annual report 2012

goodwill

works

www.goodwillmass.org

Independenceand DignityThroughWork

Mission stateMent

Board of directors

To provide exemplary job training and related services to help

individuals with disabilities and other barriers to self-sufficiency

to achieve independence and dignity through work.

Not charity, but a chance.

annual report 2012

goodwill

worksI will

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dwill

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Kevin T. Bottomley, Chair People’s United Bank

Mary L. Reed, Vice Chair Bessie Tartt Wilson Initiative for Children

Linda E. Thompson, Clerk New England Baptist Hospital

Nancy Aubrey, Treasurer McGladrey

Joanne K. Hilferty, President Morgan Memorial Goodwill Industries

Jane Edmonds, J.D. Northeastern University

Paul Ellner Citizens Bank

Jovita Fontanez City of Boston (Retired)

Robert P. Gittens, Esq. Northeastern University

Stephanie Lovell, Esq. Blue Cross Blue Shield of Massachusetts

Allen Maltz Blue Cross Blue Shield of Massachusetts

Mike Manoogian The TJX Companies, Inc.

Steven Pogorzelski ClickFuel.com

Kevin Reynolds The Waldwin Group

D. Ellen Wilson Optum

a Message to our friends froM the President and ceo

Dear Friends of Goodwill,

Goodwill works.

Goodwill works to help people with barriers to employment find jobs. Goodwill works to help young people succeed in life. Goodwill works so that individuals and families can stretch their dollars and buy quality clothes and household items at reasonable prices. And, Goodwill works for businesses looking for qualified employees.

In this annual report, you will see examples of how Goodwill works – success stories like Wilbert Seoane who came to Boston Career Link for job training, or Christian Davis who works in the AbilityOne program, or Clover, a fast-growing startup that has hired many Goodwill training graduates.

You will also read about our new Youth Initiative, which offers young people a year-round experience, and the ways our retail enterprise continues to serve the community. There are many Goodwill works to share!

This past year Goodwill lost two important leaders – longtime board member Peter Morrissey and vice president of retail Terry Fitzpatrick. Both men were deeply committed to Goodwill and its mission and both will be missed. We dedicate this annual report to them.

Goodwill worked in 2012 because of the contributions made by Goodwill’s community of board members, collaborators, donors, friends, supporters, customers, and staff who took Goodwill’s mission to heart. It is because of this community that we have been able to accomplish so much.

Thank you to everyone who helped Goodwill work and thereby helped those we serve achieve independence and dignity through work.

Sincerely,

Joanne K. HilfertyPresident and CEOMorgan Memorial Goodwill Industries

JoB training & career services

wilBert

Meghan

christian

– LaToya Graddy

“ The training I got at

Goodwill was great.”

What does Goodwill do? Goodwill works. It works to help people with barriers to employment find jobs so that they can achieve independence and dignity through work. Goodwill does this by providing job training and career services, which are at the core of Goodwill’s mission. Last year, Goodwill served almost 9,000 individuals in these programs.

There were 622 served in Goodwill’s job training programs – individuals with disabilities and other barriers who are considered the hardest to employ. Services include case management, work-readiness training, skills training, on-the-job training, job placement, and post-placement supports.

This year Goodwill launched the Will to Work program for young people with disabilities between the ages of 22 and 25. And, Goodwill enhanced its janitorial and building maintenance program and established an advisory council for the program so that graduates had better employment opportunities. Goodwill’s AbilityOne program continued to deliver housekeeping and building maintenance services for seven million square feet of government office buildings with at least 75 percent of the labor hours provided by individuals with disabilities.

Boston Career Link, the one-stop career center that Goodwill operates, assisted 8,273 individuals with career services and referrals to training programs. The services included career counseling, workshops, job postings, online job search and job application training, computer access, and more. Boston Career Link also created more opportunities for job seekers and employers to connect, with 65 employers actively recruiting on-site at four job fairs, five mass hiring events, and 173 on-site recruitment sessions, a significant increase over the previous year.

What does Goodwill do? Goodwill works.

Maria olMoSometimes, things just fall into place. That’s how Maria Olmo sees it now that she is working in a job she loves. The single mother was unemployed when she enrolled in Goodwill’s Beyond Jobs program for women. She quickly found work as a family partner with the Boston Emergency Services Team, where she helps families in crisis. “I’m a single mom, I grew up around here, I’ve received welfare,” Olmo said. “I know what these families are dealing with.” Maria is going back to school at the UMass University Without Walls online program to earn a bachelor’s degree in human services. “I love working with families,” she said.

LaToya Graddy didn’t actually first come to Goodwill for help finding work. She came to get her son Zyderrious signed up for the Youth Mentoring Program. After learning more about Goodwill’s training programs, LaToya, who was unemployed at the time, enrolled in First Step, a four-week job readiness program, and then in the Human Services Employment Ladder Program (HELP). LaToya was hired by Bay Cove Human Services before she finished the class and started right after graduation. “The training I got at Goodwill was great,” LaToya said. And with Zyderrious active in Goodwill’s youth programs, everyone came out a winner.

wilBert seoaneLaid off for almost a year, Wilbert Seoane came to Boston Career Link a bit discouraged, but with an idea of what he wanted to do. The former construction worker wanted to make the transition to the “green” industry, but needed more training. Working with a career advisor at Boston Career Link, Wilbert found a 12-week training program with Operation ABLE, a nonprofit serving older workers. Now the Boston coordinator for Co-op Power, a consumer-owned renewable energy cooperative, Wilbert says his experience with Boston Career Link was a positive one. “I was nervous when I went in, but it worked,” he said.

Meghan dowlingMeghan Dowling’s beloved Boston Red Sox may not have had a good year, but it did not stop her from hitting home runs. Meghan, who was referred to Goodwill’s Salem Job Training Center by the Massachusetts Rehabilitation Commission, scored with her job as a personal shopper with Peapod. “Goodwill helped me get the job,” Meghan said. “I was hired right away.” Meghan has also gone back to school at North Shore Community College, where she is working on an associate’s degree in education. “I want to work with kids some day. That’s my goal.”

christian davisWhile Christian Davis has an outgoing personality and loves to ham it up, he is very serious about his job as a janitor in the AbilityOne program at Hanscom Air Force Base. AbilityOne is a federal initiative to help people with disabilities with employment by working for nonprofit organizations like Goodwill that provide services to the U.S. government. And it is a perfect fit for Christian, who completed Goodwill’s janitorial and building maintenance program, and was ready for the job. “I love going to work,” Christian said.

– Christian Davis

“ I love going to work.”

annual report 2012 pg. 3

Maria

Independenceand DignityThroughWorkwill

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– Zyderrious Graddy

“ It’s a lot of fun.”

Goodwill works to help young people pursue their dreams. The Youth Mentoring Program enrolled 138 young people and matched them with committed, caring adults. The mentoring program focuses on academic support, skills development, and career exploration. This year’s activities included making public service announcements on youth violence, and a field trip to Boston Police headquarters. The BNY Mellon After-School Academy for Girls served 48 girls, who benefited from a structured program that offers academic, leadership, and college/career planning.

During the year Goodwill planned for the Youth Initiative, an integrated, year-round program for underserved young people in low-income Boston communities. Goodwill rolled out the first component, a new summer program that included summer jobs for young people looking to work, offering 30 jobs within Goodwill’s operations as part of the Action for Boston Community Development’s Summer Works project. At the end of the summer the teenagers experienced the adventure of Outward Bound on Thompson Island in Boston Harbor.

Further, Goodwill engaged Lynn and Salem students with special needs in programs that provided them with assistance transitioning to work. Goodwill also assisted high school students at risk of not passing required standardized tests by connecting them with tutoring, career counseling, and employment services.

Teens from Goodwill’s youth programs learn how to row during an Outward Bound experience on Thompson Island.

Zyderrious Graddy’s first career choice is to be a professional football player, but if that doesn’t pan out, the 13-year-old, who is in Goodwill’s Youth Mentoring Program, says acting is a good second option. The eighth grader at Martin Luther King Junior High in Dorchester is off to a good start.He’s already been in one school play and appeared on a talk show on BNN-TV addressing teen violence in schools. In the Youth Mentoring Program, Zyderrious says he enjoys the field trips to places like the Maple Farm Animal Sanctuary, as well as the Outward Bound program. “It’s a lot of fun,” the teen said.

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Goodwill by the Numbers

Individuals Served

Job training program participants: 622

Boston Career Link members: 8,273

Youth program participants: 198

Business Engagement

Employers recruiting on-site: 65

On-site recruitment events: 173

Job fairs and mass hiring events: 9

OutSource Resource customers: 38

Businesses contributing goods: 87

Goodwill

Employees: 312

Paid trainees: 406

Facilities: 12

Cash gifts: 13,617

Massachusetts communities served: 265

The Goodwill Stores and Donated Goods

Pounds of donated goods: 22.5 million

Individual donations: 562,615

Goodwill donation centers: 38

Goodwill customer transactions: 876,000

Community Outreach

Tax preparation assistance: 122

Thanksgiving meals served: 1,200

Holiday toys distributed: 530

anell

– Anell Guzman

“ I can hang out with my

friends and work on my

homework.”

annual report 2012 pg. 5

anell guzManIt doesn’t take long for Anell Guzman to say why she loves coming to Goodwill’s BNY Mellon After-School Academy for Girls: “I can hang out with my friends and work on my homework,” Anell said. The 7th grader at Cathedral High School likes all the activities the Academy has to offer, especially field trips to places like the Federal Reserve Bank or volunteering at Goodwill’s Youth Holiday Party. She likes to watch sports, but her real interest is school, where she likes math and science. “I want to be a doctor or a psychologist,” said the 12-year-old. “I want to be able to help people.”

Independenceand DignityThroughWorkwill

the goodwill storesNow more than ever, The Goodwill Stores are a destination for donors and shoppers alike. Thanks to store renovations and other improvements, new branding, and the growing popularity of thrift, the 11 Goodwill Stores in eastern and central Massachusetts have never been more fashionable. This means more opportunities for people with barriers to employment to earn a paycheck and more support for Goodwill’s programs.

This past year, Goodwill partnered with Lasell College and Brides Across America, a nonprofit organization helping military families, to provide more than a dozen military brides in need with donated wedding gowns. Goodwill also held Brides on a Budget events in Roxbury and South Attleboro.

Young people learned about the value of giving back as Goodwill expanded the Donate Movement to more elementary schools such as the Kitteridge School in North Andover and colleges like Holy Cross in Worcester. Goodwill’s partnership with Boston University continued to click as students donated more than 60 tons of items during annual Move Out in May. Goodwill also held donation drives in local municipalities like Swampscott and Reading.

Retail is an integral part of Goodwill’s programs, providing job training – and paychecks – to people motivated to overcome disabilities and other barriers to entering the workforce.

Retail is another way that Goodwill works.

Goodwill rolled out its new branding to its fleet of trailers and trucks.

Goodwill Stores and Donation Centers

The Goodwill Stores

Allston/BrightonBostonBoston Outlet StoreCambridgeHyannisJamaica Plain QuincySomervilleSouth AttleboroSouth BostonWorcester

Donation Centers

Attended Donation Centers

ArlingtonBostonConcordLexingtonNewtonvilleNorth AndoverReadingSudburyWellesleyWoburn Donation sites at Recycling Centers

BarnstableBrocktonDennisEasthamHanoverHarwichHinghamMashpeeMedfieldNeedhamPlymouthSouthboroughSudburyWaylandWellfleetWestboroughWestonYarmouth

Donations may also be made at ZOOTS dry cleaning stores.

Visit www.goodwillmass.org for Goodwill Store and Donation Center addresses and hours.

annual report 2012 pg. 7

Businesses and goodwill Goodwill works because it has strong partnerships with businesses. Goodwill connects Boston Career Link job seekers and participants from Goodwill’s job training programs with companies looking for good employees through its partnerships with businesses and other employers. Companies like Arrow Security, Boston Medical Center, Conservation Services Group, and Sodexo, to name just a few, work with Boston Career Link because they know they can count on finding reliable workers.

Business connections made it possible for Boston Career Link to hold four job fairs, five mass hiring events, and 173 on-site recruitment sessions serving more than 4,300 job seekers. Many businesses also provide financial support that keep Goodwill’s job training, career services, and youth programs going and growing.

Goodwill and the business community also work together in many other ways, such as offering employees volunteer opportunities for its Thanksgiving events or Youth Holiday Party. There is also Goodwill’s annual “Put Your Clothes to Work” corporate clothing drive led by McGladrey, with support from Bingham, The Castle Group, Online Buddies, and The TJX Companies. In 2012, these clothing drives made it possible for Goodwill’s Clothing Collaborative for Job Trainees to provide more than 350 job seekers, both men and women, with interview attire and accessories to help them secure employment.

Top Notch Quality Service Finds a Good Thing at Boston Career Link Brandon Bronaugh knows a good thing when he sees it.

The founder and CEO of Top Notch Quality Service was having a difficult time finding qualified candidates for his growing business.

“I came to Boston Career Link and explained some of the challenges and obstacles I was facing and we came up with a game plan to fix it,” Bronaugh said.

Since that initial meeting, Bronaugh has hired four job seekers through Boston Career Link, the one-stop career center. Bronaugh’s South Boston-based company, which he started two years ago, specializes in estate clean-outs, hoarding assistance, and elderly relocation services. Top Notch has also donated more than 40,000 tons of goods to Goodwill. “I was not getting a high return in my hiring process. I had a high turnover ratio,” said Bronaugh. “But I got qualified candidates from Boston Career Link.”

Bronaugh said his company is still growing and that he plans to continue to work with Boston Career Link in 2013. “That’s the goal,” he said.

Clover and Goodwill Get Cooking With its peak business hours falling between 11 a.m. and 3 p.m., Clover is not your typical business. Yet, as one of Boston’s hottest fast food startup companies, it was a good fit for many of the participants in Goodwill’s First Step job-readiness training program.

“We really liked that Goodwill had parents in their program because the hours they were available mirrored the hours we were looking for,” said Megan Pileggi, director of human resources for Clover. “We needed people who could work 11 to 3 every day and that’s parents who have to put their kids on the bus every morning.”

Goodwill’s First Step is a four-week program that prepares people to work in entry-level positions in a number of industries, including food service. As part of the program, Goodwill facilitates on-site hiring events to help place people in jobs. Clover participated in several recruitment sessions at Goodwill.

Having started in business only four years ago, Clover is frequently hiring, which makes it an attractive employer for job seekers. Clover has six food trucks and two restaurants in Boston and Cambridge, and is looking to add four or five more locations in 2013.

“We love working with Goodwill,” Pileggi said. “They have a great pool of people. We see this as a long-lasting partnership.”

– Brandon BronaughCEO, Top Notch Quality Service

“ I got qualified

candidates from

Boston Career Link.”

Goodwill strives to be efficient

and effective in the use of funds

raised to support its mission and

86 cents of every dollar spent

went to programs that helped

transform lives. In 2012, Goodwill

had total revenue of $30,023,000,

total expenses of $30,031,000

and net assets of $18,534,000.

highlights2012 financial rePort

allocation of exPenses

Program86%

Management and General10%

Fundraising4%

Top to bottom, left to right:

• Former New England Patriot Paul Francisco lends a hand to Emil Burgos at Thanksgiving-in-a-Basket.

• Goodwill began to update its fleet of trailers and trucks including signage with its new branding.

• Goodwill volunteer Ruth Norwinda helps a child at the Youth Holiday Party.

• Goodwill President Joanne Hilferty gives Remy Lawrence a hug at The Good Party. Remy, a graduate of a Goodwill training program, spoke at the annual fundraiser.

• Goodwill participants Rosane Rivera and Nick Allen enjoyed themselves at the Thanks-for-Giving dinner.

• At the Put Your Clothes to Work reception, from left, Sandy Lish of Castle Group; Dianne Singletary, Goodwill graduate; Joanne Hilferty; Janet Wu of Channel 7; Richard Caturano of McGladrey; Don Harpin and Richard Scott of Online Buddies; and Nancy Aubrey of McGladrey.

10%4%

86%

annual report 2012 pg. 9

Goodwill works with more than 300 businesses and organizations to support its mission and retail enterprise. Below is a partial list of those partners.

The 660 CorporationAction for Boston Community DevelopmentAJ CleaningARAMARKArbor AssociatesAvenueThe BarnBay Cove Human ServicesBeantown PromotionsBest Western Roundhouse SuitesBeth Israel Deaconess Medical CenterBG PeckBoston America Corp.Boston CollegeBoston Fire DepartmentBoston Medical CenterBoston UniversityBrigham & Women¹s HospitalCalvin Klein Camilla’s Bridal Cape Cod Bottle Co.Casa Myrna VasquezChadwicksChartwellsChex Finer FoodsChowdaheadzClarks Shoe Co.Cleaning ExecutiveClub MonacoComcastCommunity Resources for JusticeConservation Services GroupThe Container StoreCrate & BarrelCristina’s BridalCrittenton Women’s UnionCrosby’s MarketplaceCrowne Coffee

CSN StoreC.W. PriceDancing DeerDennis EastDish NetworkDotsDunkin’ BrandsEastern BankElliot Community Health ServicesEmerald BridalERC Euro StovesFamily DollarFaux DesignsGreater Boston Food BankGrossman Marketing GroupGryphone TelecomHarvard UniversityHBO FilmsHitchcock ShoesHome DepotHomeGoodsHopeFoundIKEAIndependent Nail Co.Interstate ContaineriPartyJo-ann Fabric & Craft StoresKenneth ColeKnow AtomLa Alianza HispanaLa Sposa Bridal Macy’sMambo SproutsMaria’s BridalMarriott HotelsMarshallsMBTAMcCue CorporationMcDonald’s

Melba ExpressMetroPCSMicro Tech StaffingNational WholesaleNESCTC Security RecruitmentNew England Cranberry Co.New Hope MediaNext Step LivingNorth Suffolk Mental Health AssociationNortheastern UniversityOccasions Bridal Pacific PackagingPaul Revere TransportationPeabody Council on AgingPeabody Essex MuseumPeapodPeet’s Coffee & TeaPerkins School for the BlindPine Street InnProject HopeQuiksilverRand WhitneyReebokRise and Shine Cleaning CompanyRiverside Community CareRomanow ContainerRose DisplaysRosie’s PlaceRoxbury Community CollegeRugby by Ralph LaurenSalem State Enterprise CenterSamurai BostonSearsSecond Time AroundSecuritasShaw’sSnap ChefSony Pictures

South End Community Health CenterSovereign BankSt. Mary’s Women & Children’s CenterStaffmarkStoneridge-PollackStop & ShopSudbury Soup Co.TargetTartt’s Day Care Centers, Inc.Third Sector New EnglandThunder Sports SourceT.J.MaxxThe TJX CompaniesTop Notch Quality Service Traditional BreadsTransportation Security AdministrationTurnKey Promotions20th Century Fox FilmsU.S. Foods U.S. Security AssociatesUPSUrban League of Eastern MassachusettsVernon Sales and PromotionsVictory ProgramsVinfen CorporationVistaprintThe Waldwin GroupWal-Mart StoresWellness Pet Food Co.Whittier Street Health CenterWhole Foods MarketYouthBuildYWCA BostonZoots

governMent fundersGoodwill receives funding from a variety of government agencies to support its programs and services. Here is a list of government and quasi-government funding partners:

Boston Office of Jobs and Community ServicesBoston Private Industry CouncilBoston Public SchoolsCommonwealth CorporationLynn Public SchoolsMassachusetts Department of Developmental ServicesMassachusetts Department of EducationMassachusetts Department of Medical AssistanceMassachusetts Department of Transitional AssistanceMassachusetts Executive Office of Labor and Workforce DevelopmentMassachusetts Rehabilitation CommissionSalem Public SchoolsU.S. Department of DefenseU.S. Department of Justice

volunteer grouPsGoodwill would like to thank the following companies who have provided groups of volunteers to assist with events throughout the year.

Arthur J. Gallagher & Co.Blue Cross Blue Shield of MassachusettsBoston UniversityBrigham & Women’s HospitalBrown Brothers HarrimanCeridianCitizens BankDuke Alumni GroupGrant ThorntonNSTARStarwoods Hotel GroupTowers WatsonWilliam Gallagher Associates

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Connecting Workers and Employers

Morgan Memorial Goodwill Industries 1010 Harrison Avenue Boston, MA 02119-2540 617-445-1010

Goodwill is accredited by CARF.

Follow us @ goodwillboston

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www.goodwillmass.org

Senior Staff

Joanne K. Hilferty President and CEO

Joy S. Burghardt Vice President, Programs and Services

Ellen Carr Vice President, Marketing and Development

Paul MacNeil Vice President, Work Programs and Boston Career Link

Mary G. Rahal Vice President, Human Resources and Administration

John Ricketts Vice President, Finance and CFO

Credits

EditorJames Harder Director of Communications

Photographers Zev Fisher Zev Fisher Photography

Mike Ritter Ritterbin Photography

Kayana Szmczak Szmczak Photography

Designer Amanda Puglisi Studio A Design