andtek - we love communications

ANDTEK Solutions

and Products

• Company founded in 2000

• One of Cisco’s advanced Technology Development Partners

• ISPN / SIP Member

Company Overview

Pres-ID © 2008 ANDTEK GmbH, All rights reserved. 2

• Present in 25 countries around the world, more than 350

customers from all lines and size of business

• We have deployed these applications deployed to more

than 250,000 phones with a list of satisfied customer

• More than 10 years experience with Cisco® Systems Call

Manager IP-PBX.

• Customers Needs – Our Passion

• Our Partnership – Easy to do Business with

• Deliver - Unique Unified Communications Solutions

Our Mission


• Everything we do reflects our mission

“We Love Communications”

Company Solutions

• Industry solutions:

Banks, insurance companies, financial services, telephone

companies, media, energy utilities, healthcare

• Industry-independent solutions:


• Industry-independent solutions:

Call centers, help desks, Building management

• Solutions for corporate communications:

UnifiedMessaging, CTI, Recording, Conferencing, Provisioning

ANDTEK Products

Products of ANDTEK

15 Technical Solutions for Unified Communications

Delivered as flexible modules

ANDTEK Solutions

• Computer Telephony− AND Phone Communicator

− AND Communicator

− (AND Desktop)

• Add-On Features− AND Phone Group …

− AND Phone CallBack

− AND Phone CallList

− AND Phone Settings


• Productivity,

Prozess Integration− AND Phone Directory

− AND Phone Provisioning

− AND Phone Broadcast

− AND Phone Menu

− AND Phone Settings

− AND Phone Routing

• Security, Recording− AND Phone Lockout

− AND Phone Recorder

− AND Phone Broadcast

− AND Phone Observer

• CTI Client

−Controlling IP Phone by PC

−Faster communication

−Direct integration of address databases and immediate reply

possibilities

CTI Clients, Soft Phones and Outlook Integration

Computer Telephony


possibilities

• Soft Phone

−Telephony function for direct use by PC

• Outlook Integration and Click-to-Dial

−Dial with click at MS Outlook

−Fully integrated local contacts

Integration of PC into the communication process

•Use existing data• Reduces mistakes• Central management

• Services for increasing productivity

−Manager/Assistant services

−Realization of decentralized, small call centers

• Services for integration of traditional functions

Advanced Services and Features

Advanced Services


• Services for integration of traditional functions

−Callback services and notification

−Call lists and To-Do lists for IP phones

• Integration of related communication

features

−Voice- and emergency announcements

−Emergency conferences

Productivity features like known from traditional telephony systems.

Originally separate services are included with UC.

• Phone lock service

−Prevents misuse

• Voice recording

−For compliance with legal regulations

Security Services for Unified Communications

Security, Voice Recording


−For compliance with legal regulations

−Reproducing of transactions

−Recording of threatening calls

• Silent Monitoring

−Especially for call centers and for quality

assurance

Securing and monitoring of IP phone environment.

Recording of important calls because of legal regulations.

Quality assurance and call center reporting.

• Integration of business information

−Using existing information

−Automatically access several databases

• MS Exchange and Lotus Domino

Integration of Business Services

Process Integration


• MS Exchange and Lotus Domino

−Integration of existing business directories

• Provisioning

−Easy installation and administration

• Customizing

Usage of existing data and centralized administration of all information.

Integration of business processes and work flow within UC.

All Services are separated into Modules

ANDTEK Modules

AND Phone

Group Lockout

Broadcast Recorder

Directory ObserverAND Phone Express

AND Apps

Customized Unified Communications Applications

Applications for Unified CallManager Express:

Applications for Unified CallManager


Settings

CallRouting

AND Communicator

DesktopCallManager Express:Directory, Group, Broadcast and Observer services

Softphone client for Windows, Mac OS and Linux

Phone control application with Outlook integration and click-to-dial

CallBack

ANDTEK Partner

Program

ANDTEK's Partner Program gives you opportunities to grow

your business, differentiate yourself, and increase

profitability

• We collaborate closely with Cisco partners to make sure

that ANDTEK's innovative unified IP solutions work within

their business models and the vertical industries. We offer

individual integration, short delivery time and optimal

service.

ANDTEK UC Solutions – Products - Services

ANDTEK Partner Programm


• Value-Added Unified Communications for your end

customers

PARTNER

A powerful Eco-System

Benefits

END


PARTNER

UC Applications

UC Solutions

DCUSTOMER

Value-AddedUC

Solutions

Go-To-Market Tools

Benefits for the partner

• 24/7 Partner Web-Access

− software and updates

− support Web sites

• Quote-Calculator

• Co-selling and co-marketing

• Up-front discount

• Named-Account discount


• Quote-Calculator

• Individual Contact

− Sales, Marketing

− Support

• Named-Account discount

• Free Demo-Lab

• Reduced NFR Licenses

• Partner-Case-Budget

• Pre-Sales Support

• Post-Sales Support

• Training and certification • Turnover-Target extra back-

end rebate

Christopher Morris

Key Account Manager US, CA and UK

Phone (US): +1 919 277 8572+1 408 731 6884

Phone (EMEA): +49 811 95949 644


Phone (EMEA): +49 811 95949 644Mobile: +49 151 23565377

[email protected]

andtek - we love communications

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