etailing india workshop - retail track - workshop valtech
Post on 16-Jul-2015
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Making decisions in the midst of disruption
#3 The mantra of Digital Strategy
INTEGRATION ORCHESTRATION EVOLUTION
Orchestration - Orchestration_
Differentiation comes from orchestrating experiences around customers
#1 #1
- Integration_
Thank you
Realising the economies of
experience relies on technical integration
#2
#2 #2
-
Evolution_
10
Decision making can benefit from disruption. Your strategy
should evolve through feedback.
#3
#3 #3
#3
#3
Customer first; technology next
SERVICE DESIGN
ANALYTICS & BIG DATA
EXPERIENCE DRIVEN
ECOMMERCE
OMNI
CHANNEL
CUSTOMMER RESPONSIVE PLATFORM
How do you measure the success or failure? Branding Customer experience orchestration Technology stack selection No silo team Omni channel experience
#3 The engine of Digital Strategy
Digital Integrated Channels - 360o Approach
#3 The energy boasters for your
business team
Hello! We are Valtech.
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