the telecommunications industry
Post on 07-Apr-2018
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The Telecommunications Industry
The Internet and technologies such asbroadband and mobile communicationshave transformed the way that
Telecommunications companies must dobusiness.
Significant investments in terms of
licensing and infrastructure.
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Implement Technology Solutions that helpachieve the following:
Identifying and exploiting new revenue
opportunities
Improving customer satisfaction with reliable
delivery and timely, accurate billing
Adapting and innovating to meet evolvingcustomer expectations
Achieving compliance with global, federal,state, and local industry regulations
Optimizing the use of existing assets
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Enterprise Management andSupport requirement in the
Telecommunications Industry
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Data from heterogeneous sources likedetails on
Finances Human resources.
Operations.
And other critical business functions Support for the complete life cycle of
critical production and operational assets
Enterprise Asset Management
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Mobile Asset Management
Ability for technicians perform their tasks whilethey are at remote locations.
By using a mobile device such as a laptop
computer or PDA, off-site personnel shall beable to access the tools and data needed toperform their jobs, including the maintenance offield service information
Should have support for remote data entry suchthat cost reductions and streamlines planningregarding the deployment of service personnel ispossible.
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Financial Management
Financial accounting and financial supplychain management
Accounting-relevant transactions
Complete documentation
Support for international operations
Company-wide planning and control tasks
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Financial supply chain managementfunctions should provide:
Enterprises with greater visibility of workingcapital, which shall help streamline cash flowactivities, reduce the costs associated with billingand payment processes, and optimize
transactions with customers, vendors andsuppliers
Financial analytics: Reporting with predefinedcontent such as cost center and sales planning(Shall offer improved financial insight and enablefaster, more accurate financial and operationalplanning.)
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Strategic enterprise management: Riskmanagement, which should include
functional support for identifying, analyzing,and quantifying business risks andadministering risk catalogs as well as
management cockpits to support fastclosings.
Business planning and simulation features
supporting strategic planning, while otherfunctions supporting business consolidation.
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Contract accounting:
Specialized accounting needs of telecom.
Companies:a. Support for large numbers of customer accounts
b. Customer hierarchies
c. Automation of critical processes
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Business solutions
Credit scoring
Installment plans.
Interest calculation
Returned items Third-party revenue handling
Customer correspondence including
account statements. Electronic data exchange with banks, credit-card
companies and external collections agencies
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Collections management: proactivelyhandle receivables and prioritize accounts
by risk. Collections agents and accountsreceivables analysts can organize taskswith sort-and-search tools, while a
collections work list provides insight intoopen invoices and promises to pay andprovides all information needed whencontacting the customer. Agents canrecord the results of customer contacts,create dispute cases, and update thestatus of existing cases.
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Dispute management: To enableenterprises to process receivables-related
disputes
Structure and streamline the process ofdispute resolution and reduce processingtime through a fully electronicCommunications process.
Dispute management capabilities should
be integrated into accounts receivables,sales and distribution
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Users should also automatically createdispute cases for underpayments
generated by the electronic accountstatement. The correspondence functionenables companies to send standard
letters, faxes, and e-mails automaticallyfor improved customer interaction. Finally,customers can create dispute cases
directly in the application and monitor thestatus of their dispute.
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Human Capital Management andWorkforce Deployment
Personnel are valuable assets, andempowering and supporting them is key totheir success and retention
Employee life-cycle management to:Identify and retain top performers.
Leverage talents
Align employee goals with organizationalgoals.
Maximize the impact of training.
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Workforce deployment by allowing
organizations to create project teamsbased on skills and availability.
Monitor project progress
Track timeAnalyze results.
Ensure that resources are not wasted on
ineffective projects.
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Employee Transaction Management
Streamline and integrate essential HCMprocesses including
Administration
PayrollTime management
Legal reporting
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Operations Management
Procurement: Requisitioning andpurchase order management
Logistics and distribution: Accurate
forecasts to ensure product availabilityand reduce inventory levels.
By integrating logistics management with
procurement functionality, organizationscan ensure prompt purchasing and on-time delivery to customers.
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Asset management: Efficient operationsrequire appropriate maintenance and
strategic deployment of all equipment andfacilities.
Enterprise asset management should cover
the complete asset life cycle includingspecification and design, development and
procurement, operations and maintenance,
and disposal.
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Order cycle management: to automatethe customer order fulfillment process,
including decomposing, serviceprovisioning, work and installationmanagement, and billing initiation. This
automation shall improve accuracy andshortens the order cycle with seamlessintegration through all downstreamsystems.
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Supply Chain Planning
As product development processes are
increasingly outsourced, accurate demandplanning and signaling become even moreimportant.
Partner and Dealer Management: To improve dealer recruiting, profiling, and
training.
Personalized product recommendations andcatalog and collateral content
Manage the planning, execution, monitoring,and analytics of trade promotions
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Dealer relationships and processes areenhanced by sales and service support,
including pricing and contracts. Interactive selling and configuration
covering live support, knowledge
management, request management, andcomplaint and return management
Incentive and commission management
Process and calculate variablecompensations, monitor commissions andpayments, and track changes via a clearaudit trail
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Forecasting and replenishment tools:create detailed plans for supply and
demand, distribution, production, andtransportation.
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