digital workplace framework
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DESCRIPTION
Intro presentation from the Enterprise 2.0 Summit 2013 in Paris that served as the basis for a discussion panel around approaches for the technology framework of a Digital Workplace and its challengesTRANSCRIPT
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DIGITAL WORKPLACE FRAMEWORK
Enterprise 2.0 Summit Paris, 20.02.2013
Stephan Schillerwein, Research Principal
[email protected], @IntranetMatters
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50% The 1st Misconception about Digital Workplaces
Digital
Digital Workplace Framework | Enterprise 2.0 Summit | 20.03.2013 2
Work
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-Place
Digital
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50% Outline of the talk
Why?
What?
How?
Digital Workplace Framework | Enterprise 2.0 Summit | 20.03.2013 4
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Business Case Digital Workplace Framework | Enterprise 2.0 Summit | 20.03.2013 5
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50% Focus of the past: Functionality
Intranet
• Function A
• Function B
• ...
• Function C
• Function D
• ...
Collaboration
• Function E
• Function F
• ...
...
• ...
• ...
• ...
Digital Workplace Framework | Enterprise 2.0 Summit | 20.03.2013 6
Every system has its role to play ...
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50% … which got us here …
7
Econ
om
y
U.S. economy loses $900b
to $1.5t a year
UK economy loses
£67b a year
Em
plo
yees
Hidden cost $14k per
employee/year
More than half of
information needed not
searchable
Manag
em
ent
Organizational
performance down by 29%
25% time loss due
to overload
underperformance in dealing
with complexity
1 in 2 lacks cross-
organizational
information
information not
available in time
1 in 3 searches not
successful
1 in 2 managers
overloaded with
information
70% of customer agents
lack information
Important information
hard to find for 1 in 2
40% use wrong
information
63% make critical
decisions w/o being
informed
86% not prepared for
information risk issues
Searching takes up to 2 hours
per day
Digital Workplace Framework | Enterprise 2.0 Summit | 20.03.2013
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50% Questions we never seemed to ask
• «What is the nature of work in a post-industrial age?»
• «How do we deal with resources that we have in over-abundance?»
• «What tasks matter most for the success of our company?»
Digital Workplace Framework | Enterprise 2.0 Summit | 20.03.2013 8
Picture credits: Long Tail: http://commons.wikimedia.org/wiki/File:Long_tail.svg
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50% Market differentiators in the 21st century
Customer Relationship
Product Leadership
Employee Relationship
Operational Excellence
Digital Workplace Framework | Enterprise 2.0 Summit | 20.03.2013 9
Key success factors are based on core capabilities
• Innovation • Collaboration • Networking • Projects • Transformation • Agility • Productivity • Process-
Improvement • Ability to Change • Creating Culture • Deriving value
from information • Learning
organisation • ...
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Digital Workplace Framework | Enterprise 2.0 Summit | 20.03.2013 10
Generic, collaborative, knowledge intense, creative, analytic, ... information-related tasks (that are generally left to their own fate)
Information Work
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50% Information Work, ca. 2013
Picture credit: http://en.wikivisual.com/index.php/20th_century
Digital Workplace Framework | Enterprise 2.0 Summit | 20.03.2013 11
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Scope Digital Workplace Framework | Enterprise 2.0 Summit | 20.03.2013 12
Picture credits: «Old Toolbox» by Neerav Bhatt, http://www.flickr.com/photos/neeravbhatt/5301713701/
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Digital Workplace Framework | Enterprise 2.0 Summit | 20.03.2013 13
Date of retrieval: 11.03.2013
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“A virtual workplace is a workplace that is not located in any one physical space.”
http://en.wikipedia.org/wiki/Virtual_workplace
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50% The 2nd Misconception about Digital Workplaces
Digital Workplace = Intranetplus
Digital Workplace Framework | Enterprise 2.0 Summit | 20.03.2013 15
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A Digital Workplace is the enabling technology for new ways of working that bring out the best in people – individually, in teams and entire organizations – for a post-industry age
From the perspective of the employee and his tasks
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50% The Scope of the Digital Workplace
Digital Workplace Framework | Enterprise 2.0 Summit | 20.03.2013 17
An Overview of the core that covers the type of work that matters
Document & Records Management, Paper In-/Output, eLearning
Generic CORE Services
Infrastructure & Cross-system functions
Content Management, Forms & List Management, Media Asset Management
INFORMATION MANAGEMENT
Profiles & Networking , Ideas & Innovation, Decission support, Issue Management
Collaboration, Communities, Messaging & Conferencing, Social Media
WORKING TOGETHER
Project Portfolio Management Project planing Project delivery
PROJECT MANAGEMENT
Dashboards Self Service Processes
Workflows (BPM) Case Management
GENERIC PROCESS SUPPORT
Customer Related Processes
Product Related Processes
Employee Related Processes
Operational Excellence Related Processes
…
Roles & Rights Management Personalisation
Channels & devices
Search Intelligent Filtering
Meta- & Masterdata Management
Analytics & Reporting Custom Development
Integration of Applications
Employee Control Centre
Activity Management Universal Inbox
Specific CORE Services
SPECIFIC PROCESS SUPPORT
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Digital Workplace Framework | Enterprise 2.0 Summit | 20.03.2013 18
Digital Workplace Strategy Radarchart
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Digital Workplace Framework | Enterprise 2.0 Summit | 20.03.2013 19
An Intranet & Digital Workplace Maturity Modell
• News • Information library • Employee self-service • Simple applications
Providing Information
Focu
s Enabling generic Interaction
Specific Work Support
Tech
no
-lo
gie
s
Bu
sin
ess
Val
ue
• Advanced Social Collaboration
• Advanced integration & applications
• Strong people profiles • Advanced and more
specific process support, e.g project, innovation and front-line management
• Enterprise search • Support any kind of
information • …
Mat
uri
ty
Stage 1: Basic Intranet
Stage 2: Extended Intranet
• Basic Social Media & Collaboration
• Generic process support
• Extended people profiles
• Enhanced applications & Integration
• Personalization
Stage 3: Basic Digital Workplace
Business Transformation
Stages 4 and beyond: Full Digital Workplace
• Holistic process support throughout and beyond the organization
• “Meta functionality” (e.g. Social, Collabor-ation, …) integrated in all components
• Context and intelligent filtering
• Near seamless integration
• Universal Inbox • Continual reshaping of
the organization • Change, Culture &
Engagement driver • …
Industry average Innovators
Content
Collaboration
Documents
Portal
Search
Other, specific
Mid-/long- term Vision
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50% Infocentric
Infocentric is an innovative consulting, software and research company based in Baden, Switzerland. From intranets to digital workplaces, from corporate websites to cross- and multichannel communication, from collaboration to enterprise content management – a team of 45 employees covers the entire spectrum of information management and online media.
As a dynamic, mid-sized consulting company with highly experienced and dedicated specialists, Infocentric has helped 100+ satisfied customers, medium and large and across all industries.
Our professional services reflect the full project lifecycle ranging from strategy definition, conceptual design to usability, governance, architecture, implementation and control of digital instruments under operational conditions.
Company Presentation | Sales | January 2013 20
Reshaping Digital, Transforming Business
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THANK YOU.
Infocentric Research AG Stadtturmstrasse 10 CH-5400 Baden t +41 56 210 01 20 f +41 56 210 01 21 infocentricresearch.com