andtek solutions and products

ANDTEK Solutions

and Products

Delivered as flexible modules

ANDTEK Solutions

• Computer Telephony− AND Phone Communicator

− AND Communicator

− (AND Desktop)

• Add-On Features− AND Phone Group …

− AND Phone CallBack

− AND Phone CallList

− AND Phone Settings

Pres-ID © 2008 ANDTEK GmbH, All rights reserved. 2

• Productivity,

Prozess Integration− AND Phone Directory

− AND Phone Provisioning

− AND Phone Broadcast

− AND Phone Menu

− AND Phone Settings

− AND Phone Routing

• Security, Recording− AND Phone Lockout

− AND Phone Recorder

− AND Phone Broadcast

− AND Phone Observer

Provisioning

Modules are based on Software and Hardware

ANDTEK Modules

Appliance Linux Windows

Group

Group MA Broadcast

Directory Settings

Recorder

Group ACD

CallBackMobile

Reporting Lockout

Desktop


Windows OS

SMALL MEDIUM LARGE

Linux

Server Hardware

Linux

AND Phone Base

AND Phone Group

Team Collaboration and Manager/Assistant

Services

Benefits

AND Phone Group

• Completely Phone-based

• Hidden/Supervisor Phones

• Multiple Groups

• Calling Number Suppression


• Calling Number Suppression

• Various Display Options

• Optical or acoustical

signaling

• Advanced Manager/

Assistant Services

AND Phone Group

ACD(Automatic Call Distribution) (Automatic Call Distribution)

IP phone based Call Center services which delivers

queuing and reporting services.

Benefits

AND Phone Group ACD Services

• Status display for each queue

• Status information for each agent

• Available, Break, Post-processing, Not available

• Basic Web Statistics


• Basic Web Statistics

• Complex reporting with AND Phone Reporting

• Routing Algorithms (First Available / Not busy / Longest Idle)

AND Phone

Directory

Corporate Directory Integration

Benefits

AND Phone Directory

• One search for multiple directories/types

• Integration of corporate directories

− Integrate existing directories – Active Directory, Oracle,

Ease of use / administration / maintenance


• Ease of use / administration / maintenance

• Completely phone or web based

• Extension Mobility support

AND Phone

Observer

IP Phone Surveillance and Door Opener

Integration

Benefits

AND Phone Observer Features

• Split screen and touch screen support

• Automatic scaling of images

• Integrated door opener service

−DTMF controlled


−DTMF controlled

• Integration von IP cameras

−Snapshot of video as jpg

−Accessible through HTTP or FTP

AND Phone

Recorder

Secure Voice Recording and Phone Replay

Benefits

AND Phone Recorder

• Voice Recording of IP Phone Calls

• Encrypted and Signed Storage

• Replay of Recordings directly on the Phone

• Secure and SIP trunk recording


• Secure and SIP trunk recording

• High Availability Voice Recording

• Recorder Management System

• „Silent Monitoring“ und „Whisper“

• Tag recordings

AND Desktop

Communications Client for Windows and Mac

Benefits

AND Desktop Features

• Dial from any Windows and Mac Application

MS Outlook, Safari, Word, PowerPoint, Acrobat, IM, …

• Add-Ins for dedicated Applications

MS Outlook Contacts, Lotus Notes (planned)


• Phone number pop-up

• Multiple Deployment Options

Desktop Software ANDTEK Software for Desktop Computers

AND Desktop CTI CTI Services

AND Desktop CTDClick-to-Dial

AND Desktop ACAttendant Console

Click-to-DialOutlook IntegrationPhone Login/LogoutSelect -to-Dial




Select -to-Dial

Standalone version available

Select -to-Dial

AND Phone Integration:

• Group• Group MA• Directory

Select -to-Dial

AND Phone Integration:

• Group• Group MA• Group ACD• Directory

AND Phone InOut

Controlling non-IP network components

Solutions Overview

AND Phone InOut

CallManagerPersonal Directory

• ANDTEK Server

− Communication with IP network

− Commands IP controller

• IP Controller

− Controlled by ANDTEK server


AktorenSensoren

− Controlled by ANDTEK server

− Electrical Inputs/Outputs

• Aktuators and Sensors

− Cisco phone, SNMP and IMAP

AND Phone

ProvisioningProvisioning

Installation, Moves, Adds, Changes for UC

Costs of Telephony Solutions *

Total Cost of Ownership

• 30 % of the TCO are acquisition costs

• 70 % of the TCO are operational costs

How to reduce operational costs ?


* Gartner Group

How to reduce operational costs ?

Integration of existing workflows

Integration of existing systems

Automatical configuration of UC systems

By Implementing Provisioning

Provisioning for UC networks

AND Phone Provisioning

• Integration of corporate processes

• Simplification of administrative tasks

• Automated and secured execution

• Integration of multiple systems


• Integration of multiple systems

AND Phone Provisioning

How does it work?

LDAP

APAS Services

- Voice Recording- Manager/Assistant- Directory Integration- Attendant Console- CTI Integration- Security Services


AXL

LDAPSQL CSV CUCM

Users,Personal Directory

- Security Services- Zone Paging-…

AND Phone

Version 4Version 4

Presentation about AND Phone Application

Server Version 4

• New operating system

−Linux operating system changed to Red Hat compatible

−Better driver support, more server platforms supported

• New configuration front-end

Main Technical Changes for APAS Version 4

AND Phone Technical Changes


• New configuration front-end

−Still web-based but more “application-like”

• Upgrade to version 4 requires new installation

Model in 3 steps

AND Phone Licensing

Client licensen


..........

AND Phone Base

AND Phone

Broadcast

AND Desktop

Application license

Server license

AND Phone

Directory

Christopher Morris

Key Account Manager US, CA and UK

Phone (US): +1 919 277 8572+1 408 731 6884

Phone (EMEA): +49 811 95949 644


Phone (EMEA): +49 811 95949 644Mobile: +49 151 23565377

[email protected]

andtek solutions and products

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