Objectives, status quo and investment plans

Digital Workplace in Europe

Whether businesses are looking to increase agility, improve customer service, streamline processes or drive innovation, change needs to start in the workplace. The recent PAC study "Digital Workplace in Europe" provides insight into objectives, status quo, investment plans and challenges related to workplace modernization in the digital age at medium-sized and large companies (with 1,000 and more employees) in Belgium, Germany, France and the UK.

Relevance and goals of workplace modernization in Europe

74% of IT and HR managers report a strong or critical importance of the quality of IT work environments for their companies’ business success.

Workplace managers are asked to increase employee

experience...

75%

...but to keep costs under control

91%

The role of the workplace is changing. But workplace modernization is a balancing act due to di�erent goals to be considered.

The digital workplace requires a holistic design and service concept

The conundrum can only be solved if work environments are optimized from an end-to-end perspective and if new approaches to workplace strategy, design, operation, management and

support are adopted. Key action fields of the digital workplace include:

Digitalworkplace

action fields

User-centric,secure and

cost-e�cient environments

Design &integration

Operation & provisioning

Management & support

HR-relatedworkplacedesign & mgmt.

Strategy &organization

Topics on top of the investment agenda

European companies show a tremendous willingness to invest in workplace modernization

63% of European companies are planning a modernization of workplace applications in the next 1 to 2 years!

But first the prerequisites for a truly "managed diversity" must be fullfilled. Related key topics on the investment agenda include:

Availability and performance of latest workplace applications 63%

UCC integration 59%

Mobile devices/wearables 49%

Availability and performance of latest workplace applications

UCC integration

Mobile devices/wearables Design &

integration

Workplace infrastructure consolidation 56%

Network readiness 56%

Central provision 50%

Workplace infrastructure consolidation

Network readiness

Central provision Operation & provisioning

SLA-based delivery 54%

Change management 46%

Integrated design and service concept 46%

SLA-based delivery

Change management

Integrated design and service concept Strategy &

organization

Unified endpoint management 57%

Global service desk 55%

End-to-end security 51%

Unified endpoint management

Global service desk

End-to-end security

Management & support

Access to HR support services 61%

HR self-service access 46%

HR and payroll cloud strategy 46%

Access to HR support services

HR self-service access

HR and payroll cloud strategy HR-relatedworkplacedesign & mgmt.

Study results reveal regional peculiarities with respect to workplace transformation

Ahead with respect to mobile working support

Pronounced openness to the cloud

Tremendous willingness to invest in new concepts of workplace modernization

Forerunners in the development of digital HR strategies

Belgium

France

Germany

UK

© PAC January 2017, www.pac-online.com

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