andtek sales desktop ac 4.2.1 en

AND Desktop AC

Attendant Console

Attendant Console

Type of Information

•Queue Information

•Group information

Pres-ID © 2008 ANDTEK GmbH, All rights reserved. 3

•Group information

•Directory information

•Contact information

Attendant Console

• Deliver high-quality customer service by presenting detailed information about each caller and call.

• Presence information in the Group Monitor to see if anextension is available before passing the caller on .

• Operators and employes can work from home, answering and transferring calls just as if they were in the office.


IncomingCall

Attendant Console

Queue

Caller

Caller

Caller

Caller

WelcomeAudio

Fallback

Availability

were in the office.

• Integration of AND Phone Group

Status display of group members

Flexible display options

Simple forwarding/redirecting/calling of members

Group Integration

AND Desktop Features




Handling Calls inside a Group

• Drag-and-drop for handling callsStatus display of group members

Flexible display options




Double ClickCall this person

Double ClickPick call

Drag-and-dropTransfer call

Double ClickPick call

1)


Handling Calls inside Queue/Directory lookup


Drag-and-dropTransfer call

Database lookup 2)

3)

• Integration of AND Phone Directory

Multiple enterprise directories with one search

Integration of Active Directory, LDAP, SQL, CSV, CU CM

All directories on computer desktop and IP phone

Directory Integration



All directories on computer desktop and IP phone

• Reverse number lookup

−Incoming calls are resolved using AND Phone Directory

−Detailed information about caller available

• Information for

Directory Integration – Resolve incoming Calls



• Information for

−Own calls

−Group calls

−Queued calls

AND Desktop Outlook Add-In

• Dial directly from MS Outlook Contacts

• Multiple number entries supported

• Aclook: Add-In to MS Outlook

Integrate MS Outlook Contacts


Attendant Console

ACD (Automatic Call Distribution)

• Multiple ACD queues available

• Simple login/logoff• Available

• Break

• Unavailable


• Unavailable

• Vertical/Horizontal display option

• Click to pick calls

• Automatic fallback of calls which are not picked by destination

AND Phone Directory

Corporate Directory Integration

• Integrates corporate directories to increase phone number search and speed up dialing

• Complete set of directories and databases to be incorporated into the UC environment

Corporate Directory Integration

AND Phone Directory


• Simple search form for users

−One search for multiple directories/types

• Integration of corporate directories

−Integrate existing directories – Active Directory, Oracle, …

What can be achieved with AND Phone Directory ?

AND Phone Directory Overview


−Integrate existing directories – Active Directory, Oracle, …

• Additional information on incoming calls

−All information from corporate databases/directorie s

• Single source of corporate data on every platform

−Using data on IP phone, web browser, computer, …

• Ease of use / administration / maintenance

• Completely transparent for users

• Multiple directories with different types

• Flexible attribute mapping

One search form for multiple directories

AND Phone Directory Features

AXL DirectoryFirst NameLast NameDepartment1. Single search form


DepartmentTitleBuilding

Active DirectoryFirst NameLast NameCompanyAssistantHome Address

SQL DatabaseFirst NameLast NameCorporate IDProject IDLast Access

3

1

2

4

1. Single search form2. Search is executed once3. All applied directories are searched4. Results are merged and displayed

• Group multiple directories and directory types

−Transparent for users – just one search form

• Multiple phone numbers to dial

• Flexible field types for searching

Grouping of Directories



• Flexible field types for searching

• Phone Number Modifications

LDAP Directory

Active Directory

Group 1 Group 2

SQL Directory 2

SQL Directory 1

Group 3

CUCM Directory

• Resolve incoming numbers automatically

• Search in multiple directories and databases

• Send caller information to phone display

Automatically Resolving Incoming Numbers


LDAP


LDAP

AD

SQL

ASCII

CCM AXL

• Access user database and personal directories

• Communications Manager 5.x and 6.x

• Directory usable for AND Communicator as well

AXL Directory



AXL

LDAP SQL CSV Users,

Personal Directory

• Create personal group directories

• Consolidate multiple CCM cluster directories

• Use personal directories on the PC

AXL Directory Usage



CallManagerPersonal Directory

Cluster 2Cluster 1





• Integrates with MS Exchange 2000/2003 and 2007

• Access to MS Exchange contacts

Microsoft Exchange Integration



AXLWebDAV

Unified Communications Manager

MicrosoftExchange

• Import ASCII, CSV files into APAS

• Export ASCII directories into CSV files

• Personal directories for users

ASCII Directory



AXLCSV CUCMFieldsJoe, DoeJoanne, ZRichy, GoMax, ReinAnn, Suan

HTTPS

• Completely phone or web based

• Centrally managed

• Extension Mobility support

ASCII Personal Directory



AXL

HTTPS

• Directory accessible through web browser

• WebDialer integration to dial immediately

• Transparent integration of multiple directory types

− LDAP, Active Directory, CCM Directory

Web Directory



− LDAP, Active Directory, CCM Directory

− SQL, MS SQL, mySQL, Oracle, postgre

• Flexible attribute matching

LDAP

AD

SQL

ASCII

CCM AXL

Christopher Morris

Key Account Manager CA,US and UK

Phone (US): +1 919 277 8572

+1 408 731 6884

Phone (EMEA): +49 811 95949 644

Mobile: +49 151 23565377


[email protected]

www.andtek.com

linkedin.com/pub/christopher-morris/13/426/283

Twitter.com/ccgmorris

andtek sales desktop ac 4.2.1 en

Documents

andtek gmbh

personal directory presid

phone directory overviewwhat

calls presid

ip phone presid

personal group directories

calls group calls

directory types transparent