BUILDING A SUCCESSFUL TEAM

Abdulgaphor m. panimbang

Defining “Team”

A team is a group of people who share a common goal and are committed to working together to achieve it.

While a group, is just a collection of individuals with no common goal.

Qualities of effective teams

• Common vision and mission on the future of the project/intervention

• Good leadership, with clear roles and responsibilities• Power within the group to make decisions• Common goals to which they feel committed• Clear strategies to attain the goals• Transparent distribution of the tasks• Clear idea of the available resources• Strong team spirit and constructive conflict resolution• Respect for differences, strengths, weaknesses and

mutual trust• Open communication• Transparent rules for collaboration• Attention to process and content• Knowledge and skills to fulfill the tasks

Steps in building a successful team

• Developing a team’s common vision

• Setting team goals• The team agreeing on operating

principles so as to reduce conflict and facilitate group processes.

• Identify team members’ strengths and weaknesses

Benefits of a Team

• Shared workloads• Chances for leadership and

personal satisfaction• Sense of belonging to a

successful process• Ability to accomplish more than if

work done independently

Stages in Team Building

Forming

Storming

Norming

Performing

Stage 2: STORMING

During the Storming stage team members:– realize that the task is more difficult than

they imagined;–have fluctuations in attitude about

chances of success; –may be resistant to the task; and, –have poor collaboration.

Stage 1: FORMING

• Team Building –Define team–Determine individual roles–Develop trust and communication–Develop norms

• Task–Define problem and strategy– Identify information needed

Stage 3: Norming

• During this stage members accept:– their team;– team rules and procedures;– their roles in the team; and,– the individuality of fellow members.

• Team members realize that they are not going to crash-and-burn and start helping each other.

Stage 4: PERFORMING

Team members have:–gained insight into personal and team

processes;– a better understanding of each other’s

strengths and weaknesses;–gained the ability to prevent or work

through group conflict and resolve differences; and,

–developed a close attachment to the team.

THANK YOU & WASSALAM!

Citizen’s Charter: Legal Basis

Aims for the improved and efficient delivery of government services by reducing bureaucratic red tape, preventing graft and corruption, and providing penalties thereof.

Promotes the integrity, accountability, proper management of public affairs and public property as well as to establish effective practices aimed at the prevention of graft and corruption in government.

RA 9485 “ANTI-RED TAPE ACT OF 2007

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What is Citizen’s Charter?

.

Uses as a tool tofacilitate the delivery of servicesto the people with quality and at specified time frame

Describes the step-by-step procedure for availing a particular service, the time to conclude a process and who to approachin availing the service.

Promotes goodlocal governancethrough clear, transparent, accountable and responsive publicservice delivery, asespoused by RA 9485.

Chief of StaffMunicipal AdministratorMPDC

Team Leader

• Assessor’s Office• Civil Registrar’s

Office• Social Welfare &

Development Office• Engineer’s Office• Treasurer’s Office• Health Office

Technical Team

o Human Resource Management Office

Accountant’s OfficeLegal Office

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Functions of Core Team

1

•Formulate work plan for the preparation of Citizen’s Charter

2

•Identify and prioritize existing services

3

•Document and review existing systems and procedures

4

•Set service standards

5

•Translate service standards into performance pledges/commitments

6

•Consult with other LGU staff, clients and other stakeholders

7

•Pilot test new systems and procedures

8

•Consolidate documentation

9

•Package the Citizen’s Charter

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Functions of Core Team

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