402 Assist in meeting superannuation compliance requirements 50

FNSSUP403 Administer retirement income streams 50

FNSSUP408 Participate in fund review practices 50


Group B

BSBWRT401 Write complex documents 50

From elsewhere in FNS R1 Training Package


Total 565



Occupation / Work Function

Operations staff

Qualification Title

Certificate IV in Financial Markets Operations

Qualification Code

FNS41115

Description This sample training program is appropriate for persons working in the Financial Services sector as operations staff in financial markets back office operations.


Core

BSBCOM501 Identify and interpret compliance requirements 20

BSBFIA301 Maintain financial records 60

BSBRSK401 Identify risk and apply risk management processes 50


FNSACM401 Evaluate and authorise payment requests 10

FNSFMK401 Reconcile financial transactions 20

FNSFMK402 Develop and maintain knowledge of financial markets products 40


FNSFMK504 Complete confirmation and settlement processes 40


30

Electives

BSBITU402 Develop and use complex spreadsheets 50

BSBWOR401A Establish effective workplace relationships 50

FNSFMK403 Interpret financial markets information 40



Total 650




Claims consultant

Qualification Title

Certificate IV in General Insurance

Qualification Code

FNS41415

Description This sample training program is appropriate for a person working in the Insurance industry as a claims consultant.


Core


BSBLDR402 Lead effective workplace relationships 50


30


40

Electives


FNSISV401 Evaluate risk for new business 40






Unit from elsewhere in FNS Financial Services Training Package


Total 630



Occupation Life insurance claims consultant

Qualification Title

Certificate IV in Life Insurance

Qualification Code

FNS41515

Description This sample training program is appropriate for a person working in the life insurance industry as a life insurance claims consultant.


Core



40

Electives

FNSCUS403 Deliver a professional service to customers 35


FNSCUS301 Respond to customer enquiries 25

FNSILF401 Contribute to the life risk underwriting process 50

FNSILF404 Process requests for policy alterations and assignments 40

FNSILF405 Evaluate life insurance claims 40

FNSILF406 Collect and manage information to facilitate claims assessment 30

FNSILF407 Settle life insurance claims 40

FNSILF504 Manage complex life insurance claims 50

FNSILF505 Manage ongoing disability claims 50

FNSILF506 Manage group life insurance claims 60

Total 520



Occupation Insurance broking team leader

Qualification Title

Certificate IV in Insurance Broking

Qualification Code

FNS41715

Description This sample training program is appropriate for a person working in the insurance industry as an insurance broking team leader.


Core

FNSIBK401 Research, analyse and report information in insurance broking 40

FNSIBK405 Meet industry and legislative guidelines and organisational procedures relating to insurance broking

40



Electives



BSBMGT401 Show leadership in the workplace 50

BSBSMB407 Manage a small team 40

BSBCUS401 Coordinate implementation of customer service strategies 40


BSBMGT402 Implement operational plan 40


Total 490




Team leader

Qualification Title

Certificate IV in Financial Services

Qualification Code

FNS41815

Description This sample training program is appropriate for a person working in the insurance industry as a team leader.


Core


30

Electives






40

BSBMGT401 Show leadership in the workplace 50

BSBLDR403 Lead team effectiveness 60

BSBRES401 Analyse and present research information 40





Total 535



Occupation Senior Lending Officer

Qualification Title

Certificate IV in Banking Services

Qualification Code

FNS42015

Description This sample training program is appropriate for a person working in the retail banking industry as a senior loans officer / loans manager.


Core





30


40

Group B Lending




Group D General





Total 385




Case Manager (High Risk or Long Tail)

Qualification Title Certificate IV in Personal Injury Management

Qualification Code

FNS42115

Description This sample training program is appropriate for a person working in the Personal Injury Management industry as a high risk or long tail case manager


Core



FNSPIM409 Maintain customer relationship 25

Electives

Group A Claims Management


FNSPIM403 Educate clients on personal injury management issues 60



Electives

FNSPIM401 Plan and implement rehabilitation and return-to-work and health strategies

80

FNSPIM405 Facilitate a return to work 60

CHCCOM002 Use communication to build relationships 55

FNSPIM413 Assist with preparations for conciliation and review hearings 35

BSBPMG522 Undertake project work 60


Total 680



Occupation Trust Officer (Client facing)

Qualification Title

Certificate IV in Personal Trust Administration

Qualification Code

FNS42215

Description This sample training program is appropriate for a person working in the trustee services industry as a trust officer (client facing).


Core


30

FNSPRT402 Prepare a will 50

FNSPRT403 Administer a complex estate 60

FNSPRT404 Administer a trust with complex matters 60

FNSPRT405 Establish powers of attorney of financial administration orders 50



Electives


FNSPRT407 Investigate and substantiate entitlement in an intestate estate 40

BSBREL402 Build client relationships and business networks 50


Total 530




Assistant Accountant/Senior Bookkeeper

Qualification Title

Diploma of Accounting

Qualification Code

FNS50217

Description This sample training program is appropriate for a person working in the Financial Services industry as an assistant accountant/senior bookkeeper.

Unit Title Unit Title Hours

Core







Elective


FNSPAY501 Process salary packaging arrangements and additional allowances in payroll

55




Total: 615




Owner - Mortgage Broker

Qualification Title

Diploma of Finance and Mortgage Broking Management

Qualification Code

FNS50315

Description This sample training program is suitable for a person working in the financial services industry as an owner of a mortgage broking business


Core



50




FNSFMB502 Identify and develop broking options for clients with complex needs 60

FNSFMB503 Present broking options to client with complex needs 50

FNSFMB504 Implement complex loan structures 50



30

Electives


BSBMGT502 Manage people performance 70


BSBMGT605 Provide leadership across the organisation 60

FNSPRM603 Grow the practice 60

Total: 765




Payroll Officer

Qualification Title

Diploma of Payroll Services

Qualification Code

FNS50417

Description This sample training program is appropriate for a person working as a Payroll Officer

Unit Title Unit Title Hours

Core

BSBFIM502 Manage payroll 30



30

FNSPAY501 Process salary packaging arrangements and additional allowances in payroll 55

FNSPAY502 Process superannuation payments in payroll 30


FNSPAY504 Interpret and apply knowledge of industrial regulations relevant to payroll 55

FNSPAY505 Interpret and apply knowledge of taxation systems relevant to payroll 40

Electives


BSBHRM507 Manage separation or termination 50

BSBHRM505 Manage remuneration and employee benefits 60

Total: 485



Occupation Junior Adviser/Associate Adviser

Qualification Title

Diploma of Financial Planning

Qualification Code

FNS50615

Description This sample training program is appropriate for a person working in the financial planning industry as a junior adviser/associate adviser.

Notes This is a licensed occupation and core units in this qualification meet Australian Securities and Investments Commission (ASIC) requirements for Tier 1 status.


Core

BSBITU402 Develop and use complex spreadsheets 50

FNSASICZ503* Provide advice in financial planning 50

FNSFPL501† Comply with financial planning practice ethical and operational guidelines and regulations

50

FNSFPL502† Conduct financial planning analysis and research 50

FNSFPL503† Develop and prepare financial plan 60

FNSFPL504† Implement financial plan 50

FNSFPL505† Review financial plans and provide ongoing service 40

FNSFPL506 Determine client financial requirements and expectations 60


30

Electives







Total 860

*UNIT HAS PRE-REQUISITES WHICH ARE INCLUDED IN THIS SAMPLE TRAINING PROGAM INDICATED WITH THIS SYMBOL †




Team Leader / member of a superannuation operations team

Qualification Title

Diploma of Superannuation

Qualification Code

FNS50715

Description This sample training program is appropriate for a person working in the Superannuation/Financial Services industries as a team leader/member of a superannuation operations team


Core


30


40

Electives

FNSASICU503 Provide advice in superannuation 50






FNSSUP502 Supervise insurer liaison 50

FNSSUP506 Supervise and monitor operational guidelines in a superannuation organisation

50



60

Total 805




Risk Management Coordinator employed in local government

Qualification Title

Diploma of Integrated Risk Management

Qualification Code

FNS50811

Description This sample training program is appropriate for a person working in the Financial Services sector as a risk management coordinator


Core


BSBRSK501 Manage risk 60



Electives


BSBWOR401 Establish effective workplace relationships 50

BSBCOM402 Implement processes for the management of a breach in compliance requirements

20

BSBMGT517 Manage operational plan 60


BSBPMG521 Manage project integration 60

BSBCOM501 Identify and interpret compliance requirements 20

BSBCOM401 Organise and monitor the operation of compliance management system 50

Total 550




Team Leader (Contact Centre), Branch Managers, Contact Centre Managers, Small Business Banking Manager

Qualification Title

Diploma of Banking Services Management

Qualification Code

FNS50915

Description This sample training program is appropriate for a person working in the Financial Services industry in banking or related organisations involving team leader or manager roles in branch environments, sales and marketing, small business banking, commercial and retail lending, customer contact service centre management.


Core

BSBINM401 Implement workplace information system 40




50


30

Electives

BSBSLS502 Lead and manage a sales team 60

FNSSAM503 Monitor market opportunities 50


50

FNSBNK501 Manage banking and service strategy for small business customers 60

FNSBNK402 Align banking products with the needs of small business customers 60


FNSCUS504 Manage premium customer relationships 60

Total Hours 635




Client Adviser in Managed Investments

Qualification Title

Diploma of Financial Markets

Qualification Code

FNS51011

Description This sample training program is appropriate for a person working in the Financial Services industry as a client adviser in managed investments.


Core



30


BSBCOM406 Conduct work within a compliance framework 30

Electives






Total 495




Technical claims consultant

Qualification Title Diploma of General Insurance

Qualification Code

FNS51115

Description This sample training program is appropriate for a person working in the insurance industry as a technical claims consultant


Core


30


40

Group A Claims management

FNSISV510 Manage non-routine and complex claims 50

FNSISV511 Settle non-routine and complex claims 30

Group B Underwriting management

FNSISV501 Issue contracts of insurance covering non-routine and complex situations 50

FNSISV502 Review operational performance of the portfolio 100

FNSISV504 Negotiate treaty reinsurance 40

Group E Risk management

BSBWHS404 Contribute to WHS hazard identification, risk assessment and risk control 60



FNSISV503 Undertake post-loss risk management 100

Group H General


Total 605



Occupation Insurance broker

Qualification Title

Diploma of Insurance Broking

Qualification Code

FNS51215

Description This sample training program is appropriate for a person working in the insurance industry as an insurance broker.


Core


FNSIBK507 Review service performance 60

FNSIBK508 Implement changes to broking client's insurance program 60

FNSIBK512 Negotiate complex claims settlement for insurance broking client 40

FNSIBK513 Prepare submission for new business 60

FNSIBK514 Manage complex risk portfolio for a broking client 80

FNSIBK515 Monitor broking client requirements and establish loss-control programs 80

Electives

FNSASICY503* Provide advice in insurance broking 50


BSBWOR502 Lead and manage team effectiveness 60

Total 590




Senior Claims Officer/ Case Officer

Qualification Title

Diploma of Life Insurance

Qualification Code

FNS51315

Description This sample training program is appropriate for a person working as a senior claims officer analysing claims and settling valid claims by processing payments


Core


40

Electives

FNSASICM503 Provide Tier 1 personal advice in life insurance 50

FNSASICX503 Provide advice in life insurance 50

FNSCMP501 Comply with financial services legislation 80




FNSISV515 Evaluate and report on status of claims portfolio 50

FNSISV517 Review claims settlement policies and procedures 60



FNSILD501 Prepare a distribution plan 60

Total Hours 825




Loss Adjusting Manager of small loss adjusting business.

Qualification Title

Diploma of Loss Adjusting

Qualification Code

FNS51410

Description This sample training program is suitable for a person working as a loss adjusting manager in a small loss adjusting business.


Core

BSBWHS404 Contribute to WHS hazard identification, risk assessment and risk control 60

FNSIGN404 Inspect damage and develop scope of work 140

FNSILA501 Plan and implement loss investigation 150

FNSILA502 Evaluate collected information 150

FNSILA503 Report findings and provide guidance to involved parties 80

FNSILA504 Negotiate and effect settlement 60


Group A Manage operations

BSBCOM603 Plan and establish compliance management systems 50


FNSILA505 Provide ancillary services 60

Group B Manage client relationships

BSBCUS501 Manage quality customer service 40


Total Hours 980



Occupation Credit Manager

Qualification Title

Diploma of Credit Management

Qualification Code

FNS51515

Description This sample training program is appropriate for a person working in the Financial Services industry as a credit manager.


Core

BSBRSK501 Manage risk 60

FNSCRD501 Respond to personal insolvency situations 40

FNSCRD504 Manage the credit relationship 40

FNSCRD505 Respond to corporate insolvency situations 40


30



Electives





FNSORG507 Manage client service and business information 120

Total 610




Securitisation professional

Qualification Title

Diploma of Securitisation

Qualification Code

FNS51615

Description This sample training program is appropriate for a person working in the securitisation sector in specialist job roles such as an issuer, tax specialist, auditor, rating agent, insurer and guarantor or trustee and originator.


Core



FNSFMK601 Price financial transactions 60


30


40



FNSSAM603 Tailor financial products to meet customer needs 50

Electives

BSBINM401 Implement workplace information system 40

BSBSUS501 Develop workplace policy and procedures for sustainability 50



Total 650



Occupation/Work Function

Branch Manager

Qualification Title Diploma of Financial Services

Qualification Code

FNS51815

Description This sample training program is appropriate for persons working in the Financial Services sector as a branch manager.


Core


30

Electives



FNSSAM502 Assess market needs 50


50



BSBCOM503 Develop processes for the management of breaches in compliance requirements

30



Total 575



Occupation Team leader/Senior case manager

Qualification Title

Diploma of Personal Injury and Disability Insurance Management

Qualification Code

FNS51915

Description This sample training program is appropriate for a person working in the Personal Injury Management industry as a team leader or senior case manager.


Core

FNSCUS503 Review business performance 50

FNSPIM509 Comply with regulatory frameworks 60


Electives

FNSPIM505 Use medical knowledge in the management of personal injury claims 40


FNSISV509 Analyse financial, medical and psychological claims assessments 60

BSBLED401 Develop teams and individuals T 40

MSAPMSUP390 Use structured problem solving tools 40

TAEDEL402 Plan, organise and facilitate learning in the workplace 25

BSBCMM401 Make a presentation 30



Total 585



Occupation Senior Trust Administrator

Qualification Title

Diploma of Personal Trusts

Qualification Code

FNS52015

Description This sample training program is appropriate for a person working in the Personal Trust Administration industry as a trust and estate manager.


Core


30

FNSPRT504 Apply knowledge of the regulatory environment relevant to trustee organisations

50


FNSPRT506 Develop understanding of traditional trustee services 50

FNSPRT507 Apply principles of fiduciary duty, substituted decision making and ethical decision making

50

Electives

FNSPRT501 Advise clients on trust structures 60

FNSPRT404 Administer a trust with complex matters 60

FNSPRT508 Administer a charitable trust 60

FNSPRT502 Advise clients in estate planning 30

FNSPIM510 Implement informed decision making 50


FNSORG601 Negotiate to achieve goals and manage disputes 50


50

Total 640



Occupation Insurance broking manager

Qualification Title

Advanced Diploma of Insurance Broking

Qualification Code

FNS60115

Description This sample training program is appropriate for a person working in the Insurance industry as an insurance broking manager.


Core

FNSIBK601 Develop guidelines for broking services 80

FNSIBK602 Manage implementation of broking service support systems 100

FNSIBK604 Manage a sales plan for insurance broking services 80

FNSIBK607 Lead ethical work practices in an insurance brokerage 80

Electives

Group A

FNSIBK603 Manage contractual, legislative and code of practice obligations and requirements

80

Group B



BSBMGT616 Develop and implement strategic plans 80

BSBMGT617 Develop and implement a business plan 60

Unit from another endorsed training package or accredited course at Advanced Diploma level

BSBMKG609 Develop a marketing plan 50

Total 730




Tax Agent

Qualification Title

Advanced Diploma of Accounting

Qualification Code

FNS60217

Description This sample program is appropriate for a person who wishes to work towards being a Registered Tax Agent


Core

FNSACC624 Monitor corporate governance activities 60


FNSINC602 Interpret and use financial statistics and tools 60

Electives







FNSTPB503 Apply legal principles in consumer and contract law 60



FNSACC601 Prepare and administer tax documentation for legal entities 80

FNSACC603 Implement tax plans and evaluate tax obligations 60

Total 850




Senior Financial Planner

Qualification Title

Advanced Diploma of Financial Planning

Qualification Code

FNS60415

Description This sample training program is appropriate for a person working as a financial planner who provides a comprehensive range of financial planning services across a variety of product environments, including those involving complex issues and/or innovative strategies.

Notes The above work is subject to Australian Securities and Investments Commission (ASIC) regulation and licensing. This qualification has entry requirements - see Training Package for details.


Core


FNSFPL601 Provide technical and professional guidance 40

FNSFPL602 Determine client requirements and expectations for clients with complex needs

50

FNSFPL603 Provide comprehensive monitoring and ongoing service 40

FNSFPL604 Develop complex and innovative financial planning strategies 50

FNSFPL605 Present and negotiate complex and innovative financial plans 40

FNSFPL606 Implement complex and innovative financial plan 50


60

Electives




Total 640




Risk Manager: Superannuation risk and compliance

Qualification Title

Advanced Diploma of Superannuation

Qualification Code

FNS60515

Description This sample training program is appropriate for a person working in the Superannuation and Financial Services industries as a risk manager: superannuation risk and compliance


Core

FNSCUS601 Establish, manage and monitor key relationships 50


30

Group B Fund Trustee

FNSSUP601 Liaise with and support trustees 60

FNSSUP602 Manage official complaints procedures and proceedings 70

FNSSUP603 Integrate investment strategy with fund operations 80

Group D Organisational Support

BSBCOM602 Develop and create compliance requirements 50


FNSORG604 Establish outsourced services and monitor performance 50


Group E General


60


BSBINM601 Manage knowledge and information 80

Total 680



Occupation Call Centre Manager

Qualification Title

Advanced Diploma of Banking Services Management

Qualification Code

FNS60615

Description This sample training program is appropriate for a person working in the retail banking industry as a call centre manager.


Core




BSBMGT608 Manage innovation and continuous improvement 70

BSBSMB409 Build and maintain relationships with small business stakeholders 20


30

FNSSAM601 Monitor performance in sales of financial products or services 20

FNSSAM602 Identify and evaluate marketing opportunities in the financial services industry

80

Electives

BSBCUE504 Integrate customer engagement within the organisation 60

FNSORG501 Develop and manage a budget 80

BSBINN601 Lead and manage organisational change 60

BSBWHS303 Participate in WHS hazard identification, risk assessment and risk control 50

BSBCUE607 Manager customer contact centre staffing 80

BSBCUE606 Forecast and plan using customer engagement traffic information analysis 100

Total 820




Responsible Manager (financial advising)

Qualification Title Advanced Diploma of Financial Licensing Management

Qualification Code

FNS60715

Description This sample training program is appropriate for a person working in the retail financial advising industry as a responsible manager (financial advising).


Core





60

FNSPRM606 Establish or review human resources, administration and information support 80

Electives






60

Total 645




Risk Manager employed to mitigate risk in a manufacturing company

Qualification Title Advanced Diploma of Integrated Risk Management

Qualification Code FNS60815

Description This sample training program is appropriate for persons working in the Financial Services industry in a financial services or other industry organisation in a senior risk management role involving managing risk in operational areas, strategic planning, controlling fraud and assessing project management risk.


Core

BSBCOM602 Develop and create compliance requirements 50




Electives

FNSACC609 Evaluate financial risk 40


BSBWHS503 Contribute to the systematic management of WHS risk 40

BSBWHS504 Manage WHS risks 50


BSBWHS606 Conduct a WHS audit 40


60

BSBPMG608 Direct risk management of a project program 50

Total 580



Occupation AML & Sanctions Compliance Officer/Manager

Qualification Title

Graduate Diploma of Anti-money Laundering and Counter Terrorism Financing

Qualification Code

FNS80115

Description This sample training program is appropriate for a person working in the financial services industry as AML & Sanctions Compliance Officer/Manager.


Core

FNSAML801 Design an anti-money and counter terrorism financing program 90

FNSAML802 Design and assess controls to monitor money-laundering and terrorism financing risk

80

FNSAML803 Design and monitor a reporting system for suspicious transactions 80

FNSAML804 Design customer due diligence policies and procedures 80

FNSAML805 Manage assessment of organisational vulnerability to money laundering and terrorism financing

80

FNSAML806 Implement an anti-money and counter terrorism financing program 90

Electives

FNSINC801 Lead compliance with financial services legislation and industry codes of practice

80

FNSINC802 Develop and build effective relationships with regulators and industry bodies 80

Total 660



CONTACTS AND LINKS

Curriculum Maintenance Manager (CMM)

Business Industries The CMM Service is provided by Executive

Officers, across all industry areas covered by

Training Packages.

They can assist with questions on payable and

nominal hours.

Alan Daniel

Executive Officer

C/- Chisholm Institute

P O Box 684

Dandenong VIC 3175

Ph: (03) 9238 8501

Email:

[email protected]

Skills Service Organisation (SSO)

PwC’s Skills For

Australia

This SSO is responsible for supporting the

development of the Financial Services Training

Package, and can be contacted for further

information.

PwC’s Skills for Australia

website can be found here

Phone: 1800 714 819

[email protected]

National Register for VET in Australia

Training.gov.au

(TGA)

TGA is the Australian governments’ official

National Register of information on Training

Packages, Accredited Courses, qualifications,

units of competency and RTOs.

National Register website can

be found here.

Australian Government

Department of

Education and

Training

The Commonwealth Department is responsible

for national policies and programmes that help

Australians access quality vocational education

and training.

The Commonwealth Department of Education and Training website can be found here

Victorian State Government

Department of

Education and

Training (DET)

DET is responsible for funding and the

implementation of Vocational Education and

Training (VET) in Victoria, including

Apprenticeships and Traineeships policy.

(03) 9637 2000

The Victorian Department of

Education and Training website

can be found here

mailto:[email protected]

http://www.skillsforaustralia.com/

http://training.gov.au/

https://education.gov.au/

http://www.education.vic.gov.au/



National VET Regulatory Authority

Australian Skills

Quality Authority

(ASQA)

ASQA is the national regulator for Australia’s VET

sector.

Info line: 1300 701 801

ASQA’s website can be found

here

Victorian State VET Regulatory Authority

Victorian

Registration and

Qualifications

Authority (VRQA)

The VRQA is a statutory authority responsible for

the registration and regulation of Victorian RTOs

and for the regulation of apprenticeships and

traineeships in Victoria.

(03) 9637 2806

The VRQA website can be here

http://www.asqa.gov.au/

http://www.vrqa.vic.gov.au/



GLOSSARY

Code Nationally endorsed Training Package qualification code.

Title Nationally endorsed Training Package qualification title.

Unit Code Nationally endorsed Training Package unit of competency code.

Unit Title Nationally endorsed Training Package unit of competency title.

Payable Hours The maximum number of hours the Victorian Government will subsidise under the Victorian Training Guarantee for the achievement of the minimum realistic vocational outcome of any qualification, as determined by the qualification packaging rules. The maximum payable hours do not cover every possible combination of core and elective units available for a specific qualification.

Nominal Hours Nominal hours reflect the anticipated time taken to deliver and assess the outcomes of a unit of competency excluding unsupervised delivery or the time taken for repeated practical application of skills. Nominal hours are determined by the Victorian State Training Authority (DET) and are primarily developed for funding purposes in Victoria.

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