why and how should brands use facebook lisboa june 2011
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Lisboa, June, the 2nd, 2011
Why and how should brands use Facebook?
Thomas JestinCo-founderKRDS
May 2011
Source: Facebook
70% outside US
- 350M+ log in on a daily basis
- 250M+ mobile users
- real identity
- 130 friends on average
- 30 billion+ pieces of content shared each month Source:
Facebookfacebook.com/krds contact@krds.fr
1990-2009: $250 millions spent in TV ads during the Super Bowl
2010 : Pepsi stopped
TV ads
facebook.com/krds contact@krds.fr
facebook.com/krds contact@krds.fr
facebook.com/krds contact@krds.fr
+1,5 million fans in one weekend
Video viewed and commented more than 9 millions times
facebook.com/krds contact@krds.fr
Davide GrassoNike's chief marketing officer
“Facebook is the equivalent for us to what TV was for marketers back in the 1960s.
It's an integral part of what we do now.”
“Facebook is the future”
“Facebook is a must-have for digital advertising and brand building”
Total Advertising budget :
$9 billions/year
Innovation Outreach Venturing Day, janvier 2010
Vitaminwater shut down its branded website and replaced it with its Facebook page
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2009 - 2010
x 10Advertisers’ Facebook Ads spendings
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November 2010
25% of
viewed pages
with ads
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Americans spent a cumulative 100,000 years on Facebook in March 2011.
facebook.com/krds contact@krds.fr
3,8 million unique visitors / month
35,5% of country population
74% of online country population
1,9 million log in on a daily basisfacebook.com/krds contact@krds.fr
Why should you as a brand use Facebook?
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To raise awareness about your company &
To market your products / services
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To do business
- to generate leads
- to drive traffic to on & off-line destinations
- to sell your products / services
27% of consumers said they would be willing to purchase physical goods through Facebook (Booz & Co)
facebook.com/krds contact@krds.fr ©KRDS
Mark Zuckerberg
“If I had to guess, social commerce is next to blow up.”
facebook.com/krds contact@krds.fr ©KRDS
Use facebook also :
To do CRM, customer service
To do Market research, get feedback, collect data
To do Product development, crowdsource tasks (e.g. VitaminWater)
To find profiles to hire
facebook.com/krds contact@krds.fr ©KRDS
Shiv SinghHead of Digital at PepsiCo
“ Facebook is the Wal-Mart of the digital space for us,there we find a deep, meaningful and easy way to learn from our consumers, co-create with them, market to themand create meaningful engagement experiences with them for the long term.”
(Mars 2011)facebook.com/krds contact@krds.fr ©KRDS
The Facebook Marketing Toolbox
Europe, June 2011
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The Facebook Marketing toolbox - Europe, June 2011
Page Application
Engagement AdsStandard Ads
Social Plugins
Facebook Connect
Places & Check-in Deals
Credits
Sponsored Stories Ads
facebook.com/krds contact@krds.fr ©KRDS
Since May 2007
Facebook opens itself to third-party developers.
Applications
Time to reach 50M users
13 years 4 years 3,5 years 20 days
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A new app is launched
The app is advertised among a first set of users
Some users interact with the app
They share their activity with friends
Some friends use the app, and share it with their friends…
From 0 to 1,5 millionusers in 30 days
1600 Candidates
150 000 voters
Universal AZ music label
facebook.com/krds contact@krds.fr ©KRDS
Social Plugins
Easy-to-implement Facebook features for websites
Like button
Send button
Comments
Live stream
Recommendations
Activity feed
Like box Login button
Registration
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Like button
Friends of likers see a large story in their newsfeed
Sites with Like buttons have seen a 50%-300% increase in traffic from Facebook
Adds liked items to facebook seach
Creates lasting connections : website can send updates to likers’ newsfeed
Drives short term traffic
Like button : extensive insights to improve your site’s « likability »
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Facebook Connect
A powerful set of APIs for developers that lets users bring their identity and connections everywhere.
“Most of Facebook’s interaction will take place off Facebook.com in the future”
Mark Zuckerberg
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Facebook Connect Subscription to a service is easier than ever
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User experience can be personalized
Facebook Connect
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Facebook Connect
Sharing is easy
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Social Plugins & Facebook Connect are used by over 2M websites (+10k every day)
Facebook users are more likely to engage and spend more time on sites than normal internet users
NHL.com users from FB spend 85% more time, read 90% more articles, and watch 85% more videos
One Facebook Share generates an additional $2.53 in ticket sales (Eventbrite)
facebook.com/krds contact@krds.fr ©KRDS
Since Nov 2007Self-serving platform
« Ads should be content ! »
Engagement AdsSince 2008
VideoEvent
SamplePoll
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Sponsored Stories AdsSince 2011
Ads that derive content directly from friends’ interactions with the brand Source: Nielsenfacebook.com/krds contact@krds.fr ©KRDS
2011
Places & Check-in Deals
facebook.com/krds contact@krds.fr ©KRDS
Credits
2011
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(to sell virtual goods only for now)
Facebook Page
“61% of global Fortune 100 companies have a Facebook page in 2011, up from 54% in 2010”
(source :Burson-Marsteller )
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Facebook Page: a dual strategy
Get fans Interact with fans
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Why should a brand get fans?
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1. Your potentiel customers use Facebook!
13 - 17565k
18 - 24 915k
25 - 341060k
35 - 44685k
45 – 54335k
51,5% Men
48,5% Women
+ 54 220k
facebook.com/krds contact@krds.fr ©KRDS
…messages to its fans:
- for free
- repeatedly
2. Because a brand can send…
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…messages that include pictures and brand logo…
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- like
- comment with their real identity
- share with their 130 friends
…messages that fans can:
facebook.com/krds contact@krds.fr ©KRDS
…and you can monitor engagement
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3. Because 36% of fans say their purchase intent has increased since
they became fans
You buy this
Source: Source: DDB Worldwide/OpinionWay Researchfacebook.com/krds contact@krds.fr ©KRDS
Advertising to Facebook fans instead of non-fans enables advertisers to reduce the acquisition cost of:
registrations by 44%
event signups by 33%
purchases by 15%”Source: TBG
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4. Because your competitors are outperforming you
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5. Because you need to be ready to outcompete bad buzz
in Facebook search queries
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6. Because you know who your fans are
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7. Because it Improves your SEO
Facebook Page is one of the easiest pages to move onto
page 1 of Google
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Whydoes a userfan a brand?
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1. To get exclusive deals & offers
Source: Merkle, "View from the Digital Inbox 2011," Feb 23, 2011facebook.com/krds contact@krds.fr ©KRDS
2. To be entered into a
sweepstake
Source: Merkle, "View from the Digital Inbox 2011," Feb 23, 2011
3. To receive exclusive content
Source: Merkle, "View from the Digital Inbox 2011," Feb 23, 2011facebook.com/krds contact@krds.fr ©KRDS
Awareness
Education
Serious engagement
Desire
Facebook Marketing Funnel
Fans base growth
Simple engagement
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HowTo get fans?
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+ 250 000 likers in 10 days !(March 2011)
DOCreate an application & buy traffic
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1st international airline on Facebook
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What were the key success factors ?
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A large Facebook Market Ads Media Buying (Havas)
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A real incentive to click the « like » button
facebook.com/krds contact@krds.fr ©KRDS
Inspiring prizes matching Air France’s business
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Taking part to the sweepstake is simple and fun
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A real incentive to share
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Available in many languages
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DOLeverage your online audience seriously
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DOLeverage your offline audience !
facebook.com/krds contact@krds.fr ©KRDS
DOLeverage your offline audience !
facebook.com/krds contact@krds.fr ©KRDS
Awareness
Education
Simple engagement
Serious engagement
Desire
Call to action
Story tellingFans comment, like and share
Facebook Marketing Funnel
facebook.com/krds contact@krds.fr ©KRDS
DON’TLoose control of your wall
facebook.com/krds contact@krds.fr ©KRDS
DOs Community management
Post short videos & photos
Text posts should be short (less than 80 characters)
Ask yes/no questions
Post content also outside business hours
facebook.com/krds contact@krds.fr ©KRDS
DOs Community management
Learn to listen
Be authentic, original, funny
2 Magic Words :
Don’t be overly promotional
Sorry & Thank you
facebook.com/krds contact@krds.fr ©KRDS
Awareness
Education
Serious engagement
Desire
Simple engagement
Call to action
Users complete a purchase
Facebook Marketing Funnel
facebook.com/krds contact@krds.fr ©KRDS
DO Flash Sales
Pampers sold 1,000 diapers in 1 hour on its Facebook store
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DO Host a Facebook Store…
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In any case, make sure to transform all of the items you’re selling into Facebook objects on the « open graph » that can be liked, sent and commented on.
…or Facebook Connect your current website.
Media
Media
Media
Marketing has always been a mix of paid, owned and earned media.
Facebook is no different.
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3 key success factors
LegalKnow-how
Conception Know-how
Technical Know-how
facebook.com/krds contact@krds.fr ©KRDS
How to develop Facebook applications without bugs ?
How to best combine Facebook marketing tools so as to design a consistent and efficient overall Facebook strategy ?
What’s technically feasible is not necessary legally allowed.
facebook.com/krds contact@krds.fr
Rules are complicated and evolving
there is a need for specialists
Last word
Test and learn !
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Obrigado !
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Thomas JestinCo-founder
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